We have been shopping at Melrays for the past 35 years!! Their service is impeccable! We bought our dining room and living room sets from them ! Amy and her father are like family! They explain the whole process of the purchase and when it will be delivered! We went back to Melray to purchase a family room set and a mattress! Amy took care of all the details of removing the old set and delivering the new one! Melrays stands behind their products!! In my opinion you cannot get better service or quality in big department stores!! Maria Maximos read more

We ordered furniture from Melray's's in 7/2021 prior to closing on our new home in Central New Jersey. We dealt directly with the owners daughter and her Father. We gave an ample deposit as we designed and ordered an entire living room and dining room set of furnishings. Picked exquisite fabrics and materials. We hand picked the store due to familial relationships established for years. We ordered a set of living room chairs, a Bernhardt sofa, pillows, lamps, and a particular coffee table. They delivered the dining room set two years ago. We purchase additional products from them on top of the order which we paid in full upon delivery. it's been more than two years and we still don't have our furniture. We've gotten every excuse "under the sun" from Ms Philipone. Our calls and text have fallen upon death ears with no reply. Now we are forced to file a lawsuit which is being served within the next five days. I beg you to please not deal with these folks at all. They lack integrity and will bullshit you to no end. I'm reporting them to the Attorney General in hopes that the state of New Jersey completely shuts them down for unwarranted practices in business. This is not fair to the consumers of New Jersey and it's certainly not fair to the state of New Jersey to have people like this conducting business in such an improper manner.A total bunch of scam artist! read more

This furniture store has been around since the 1940s and with good reason ! Everything they sell is top quality . I got my first apartment entirely furnished by this place , i bought three rooms of Broyhill , the fontana collection. Quality furniture built in America's furniture state North Carolina . 28 years later , i'm back . I went to SEVEN furniture stores , and all they sold was inferior , cheap , assembly line things made in China . Thank goodness Melrays is still around . Immediately i found what i was looking for , superior material , hand built in USA !!! Thank you Amy and Buddy !! read more

Melrays - Too quality , frame , and material - Furniture Stores Near Me - North Arlington, New Jersey

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Took my money!! Charged me 2 times on the deposit. No furniture available. Plus the charge was from a bakery not melrays. They are not making any effort to refund my $2,800.00+!!! 0 stars read more

I honestly wish I could give 0 stars. I'm not sure if the people that work here are truly just incompetent or if they are looking to scam their customers or a combination of both. Please do not do business here. You would be better off going to the circus if you wanted this kind of treatment. Ordered a bedroom set in May, scheduled delivery for September, and then everything went downhill. First they scheduled the wrong delivery date. Then the wrong set was apparently delivered in the correct box to the warehouse. From there, the correct set apparently traveled all over the East coast and landed itself in PA - this bedroom was racking up those frequent flyer miles! It was on the trailer, off the trailer, in a warehouse, back on the road, maybe even on the moon? I don't know but I heard every story in the book. 5 stars for creativity I guess! They would be better suited in the entertainment industry in my opinion. Long story short, the bedroom never came. Each new delivery date came and went. I was asked "give me 3 more days" for 6 weeks straight. Absolutely absurd. Keep in mind they had my payment IN FULL this entire time. This store is completely untrustworthy and chaotic. Please take my advice and do your furniture shopping elsewhere. read more

My experience with this store and new owner, Amy, has been quite unpleasant. I ordered a dining set here years ago and had a good experience but boy, has this place gone downhill since then! The store is kinda depressing with a 2nd floor that is downright scary. The furniture I ordered never came despite multiple promises that it will be delivered. Everytime I emailed, called or visited the store I am giving false promises of a delivery that never happened. I finally call the manufacturer after a year went by and was told that the order has not even been processed yet! Insane! Bottom line is, if you are ok with waiting more than a year for a custom-made order and ok to part with your money with little hope of getting it back, then by all means, shop here! read more

Melray's is truly a top-notch furniture store, that is why they have been in business since 1940! It is very rare to deal with a business that truly values their customers, the way in which Melray's does! The shopping experience the owners provide, is truly that of a bygone era. They have a huge inventory in-house and they also order from other manufacturers. Buddy and Amy go above and beyond for their customers! I look forward to future furniture purchases with this wonderful business!! read more

We ordered our table in early December. I placed the order over the phone with the male salesman who works there's. The estimated arrival was 4-6 weeks. At 6 weeks I still hadn't received a call to schedule my delivery so I called the store , who told me the delivery side wasn't in at the time and they would leave a message for someone to call me back. They did not call me back so I called again and this happened a second and third time. Finally I received a call from the woman , Amy, who scheduled my delivery for last week in January. In the morning of the delivery date I received a text that they opened my package and the table was damaged (attached with a small picture of the corner of the table with scratches) and asked if I would still like the table if they gave me back $250 for the inconvenience and have one delivered to the store and me within a week. A week passed and she kept telling me it hadn't arrived cause the delivery was rescheduled . 2 weeks from original delivery date she scheduled for the new table to come that week. The morning of delivery I received yet another text explaining that the table did not arive . Once she said the table arrived she set up another delivery date in which she said she and the other salesman Allan where going to deliver it themselves but he got hurt (therefore stating they have access to the table). It went on for another 6 weeks of setting up delivery dates and excuse after excuse of why it wasn't coming on the morning of. She kept telling me she sent my refund but I never received it. She then personally dropped off a check from their store that bounced . My husband went down to the store and she gave him the money in cash and said the table was coming today 3/19/24. She then texted again saying she's done all she could to get us the table and she was deciding to give us our money back and not give us our table because it's been crazy for her . She dropped off the remaining cash that night . Although in previous weeks "she was planning to deliver the table herself ". When paying for the table over the phone they told me I would receive the charge from a "mills bakery " because their machine was down. This is a complete scam and I wish I came and read these reviews prior to purchasing but my family has received furniture from this store and therefore I trusted it would be smooth. Absolutely horrible experience read more

Melray's is a scam artist, I had the same issue that everyone else is claiming that they had. After all the lies about where my furniture was, I just asked for a refund of my deposit. I was told they would refund to original payment, would take 5-7 days, I am still waiting and went back for proof for the return and they said they never give receipts for returns and I find that highly suspicious. This place deserves a big fat "F" and are listed as that in BBB which I filed a complaint with them also. I am now seeking my refund through my bank and a lawsuit. HORRIBLE HORRIBLE HORRIBLE read more

Saw the same furniture at another store but saved $500 buying it here. Thought it was a good idea. NEVER AGAIN. Waited over a year for delivery. Delivered the wrong furniture. Finally got the furniture and it was damaged in multiple places. They want to come to my house to do repairs. Was told there is no perfect furniture for the price I paid. POOR CUSTOMER SERVICE read more

Ordered a China cabinet April 2022 few months go by the gaslighting begins... the cabinet came to them broken twice... radio silence for a while after that we call and ask where our cabinet is oh we have it lets deliver Thursday... oh I didn't mean this Thursday you misunderstood... oh i called you and spoke to you but no missed called voicemails or anything... Place is a scam waiting on my refund if I don't get it soon i will get a lawyer... Don't come here. read more

Don't deal with "Hysterical Amy". She is a liar and will start to cry if you dare to ask where your furniture is. Had my money returned and went to Raymour and Flanagan. No problem there, furniture delivered on time and on date. read more

I ordered a couch in October, 2024 and paid in cash. I was told it would take 6-8 weeks for delivery. Every time my delivery was scheduled (5) times, I received a call from Amy with one excuse after another on why the delivery was cancelled. This went on for 4 months. I had finally had enough of the run around and demanded my money back. I truly believe that the couch was never even made and instead of being forthright, I was given the run around. This has been the worst experience I have ever encountered purchasing furniture. I will NEVER purchase or recommend this store to anyone. read more

The worst experience ever. Waited 2 years, which I understood was Covid related, but the lack of communication and the lies were just unprofessional and frustrating. There are just too many things wrong to list so Do yourself a favor..go somewhere else otherwise believe me..you'll be posting here too read more

0 stars they are scammers. You wont get your furniture. Tons of excuses. We are waiting a year and have no furniture!

They deserve 0 stars.... we ordered our furniture in December 31, 2022 and to this day have not received it only to find out our furniture is sitting in a warehouse in NC cannot be released under chapter 11. Therefore, we had no choice but to dispute the charge on our credit card even though it's still not the full amount We can't express our extreme disappointment we experienced throughout this entire ordeal. Not only are we out a significant amount of money, but we also suspect you sold us furniture directly from the showroom without disclosure. As a result, we feel completely scammed, lied to and ultimately robbed. I'm in awe on how Melrays can still be in business when their owners /staff victimize and deceive their customers. It's extremely disheartening when we thought this was a reputable business, we thought we could trust. read more

I want to thank you Melray's for their outstanding service. I ordered my sectional before the pandemic shut down the state of New Jersey. Not having furniture in my living room was a concern since I had no idea how long we would be under the stay at home restrictions. It would have been tough during this pandemic but thanks to Amy we were able to enjoy family time in our living room with a loaner sectional for the last 2 months. I am so excited to finally have the sectional I originally ordered finally in its place. read more

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I highly recommend Melray's, impeccable customer service and exceptional selection of top quality furniture at the best prices. The only place I shop for furniture as well as my family and friends. They go above and beyond in providing customer support and assist with selecting furniture. It's always a pleasure to shop there. Thank you Amy and Buddy! read more

I visited this store today to purchase furniture for an apartment. The sales person was great, but I could not stay in this store. The filth on the floors and stairs was more than I can bare. To the owner of this store you should closed down for a thorough cleaning. I have never in my entire life ever walked into a dirty furniture store. I'm originally from Newark - even we had higher standards. Shame on you (owner). read more

If I could give no stars, I would. This was the most horrible furniture experience I've ever had. I left feeling like it was a big scam. They took my order last Feb said it would be delivered in May, then said it came broken, then it will come in August so I waited it out, then it was more games; the whole warehouse had COVID the day it was going to be delivered, the next delivery date was canceled for a family emergency, then they couldn't deliver it because it was also broken, then it was on a truck from a place 5 hours away but still no update for 2 weeks. I finally said enough after 8 months and canceled it. We then had to get Amex involved to fight and get our money back. I recommend finding another place to order from if you want to keep your sanity. read more

We waited 17 months for 2 rooms of furniture that never arrived. We left a substantial deposit and in return got nothing but unfulfilled promises and numerous excuses. Melrays provided falsified manufacture purchase orders and shipping documentation. After some investigation we learned the manufacturer pulled the franchise from Melrays and had no record of any order going back 2 years which predated my deposit. We ultimately went to the store, confronted them with the truth and was given a refund in the form of a check which surprisingly cleared. We did buy the furniture from another store and it was delivered without incident 5 weeks later. Do yourself a favor- beware!! read more

Purchased a queen mattress and box spring and am very happy with the purchase and the customer service. More people should shop this family run business. It was delivered in the time promised. Allan and Amy were very nice too! The young men who delivered the set were just great! TY read more

WARNING WARNING WARNING!!! Don't waste your time in this store! Their main issue is customer service. In my case her name is Amy and she is a daughter of the owner as well as manager of the store! I placed my nursery furniture + glider and ottoman order on February 13th 2018! My furniture didn't come until May 1st and my glider and ottoman came on May 25th, AND EVEN AFTER THAT MUCH TIME GLIDER WAS A WRONG COLOR!!!! But in the meantime NO ONE calls you to follow up if your order is late! Plus Amy had audacity to ask a 9 month pregnant women 'Why is an issue to wait for a late order if I still have 3 weeks before delivery" !!!!!!! What a nightmare! read more

This USED TO BE a reputable business. I have furniture from here as recent as 5 years ago and my family has shopped here for generations. However, don't be fooled by the success of their past like I was. It seems that ever since Amy (original owner's daughter) took over the business, it has gone downhill. It is now criminal. I ordered a bedroom set for my 2 year old son on August 28, 2023 and put down a $1400 deposit. The estimated arrival was for October or November. It never came. Then, we had a set delivery date of Dec 19, then Dec 29, then Jan 4 and so on. Every week we got a new excuse. We got everything from "weather delays" to "family emergency" even to "the owner of the warehouse died and his children won't release the furniture". I believed them all because I had worked with Melrays in the past and knew them to be an honest business. After waiting 6 months and still no furniture, I started to get suspicious. I read the other similar stories on various online platforms and realized that our furniture was likely never coming. My 2 year old has been sleeping on a mattress on the floor for 6 months because they didn't deliver. Amy pretended to care every step of the way, offering cheaper sets that she had in stock that we could keep "until our very nice and more expensive set was delivered". We asked for a refund and she told us she would give us a refund. However, we never saw the refund. She claims to have mailed us a receipt but we never got it. I ordered the same set elsewhere and was able to get it delivered in just 3 weeks time. DO NOT FALL for their history like I did. They are no longer a reputable business. read more

Melray's was able to deliver to furniture with in three days of purchase when the big box stores can't get furniture for months if you are lucky would recommend melray's read more

This place has been in North Arlington for years and it's essential to have a furniture store like this in a small town where I lived in for a majority of my life and one thing that I dislike with the blue laws in Bergen County it's of course closed on Sundays. I like this place because there aren't to many family owned furniture stores around because they close with the chain furniture stores such as Bob's and Raymour & Flannigan and Melray's have and ALWAYS had nice things in here and they also deliver and the workers are nice there! read more

If you any have any desire to be lied to, disappointed, aggravated and pissed, this is your place. I wish i read more reviews before using them. Their customer service sucks. Either they "don't know" where your items are or they will come in damaged and sent back. Supposedly this is their sad story they use on a lot of people like us. STAY AWAY. I went to furniture city in paramus and they were awesome. Tried to support a local family business and they blew it. I had 8 months of aggravation with these idiots and nothing to show for it. Got my money back and gave someone else the business! read more

We dealt with Allan and he couldn't of been more helpful. We came in 4 or 5 times in a 3 month span for an hour at a time before finally making a decision on a couch. All he was through the process was patient and helpful! Thank you again! Highly recommend! read more

If I could, I would give a minus for customer service and a 4 Star for the products. I was promised delivery in 8 to 10 weeks. However my total order took 32 weeks! I understand there can be delays, but I was given several delivery dates, only to have them changed the night before, or on the date of delivery. I was given so many excuses it was laughable! I had purchased there before, but they have lost me and my family members as future customers. read more

I ordered a sofa, one and a half chair with an ottoman and was told they would store it for me until I was ready. Over the next year I added a queen size bed, a firm 16 inch mattress, a daybed and a twin size mattress to the order. When it came time for delivery - there was a problem. Amy showed up at my house and explained that somehow water had seeped into the furniture and it was all damaged. When the furniture was delivered we received the WRONG daybed with the correct twin mattress and the queen sized bed with the WRONG mattress. The mattress is 6 inches high with water stains on the bottom of it. About a month later we received the living room furniture minus the ottoman. I would not recommend anyone shopping there. It was a fiasco from start to finish. If I could I would give zero stars. read more

I came to this store due to the 2 positive reviews to check out some furniture and perhaps mattresses. Street parking by the way, neighborhood nearby has some parking, but main street is metered parking. Like everyone said, this place is EXTREMELY huge... I didn't get a chance to explore the whole place for 1 reason, listed below.. So I walked into the store, the store wasn't bright, not a problem. The store is pretty much dead, there are no customers around, but there are 4 employees ( I think they are employees) Sitting and standing around the register chatting and laughing about stuff. So I walked a bit closer... expecting some sort of greeting..nothing. It was pretty awkward, so I Initiated by saying "How are you guys", ONE out of four people looked at me, and nodded her head. The other three ignored my existence. They continued to talk. So I walked around the store for like 10 seconds and left. Pretty terrible customer service for retail store, especially in the furniture / mattress business. No "How are you doing" or "Looking for something" or "Can I help you?" Seriously... even at Taco Bell, where I spend usually 5 dollars, The employee will say at least one word to me, let alone spending 1000 + dollars on furniture.. I would expect two words. read more

Where to begin... Melrays is an absolute JOKE of a "business", run by incompetent owners. Similar to the other reviews on here, you may NEVER receive a piece of furniture you ordered, even after multiple correspondences via every outlet available. If DO receive furniture, it won't be for months or even years...and there's a huge chance it's incorrect, a knock-off, a floor model, or damaged, and they'll make little to no effort to correct the situation. They'll pretty much consider it "your problem" if they give you the complete wrong item. Be prepared to be spoken to disrespectfully and belittled by two enraged employees when you point out their mistakes over the past 18 months. And you'll STILL be waiting for the furniture you ordered. read more

I have been purchasing furniture for my home from Melray's since 2001. Tim Moran has been my constant contact when I am interested in purchasing and always keeps my taste in mind. Tim also has a good eye on design and has been great in matching my personality to the pieces that would compliment my home. read more

If you're looking for no man's land when it comes to furniture you've come to the right place! If -2 existed as a rating then that's what they should get. Lies bullshit and con artists should be the name of the place! Your money is taken away and if you're lucky you will get your furniture in 5 years! They tell you one thing and basically give you a big giant middle finger along with a fuck you via their piss pore customer service! Beware! Beware! Don't get trapped into doing business with them because you will be entering a land of lies and false promises! You will be told that your name is on a list and when you call will be told it's not! Please don't sponsor this fraudulent establishment! read more

I purchased the most beautiful (high quality) furniture at a wonderful price. The selection is wonderful, and when visiting the showroom you don't feel like you will leave with something that you see everywhere else. Very impressed. read more

Zero starts would be more accurate! I ordered a bedroom dresser, mirror, night stand, and leather sofa from Melrays in March 2022. I was told the bedroom set was expected in July and the couch early September delivery. I received the couch October 24, 2022. That same day a bedroom set was delivered and it was not the set I ordered. I immediately called Amy at Melrays. She said to keep the set as a loaner and she would fix the problem. Then came the series of lies, excuses and series of unbelievable events. First I was told the furniture was lost in the warehouse. Waited two weeks to hear back they could not find it. Then another week they found it and it was so damaged. They said they would order again and have it to me in two weeks. Then came two more days, two more weeks, excuses, lies and lack of communication. This week I was told the furniture would be coming and I arranged for someone to be at my home (I knew from three other missed delivery times and waited windows not to take off from my job again). I got a call that morning that once again there was a problem. At that point I said cancel the order and come pick up the loaner set. It took two days and several requests to get my credit back on my account. Now I have to start the process again of looking for furniture. It is shame since back in the day this was the best place around to get furniture. Now it is unorganized and outdated in their management as well as customer service. Save yourself a headache and money and time lost. Go somewhere else, ANYWHERE else. read more

This is a family owned business that has been a part of North Arlington for years. One of the only family run businesses able to survive on Ridge Rd it seems. You may find some cheaper options with some of the more popular, chain furniture stores, but the QUALITY will be glaringly obvious. If you want furniture that you will be able to use for YEARS, do not be fooled by commercials where prices seem oddly cheap. There is a reason. Buddy and Amy do a great job offering quality furniture all over the area. read more

Melray's has been in my hometown for decades but I never gave them a chance before. My mistake. The service from Tim and Amy was outstanding. I am a demanding customer, having been in customer service for 30 years, and the team here gives only customer satisfaction. You need a great sales professional like Tim to help you realize all they offer beyond what is in their showrooms. Tim guided me to make sure I bought real furniture well priced and smoothly steered me away from MDF and cheaply constructed pieces; most anything you want can be ordered. I went in to find a home office desk and left with 7 pieces for 3 rooms and more to be ordered. I'm done wasting my time with high priced, middling quality Restoration Hardware, Arhaus and Pottery Barn. Melray's offers better made goods and personal service not from a script. The owners cared so much about a great customer experience they were personally involved in delivering my furniture because of an exceptional situation and to ensure I had a sofa on move in day. That was the cherry on the Melray's sundae. read more

Ordered a bedroom set on April 26th. They collected 50% deposit. Written on the order was an approximate 8-10 weeks delivery timeframe. I was willing to wait. Fast forward to August, I called multiple times, told product is arriving next week, then another week, then another week. Called multiple times in September, same story. October 17th still no furniture or communication from the store. My fiancé called the manufacturer today and was told Melray's hadn't placed an order with them since 2021!!!! So basically they held my money for almost 6 months and never ordered the product! Mind you, the product is available and can be shipped immediately from the manufacturer from a new warehouse of theirs in Virginia. I called Melray's today to cancel the order, person on the other end was extremely rude when I shared what the manufacturer told me..as if I was wrong!!! Do not do business with these people. read more

I am updating last months positive review regarding the purchase of our sofa. Our custom made sofa was delivered exactly as promised four week from the order date. The quality of our new sofa is outstanding and the fabric we choose ( with the help of our decorator) is beautiful. We couldn't be happier with with our furniture buying experience from beginning to end. read more