I was really looking forward to this place after hearing some good reviews, but it definitely isn't…read morethe best. It does have a unique and good food menu. The food is great, somewhat like homemade, but being a popular food chain in Cali, this is not what you would expect in terms of service and customer experience.
THE FOOD:
$5 Menu Items - More misses than hits; priced right
I was very impressed by the variety in their $5 menu throughout the week and was excited about their lunch specials every day. I can confidently say I have tried most of their $5 menu. Their Beach Sundal with Masal Vadai was the best of the lot, followed by Manga Thenga Sundal - perfect and delicious. Pav Bhaji and Vada Pav were a disappointment. The Poori masala was great. Samosa Chaat was just like Beach Sundal and was on the spicier side.
Lunch Special Pickup - Very expensive; amazing taste; too little for two
We ordered the Saturday lunch once, and the quantity was barely enough for two people. It was also very pricey for just 4-5 items and didn't include rice for $26.50. Although it tasted extremely good, it is still very expensive considering we can get thalis at a much lower price, with 3-4 times the items and quantity, from nearby restaurants. Agreed, it's packed in environmentally friendly packaging, but still not convinced by the price. The kadhamba sambar, parupusili, rasam, and thenga thogayal were just amazing! It almost felt like having a proper TamBrahm-style wedding lunch.
Regular Menu Items - A decent choice
We tried regular menu items like Mini Tiffin (with Kesari), Benne dosa (requested plain without masala/podi for the kid, but it came with a lot of spicy masala), and Bisibelebath. It was good, I would say decently priced. We also got the cooked Vathal Kuzhambu and Milagu Kuzhambu. The Vathal Kuzhambu was extremely spicy. We couldn't even tolerate that level of spiciness for a second. It tasted like blatant chili powder with just a tinge of tamarind somewhere. Milagu Kuzhambu is meant to be spicy, and that was better. A good option if you have a cold/flu. The Tiffin Sambar was very generic and bland.
SERVICE & AMBIENCE:
The service can be much more improved and better coordinated among the staff. They are very active on WhatsApp and Facebook but offer differing answers over the phone versus in person.
For instance, they posted about Masala Vada Beach Sundal, and when we enquired if dine-in was available, they said yes. But once we went there, the item was sold out, and they said there was no dine-in. They didn't even care to apologize after realizing they had responded incorrectly.
Another instance was when we ordered online and called them & clearly mentioned we didn't need any masala or podi on the Benne dosa because it was for the kid - they still added it and defended it, saying we had asked for "low masala." I mean, what is "low masala"? Even after clearly communicating in Tamil saying "Masala or Podi vendam," they insisted, "Please try offering it to the kid." How can a 2-year-old handle that spice? And yes, the masala was a lot, it was definitely not "low." Also the owner or manager, whoever it is, could be a bit more humble and step back if they are not comfortable handling customers at the cash register/front desk. These are things they can definitely improve when it comes to service. There are tons of other restaurants here that do this better, and if they continue with this unapologetic attitude, it won't be ideal for customers.
BOTTOMLINE:
A very good restaurant when it comes to serving authentic Madras-style food true to its name, but it definitely needs to revisit its pricing and service, especially the hot lunch. Accountability for their responses and service needs to improve significantly. If they can compare the price of a simple Pav Bhaji from Honest with their $5 one (with an uncooked bun & no sides), they should also compare their lunch thali pricing with others who offer dine-in options and more items for a lesser price.
MY PICKS FOR YOU:
Masal Vada Beach Sundal, Manga Thenga Sundal, Kadhamba Sambar.