Both brow sessions were highly unpleasant from start to finish. Everything from wrong pricing to…read moreattitude, lack of care and professionalism. I have no idea why all the rave reviews. Probably friends and family members.

I have been going to Michele for 2+ years now, and have received 3 services during this time…read more Brazilian waxing - Michele has the perfect technique to minimize any pain; she is detailed and very thorough. I leave hair free, feeling clean, and refreshed! And NO DOUBLE DIPPING! Not to mention, a full Brazilian wax and I'm in and out within 15 minutes! Airbrush and makeup application - great price for the service! Quality work for me (29), my mom, and my aunt. Henna brows - great application and includes brow waxing and shaping. Overall, Michele is an amazing esthetician. She provides quality work with every service I receive, super friendly, and has flexible hours to accommodate everyone's schedule. Her work space is always in tip-top condition, everything is always cleaned and sanitized. I love visiting Michele for my monthly grooming :)

I just moved from NYC to CT, and I've been looking at so many brow places around here. But…read morehonestly, none of the reviews can beat this place! I'm so impressed with the service and results - this will definitely be my go-to spot from now on I have sensitive skin and even that I had little to no redness. 10/10 recommend, hospitality, prices, and excellent service. Absolutely blessed my brows, definitely returning client

Called in 15 min before arriving on a Saturday morning, walked in & was immediately taken back to…read moreget my brows done! Quick, easy, and did a great job. Got mine threaded & didn't have cash (they do have a slight cash discount), and it was very affordable. She even went to click "no tip" for me after I tapped my card (in a kind, "I'm not expecting a tip" kind of way), so I had to stop her to add one. Will be returning!!!

I'm so happy Lina is back! She is absolutely amazing. I had both my lashes and ombré powder brows…read moredone by her, and I love the results. My lashes are full and beautiful, and my brows look so natural and perfectly shaped--they completely enhanced my face! Lina is sweet, professional, and truly talented. I highly recommend her for lashes and brows!

2 1/2 years ago, I went to the studio and had the OWNER Mellie figuring she would be the best and…read moreit's your face paid over $800. she ruined my face ..I asked for soft natural browse with hairline strokes, specifically nano brows ..showed her a picture ... showed her a picture of the color... She did no mapping like they show on YouTube and everything with strings & this and that..she put this plastic stencil like thing over my eyebrows and it looks like she took a black magic marker and just drew a line on with it(no stroke like here whatsoever ) and then I said no that's not what I wanted their too thin and she goes well That's what you okayed when she had the plastic tracer thing over my eyebrows and I said no I meant the outside part so she went over them again. She made them too close together. I had to tell her to put more of a tail. There are zero hair marks and they were black, and I showed her pictures of light light brown light brown eyebrows... Like I said before it's been 2 1/2 years ..I'm miserable every single day. I can't afford laser. I've tried everything to fade them and all I could say is I did my research and she also did MY SISTERS and hers came out terrible so run run run run run. Do not go near this place for your eyebrows

I had to switch my location because this particular one has terrible service. I found one in…read moreshelton that is wonderful, brand new, immaculate, and most of all all inclusive and welcoming. My wax specialist Britney did a great job. There was no awkward first time jitters. I went right into the butterfly position and she waxed every inch of hair she could find. I was so happy because she was fast and efficient and had a lovely disposition! The Manager at this location Fay Alili was simply the best. I was greeted by her welcomed in and she even went out her way to tell me about the new location and inform me about some products. I bought a few items and we chatted until my appointment. It was sooo refreshing! And they are dog friendly!! I found my new home and if I need to bring my dogter she is welcome!

First time here, and I should have gone a LONG time ago. I struggle with back hair, even with a…read morespecialty shaving tool it is very difficult. I never considered wax because of the cost. Times and priorities change.... I decided to give it a try. I had my full back and shoulders done, for just over $100 not including tip. The appointment was easy to book online. Set up an account, book the time, you pay when the service is complete. I booked both services with Cassandra. She was superb! The girl at the reception counter was very sweet too. There were some parts that did hurt quite a bit, but it is over quick. Once the was is pulled off, the pain only lingers for a few seconds. She didn't laugh at me while I was spewing a stream of curse words every time a section was pulled. She may have had to go over some spots twice - sorry! The soothing gel treatment at the end really cools the whole area off. The whole thing was over in 30 minutes, maybe a little longer. Now I feel a bit less embarrassed taking my shirt off at the beach or pool, and no worries about the reactions when a woman touches my back. Definitely would recommend.

Sarah is incredible. Very sweet, professional and always slays the brows. I love the cooling eye…read moregels as well - very soothing and refreshing. I always feel like a new person when I leave.

I had my brows waxed after many years of neglect and they knew just what to do. My brows are a…read morelittle sparse and not very dark, but the brow bar neatened them up and they look fuller and healthier than ever. They were super nice and made me feel comfortable even though I am clueless about beauty stuff.

I have wanted to do my brows for years.. after meeting Pimy, I knew she was a meticulous artist …read more who was ready to do her magic..she loves what she does and it shows in her work.. she's patient and takes her time. I have been comb brows and absolutely them... they make such a difference in my everyday look ( I look more awake an not having to draw in and pencil everyday... she amazing and I been coming for years.. thank you Pimy !!

Scheduled an appointment for a lash lift and tint. Went in and the room smelt strange, during the…read moreservice the lady started plucking my brows without permission and after telling her to stop she continued. Left my appointment with a very small lift in my lashes, about 2 hours later my lashes completely fell and it looks like i had nothing done. Definitely don't recommend spending your money at this place!

I thought I put up a review but I guess I never finished it. Figures! Last week was my last visit…read moreto that salon. I will never walk through those doors again. My nail technician was always kind and patient and wonderful. My problem was with the people at the front end. More than once I was either not greeted or treated rudely. What happened last week was the last straw. I errored on the time I was supposed to be there. But I wasn't late... I was 4 1/2 hours early! For some reason I had my appointment down for 10:30 AM when it wasn't until 3 PM or 3:30 PM. At this point I don't recall because it doesn't matter anyway. In a very firm and unfriendly tone the owner said to me, "your appointment isn't until 3 PM ". I was in shock and not loudly just said... No it's now. She said no it's at 3 PM. I showed them my phone at which time the lady standing next to her walked back and asked my nail technician. She at that point came forward and said Karen look... She still had the email we exchanged regarding my change of time. I said oh my God I don't know how this happened. The owner flirts out, "well if you would get the text messages this wouldn't happen ". I opted out of the text messaging because it was constant. That and the phone calls and I found it extremely annoying. In the years I have been going there this was the first time I screwed up and there was no reason for them to treat me the way they did. I never asked for a freebie... They are pricey... But I like going so I paid for it as long as I could afford to. As a business owner the lady in charge should know that you treat your customers equally. I sent my Tech a text message telling her what I thought of them and the way they treated me but of course because they are her coworkers and her "friends ", I was given the heave ho. I used some strong language but I think anyone in my situation would've felt the same way. I really should've just let it go but I felt it important to notify the Public. The reason I should've let it go and I will after today is because I no longer have artificial nails and I will now go back to going to any walk-in salon as needed. Or if I'm going to an event. Boy am I saving a lot of money! In fact it pays my cats veterinary bills in full! Yay!

always reliable and lovely experience efficient and timely…read more friendly and convenient clean and efficient

they ruined my eyebrows ! first when I went to get them done I asked for a brow and tint service…read more it looked good at first but than in 5 days they looked weird and not the lamination effect anymore . I called and went back and cedalia the woman who works there asked me if id like it laminated or tinted again. first off , why are u asking me if your the professional one? second I said whatever you think is best . and than she agreed with laminating them again and she did . the next two days after My appt my hair was gone . legit my eyebrows had a lot of breakage and i have bald spots , her as a "professional "should of known if she laminated it again it would cause breakage . never again will i go back ! I have no eyebrows now and now im going to pay more money to fix mine . so sad ! they did not give me no lamination effect and their tint doesn't last for more than 2 days ! terrible !

No customer service skills at this place. Very unwelcoming to new customers as they just throw…read morepaperwork at you. As I'm getting my service, my cousin wanted to watch the procedure of the threading. There was another customer in the chair next to me getting her eyebrows tinted. As my cousin was standing next to my chair, one of the workers said to my cousin "excuse me? Can you go sit down? My client is right here". Forcing her to leave my side. The client didn't seem bothered at all by my cousin standing next to me so it was quite a waste to tell her to move. Mind you ...I AM also a client and I wanted her to watch so that flustered me. After I was done, the lady who did my eyebrows didn't ask me if I liked it or even show me an up-close mirror--she just ran right up to the register to check me out. Didn't give a crap about if I'm satisfied. Don't bother with this place. There's a place called The Threading Station (a kiosk) next to Francesca's that is 10x better--go there!!

The 20% off weekday discount got me going there initially but the consistency kept me going back…read more The techs are all qualified and do a great job. I have always been satisfied with the results

Slightly rough start. I picked the lemon/lime pedicure and was given a lavender foot soak. Staff…read moresaid they only have a few options but the rest of my choice would be the same. When I asked a few more questions, they don't have it at all. It was a $48 option. After I selected something they do have in stock, my service was excellent. My technician did his magic . Treated my daughter for her birthday and her technician and service was great as well. Overall, it was a relaxing morning.