5/5 stars isn't enough for BMW of Melbourne! From the very beginning, Max my salesman, Joey the manager, and Ali in finance took incredible care of me during my second finance process. I went 100% Electric and got a new BMW iX Drive 60. They made everything smooth, stress-free, and honestly exciting. Then unfortunately, only a week after getting my car, I was involved in an accident and absolutely heartbroken. The team at BMW of Melbourne immediately stepped in and guided me through every step of the process with kindness, patience, and genuine care. Chris in service was amazing, and Angelina went above and beyond helping me with all of the tech features and questions. I have truly never experienced this level of customer service, compassion, and humor at a dealership before. They treated me like family during both the exciting moments and the stressful ones. I'm beyond grateful for this team and will absolutely continue being a loyal customer for years to come! read more

Liars. Pathetic, tiny dealership that can't get any of the good models. You'll need to go to Orlando or Miami or better yet DALLAS to actually get a higher end model. Mara the internet sales lady will straight up lie to you and make guarantees to get you to make an appointment. Go ahead! Rearrange your day and schedule for this! Get excited that you're going to go in and build the car of your dreams. Watch as your efforts and dreams slowly dissolve into utter disappointment as they tell you - no. We don't have any allocations and don't see any to trade for. I've been told this TWICE on two different visits for two different high end models. Can't believe I fell for it the second time. I owned an i8 up until a few months ago. I serviced it with this location, and didn't have issues there. But when I went to sell it, I avoided this place like the plague. They're so low rent. I can't believe they have a penny to buy a car. They can't even get their names on a list to get one built! Poor things. Go somewhere else. Save your time. Or consider a better make. read more

We purchased a vehicle from this dealership. We needed to register the vehicle in another state. Dealership confirmed we would have our registration in 7 days. We are in week 3 and have no clue when we will receive the registration. Called the general manager and assistant manager and neither would return our call. They happily took our money but not a great customer experience. Can't drive the car without the registration! Buyers Beware! read more

It's always a pleasure bringing my BMW 435i to BMW of Melbourne for service. I recently purchased the 3-year Oil Change special with the help of Chris Keefe, who made the process smooth and straightforward. I brought my car in for its first service yesterday, even though the shop was fully booked, Chris went out of his way to fit me in. He even arranged a ride home for me, which was a thoughtful touch. Jean, the designated driver, was fantastic, friendly, professional, and a great conversationalist. As a small token of appreciation, I gave him a bunch of fresh coconuts, which he graciously accepted with a smile. Great service, great people. Keep up the excellent work! read more

Don't Trust This Dealership! I'm extremely disappointed with my experience at this dealership. I bought a BRAND NEW car here just a few months ago, and it's been nothing but trouble since day one. Within the first day, driving it off the lot....an issue appeared on the dash. Front headlight sensor - I brought it back, and they claimed it was a "minor sensor issue" and supposedly fixed it -- but it came back a week or so later. (They didn't fix anything the first time I brought it in clearly) Since then, the check engine light has come on. Had to bring the car in again for them to fix it. Keep in mind this is a BRAND NEW CAR. I trusted them because of the BMW brand. My other car - AUDI Q5 has not given me any issues! I regret ever buying from this place and wouldn't recommend it to anyone. read more

Thank you Nathan!!! Our service technician is great. Took care of our X6 and got our car back to us in a timely manner. We drive 1 hour to this location for the service. We an actually purchased this X6 and our daughters X4 from them in 2023 from an awesome salesman Mike who is no longer there, but the customer service from Nathan and everyone at Melbourne BMW is great! We owe the service guys pizza as they did a great job on the deep cleaning. Thank you guys:) read more

I have given Melbourne BMW multiple opportunities to live up to the BMW name, quality, and most importantly, service. Due to their lackluster service engagement and quality, I have often chosen to purchase from other BMW dealers, as the service department here seems to care only about receiving excellent survey responses. I hope this review helps BMW customers decide whether to do business or get their car serviced here. First and foremost, please do yourself a favor and make a video of your BMW before you drop it off for service or anything else. Second, the surveys they send out are only active for 1 or 2 weeks, so they will continually lead you on or pretend to call you until the survey period expires. Against my better judgment and due to their history, I normally decline a complimentary car wash after service. I wish I had done so this time as well. They ruined my 21-inch wheels, and despite my calls and emails, they have decided to ghost me--except when sales cold-calls me for a potential sale. Finally, they have not been responsive to me on numerous occasions except when they want the bmw complementary service $$ from bmw North America. Do yourself a favor and go somewhere else. They will never get another piece of my business. In this financial environment, not many folks are buying six-figure BMWs, and Melbourne BMW will need me before I need them. Next stop is BMW NA VIP which is on speed dial for a longtime customer. read more

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Good god AWFUL & sleezy dealership. 2.5 stars is way too generous for this place. The small certified mechanics in the area are killing these guys. They offer better service & waaaaay more affordable maintenance! Do not service your vehicle here! read more

They wanted to charge me $125 to change the light bulb in the 3rd brake light. I bought one on Amazon for less than $5 and changed it myself. Took all of 30 seconds to fix. After this, I have trust issues with this company. I can only imagine what they'd charge you for something important. read more

Overall good experience but it's been weird a few times customer service seems to depend on who you are. One of thr customer service guys chose to call me buddy several times, yet called all the other customers Sir.....maybe give everyone the same respect. I'm not a kid. Biggest issue has been twice w the guy that takes car keys from you (older white guy). He didn't greet me when I exited my vehicle to hand him the keys and rudely stared at me. Then he said " I was about to say something" I said what? Please say. And he goes on to question why I pulled in the car port the wrong way, meaning from the backside near garage doors instead of from the front way coming from US1. Well easy, it was a car parked there and I would have been head on with the other car. Here is a solution: next time just say, sir please park like this next you come here for services that you pay for. Instead of starring at me and saying something about why people keep doing it. Very rude and his second time which is why I'm making the review. read more

Been bringing my cars here for service for years. Always get great customer service from Eric at the service desk! I forgot about an appointment and Eric immediately got me another one that fit my schedule, no complaints. read more

Just wanted to add they even did not clean the car or reset software so it shows me Services due

I would like to thank Ambria Shaw for helping me set up my new BMW! We met with her today and she truly is a BMW genius! Many thanks!!! Michelle from Vero Beach read more

They said i voided my warranty on our M4 tires due to us putting an off brand tire on. When I told them they were the ones who put that tire on they didn't know what to say. They said i needed an alignment butcwhen I pointed out they replaced the tire they never calked back. I expect more when I spend 60k on a car. Have sent multiple emails to manager never heard back. Will never recommend this place till they rectify issue. Sad. read more

Nice dealership.Very fast & Professional .Chris the service advisor was great . They also have some beautiful cars on there lot for sale .The dealership is Super Clean . read more

i am very disappointed and disgusted with the service that I received on May 31 2025 on my 2022 BMW . I scheduled an appointment a week in advance with making them aware of my time frame and schedule. BMW told me the service would take approximately 2hr and the total of the service. I brought my car in on time for the appointment at 10am drop it off expecting to receive my car back within the 2hr timeframe. I understand things happen but no communication at all is unacceptable . I call to check on the status of my vehicle around 12pm in which I was total my car was not even serviced yet and it could be around 4 pm that I get my car back . Unacceptable bad and poor service customer communication and no consideration for anything that I had to do that day. Which was to attend my family funeral service that I end up missing because my car didn't start getting service until 2:03 pm and they called me at 3:30pm to pick up my car. On top of this experience of bad poor customer service that was incredibly inconsistent to anything that I had scheduled on my agenda ,my 6 year old child end up finding a smoking Vape in the seat of the car from whom ever service or detailed it. I'm a non-smoker and my child should never have access to things that can harm them because someone left it my car after a service I am paying for unacceptable. BMW took / discounted by $30 for the inconvenience lol . I spoke with The service manager today, Monday, June 2 2025, after calling in this morning leaving a message with the service desk and leaving a message on the answering machine. He never responded. It took me to call back around 4pm to explain what happened in which he said to me well I'm sorry but you did get the service done what would you like me to do in a Brush off way. I have had my car serviced at BMW in Naples Fl and received the most positive Pleasant experience with Quality customer service treatment. Melbourne BMW with out a doubt picks who and how they treat each customer . It's very sad to see that we are still picking who we treat with with quality service. There is a picture of the smoking vape that was left in my car . I am the only driver of my car . this car is not used regularly and only used on occasions and stays in my garage. No one but my 6 year old drive in my backseat so no one could have left it in my car. Yet it doesn't matter disgusting. read more

Melbourne BMW service quoted me over $400 replacement of front brake pads. And $2000. For tires I went to Halls automotive and they said I do not need break pads just sensors and I don't need new tire for possibly a year. Do not TRUST THIS SERVICE AT MELBOURNE BMW read more

I'm a Melbourne native but I currently live near Tampa. With that said I do all of my usual BMW buying/service needs in my area. But, on occasion when I'm visiting my hometown I stop into Melbourne BMW. Recently I had a nagging but minor problem with my 328i. The dang glove compartment light is out. I know, major stuff, right? Well, this was a quest that kept coming up unanswered. Of course, I replaced the light bulb first. No good. Then, I went online in an attempt to find which fuse to check for this lighting circuit. No good. I couldn't even find a single reference as to which fuse to check. Then, I thought maybe the door switch was bad. Usually there is a visible switch when you open the glove compartment. But our wonderful BMW engineers outfoxed me. I looked all around and no switch was to be found! I happened to be in Melbourne so I stopped in to Melbourne BMW, had a good chat with one of the parts guys. He couldn't find the answer, either. Enter MIchael Knoche. He's the Parts Manager. We sat down at a computer and he diligently went at it. Soon, he gave me the fuse location and type, plus he divulged that the light switch was hidden behind the glove compartment as part of the damper assembly. Some folks may wonder why this was a big deal? I figured it was kinda frivolous to take my car into the shop for a dead glove compartment light. Right? I'm a take-charge-and-fix-it kind of guy. I was NOT going to be beat by some engineering eccentricity. Thanks to Michael, I now know, just as with a refrigerator, that the light indeed comes on when you open the glove compartment! YaY! read more

Don´t buy parts from this store!!!!! They don´t give any receipt and before we confirmed that order, they ordered and when we tried to cancel they said that for them to cancel that order before they send, was going to be a fee ($120). read more

Took my car in for a few issues and the cost to repair was $8000 - WTF - when a part costs $85 they tried to charge me $1800 - which was all labor cost!!! When I asked for a detailed explanation and estimate, I was told that would "take a while" Why??? I was only contacted by text, never a phone call. I would never recommend nor use this dealership again. I've owned 4 BMW's and have never experienced this type of gouging before. To change my brake fluid, which costs $20 they wanted to charge me $300. read more

We recently purchased two electric vehicles (iX and i5) and were pleased with the oustanding customer service we received from everyone at this dealership, especially Jo Carter, our client advisor who went out of her way to make the deals a reality. In addition, we also want to acknowledge the friendly and professional service we recieved from Mike Puleio, Joey Lastella, and Jacklyn (Genius). A few days after our purchase, we received some delicious brownies in the mail thanking us for doing business with Melbourne BMW. If you are in the market for a new car and considering an EV, I highly recommend you check out Melbourne BMW. read more

I brought my BMW here for a simple oil change. Figured I'd spend the extra dollars and have it "done by the pros." I just relocated to the area from out of state and had no preference in dealer. They just happened to be the closest. Long story short... the tech removed the center, spring loaded bird cage portion of the oil filter cap/housing and failed to notice or care to reattach it when installing the new filter. I drove away thinking all was well until I tried checking my oil with the onboard computer. It kept failing to read. Once I got home, I pulled the cap off to discover the oil filter cartridge floating around unsecured within the housing. I thought this was the kind of crap we were supposed to avoid by using a BMW dealer instead of a Pep Boys or Jiffy Lube type operation? Don't be fooled... the tech's working here are of the same caliber. If they can't change the oil properly, how can I trust them to handle the real work when I need it? The fact is, I can't trust them and you shouldn't either. If I wasn't mechanically inclined... I would have driven around like that until my next oil change, potentially damaging my engine. They will never get a chance to make another mistake on my vehicle and I suggest those reading this don't take a chance with yours. read more

So many things went wrong with this place so I'm going to make it cut and dry with only 2 items that really was unprofessional and disrespectful.. 1. I made my appointment at 10:00AM and came in early. Kimberly showed the car to me late since she had to put gas in the car .. yes , the car was not ready for me to take a test drive even though I booked in advance. 2. Joeyl "tried" discussing the numbers after my test drive. He was super arrogant from the beginning. I asked him a basic question and his response under mined my questions as if I didn't know how to read at a kindergarten level. He is very judge mental ! Overall , I think this place really needs to adjust there moral and ethic structure. This is the 2nd time in 3 years I came to this dealership and the 2nd time I experienced horrible service from them. Soon after my visit I went to the BMW and MERCEDES dealership in Orlando and received top notch service at both locations. I also purchased a car the same day.. I'd never come back there and I'll definitely advise my colleagues who are top notch professionals to not come here as well. read more

Tried to purchase a set of tires here, yesterday. The Parts dept was most helpful on the phone to both id the best tire option and to report stock availability status. Good job! Called back to the Service department to obtain final cost and to schedule installation.....operator reported that both reps were busy, took my information (early in the day) and promised a call-back. Nope. None. Lost sale. Second time, same location. Guess that revenue generation isn't a significant priority. Tires can wait until I return north. read more

2 days 2 nights the car still outside the shop in the rain did not do anything or I need to change new one tire and did not call us about the car because they didn't work on it.My brand new bmw ix m60 2024 over $117,00 only have this car just 3 days they treat my car like the trashed parked outside in the rain with didn't do anything Bad service doesn't care for customers who's want to come here to change one tire take it two day because if I did not came down here to bmw asking what going on with my car then know still sit out side to do nothing yet.This's How they treat or become I did not bought the car with melbourne BMW .That's why we're do not want to have a service with them again even we're leaving in melbourne go to winter park bmw better. 0 for you bmw melbourne not just bad service bad customers service treat consumers not the same why ???? read more

I scheduled an appointment for an oil change and 30,000 mile inspection for my vehicle. The appointment was made a week in advance, for an 8:00am appointment. I arrived for my appointment at 8:00am and was given a loaner vehicle. Upon drop off, I was ensured by the service representative that I would be informed throughout the day (via text) of the status of the vehicle as well as if anything serious issues were diagnosed during the 30,000 mile inspection. After about 7.5hrs (3:30pm) I still had not heard back from the representative, so I texted him. To which, he responded that the vehicle is still in inspection. Long story short, I call back at 5:30pm because I never received an update. I was informed that the inspection results state the tread on my tires are beginning to wear. That's right, approximately 10 hours in the shop...to tell me...they looked at the tires...any mechanic could've told you the tread on my tires were beginning to wear within 5 minutes of inspecting the vehicle!!! After asking why it took 10 hours to complete an oil change and come to the conclusion that my tires had some wear, the service representative responded that he was unaware that I had such "high expectations" for their service department. In addition, the sales representative insisted that my 8:00am appointment (scheduled a week in advance) signifies an 8:00am drop off time, not the time of the service. I've owned BMWs for the last 8 years and have had multiple oil changes and car inspections. They typically take no longer than 4 hours. In addition, when I schedule an 8:00am appointment, the car service began at 8:00am. Moral of the story, don't waste your time and money at this dealership. For my Melbourne locals, take the 1hr 45min drive over to Ocala. They are a white glove dealership that will treat you with the upmost respect. It is well worth it. I will not be coming back. read more

I'd like you to know how much I appreciate the expertise service I have gotten from the Melbourne BMW. Daniel has been outstanding he is very knowledgeable and expertise and personable. I will definitely recommend my friends to come to the Melbourne BMW to see Daniel to get a new car for he will give you the best deal the best price for the new car . thank you very much read more

Melbourne BMW - Love my Bmw x5 - Car Dealers Near Me - Melbourne, Florida

They are bad sold me a $81000 car and can not fix the software to connect to my phone 8 visits. Then they told me it had auto start on my phone and it did not. I asked how much to add it. It can not be done hello this is 2021 most high end cars have auto start. My 2020 ram does. They don't even know there product. I will never by a BMW again anywhere. Stay far away from these guys. Oh and they charged me for a loaner car so they could look at my car with 80 miles on it. They didn't fix my car it still does not work properly. They said to bad. Are you kidding me. Please inform people of this problem with a bad dealership. Thanks John read more

All the people I dealt with were very nice and friendly. I spent 900.00 on a warranty which then paid for all my oil change filter etc. I have no other choice to go there which is fine by me read more

I had a wonderful experience with Melbourne BMW. The salesman (Ryan) and the Manager (Mike) were both awesome to work with when purchasing my first BMW which I ABSOLUTELY LOVE. read more

Beware don't do any business there bunch of crooks and con artists. Took my BMW for service told me it need a starter that cost 2500. Then call me my engine is SIEGE. Luckily I got them telling me on audio my engine was good. See you in court. read more

We had an excellent car buying experience at Melborne BMW. John DiPalma was very knowledgeable and helpful with all of our questions. Their product specialist came to our home to sync all of the technology and show us all the features of the x7. The car was also beautifully detailed when we were ready to take it home. They provided excellent customer service. We would recommend John and his team to our family and friends; and we love the x7!!! read more

Melbourne BMW - BMW x7 - Car Dealers Near Me - Melbourne, Florida

Jo Carter helped us purchase our new BMW. She is fantastic! Personable, professional, and capable! We traded in our current car, bought a new car, got financing, signed all paperwork (electronically), and drove home in less than 3 hours. Thank you, Jo! Bob & John! read more

Bought a 2022 x3 here on Monday. Everything went fine until I checked my credit. They ran my credit FIVE TIMES. Absolutely unacceptable. I had an 803 credit score and now it dropped 20 points. There's no excuse to run an 800 that many times, or at least they should let you know. 5 inquires now on my credit report for the next 2 years, thanks. read more

I visited BMW Melbourne location for service. I was told that the wheel speed sensors needed to be replaced and the cost will be $1,480. I decided to search online to see what is this all about and saw a few videos online. I've check for the parts and they were between $100-$175. Labor shouldn't have taken more than 1-2 hours. So, I called other local certified auto mechanics and was able to get it done for under $500. Trust me, I like to support local vendors. But, I don't have an extra $1,000. In addition, I was quote for front and rear brakes a total of $2,228. Enough said about the brakes. I find this dealership service prices to be excessive. I will have to buy my next BMW from another dealer. read more

I must say this is the worst place I have called for an oil change. Johnathon I think was his name called after I wrote a message through the website that I needed assistance for an oil change. So Johnathon called to explain the prices. He literally told me an oil change for a 2014 535i (6 cylinder) and said its $341 or somewhere in the $300's. I literally laughed at him and got angry as of who will pay for that when I go to Braman BMW in Miami and they charge me $125+tax(I told him by mistake I pay usually $110 big deal it's still cheaper) and he literally said "well that's a special"! No it's not!! I've been servicing them for years and used different BMW dealerships and all oil changes are usually in the low $100's. then he said well they must know you! Not really I go there for oil changes and every now and then if I have to but usually see different people. After that he replied "well sir the best I can do is $240!.......... No No I'm not paying $240 for an oil change, it's not about the money because we all work hard for it and have it, it's the principals of you guys overcharging customers for a Oil change especially on a older car. Overall I'm really disappointed at this dealership and was expecting to be a customer there to service my car especially since I just moved to Melbourne but I did call 2 places which I will drive an extra mile for. I work in Broward County at times and Coconut creek Vista BMW which I called right after were charging me $129+tax full synthetic oil and a $25 prepaid card for my next oil change. only promotion they had was the $25 towards my next oil change the oil change has always been the same price at coconut creek vista bmw. They just earn a new customer for being honest and reasonable pricing. I called Fields BMW dealership in Orlando and was cheaper than you guys as well so just in case I need an oil change I'll go to Orlando or down South Broward or at Miami. dont worry I mention it to my associates about your Stealership in Melbourne and it seems you have a bad reputation so eventually I will get overhead it but will continue to speak about this now that I follow BMW forums :) read more

Do not get your car serviced here if it is not under warranty! I had some engine cooling repairs my X3 required. Was going to do it myself, but after I just finishing replacement of my valve cover, I didn't want to deal with diagnosing the problem and ripping the engine compartment apart again. I decided to let Melbourne BMW take a look at it. After spending $1,559 for the installation of 4 cooling parts I reviewed the service invoice when I got home. I then went to https://www.bmwinmelbourne.com/ to check on the price of the parts if I picked them up from the parts department counter. I found that they charge double for the parts if they install them on your car, plus the labor charge of $185 to $195/hour to install them. Here are the comparisons: Part #17-11-7-573-781, Expansion tank Dealer installed from parts department: $183.86 Purchased directly from parts department counter: $97.79 Part #17-12-3-424-499, Coolant hose Dealer installed from parts department: $110.13 Purchased directly from parts department counter: $56.64 Part #17-12-3-415-433, Coolant hose Dealer installed from parts department: $126.62 Purchased directly from parts department counter: $65.16 Thermostat (part number not listed) Dealer installed from parts department: $149.00 Purchased directly from parts department counter: $112.12 I talked with Mike the Parts Manager and he just talked himself in circles about BMW trying to create a larger on-line parts presence. He seemed mystified that I would be upset about the dealer charging me more for a part that they were also going to charge me to install than I could order on-line and pick up from the same dealer. If you do decide to go to this dealer, I suggest you allow them to diagnose the problem, give you a list of parts that they will require to fix the car and then purchase the parts from the parts department and give them to the service department to make the repairs. You will save 50% off your parts bill. Oh, they also charged me $45.26 in shop supplies. Good luck. read more

It was only after shopping for a car at "Toyota of Hollywood " Florida , that was a nightmare, the usual bamboozled switch and bait, the car isn't here, the prices are not what's advertised, that car $8000 higher than advertised , etc etc that made me realize I should have left a review for Melbourne BMW two years ago when I purchased my car there. . I drove up from Fort Lauderdale to purchase my car , and it was the best Car buying experience of my entire life ! the car was there! , the car was the price advertised! From the moment I was greeted at the door, everyone was extremely caring ,polite ,knowledgeable and professional. i have never been treated like this at any car dealer. I left there feeling so good about my experience that I have recommended them to many people,. If I could have given them more stars I would. Great place, great people, best dealer read more

The best place to go and be ripped off...Especially if you are gonna buy 3 series, don't buy it before you come and see my car!! My number is 5616999701. Not gonna fix it for 6 months just so the people can see it . When you touch the tunnel in the rear passenger area , you already feel the chaft of the car in your hand . And a kid stepping on there will cause the stupid plastic clip break and then you will have to pay $867 to change that stupid piece of s....t that costs $17 on EBay . And if you don't want to pay it , they still charge you $200 for inspection without doing anything on your car. So if you are buying a BMW , learn how to fix it yourself ,Or take it to any other dealer than that place., Vista BMW in Pompano is the best place to go (They always did all points inspection for free ) . People are friendly and helpful . Worth's the drive down and get your car inspected without being ripped off !! read more

Melbourne BMW - Car Dealers Near Me - Melbourne, Florida

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My experience at BMW of Melbourne has been fantastic! The sales process was easy and was not pressure packed- as in some other car dealerships. Financing made easy as well. Service team did a great job assisting me with replacement parts with in a week. Very satisfied as a customer. Thank you Team @BMWofMelbourne read more