Five Star Bank in Redding, California is by far the best when it comes to customer service combined…read morewith knowledge, experience, and wisdom that far surpasses all the local banks in Redding. They are very lucky to have an exceptional lady named Valerie Fenton working there. Do yourself a favor and transfer your business account and personal accounts to the true leader that lives up to the name Five Star Bank.

We actually have accounts in several banks in Redding. The best experience I have had from all of…read morethem is 5 Star Bank. It's a small bank so there is never a line. Everyone in the bank understands your needs and really goes the extra mile for you. Eric and Val are outstanding, but an extra shout out to Karen and Bernie for going above and beyond what you would expect. We needed to close escrow and we were on a time crunch. These ladies really pulled through for us. Even offered to drive to where I was stuck at mechanic shop to help me avoid faxing private information over the fax. Thank you 5 Star... you really deserve the 5 Star name!! ******* I didn't realize that this review did not post. I wrote the above statement a couple years ago and this bank continues to amaze me with their wonderful service. They truly are a community bank that you can count on!!!

This review is for Tammy Padilla! She was extremely helpful…read moretoday with my debit card replacement! Her customer service is 5* and she is extremely kind and gracious! I usually dread coming in here when I'm in town and she made my experience so easy today and her genuine conversation was awesome! Thank you Tammy! And happy birthday to your dayghter has a great party tomrw!

Just received a notice that "Bill Pay" was unavailable until 7pm. DREADFUL SERVICE as if their…read morecustomers have to be on their schedule!

This banks customer service is pretty good. Always willing to help me immediately with opening…read moreaccounts on the spot. The downtown location is a nightmare though and has made me question closing all my accounts all together. My only other criticism is their app isn't great but I've heard that may get updated soon with the upcoming changes.

We bought our car, and Member1 held the note, we got the care 10 months ago and we had made 9…read morepayments meaning 9 months car payments. We found out today that somehow Member1 doesn't count that as car payment, if we pay early they put that towards the principle not monthly payment. It is confusing cause when we go in and make the payment, we told them I am making 3 months payments and then today......they said we put those towards your principal and you need to come and make your monthly payment......What!!!!! Excuse me but if I am making car payments I am making car payments, you put it towards wherever is your job.....BUT !!! Do not call me and tell me I need more car payments when I already PAID you Member1...... I should call and inquire this to the Feds and see what they have to say about it???? Cause this doesn't make sense at all !!!!!

Great, kind staff. Fast with service and information. Beautiful ambiance and professional!read more

We love going into our local Plumas Bank branch. They are friendly, knowledgeable, and fun. They…read morereally feel like one big happy family in there!

Great bank, excellent service and friendliness. Joelle has tremendous customer service and she goes…read moreout of the way to make sure that the customer is satisfied!!!!

Had an account there for years. Great place. People there are friendly and always responsive to my…read moreneeds

Every time we visit this branch downtown they refuse our service. I usually use the hilltop branch…read morebut my husband needed to open an acct and it's closer to go to the pine street location. we went three times to open a checking account and they told us they were too understaffed to do that. Today was the last straw. We walked in on a Tuesday morning, it's empty, two workers available, one teller and one at a desk. we asked to open an account and explained we can't make an apt because our schedules are too unpredictable. she just shrugged and said they are too understaffed to do that...while two employees were doing nothing with no customers in sight. we took our business to an entirely different bank and will be switching my existing account to the new bank too. They clearly don't want my money so ‍

I need to share the wonderful interaction my husband and I had at Tricounties Bank Hilltop with…read moreBranch Manager, Javier Alvarado. We had inadvertently called a scam number for You Tube. The scammers took us through a long process during which time they copied my laptop bank information making it appear they deposited money into my account. Husband and I went into the bank and were immediately helped by Javier. He did a fantastic job of explaining to us how close we came to being scam victims and how to identify and not fall for such hoaxes. Javier saved the day for us and educated us on what to look for in the future should something like this occur again.

I have been banking with T.C. for personal and business for about 25 years. Finally I'm taking the…read moretime to write and let people know my experience has been great. Carolyn and Gavin have been awesome. The rest of the employees on the teller line also have been great. Like any other bank there can be small hiccup's long the way BUT I have to say T.C has always delt with me fairly, and come to a great fast resolution. If your looking for a local bank in Redding other than the mega national giants T.C. is the place to be.

Avoid this branch like the plague…read more I withdrew a large amount of cash for a vehicle purchase and the teller, Kimberly, shorted me $300. I have no way of knowing if it was purposeful or accidental, but I do know that it's upsetting that my bank can't get something right that should be elemental. She counted the money in front of me using a counting machine with a digital display. She ran it through twice, saying: "The machine may make a mistake once, but it'll never make the mistake twice!" If only. The digital display showed the right amount, both times, and she sealed the money in two envelopes. When I got home, I counted it. I counted it again. And again. I got two other people to count it, too. Each time the same result: I was short $300. I've never had anything like this happen. The shadiness, or, at best, incompetence, is extraordinary. And costly. To me. I filed a complaint with the main WF customer service team and if it's not rectified this bank is going to lose yet another customer.

i called customer service because i couldn't access my card ( the only money i have) because of…read more"maintenance " that i was not notified of( which also lasted from 9pm -6pm the next day ) waited for 20 min got hung up on called again got tossed to someone who wasent even the right department, -10/10 fucking ridiculous. they couldn't even turn my card on from their end. DONT BANK HERE

The best bank in town, no lines the people that work there are very, very nice and it's just way…read moreconvenient