My shopping experience with Helen in the men's clothing department was one of, if not the best customer service experiences in my life! The time, effort and kindness was sincere and a "Clinic" in human interactions. She has a high level skill set for multi-tasking, an eye for detail and fit and the warmth of a Mother. I will continue to drive an hour for this experience. read more

Very nice Macy's. They even have a Starbucks inside. My friend bought some pajamas ! The staff were very friendly. The place was clean. Would recommend it. read more

We came here for the furniture section. It has a lot of choices and we finally landed on a leather couch and rolling chair, as well as a queen bed frame and night stand. Quality is good, price is competitive for the quality level. We are satisfied. read more

Macy's - Department Stores Near Me - Columbus, Ohio

My go to Macy's is Easton! This is a great Macy's and in the best overall location for shopping! The employees are always friendly and courteous, but will add the folks at the men's cologne counter can be a bit aggressive. Sometimes avoid that area. That aside, I love this store and always keep an eye out for sales. They usually have the best selection of the stores in Columbus. I've bought a few nice suits here, but I spend most of my time in the Polo section and everyday clothing. The housewares, luggage, and bath towels sections are also fantastic. I am always looking for the best price. I even use the app to order and do in-store pickup. There is plenty of parking in street lots or the surrounding garages. I recommend the Fenlon Square garage and enter directly on the second floor, which is super convenient! Definitely a Macy's card holder too for those extra perks! read more

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Naomi at the MAC cosmetics counter, did an excellent job helping me find a new lipstick. I came in with some screenshots of the shade I was looking for, and she found exactly the right color. She sanitized the lipstick before having me try it on, which I appreciated. I find buying makeup stressful, but Naomi made it fun. read more

Macy's - Department Stores Near Me - Columbus, Ohio

So, both mittens and slippers (apart from Uggs) are seasonal items here and they're not available yet as of when I'm posting this. But this particular Macy's has a really nice selection of clearance items. Also, something weird that happened is my $10 in star money wouldn't work at the Polaris location, but it worked fine here. read more

Play smells heavily of perfume however, then when you go in, they're missing all kinds of brands. Place was a little chaotic to say the least. You be the judge. read more

I'm not really a fan of Macy's because it's just too hard to shop there, so much looking around for the correct section, usually unkempt sections. Plus it's hard to find a good quality item for a decent price (unless you shop online!). We did decide to stop in to look at suits, and I was impressed by the men's suit section. It was a little hard to find what we were looking for because you don't know where one designer starts and the other ends. The graphic indication different styles, classic vs. fitted was helpful. We hoped to get a different fit from the back and waited for 30 minutes while someone went to the back to check. We didn't hear anything and the salesperson told us that the individual checking couldn't find anything and the back stockroom was a mess. So no luck on items if you don't already see it on the floor. We did however find a nice suit that fit for a decent price. read more

Macy's - Found the suit, Michael Kors! - Department Stores Near Me - Columbus, Ohio

Well, finally! Went to Macy's and it was 1) staffed well. 2) organized and not a mess! This is a massive improvement. They still had a good selection of items, which for the forst week of December was surprising. I felt like I got good deals on my purchase as I came during a friends and family event so everything was 30% off. The only reason I gave a 3 star was for two things that occurred during the check out process. 1) the lady who rung me up took a phone call after starting my transaction. Someone that was motivated to walk into a brick and mortar store shouldnt have to have their transaction paused for a customer phoning in for a "possible" purchase. That sales clerk should have asked for his number and called him back after completing my transaction. 2) while the lady who began to ring me up and put me on pause was on the phone, the other sales clerk should of taken over my transaction. There was no team work. Instead, the second sales clerk scurried over to the cashmere sweaters station to shop for herself- as a customer she just processed had brought a purple sweater that she was interested in. Not the best customer service today, but hey-- the store was spotless and organized. The music was way too loud. That was a first in a long, long time. read more

Macy's - View upon entrance - Department Stores Near Me - Columbus, Ohio

Love the service and the selection of items to choose from. Top notch products for great value.

I wish to send a thanks to the Gentleman working in the optical department today for assisting me in a courteous manner! Sunday 19th 4:54pm 2025 read more

I was just Macy's with my mother to help me get a suit for a wedding which is in 2 days and I thought it was a month out. Well, I got so lucky that this man Michael Banton was there to help me find my suit and with amazing experience and effiency. He's been a tailor for many years and was so beyond polite. I couldn't have been more grateful for his service. My suit looks fabulous and everything fit so perfectly without having to have it adjusted. Not only that, but the suit was mostly on sale so that was just another added plus to top it all off. I don't know what I would have honestly done in there without that man. Thank you again Michael. Please continue to be as amazing as you are! read more

The old white lady with the grey bob at customer service by Starbucks needs to be put in the back room and never see a customer again. I'm not sure what her attitude problem is or if she's just mad she's on deaths door, but when returning something with an order number she gave me a big lecture about bringing a macys card next time, and then she threw my phone on the counter when she was done with it, she huffed and puffed the entire time despite this interaction only taking 3 minutes. read more

I think reviewers have it right. Three stars. Like so many Macy's the store is empty and uninviting. Pittsburgh, San Francisco, Columbus...yuck. But today we were looking for a leather couch. Eric in furniture is 5 stars. We found something that might work. I can order it from Eric and have it delivered in California. They work on commission and he is such a hard worker. If you are interested in furniture, seek Eric out. And once you have found that "possibility" get online for a fabric sample that is not available in the store. read more

This review is about the Pandora jewelry counter inside of Macy's at Easton. Friday evening, August 22, 2025, I stopped by the counter to have some bracelets cleaned. Alliyah was working the counter alone. She never greeted me. She spent the next twenty minutes looking through books and the Internet trying to find a ring for a customer. I politely asked her if I could get my bracelets cleaned there. She rudely answered, "If they're Pandora bracelets." She went back to searching for this mysterious ring. I stood there another 15 minutes. I even asked for assistance from a saleslady at another counter, but she worked for someone else. Finally, I asked Alliyah, if someone else was coming to help her. She yelled, "I am helping that customer!" I told her that I needed her name and her supervisor's name. I requested a store card. She said they didn't have cards. I pulled out my phone to write on my notes app. Asked for the manager's name again. Aliyah turned to the lady and gentlemen working another counter, pointed at me and said that I had to go. She refused to talk to me anymore. We were all shocked. I went to their counter to get the store manager's name. In the end, another Pandora employee returned from lunch and cleaned my jewelry. Her name is Madison and she was very nice. Alliyah should have told me from the start when Madison was returning since she was doing everything to avoid helping me. Apparently, she's a new employee who thinks she has the right to throw customers out of the store for asking for her supervisor's name. I will never return to that location again! And no, she never found the ring and the customer left. At that time, what appeared to be a male friend of hers came to the counter and they socialized while her co-worker cleaned my bracelets. read more

I'm not a fan of department stores. Hell, trying to find anything specific is like trying to find your toddler child in a Build-A-Bear convention, good luck. Nothing is ever in its right place, and finding the size you want? Shoot, peace out homie. Staff? Well, you can definitely find them manning their make-up and perfume stations; but, finding them in their respective clothing sections? Good luck. Frustration? Yes. I hardly ever walk out of a department store pleased. But, hey, you win some, you lose some in this game we call LIFE. read more

We come to this Macy's exclusively for their makeup and jewelers counters. Adrienne is an avid Clinique user and the ladies at the counter are more friendly than other locations we had visited. They are super quick to drop what they are doing and help you out. They are always willing to let you try product and they always know what to give you based on what your skin needs. The jewelry counter is also a great place to visit if you are looking for something unique. Talk to Barb and let her know that I sent you over there! She has been helping me pick out fancy jewelry for Adrienne for the last two years. Over time she will figure out what your style is an actually suggest something that you might like! She is getting really good at it and she never forgets to invite us to special events. Hurrah! read more

Macy's - Makeup time! - Department Stores Near Me - Columbus, Ohio

I have been very disappointed with Macy's lately, especially with the PETAL AND PUP brand they carry. The clothes of this brand are very irregular in sizing and return is a hassle. I was told by Macy's customer service that this can only be returned by mail, so I mailed the merchandise back to Petal and Pup, the tracking details show they received the merchandise on 09/13/23, I have not been refunded and have not received any communication from them. This Brand is a scam, do not buy PETAL AND PUP. read more

Macy's is my go to place to get really good quality things on sale. For example, I bought a new winter coat that I can wear to work - on sale at the beginning of the year. They had the lowest price for that quality and their slogan was true - lowest prices of the year. Another deal I got was a black leather jacket. I found pretty much what I wanted in the coat section - but wanted to see if there were other options. Pleather/vinyl coats were sprinkled throughout the store (a clerk helped me find them). But hand to God - the leather one was cheaper than the fake leather! It was an awesome deal - marked way down - and nothing was wrong with it - just on sale! I also bought my LBD here. It was on sale because the shoulder was kind of weird - cut out and studded. However, I wear jackets or sweaters over it to dress it to work = and wear it as is when going to social functions. Other things I like about Macy's - aside for the sales, quality and convenient location (BTW - easy parking in and out - and only a couple miles from home ) - they have been good partners with my work. They provide outfits for our ERGs to host an annual fashion show. Because I'm OK with my body and no one else will volunteer - I have modeled the past 2 years. It's really fun and I appreciate the outfits the stylists picks out for me. It's stuff I wouldn't buy or wear myself exactly - but fun all the same. Both years I've worn Tommy Hilfiger clothing. So I will continue to shop here when I want or need something better than the second hand stores or Kohls or Target. I'll do my research and then show up when the item I'm buying is on sale. read more

I have been shopping at Macy's for years. But I like coming to the Easton location because they seem to have more inventory then other locations. Plus the customer service is so much better in Easton then other locations. I always buy Clinique makeup from here and the ladies at the Clinique station are always helpful and very friendly. read more

Don't miss out on great deals at Macy's Backstage located on the 2nd floor. You'll be able to find great buys at a fraction of the regular price. read more

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A macy's add popped up on my phone for a bluetooth portable speaker on sale for $84.99. I was interested, click on ad, it took me to Macy's website but when i tried to check, the price was $99.99. So i tried to contact Macys thru their chat service and the phone. Both were unavailable. This was Monday evening. Called again and still not available and the chat was very limited. Got thru today and was told they could not honor that price of $84.99 because i didn't actually purchase it. I was only trying to buy the speaker at their advertised price. I guess they don't want my business. read more

Macy's - Department Stores Near Me - Columbus, Ohio

I like this Macy's because of the multiple entrances, and the attached garage. I find there is some good quality clothing here, but the prices are usually the problem. It's discouraging to look at displays without sales tags. Some brands sizes don't fit like common sizes. Staff has generally been friendly at the register. Those working on the floor, folding, sorting, hanging, tagging, are like zombies that can't hear your pleas. This is a good size location for space. Unfortunately they pack it. The shoppers have to navigate the maze of displays that appear positioned to prevent you from leaving the department. I feel bad for anyone handicapped, trying to get through. This is the location I will patronize with all these barriers in mind. Please stop the store credit card push at the register. Just give us ALL a discount coupon. read more

They have a huge variety of stuff. They have a lot of great sales on the sale racks for name brand items. You can also check out their deal of the day online and have it shipped to the store. The pickup process is easy. I highly recommend this Macy's location. read more

Helen the suit lady at the Easton Macy's location was wonderful and knew exactly how to put my suit together just by looking at me real quick. She's good she was very busy with multiple tasks and still was very diligent in the way she completed them read more

Excellent Customer Service I purchased a diamond tennis bracelet a couple months ago and after only a couple wears the clasp broke. While they do offer the option to purchase a warranty for all diamond items, I felt that it wouldn't be neccessary seeing that I've never had a problem with the quality of their products before. Initially, when I took my bracelet in to be fixed, I was told that without a warranty I would have to pay for the bracelet to be repaired but the costs for repair wound up being as much as I paid for the bracelet.... ugh At this point I was referred to Teri and she made this experience incredible for me. She got a new bracelet for me and told me not to worry about the broken one. l've been a Macy's customer for quite sometime and this is the reason why! Thank you for the excellent customer service! read more

I am very disappointed with your order pickup from Easton Macy's store. I ordered three items and went to pickup two times when I was told it was ready for pickup. I went there and they wanted me to wait a week so I came back only to find that she canceled the order right in front of me but my card was still charged. I need a full refund, apology and money to compensate me for my four taxi rides for the rides to get the items I never received. read more

Great store that's have all occasions clothing never been upset with anything I bought there

I went to buy suitcases at Macy's in Easton mall and the lady who helped me was very very rude to me and her name is Vicky in the luggage area. I just asked her a question how much the 2 suitcases will cost and she told me do I expect her to figure it out with the discount and if I don't them I should leave them. I was not happy at all I ended buying them worth $338.00 or so because I was already there. Omg! So rude.i I will go to Polaris Macy's instead read more

My all-time favorite department store! Macy's offers an excellent selection of clothing (for men, women, children), shoes, home goods, handbags, makeup, skin-care, and fine jewelry. I do a lot of shopping online these days, but I love going to a department store like Macy's. They have rescued me, on more than one occasion, when I needed an outfit or shoes the day of an event. I love to stop in and order a Flat White at Starbucks then make my way through the great collection of goods Macy's has procured for their customers. I love the skin-care options as well. You can test out products before buying. For a sensitive-skin gal like me, that's often a must. Macy's offers an excellent selection of everyday values, typical name brands, and designer brands. There is something for everyone and almost every price point. Their sales often include phenomenal values! read more

One of my favorite Macy's. The store is HUGE, so many options it almost gets overwhelming! The staff is always helpful in giving directions around the store. Any clothing need can be fulfilled through Macy's. On the more expensive end, but not unbearable. read more

I used to live shopping at Macy's. So much so that I also ran their cash office and opened the Easton store on weekends as my second job. It was classy, there were always associates to help with customer service and the products were trendy. My recent experiences are exactly why these large chains are crumbling. Prior to COVID, everytime I went in there the store looked like a bargain bin with clothes askew everywhere. The associates were few and far between and they often looked like they had just rolled out of bed with their hair a mess and wearing pajamalike clothes. I ordered a new set of plans last week. They were supposed to be here yesterday. They didn't arrive. I tried to call customer service. By the time I got a number I was connected to someone who spoke broken English (at best) and appeared to be sitting in a kitchen with loud banging around a table of other call center associates. It sounded like they were all talking on my line. He couldn't tell me anything about when the item would arrive, from where, or anything else. Very disappointing. read more

I recently decided to stop in at Macy's Polaris to look at clothing/shoes. I will start by saying I was a loyal Lazarus/Macy's customer for years. During the last few years I have not shopped there much. Their inventory is down, especially in the Plus Size women's department. It was a mess in there and I practically had to walk thru a maze. However, the worst thing was the dressing room. It was filthy! Dust everywhere - especially ground in the corners of bench and floor. I also noticed lots of dust on top of cabinets located on the first floor when going up and down the escalator. This is not the store it once was. It reinforced why I have not been shopping there much in the last few years. read more

I would never feel obligated to write such a review if the woman handling our tuxedo rental purchase wasn't so unprofessional and downright rude to us, and that is after they significantly messed up our tux order TWICE. My boyfriend has rented tuxs many times and this by far was the worse experience we have ever had. 1. My boyfriend lives two hours away, went in for the fitting, went back on a Wednesday to pick it up and they order the wrong tux and wrong size and the pants had a hole in it. 2. They rush ordered a new one to come get the next day, well my boyfriend lives and works two hours away and couldn't come on Thursday to get it. I had to pick it up and drive it 2 hours to him. 3. He tries it on Thursday night. There is no pocket square, a stain on the white shirt and still has the hole in the pants. (The button was missing on the pants but we declined a reorder fearing they would mess up the size again). 4. We call as soon as they open Friday just to let them know the situation and that we now have to get it dry cleaned because there is no way to drive two hours again, return it and come back the day of the event to pick it up. The woman we spoke to was so incredibly rude. 5. Took it back today and wanted to resolve the situation and was treated horrible. She condescendingly explained what the rental process was like and that we should expect to come back to get it right at least 3 times. I was honestly at a loss for words. I have never experience such terrible customer service. After spending $200 for the tux we really enjoyed the copious amount of mistakes, horrible customer service and the $20 refund. (She said it was $10 for the pocket square and $10 for the pants). Anyone have any suggestions on a respectable tux rental places because this is NOT one. read more

FAST AND EFFICIENT SERVICE! I visited Macy's at Easton yesterday. The shoe department is very wide and open with plenty of seating. The shoe collections are nicely displayed throughout the department. I love Macy's shoes and bags and always start in the shoe department. This is always one of the busiest departments but it was very well staffed and just seemed to run on efficiency. They had a really cute pair of Lucky shoes that I wanted to try. They were made of the softest, most supple leather and closely resembled suede. It would be the perfect shoe for transitioning into fall. The salesperson was able to check the availability of the shoe immediately using her tablet. It was no longer available in my size because although it was a covered shoe with just the toes and heel exposed, it had actually arrived in July. She offered to check in another color but I prefer black. I appreciated her being able to tell me right away so that I was not left waiting an extended amount of time. I will now search on-line to see if that particular shoe might be available. Great selection of fall boots and shoes and great customer service! read more

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Would not let me return my clothes. Hispanic woman in men's said Last Act items had to be returned within 30 days of purchase. It was purchased 2/22 and today is 3/8. Had another shirt but the tag was detached and she said it was the wrong tag! You can clearly read that it is the right tag, same brand, color and size! Should of asked for a manager. Be prepared to be stuck with everything you buy from this place read more

I'm not a Macy's hater, but I'm definitely hatin' on the Easton Macy's. First, it's at Easton, which is totally fine if a store is worth the hassle. I can assure you--this Macy's is not. The store itself is super congested and crowded, and don't even get me started on the lines at the Starbucks/restroom area. The men's department always seems picked over or just has a poor selection. On my last trip, I did find a few things I wanted to try on, but the dressing rooms were atrocious! While I was in there, I seriously thought to myself: this has to be what prison feels like. A bit overdramatic? Possibly. But still, it was awful and sad. And the customer service is mediocre at best. The staff is nice enough, but everybody seems disinterested. So, yeah, I won't go back to this Macy's. It has nothing to offer me. read more

I started coming here for one very simple reason...to build my credit. I had great credit for a long time, but a few bad years messed all that up. My banker told me Macy's basically hands cards out so I went to apply for one. They approved my app on the spot and I went shopping. I knew they had clothes, but I had never shopped in one before this past year. I was surprised to find that they actually have some stuff that caters to my taste. Not only that, but they've got some great deals. Aside from some Levi's jeans, I don't think I've bought anything here at full price. One down side is that it is so large, it can be a bit overwhelming. When I enter through any side but the south entrance, I nearly get lost in the sea of women's stuff. Upstairs they have housewares, something I didn't even know they carried until I started going to this one. The housewares don't feature deals like the clothes though, at least not in my experience. It's all about the sales! Don't be payin' full price! read more

One of the better Macy's around the area. Due to its size, there is always a good selection of sale racks, and I mean DEEP discount sale racks! I'm usually pretty bored with the generic selection at Macy's because they are trying to satisfy every middle American who walks in the place. This was not the case until they started taking over every interesting department store in the country. Therefore, you have to pick your Macy's wisely to avoid looking like everyone in the adjoining neighborhood or school. However, the men's shoe department is a disaster! No one waits on you anymore. I had to wait for the cashier to get done with the line to get my shoe size from the back. Then, they just text the request to someone who just sits in the stock room to find out if they have your size. Really?? No one to actually wait on me? Heck, give ME his number, and I will text the guy in the backroom to look for my size, rather than wait for you to process a Timberlands return that someone bought online and is returning to the store! Ok, my rant on the shoe dept is over. Check out the store - but go to DSW for men's shoes. read more

I just had the best experience at Macy's! I am no fashionista, if it ain't on Pinterest or on a mannequin I need help! I was looking for a knockout outfit for my, hmm, 30th high school reunion and I was overwhelmed. Around a rack of clothing came a beautiful older sales woman, dressed to the 9's. I was thinking to myself, "I want to look like her!" I made a B line for her and what I was dreading became not only a great customer service experience but a really fun afternoon. I was introduced to Macy's fashion stylist, Kris Hays..I had no idea they had a fashion stylist! And free..who knew?! This is the best part..she too is in my age demographic and is now my new fashion guru. Kris, too was dressed to impress. She was edgy and current just how I like to dress. Being that this was a really special occasion, I expected to pay a lot of money for shoes and an outfit so I didn't worry about price. Kris and her associate (forgive me I have forgotten her name) put an outfit together for me, dress, belt and shoes for under $200! I expected to pay at least $200 for the shoes alone! Thank you again for an amazing customer service experience! I think the only thing missing was champagne in the dressing room but then again maybe that's a good thing because I think the three of us would get in to trouble for sure! Dress Original price $248 got it for $69 Shoes original price $110 got it for $82.50 Belt original price $88 got it for $30 read more