am writing to share feedback regarding a recent return experience at the Marshall's New Albany,…read moreOhio location, which was far more difficult and unpleasant than it needed to be due to the behavior of a cashier. I was returning two sweaters purchased online--one size large and one size medium. The large did not fit, and the medium was damaged (a button was missing). Both items were brand new, still had the original brand tags attached, and I had the receipt available electronically on my phone. Initially, I did not have my phone with me inside the store. Although the cashier was able to locate my receipt in the system, she stated she needed to see the receipt on my phone because it contained "pictures." I understood this requirement since the items were purchased online and did not have Marshall's tags. However, I was then incorrectly told that without the original plastic bags the sweaters shipped in, the items could not be returned. This was confusing and frustrating, especially since I had proof of purchase and the items were new with tags. When I asked what I was supposed to do, the cashier responded, "Honestly, I don't know what to tell you," which came across as dismissive and unhelpful. I ultimately went back to my car to retrieve my phone, after being told I would need to get back in line. After returning to the line, I unfortunately ended up with the same cashier, Kayla. I provided my phone showing the receipt, photos, and matching item numbers. At that point, the return was processed--but it was issued as a gift card. When I asked why, since I had the receipt, I was told it was because I paid via PayPal. When I asked where that policy was stated, Kayla said she did not know. To avoid having funds tied up on a gift card, I asked if I could return the items I had just purchased (over $100), then repurchase them using the store credit. She confirmed that I could, but questioned why I would want to do that. After retrieving the items from my car again, I returned to the store. At that point, I overheard Kayla discussing my situation with another employee in a clearly negative manner. When I approached, she stated she was no longer open, despite audibly talking about me moments before. Another cashier assisted me, completed the return and repurchase efficiently, and the transaction was resolved. While the situation was ultimately fixed, it required multiple trips to my car, unnecessary confusion, and enduring rude and unprofessional behavior. The issue itself was not the policy or the process--it was the attitude. Talking negatively about a customer within earshot, being dismissive, and making the customer feel like a problem was completely unnecessary, especially during a relatively slow time in the store. I understand policies must be followed, and I was more than willing to do what was needed to resolve the situation. However, courtesy and professionalism should still be the standard. This experience did not reflect that. I hope this feedback is used to improve customer interactions moving forward.

Holy wow. I've never been to this Marshall's'/HomeGoods mega store, but I will be back. My friend…read moreand I were both starting new jobs, so we stopped in to look for some office clothes, and we scored pretty big (note that we are both more in the business casual realm). We were in here for 3 hours! Clean, well lit, LOTS of merchandise. The seasonal section was huge. I never even made it to beauty or shoes, but they looked like decent sized areas. Anyway, if you're a Maxxinista, this location is the real deal!

30 minute line for 5 people to return one item each. Perhaps one of the most unfriendly employees…read moreI've ever had the displeasure of meeting.

Great Kohl's location on North Hamilton Road. First time stopping here and decided to run in as I…read morehad an Amazon return. Plenty of parking in the large lot and easy in and out of the store. I was warmly greeted as I walked in and directed to the right area of the store. The store was super clean and the return was easy. Of course I couldn't just leave without picking up something. As I was walking out I saw a shirt I liked, on sale of course, but I had a 35% coupon on top of the sale price and $5.00 in Kohl's cash so it worked out perfectly. That extra discount and reward sealed the deal for me today. The three employee interactions I had were great and would definitely stop here again when I am back in the area.

They are not up front on some of their furniture brands. Buyer beware : delivery they suggest runs…read more ~$150 +/-.... Which eats up the discounted furniture price savings. ( task rabbit charges roughly the same) Some "coordinators" at HomeGoods are nice others are not very nice.

I get here once or twice a year, mainly for gifts. This time for Xmas stuff for our dogs, and they…read morehad a ton of treats, toys, and costumes. Reasonable prices. Normally I would be here for unusual food treats, or maybe home decor, and they have good selections of both. I did grab some phone screen covers in the checkout line for a great price. Good service. Long line, but plenty of cashiers moving quickly, and still being friendly.

This target has gotten so much better. The drive up departments moves faster. The return staff at…read morecustomer service seems to have placed a regular there, which moves the line quickly and effectively. The shelves seem stocked better. Like it again.

This place is always so consistent. The employees are nice and always trying to help. The selection…read moreof items are well organized and they have a lot of options. The prices aren't bad and the value is high. The target dog is such a cool mascot for a store. Would recommend.

How can I possibly give a smaller sized shopping center any more than 3 stars? Is it possible?…read more At this point in time, New Albany Square only houses 10 businesses which includes five retail stores, four restaurants, and a hair salon. It's not what you call a true "destination location" like Stoneridge Plaza which is caddy-corner from this strip center, but it's not all bad either. I shouldn't complain too much. I really enjoy all the restaurants and I frequent a couple of the retail stores. But you won't catch me dead in the hair salon, so don't get any funny ideas! The only real problem in getting to the Square is the traffic. If you're at all familiar with the Morse and Hamilton intersection, it ain't always easy to get around. The entryways into the Square are not as freely accessible as most shopping centers and can be clogged by bottlenecks at times. The funniest thing (to me at least) about this shopping center is its name - "New Albany Square". It's a misnomer. It is not located in "New Albany" nor is it shaped in the form of a "Square". (Now we're splitting hairs, aren't we!) It's technically located in "Columbus". The New Albany border is a mile down the road and this "Square" is shaped more like a "Rectangle", actually. Just for kicks, I would like to propose a name change for this shopping center. How about "Columbus Rectangle"? Any takers?

Ahhh, home sweet home. I think that I spend as much time at Stoneridge Plaza than I do at home or…read morework! What a Plaza! They've got it all from fine food to groceries to salons to educational services. The cornerstone of Stoneridge has to be its two large retailers: Kroger & Marshall's/HomeGoods. Another big anchor is the 16 screen Cinemark Movie Theater. Along the main thoroughfares in detached free-standing buildings, you will find almost every type of fast food chain such as Arby's, KFC, Taco Bell & Wendy's. For its age, Stoneridge has weathered the multiple storms of retail competition all around. For instance, as Easton continues to grow, Stoneridge hasn't lost a step. As so many other Plazas (or Strip Malls) have squandered over the recent years throughout Northeast Columbus, Stoneridge still stands as a premier shopping destination without all the vacancies. Like I said before, Stoneridge is like a home away from home for me. As a matter of fact, I'm there so frequently that I decided to get my mail sent there! PakMail is one of my favorite stores at Stoneridge Plaza!

Stoneridge Plaza is a large strip shopping center with a nice variety of dining options - including…read moreCap City Diner. There is also a multiplex cinema, a decent variety of retail stores, a grocery store and a variety of fast food restaurants. Personally, I'm not into the shopping aspects of Stoneridge Plaza but I do enjoy the dining options.

Service was great greatly appreciated…read more Selection and selling points ok however I managed to pick up a few nice finds not disappointed at all

Prices are good. Store was relatively clean and JAM PACKED being it was a Sunday with great weather…read moreand everyone was out. The check out line was forever long just crazy long across the store. Get used to it people, it's the holiday season. Thank God I got the most chill super cool laid back associate when I asked how he was doing he said he was "chillin." Made my day to see someone so super chill among all this chaos take it in stride. I could use him as a life coach. I was burning up it was so hot in the store with all those people and the long wait. He was awesome. Process in process out. Super professional with a calm demeanor. Prices were decent. Selection was good. Thank heavens this isn't the TJMaxx experience.

This store gives me anxiety but is probably my favorite location. Lines are always long but…read moreselection is great. Large parking lot but getting in an out and back to the store off Morse Road can be challenging at times. I may have honked my horn a few times over the last several years. I would recommend it but I almost always play the line game on how to get out of there faster, I recommend just choosing the shortest and committing to the location. Not had to deal with service too much but what interactions I have had have been good, and a great place to people watch.

My family and I were halfway on our long drive from Van Wert to Columbus and we realized we forgot…read moreto bring some light jackets. We were going to be flying to New York and temperatures in the early morning hours were predicted to be a bit chilly. Since we were going to be doing tours from early in the morning and being on boats/ferries, we realized we really needed them. We did not want to drive back, so I punched the coordinates to a Walmart relatively close-by to our hotel and drove to it hoping we would find them. We parked our car and walked in and found some nice hoodies from US Polo Association. We each got one and paid for it in no time. I also purchased a couple of sodas while I was in here. The Walmart is rather large and has a Charlies Sandwich inside, which was tempting to eat. Giving this place five stars because it saved me having to go to other places to find jackets and/or having to drive back.

We came here for the furniture section. It has a lot of choices and we finally landed on a leather…read morecouch and rolling chair, as well as a queen bed frame and night stand. Quality is good, price is competitive for the quality level. We are satisfied.

My go to Macy's is Easton! This is a great Macy's and in the best overall location for shopping!…read moreThe employees are always friendly and courteous, but will add the folks at the men's cologne counter can be a bit aggressive. Sometimes avoid that area. That aside, I love this store and always keep an eye out for sales. They usually have the best selection of the stores in Columbus. I've bought a few nice suits here, but I spend most of my time in the Polo section and everyday clothing. The housewares, luggage, and bath towels sections are also fantastic. I am always looking for the best price. I even use the app to order and do in-store pickup. There is plenty of parking in street lots or the surrounding garages. I recommend the Fenlon Square garage and enter directly on the second floor, which is super convenient! Definitely a Macy's card holder too for those extra perks!

Cute sweets shop located in the Stone Ridge Plaza. I went in the early evening so I didn't get to…read morechoose from a full menu. I came in only for ice cream but the cupcakes looked so good I had to get both. I went with the Cookie Butter Cheesecake ice cream which is always part of the menu. It had great chunks of cheesecake and that homemade taste. Yum! Went with a classic flavor for the cupcake, Strawberry Shortcake. My favorite part was the filling. It wasn't too sweet. They also have daily special flavors. Today was Pumpkin S'mores. I didn't get a chance to try their cookies or cakes. There is also indoor seating if you want to enjoy your treats immediately. Only gripe was I wasn't offered a bag for my treats. Overall great place to fix your sweet tooth cravings.

Pretty good! Very moist, almost a little too moist. The taste was good. Not the absolute best…read morecupcake I've ever had, but they were pretty good. The icing wasn't overly sweet, which was great. They did great at decorating them and the packaging is on point. I would definitely go again.