they ruined my eyebrows ! first when I went to get them done I asked for a brow and tint service. it looked good at first but than in 5 days they looked weird and not the lamination effect anymore . I called and went back and cedalia the woman who works there asked me if id like it laminated or tinted again. first off , why are u asking me if your the professional one? second I said whatever you think is best . and than she agreed with laminating them again and she did . the next two days after My appt my hair was gone . legit my eyebrows had a lot of breakage and i have bald spots , her as a "professional "should of known if she laminated it again it would cause breakage . never again will i go back ! I have no eyebrows now and now im going to pay more money to fix mine . so sad ! they did not give me no lamination effect and their tint doesn't last for more than 2 days ! terrible ! read more

Studio Brow - Cosmetics & Beauty Supply Near Me - Milford, Connecticut

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No customer service skills at this place. Very unwelcoming to new customers as they just throw paperwork at you. As I'm getting my service, my cousin wanted to watch the procedure of the threading. There was another customer in the chair next to me getting her eyebrows tinted. As my cousin was standing next to my chair, one of the workers said to my cousin "excuse me? Can you go sit down? My client is right here". Forcing her to leave my side. The client didn't seem bothered at all by my cousin standing next to me so it was quite a waste to tell her to move. Mind you ...I AM also a client and I wanted her to watch so that flustered me. After I was done, the lady who did my eyebrows didn't ask me if I liked it or even show me an up-close mirror--she just ran right up to the register to check me out. Didn't give a crap about if I'm satisfied. Don't bother with this place. There's a place called The Threading Station (a kiosk) next to Francesca's that is 10x better--go there!! read more

I came here for a quick thread and I'm disappointed! The girl missed a lot of hair and when i asked her to go over it with the thread TWICE, she ignored me and brought out the tweezers. After several minutes of unsuccessful tweezing I told her there was still hair left. She passive aggressively handed me a mirror and told me to show her where? $12.76 before tip for a simple brow thread and bad customer service is pitiful! Two days later: I noticed the burning on one of my brows has turned into a series of scars from the threading (see picture). Awful! read more

Studio Brow - Scaring from threading - Cosmetics & Beauty Supply Near Me - Milford, Connecticut

Rude rude rude one worker there Cidala needs serious lessons about customer service. Extremely rude after a number of good experiences with someone called Prema . I went and Cidala was there told me she doesn't take walkins .. which is fine but the way she said is weird anyway I asked her ok can I take an appointment she said she doesn't know?. Ok how can I take she told IDONT KNOW!!! Ok I can next week in hopes honestly of finding Prema and not her I still found her so I looked around and found a way to book an appointment for the following week. Appointment was accepted reminders sent.. all good. Went 5 min early and there she was again and I told her ok I have a 1230 appointment she told me no???? I had an appointment she told me to take it up with corporate... ?? Corporate what?? I just want my eyebrows done for goodness sake.. and then she told me that she was amwith a customer and I was rude.. and asked me to leave?? This lady has serious stress issues and treats her customers very bad .. I don't even know how to describe it. I was talking about it to some of my neighbors and they had similar experiences and I look at the reviews and it looks like she does this to a lot of people... weird is an understatement.. never setting foot there.. and I recommend that the management of this place takes it seriously if they want to stay in business. read more

OK so I am here updating my review of studio bro... One word RUDE!!! Cedalia can do nice eyebrows but she doesn't know how to treat her customers even with a bit of respect or hospitality. Over the weekend I was in the mall and decided to stop in and make an appointment with her since that's the only way that you're able to see her apparently. She was present and doing someone's eyebrows at her chair. I stood by the front desk waiting... Waiting... Waiting. I think I probably stood there for almost 10 minutes before I decided to just leave. It would've been nice to at least have some sort of acknowledgment of the fact that I was standing there waiting for someone, just simply to make an appointment. A simple, "I'll be with you in a moment" would've sufficed. However I can't get over the fact that she just let me stand there and couldn't even say anything. So I decided to call in and make an appointment. I called on Monday and made an appointment for today which is Wednesday at 6:30. I get there and the store is closed with a sign that says back in 30 minutes. So I stand there waiting... again I understand that she is probably on break And I'm not expecting anyone to take me early because I did get there at 6:15 however I can see her through the glass and she clearly sees me waiting. A simple "I'll be with you in a minute" would've been great. She's rude af. Finally 6:30 rolls around, I've been waiting outside for 15 minutes. And still she doesn't come to open the door! So I left! Again I respect the fact that everyone deserves their break and I wasn't expecting to be taken early but as a customer who is about to give you my money, it would be nice if you treated me with some form of respect and at least a knowledge the fact that you see me and I'm waiting... and just how I'm respecting your time and not bothering you while you're on break... you should respect my time and take me at the time of my appointment. Anywho... I ended up going to fantastic brow a couple stores over and my brows look great! Bye Cedalia read more

Loved it!! Cidalia is amazing. She's so sweet and is so easily able to meet my vision for my lashes. They look so natural and I get so many compliments. So excited to go back!! read more

Since moving to CT my poor brows have been subjected to very random visits to threading spots whenever I'm in the city and my poor plucking skills. I have since apologized to them because they are now a bit sparse and I want to grow them back. On my way to Ulta I pass the brow place. Stare. Hadn't noticed it before. Intrigued. Sexy dark interior. Short wait. Then I filled out the form. Dude had me done lickety split. And boom! My brows are human again. I actually enjoyed grooming them this morning. There is a new dawn. Will definitely go back again. read more

They do an ok job with threading. However they close at random ( seems to be at staff's leisure) times which I find extremely annoying! At the weekends they close sometime at 5.30-5.45 pm ( not 6pm as it is indicated on yelp) and therefore they take their last customer at 4.45-5pm. They also asked me at both times to come back 20 min later even though they had only 1 customer on the chair ( 2 ppl work here) and none waiting. So today was my last attempt at this place.I found them overall very costumer unfriendly. read more

I am a HUGE critic about my eyebrows... I have tried many MANY places and left disappointed. I just moved to the Milford area and saw this place had only 2.5 reviews. Automatically you'd scroll right thru just for the fact of the low rating... however I read all the comments looking for only one thing the quality of the work with the reviews. Every negative comment talks about waiting, rudeness from the staff, etc. yet no one had anything negative really to say anything about cadalias work. I showed up an hour and a half late to my appt due to a family emergency and she still took me. It was my first time at this location and was one of the best brow experiences I've ever had. It's a little pricey but I'd rather walk out feeling confident with my brows rather than pay low $$ and a shitty job. She also threaded my face and it was the least painful I ever had. This girl is very talented with her work and was very sweet to me. Don't over look this place due to the 2.5 reviews based off waiting and rudeness. base it off of the quality of work and not having to walk in anxious or leaving traumatized with a bad eyebrow job. I'll be going here to see cadalia because she met up to my standards, which honestly is quite rare for me. Thank you cadalia - from the little girl who said you looked 20 years younger lol! read more

CD (Cedalia) does an awesome job and I travel far to have her do my eyebrows. So good that I overlook the rudeness of how the phone is answered by whoever is sitting there and how hard it is to get an appt sometimes. they need a full time receptionist, they are always swamped and the stylists should not be forced to answer the phones. I always call to make appts because CD is so booked and its always like I'm inconveniencing the person answering the phone. Or sometimes no one picks up. I just called now and the person who answered did not offer me any other times or days. Finally just hung up on them because that is not how you want to do business especially with a loyal customer. read more

I have left 2 reviews on public business' my entire life and both were positive reflecting how great the service was. However, I cannot express the level of rudeness I have experienced every single time I have entered studio brow in Milford. Absolute waste of talent - Cedalia is great at what she does but is so sickeningly rude in her manner and the way she speaks to people I don't care how on point my eyebrows look when I leave I will NEVER go back. She has consistently been rude and sharp, but one time in particular it was so shockingly awful and blatant I took my money and walked out. I am polite and respectful to everyone, there is just no need to speak to anyone the way she does. I am truly as easy going as they come and I can not get over how I was treated when I was there the last time. GOOD LUCK ! read more

Walked out! Worst customer service ever. The first person who asked what I wanted didn't seem to speak English. She went in the back and got cedilla? I think. She was clearly annoyed that I needed help. I asked her if she was ok and she replied "I just got here." With a look of total annoyance that I was bothering her. I said I guess I should come back later and she said "whatever." I said yes I will come back "never." And she said again "whatever." read more

I enjoy getting my brows done here when the right employee is doing them. I usually try to stop in when Josh is working, he does a really good job and seems to take his time instead of rushing to get it done. So why the 2 star review you ask? Cidalia (the owner? manager?) is almost always working, and every single time I have stopped in she is in a foul mood and is complaining constantly. And that is not an exaggeration. I hear her complaining while I'm getting my eyebrows done, she's complaining while working on someone else's brows or lashes, she walks up to the register and complains while I'm trying to pay. Sometimes I have to contemplate whether I should suck it up and listen to her whine or go somewhere else. read more

The first few times I went to Sudio Brow I was impressed. I liked the decor and the atmosphere, and my brows always came out looking good. Unfortunately the last few times I've been there I have been highly disappointed. The staff who did eyebrows lacked experience, especially when it came to waxing. They pretty much butchered my eyebrows and left them shaped unevenly, and a few times were so harsh my skin bled. During my last and final visit to Studio Brow, I asked to get my eyebrows waxed. The woman doing them got 1/4 of the way through and proceeded to spill hot wax all over the side of my face and hair; she didn't even apologize. Without consulting me beforehand she threaded the rest of my eyebrows and then at the register still charged me for waxing (which is more expensive) !! The prices are mediocre; I believe to get your eyebrows done threading is $11 or $12 and waxing is $13 or $14. In my opinion I would rather go to a nail salon, pay less money, and receive the same if not better results! read more

Absolutely horrible experience !!! The girls working there are so rude and the music is so loud !!! Also , the girl waxing my eyebrows blew on the wax before putting it on my face . This is a huge NO NO as it introduces bacteria to the client !!!! Will never go back read more

First off I speak very clear English and the girl couldn't type my number in and kept saying I can't understand you. Then she says she couldn't find me in the system and made me fill out more paperwork. I said I paid the membership fee in August. She swiped my card and charged me the full price. I said was that the member price she said I can't find you in the system. Then asked me why I had an attitude. I have no time for that nonsense. She said she didn't charge me. I walked out logged into my bank saw the pending charge she said no I'm deleting it right now. So I walked down to fantastic brow where it was nice and quiet and didn't have to deal with attitude and it was less expensive, took less time to get done, and looks just as good. Either way I want my $5 for becoming a member and my 12 and change back IF it processed through. And I don't want it as a credit to use there, I want it back on my card or in cash. Terrible experience will NOT go back. read more

There was no one in the place when I went in and the girl was texting which is fine and all until she acted like it was an inconvenience to help me. She managed to get clumps of wax in my hair and forgot a whole entire part of my brow! Like sorry your upper right one will just have extra hair. The tint job is uneven as well my right is far lighter than the left. When I went back to have her remove the clump of wax she proceeded to put orange oil like floor cleaner stuff in my hair that left it absolutely disgusting which is always nice when you just had it done. My friend ended up meeting me in the store she cranked up the music so we could no longer talk or hear each other either. Overall less than pleasing experience and will not be returning. read more

I would give them zero stars, if possible. I went there this past Sunday, the girl who worked there was standing outside the store, playing on her phone clearly not wanting to be bothered. I asked her a couple of questions, particularly because her brows were way too thin, way over plucked and generally not a good advertisement for them. She gave me nothing but attitude. She was downright rude, nasty even and quite frankly I'm really not surprised the place is always empty. read more

If I could give this place zero stars I would. The staff member who was working at the front was incredibly rude and inappropriate for absolutely no reason. Given the number of poor reviews, I'm surprised this place is still open! I ended up leaving and getting my eyebrows done upstairs at the small threading booth. The girl working there was really sweet and gracious. She did an awesome job shaping my eyebrows. read more

Not the best. The skill of the technicians is not the greatest. Save yourself the agony of waiting for your brows to grow back.

I've used them in the past... went for a walk in, had to wait at least 20 minutes which is 100% fine by me. The one person working on the girl before me was really taking his time which was a great sign. Someone else walked in who was obviously a regular/ had an appt, and another technician appeared from the back. Also fine. When I got in my chair, I was done in 5 minutes. My top brows (which I gave the ok to do) basically look like 2 chunks are missing, I have strays everywhere. And the kicker was the girl that came out for the regular announced she was going on break, then stayed there while they turned away 2 more walk ins. I'm all set with this place. I probably wouldn't even have cared that much if I didn't see the blatant difference in care and service. read more

I went there at the end of June. It was kind of a spur of the moment decision. I usually go to another local business but was in a rush that day. I absolutely love the way this business looks, the set up is very nice... but dont judge a book by its cover. As I sat, I very specifically asked the woman "I want my eyebrows waxed only & I like them on the thinner side" she then asked "but why?" Um no no. She then tried to change my mind and stated "threading lasts longer and you would look better with them thick. What? She then started waxing... she then PULLED OUT THE THREAD & said "I'm going to thread a little." Once I got up.... and paid (gave her a generous top like a dummy) I walked out.. looked in the mirror in the mall.... one was thicker, the other was longer & it wasnt a clean job. I dont remember her name nor do I have a photo unfortunately. I would not go back or recommend anyone else going there. Rude service. read more

I went to Studio Brow yesterday and I was skeptical to go in due to some bad reviews, but decided to go in anyway. As I entered, I was not greeted. There were two employees in sight and I was left to stand around for a few minutes before either said anything me. Finally when one spoke I was told there was a 25 minute wait. I shopped around the mall, and came back. Again, a long time before the two employees finished their personal conversation to greet me. I went and got my eyebrows threaded because I have very sensitive skin and usually break out after I get waxed. The threading caused me to break out even worse than I usually do! The threading hurt, but I am sure that is expected any time. However, I do have three small cuts under my right eyebrow. When the employees did talk to me, they were friendly enough, but no where near polite and caring as the SB motto states that is posted all around the salon. The prices are reasonable. I probably won't return. read more

Only 1 girl working, 2 customers in the chairs, 3 other customers waiting. The girl didn't even acknowledge me for the first 2 minutes I was standing there. Not enough seating I was sitting on the couch uncomfortably next to 2 other people my daughter was sitting on the floor. The service stunk. If my daughter didn't need her brows done asap I would have left. I will never come back again read more

I liked it. At first I wasn't too sure since the reviews weren't convincing but how my eyebrows were I really didn't have a choice. I always draw my brows in and since the summer is approaching I wanted them out natural. As the lady threaded my brows I noticed that she was painting them in which defeated the purpose. When I arrived home and washed my face I was so satisfied with how they actually came out. I would recommend. Only paid 12$ plus a couple cents for tax. read more

So, The first time I went here it wasn't a bad experience. I decided to take a chance after reading the reviews. Went to go for a second time... They made my appointment for the wrong day- so I went all the way down just to be told I wasnt in until the following week (when I had booked the reservation two days prior) they had no openings until the following day. (That should have been the first sign that maybe I should be going somewhere else) . I go in the following day get my brows done. Cedalia who threaded my brows was basically screaming in my face about the "club in new haven Vanity" . Its loud in there as it is, maybe save the convo for after your customer gets out of you chair? Not only that- but my eyes water a lot throughout the service- so if possible I like as many stops throughout the service. Cedalia kept stopping to finish her statement or show her phone to the receptionist during my service. The best part is.. It was time for me to check out. I asked if I could leave a tip on the card. She told me yes and asked how much. I then said 20% is good. (Total was about 12.75) She then says do you want to make it an even number. I am like sure if thats easier.. She then tells me that she was adding 5.25 as my tip. The service was only 13 dollars?! Not only was I displeased with the service (my eye brows currently are thin- totally uneven this time with some cuts) but was going to be nice and tip 20 percent but she basically gave herself a 50 percent tip. So unprofessional all together. She does great brows but I will never go back based on the actual experience. I called the following day to discuss the issue and no one answered. I called three times. So since, I have not got in touch with anyone and have given up trying at this point. Do not recommend going here unless you have lots of patience and also want to call 5 times in a row in hopes to make an appointment. read more

Given the number of places where you can have your eyebrows threaded or waxed, you would think they would do whatever they could to get customers. I went there several weeks ago in the middle of the afternoon. The gate to the store was closed. There was a handwritten note that stated they would "be back in 15 min." I waited 45 min before anyone returned. They did a sufficient job. Tonight I went there at 8:35. A very unprofessional woman told me they close at 8:30 and that if she were to thread my brows should could lose her job. The hours posted on the mall site state they close at 9:00. I went upstairs to the Threading Station. The woman there was happy to take my business. She did a fabulous job. read more

I went there and was meet by a very rude young gurl who told me to come back in 15 mins when I came back she then told me she couldn't do my eyebrows because she was waiting for an apt who was already late. This is the second time I've been meet by rude customer service at this establishment. The one time I've had my eyebrows done there the gurl uneveningly shaped my brows and she didn't do what I asked ! Don't waste your time, the threading place on the first level of the mall is much better !! read more

Came in at 8:15 only to be rudely told that they were closed as soon as I stepped into the door, when it clearly closed at 9:00 pm. I'm not begging anyone to take my money, especially someone with a nasty attitude like that. I will happily take my business elsewhere. read more

Worst service. The girls working there were very disrespectful and gave so much attitude to all the customers that came in.

I went there Thursday night and the girl working there had no customer service skills at all. She had a nasty attitude, didn't greet us or ask us what we needed. Josh on the other hand was a delight and does a phenomenal job! read more

Horrible customer service! I went in yesterday to have my eyebrows threaded and was told that she is not taking any customers at this time because she needs to take her break as she's the only one there and has been there since the morning. She said I could come back in a half hour (for a 5 minute service). Meanwhile, she was sitting on her cellphone and there were no other customers. Who closes their business in the mall at 5:30 on a Friday evening? I went down the hall and found another place - less painful than Studio Brow and a little less expensive. I passed Studio Brow on my way out about 10 minutes later and she was still sitting there chit-chatting with a couple of ladies - didn't look like she shut the store down and went on a break to me. I am not one to write reviews, however this is the second time this occurred so I felt the need to share my experiences. read more

Love sidalya (totally spelled her name wrong) she corrected the shape of my brows after they were butchered!! I will NEVER go to anyone else!!! read more

If it was possible to give negative stars I would! I went to this place and the girl that works there is extremely rude, unprofessional and nasty; I think her name is cedalia or something like that; she was so rude to me and gave me an attitude since I got there and she was talking trashy; another girl took me to the chair and did my eyebrows, she did an ok job, but nothing great; you could tell the lack of experience, but at least she was nice; the worst of all was to hear this cedalia girl complaining about clients the whole time; speaking very loud so I could hear her, the girl that did my threading was actually apologizing for her the whole time, apparently this rude girl is the manager, unbelievable!! such a horrible experience! no wonder that place is always empty!! I do not recommend this place at all!!! If you are looking for a great place for threading and waxing, great service and very nice staff, go to Sangini threading and waxing studio on the Boston post Rd, the best place in Milford!!! read more

Studio brow is awesome. Got my eyebrows waxed and threaded there. Very fast and not as painful as waxing usually is. Loved how they looked. My face looked totally different. Bravo! read more

This woman RUINED my brows before NYE! I feel like I want to cry. I don't know her name but she was an African American with very thick drawn on eyebrows. She dyed them so dark that I look like Grouch Marx and she did a botched up wax job. What's more is she was so rude to me. I could have overlooked her hostility if she did a halfway decent job but she just completely ruined them. She was not only rude but she was unprofessional. She kept bumping into me and spent the whole time talking loudly and laughing hysterically with other employees. It really was a horrible experience. I can't believe I payed more than $50 to have my face ruined before NYE. read more

Rude customer service. I rushed to get to the mall and got here at 8:30pm. Thirty whole minutes before closing time as stated on the website. There were two girls working, one in her chair and the other with no one. My sister and I walk in and the girl who is supposed to be tending to her client in her chair looks at us, asks the other associate what time it is and says "we're done for the night." No proper greeting or apologies that they take there last client before 8:30. If it takes 30 min to do a client's brows, I suggest a little more training or maybe a change in time for when this place really closes. I'm a manager in retail that gives the highest client service, given we are under Louis Vuitton Moët Hennessy, so this experience upsets me even further. Attitudes should not be hired nor should work in customer service. Gives me my last reason to not return to this ghetto mall. read more

I have been coming here since I moved to CT coming up on a year ago. Karissa is the girl I usually try to see. She is very friendly and does an amazing job everytime and she works with my eyebrow as they grow, from being botched a long time ago. Josh has also done my eyebrows and he does a great job too. read more

Let me start off by saying Cedalia is one of the best at threading eyebrows. I drive all the way from Stamford to see her but getting an appt is sometime very difficult they really need a full time desk staff and not the stylist running back ad fourth to the phone. read more

Studio Brow, while only sticking with the same couple of workers, has always done a good job with my eyebrows. However... their level of professionalism is beyond poor. The staff members have been rude numerous times. Unfortunately the most recent time I tried to go, with an appointment that had been set up ahead of time, did not happen. The employee was not only NOT there and had gone home early, but did not reach out to customers and let them know. On to the next esthetician. read more