I do not recommend this bank. The bank discriminates against clients based on their nationality. It…read moreexhibits an unprofessional and suspicious attitude towards clients. Additionally, there is no response to emails and no support provided

Update March 5, 2024: At last, I have been able to close my…read moreaccounts with Cornerstone, needless to say it is a bit of a chore with automatic deposits, etc. Best of all I have fortunately found a bank with far superior service and competency. Just in case you are interested, Cornerstone is owned by Bancorp a bank holding company, all this propaganda about this being such a friendly community bank is purely hype. Cornerstone is traded on the stock market; they are first and foremost a for profit bank, and they do not differ in any way from any other for profit bank. So if you like all the warm fuizzies in their well decorated offices, be my guest, but I personally do not believe they have the quality and expertise I would look for in a bank. They have proven to be inept on several occasions and today I received an email from Cornerstone because the email said I am a valued customer, but as of a week ago I closed my remaining account with Cornerstone, so the email was an error.

We actually have accounts in several banks in Redding. The best experience I have had from all of…read morethem is 5 Star Bank. It's a small bank so there is never a line. Everyone in the bank understands your needs and really goes the extra mile for you. Eric and Val are outstanding, but an extra shout out to Karen and Bernie for going above and beyond what you would expect. We needed to close escrow and we were on a time crunch. These ladies really pulled through for us. Even offered to drive to where I was stuck at mechanic shop to help me avoid faxing private information over the fax. Thank you 5 Star... you really deserve the 5 Star name!! ******* I didn't realize that this review did not post. I wrote the above statement a couple years ago and this bank continues to amaze me with their wonderful service. They truly are a community bank that you can count on!!!

Five Star Bank in Redding, California is by far the best when it comes to customer service combined…read morewith knowledge, experience, and wisdom that far surpasses all the local banks in Redding. They are very lucky to have an exceptional lady named Valerie Fenton working there. Do yourself a favor and transfer your business account and personal accounts to the true leader that lives up to the name Five Star Bank.

This review is for Tammy Padilla! She was extremely helpful…read moretoday with my debit card replacement! Her customer service is 5* and she is extremely kind and gracious! I usually dread coming in here when I'm in town and she made my experience so easy today and her genuine conversation was awesome! Thank you Tammy! And happy birthday to your dayghter has a great party tomrw!

Just received a notice that "Bill Pay" was unavailable until 7pm. DREADFUL SERVICE as if their…read morecustomers have to be on their schedule!

I joined Members 1st because it had positive reviews, and I needed to finally divorce from Bank of…read moreAmerica. But the recent unannounced, seemingly paranoid maneuver in Chico has me leaving. You boarded up the ATM because of fear of protests? Without notice! I needed cash when I needed cash. I joined because I thought we, our community, was in charge of our credit union. This move was worse than inconvenient, and it suggests a lack of political alignment, similar values, and the spirit of a credit union. (Aren't lives more important than finances?) I'm adding a star, and I've learned I've been a bit harsh. Casey and everyone I've interacted with at Members 1st have always been nice and helpful. Casey is ESPECIALLY professional, efficient, and informative. Sorry for my criticism, though I'm still not pleased with the boarding up of the branch. I am on social media to a great extent and saw no notice. The note on the ATM only directed me to alternative ATMs, without any explanation as to why the branch was boarded up, or without stating that the others were free. Security cameras and police officers' check-ins should've been sufficient. In the end, the protest was less violent than any single episode of Dance Moms. (Of course, though, hindsight is 20/20.) I'm keeping part of my finances at Members 1st, at least for now. Thank you.

Would not recommend this bank. We have had a lot of trouble with tellers that are completely…read moreincompetent and lack customer service skills. We have a lot of money tied up with this credit union, and are strongly considering leaving now that they are changing their name to "Rogue Credit Union", which will probably end up being more like a big bank, which is what we don't want.

Great, kind staff. Fast with service and information. Beautiful ambiance and professional!read more

We love going into our local Plumas Bank branch. They are friendly, knowledgeable, and fun. They…read morereally feel like one big happy family in there!

Golden Valley Bank: The Best in the West, Bar None!…read more Golden Valley Bank is, by far, the best bank in Redding, California. The best in the West, by test! From the moment you walk through the doors, you realize this is not your typical banking experience. The views are beautiful, the atmosphere is welcoming, and the entire facility is exceptionally clean, quiet, peaceful, and inviting. Bailey, the young lady who helps customers open accounts, is exceptional. She is professional, friendly, and an absolute pleasure to work with. Mark, one of the bank tellers, is equally outstanding. People like Bailey and Mark are what make a business truly special. The fees are extremely low and fair, the technology is excellent, and having Zelle available makes banking even more convenient. Golden Valley Bank gets the important things right, from customer service to modern banking technology. I've dealt with other banks in town, including Five Star Bank, and in my opinion, Golden Valley Bank beats them all. Do yourself a favor and open an account here. If you're looking for a bank that combines excellent service, fair fees, modern technology, and a genuinely pleasant atmosphere, look no further than Golden Valley Bank. Five stars all the way!

Great bank, excellent service and friendliness. Joelle has tremendous customer service and she goes…read moreout of the way to make sure that the customer is satisfied!!!!

There are three things that are important to me regarding banking and Tri County's Bank has them…read moreall. First and foremost, my online banking is amazing. Their website is top notch. It's easy to navigate and does everything that I need it to do and more. In addition, if I'm looking for some guidance, their online support number is very accessible and knowledgeable. Having the right products and rates is important to me also and there's not a banking product that I have needed that Tri Counties Bank does not have and their rates are extremely competitive. Most importantly when I have a problem personalize service is a must. My banker, Joey Cullis, solves any and all problems that I have with banking and and goes above and beyond what my expectations are. He also provides me with recommendations on how I can improve my bottom line profits in my State Farm Insurance business and my multiple single-family and multiunit rental properties. I cannot say enough about Joey Cullis and Tri Counties Bank.

I need to share the wonderful interaction my husband and I had at Tricounties Bank Hilltop with…read moreBranch Manager, Javier Alvarado. We had inadvertently called a scam number for You Tube. The scammers took us through a long process during which time they copied my laptop bank information making it appear they deposited money into my account. Husband and I went into the bank and were immediately helped by Javier. He did a fantastic job of explaining to us how close we came to being scam victims and how to identify and not fall for such hoaxes. Javier saved the day for us and educated us on what to look for in the future should something like this occur again.

I sat in the Cypress branch waiting for them to provide an emergency wire for me. I finally was…read morefed up and called Pine Street branch. Abdu answered the phone immediately and gave me the green light to come down The drive over took longer than the time to do the wire Abdu Reda went above and beyond to save the day

Avoid this branch like the plague…read more I withdrew a large amount of cash for a vehicle purchase and the teller, Kimberly, shorted me $300. I have no way of knowing if it was purposeful or accidental, but I do know that it's upsetting that my bank can't get something right that should be elemental. She counted the money in front of me using a counting machine with a digital display. She ran it through twice, saying: "The machine may make a mistake once, but it'll never make the mistake twice!" If only. The digital display showed the right amount, both times, and she sealed the money in two envelopes. When I got home, I counted it. I counted it again. And again. I got two other people to count it, too. Each time the same result: I was short $300. I've never had anything like this happen. The shadiness, or, at best, incompetence, is extraordinary. And costly. To me. I filed a complaint with the main WF customer service team and if it's not rectified this bank is going to lose yet another customer.

The best bank in town, no lines the people that work there are very, very nice and it's just way…read moreconvenient