Bus ticket listed as $30, extra fees are unavoidable online and tickets are more expensive if you pay in person (This is not stated online) 2 stars for fees and the lack of transparency. I'm going to eat Taco Bell every night before I ride your buses so I can leave a huge nasty sh*t behind to justify the fees you stealthy c*nts. read more

I take Megabus FREQUENTLY between Chicago and Cleveland, and moderately often between Chicago and Minneapolis. Overall, it can be a very cheap way to travel and isn't usually too painful of a ride! However, I have found that the Minneapolis--Chicago trip is worse than the others. Is it unluckiness? Something about the Minneapolis drivers? I'm not sure, but I felt strongly enough about it to write a review. --The Minneapolis to Chicago bus has left EARLY all 3 times I have taken it. --The Minneapolis to Chicago (& Chicago to Minneapolis) drivers have been the rudest of all the Megabus drivers I have encountered. I'm not sure why... --I have been personally offended by these drivers on several occasions. --The wifi usually doesn't work on these buses, and the outlets are hit or miss. --My last two trips out of Minneapolis have both been VERY cold. The driver tends to listen to the person who yells the loudest about the temperature upstairs, even if it is a very large man wearing a heavy coat in the middle of summer...hmmmm. Most other people on the upper level were complaining of the chilled air but weren't aggressive enough to make the change happen. However, you really can't be a 20 dollar ticket (or less, if you buy far in advance). I'm more likely to fly rather than bus it after my recent experience, but it's hard to resist spending that little money! read more

Megabus - From my experience, the outlets usually work & the wifi usually doesn't. - Transportation Near Me

I took the Megabus from Chicago to Minneapolis prior a couple days prior and we got tickets for our round trip back which thankfully wasn't much of an issue. Before we even boarded, the guy asked for our ID because he thought we were too young or trying to run away which really irked me because nobody else got that kind of treatment. The driver was really quiet and didn't introduce himself, etc. The guy just drove To the St. Paul stop which I give the driver credit for his manueving skills. Then off to the drop off points at Madison, Milwaukee and back to Chicago. The drive itself wasn't too bad. I was unfortunately sick coming on to the bus and the bus shook a bit, especially with all the bumps we took. Please be warned about characters on the bus. We didn't have anyone shady, it was more loud and obnoxious and they're so loud you can't tune them out so you're in a vehicle trapped for hours and you'll only get off once for a break at an overpriced gas station etc I definitely reccomend megabus none the less because I'm not waiting forever at an airport or dealing with TSA, flight cancelations, all the above. I can bring food, call my friends on the phone and have a lot more freedom. I don't even need to get those useless new IDs either. Prices are not to complain about and that's the strong point about Megabus. read more

This is an economical way to get from the Twin Cities to Madison, Milwaukee or Chicago. I only paid $10 for my ticket to Madison, which is far cheaper than the train or plane. The bus was right on time, not very crowded and super clean. The driver was safe and courteous and they have decent wifi onboard. There was a rest stop after 3 hours to stretch and get a snack. I was happy with my trip. read more

Pros: Power outlets, (really slow WiFi at times), great sceneries of everyday people and the beautiful farms of the Midwest, REALLY great prices and without the hassle of airport security and greedy airlines. Did I mention you can meet some great characters on here too? Well you can, if you don't mind starting and carrying a conversation with a total stranger. You will find a few knuckleheads but than again we are living in a planet full of knuckleheads anyways. Cons: If you can conceal your discomfort for a period of time with someone who adjusted their seat backwards and than decided to put their head between the glass window and the side of the seat, which is only, I don't know, right in your face, other than this you should have a fine and dandy trip. No cup-holders, this really got on my nerves a few times, can you imagine holding a 24oz cup full of coffee in one hand and trying to read an actual book, yeah it sucks. Bring along a small pillow and a blanket because it can be REALLY chilly inside (especially the upper deck), a good book to get lost into doesn't hurt unless you're with a friend and on a long trip the two of ya will wish you had brought your iPads along. read more

As far as overall travel goes, this is probably somewhere around a 2-star; however, when you think about it in terms of buses, I guess it really isn't all that bad. I mean, you get what you pay for, right? And this is pretty darn cheap. You can snag one-way tickets from Minneapolis to Chicago for, like, $15 sometimes. The good part about taking the bus from Minneapolis to Chicago is that they are almost always on time (I can't say the same coming from Chicago). I have been showing up early to try and get some sweet seats, but there's not much point to it. They let senior citizens and people with small children on first, which isn't inherently a bad thing; however, people who don't fit into either category love to bum rush the lines. And these are people that you know will probably try and get in a fight with you if you dare to speak up. I mean, you've got a ticket, so you've got a seat. No reason to get stabbed over it. I just wish the people working there would regulate the lines. Megabus clientele has declined, to say the least. It started out with mostly college students and was a pleasant ride. Now it kinda caters to the lowest common denominator. I think the people who were using Greyhound got smart to it, so they are taking over. Co-eds keeping to themselves have been replaced by pregnant, chain-smoking teenagers and people with a bazillion kids that won't STFU. So be prepared for possibly having to put up with people playing rap music loud enough on their headphones for you to hear it 3 rows away, farting, burping, sniffling, sneezing, coughing, snoring, snorting and the entire spectrum of bodily functions. Supposedly the cabins are climate controlled, which means you can expect temperatures ranging from 50s to 80s inside the bus. I always dress in layers and bring along a blanket and pillow to make things more comfortable. They have wi-fi, though it can be spotty. It's worked more often than not, but think of it as a bonus and not a real service. All in all, I recommend Megabus if you don't want to make the drive yourself and find airline tickets are too pricey. It's a good option for a last minute trip and they have a decent schedule selection. read more

PROS: Outlets for every seat to charge phones or plug something in. Great views with the upper deck seats, large windows and sunroofs (for viewing, not to open up). WiFi, when it's working. CHEAP, and less hassle than Greyhound. More room to operate in bus than Greyhound. Easy to purchase tickets online, fewer fees and bureaucracy than other transportation options. CONS: You may get stuck sitting with or near someone who doesn't observe the rules of keeping conversation or cell phone calls discreet or short. There's not a lot of stretching-out room, so if the person in front of you leans back, you hope you don't get injured as a result. Unless you show up 15-20 minutes before departure, you'll probably be getting the short end of seat selection. Some of the bus drivers are a bit surly and not so friendly, but who can blame them. Overall, Megabus is a terrific value and I wish it had been around years ago when I used bus service more. It's super cheap, which is beyond awesome, and doesn't require all kinds of formalities to get a ticket. If you pack lightly and show up a bit early, you'll likely get a nice seat and won't have to put up with any issues. The only stop from Minneap to Milwaukee was Mauston, Wisconsin, for a food / break stop, and that certainly beats stopping at Menomonie, Eau Claire, Tomah, and Madison on the way to Brew City. read more

Overall, a cheap way to get to/from Minneapolis and either Madison, Milwaukee, or Chicago. (Or, if you're willing to transfer, to basically any metropolis east of Minneapolis.) Although I'm closer to Omaha than Minneapolis, I use the Minneapolis route when I'm home (or making longer trips and needing parking or doing stuff in Minneapolis.) Pros: Cost. The first ticket on every bus (and sometimes more than the first ticket) sells at $1 one-way. It's possible to get a round-trip ticket to Chicago for $2.50 (there's a 50 cent charge on every order.) Power outlets, free to use and, in my experience, always work. Stop location. They pick up just two blocks north of the Metrodome station on light rail, so it's easy to get to via public transportation. In Chicago, the stop is one block south of Union Station, so it's easy to access public transit there. Speed (compared to other bus/train services). From Minneapolis to Chicago it's only eight hours, and that includes a thirty minute rest stop at a Loves/Wendy's about an hour north of Madison. About as fast as you can get without flying. Neutral: Wi-fi. Yes, the wifi is free. And it's nice when it works. But it seems to have issues on every trip. Some buses use AT&T as the backbone for the wireless, so the western part of Wisconsin can see the wifi drop. The newest buses seem to use Sprint, which is consistent but still has speed issues. Clientele. All tickets must be bought in advance either online or by phone with a credit/debit card, thus weeding out the worst of the worst in terms of clientele. However, realize that it is a bargain-priced service, thus attracting mainly those who can't afford (or won't pay for) airplane (or possibly train) tickets: college students and those of lower socioeconomic classes. I've never had an issue, though. Cons: Parking. There seems to be nowhere close to park overnight, even if you wanted to pay. Either park at a lot that caters to park-and-fly customers (there's a couple downtown) or take transit/have someone else drive you to the stop. (I've parked at Fridley Station on the Northstar before without issue overnight; there's a few spots designated as such.) Seating. There doesn't seem to be much leg room for those of above-average height and weight (myself). Also, the bus is usually pretty full, so you won't often get the seat next to you empty. (You could buy two tickets and remedy that problem.) The seats are standard coach bus fare, nothing special. Overall, though, a great, inexpensive service to get from place to place. I have a trip to DC scheduled over spring break, and it only cost $12.50 round trip. Can't complain! read more

What a horrible experience. Late yet the driver took a 2 cig smoke break. Wireless was worthless. Legroom was much worse than the worst airline. My knees are bruised! Driver read during trip. And also ate. read more

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I have definitely heard horror stories and maybe if I take the bus to Chicago, I will have something different to say... But taking the megabus to Madison on my own was a super easy peasy trip. The bus was relatively clean, not very crowded on the early trip down (and not bad on the evening trip back up.) I will say that it's very cold on the bus, so bring a sweater to cover yourself with or wear. There isn't much leg room, but I'd keep my purse/carry-on close just because it'd suck to crawl over your neighbor to get to your bag. The bathroom is tolerable for a wee, but anything else might be a bit stark (get a firm plant on the toilet; it's not a smooth trip.) The bus driver was very nice and did stop on the way down at the behest of a fellow traveler; we didn't stop at all going back to Minneap, so I am not sure how this works, but don't be afraid to speak up. I would definitely try out the bus to Chicago. It seems like a very economical and tolerable way to travel. read more

The Megabus is a godsend for anyone seeking a Chicago trip on a dime. It's completely affordable and if you do the overnight trip it seems like you're there in no time! Yes, you never know who you're going to sit next to (unless you bring a friend) but if you've got some headphones, a warm blanket and some reading material, you'll survive. My only complaint is that the bus stops a lot throughout the night. I know it's probably necessary, but I was ready to keep going! read more

This is a DISCOUNT way to travel. It may arrive late and run behind schedule. The buses are often about half full, meaning you can get two seats. This helps a lot with the limited leg room, which I would compare to Spirit Airlines in size. If the bus is full, it's going to be a tight fit. If you don't like that, drive or fly. Just remember that those will cost you a lot more than $1, $5, or $10 a trip. This is the most economical way to travel besides hitchhiking, so to the complainers: either pay the price premium of nicer options, or realize that this is your best option. On the plus side, the staff is usually rather friendly and patient when needed. read more

Rode the Minneapolis to Chicago route, complete with a man talking loudly on the phone about his sexual escapades and lots of cursing, a woman across the aisle smoking, and 2 men in the front of the bus who had to be separated before a fist fight broke out. And the driver was alerted to all of this and did nothing. Complained to Megabus, they offered redemption codes for a future ride. Like I'll ever ride that craphole bus again? Nice try, Megabus. read more

Someone call the Humane Society because I am experiencing extremely inhumane treatment here! It is 60 outside but a sauna in here. I do not remember the last time I sweated this much. Apparantly something is broken because I already asked the driver to get some air moving but nothing happened. I am sitting in the front top of the bus. The whole top is hot. No air is moving from the vents. Everyone around me is sweating and fanning themselves. In short, the climate control for the bus needs to be fixed. I left on time and the driver was friendly. This is my first time taking MegaBus. Will I take it again? Highly unlikely. Next time I will look for other options and only take this if it is the only viable one. P.S. MegaBus. Please put a neaby address in for the stops. It is 2013. We know how to search for addresses. It took me about 15 minutes to figure out where it was. Ex. For the Minneapolis stop go to 222-298 9th Ave S Minneapolis Minnesota 55415. From there you will see the bus stop. read more

With Minneapolis being one of Megabus' original launch cities way before Megabus was cool, I have to give the Minneapolis Megabus staff props. As one of its loyal followers from the beginning, I still remember when Megabus had two Minneapolis bus stops and when waiting an hour for the bus to arrive was considered the norm. But then something happened. I stopped taking Megabus as much. Why? Because Megabus got smart, and started realizing that more and more people were riding. So, they quickly shifted their revenue raising strategy, as a result, after the first $1 ticket, the ticket prices quickly shot up as high as $25. You might be thinking, "Are you kidding me...$25 is still cheap!", to which I'll respond, "Yes, it is, but not compared to the good ol' days when you could buy a ticket the week before and only have to pay $15. Now it's likely you'll pay $50. Moreover, take a look at Greyhound Express and then tell me who consistently has cheaper prices." Regardless of my newfound love of Greyhound, I would be unwise to forget my first love: Thank you, Megabus, for starting the $1 bus ticket revolution. I will forever be in your debt. read more

I had a reservation to be picked up at 12:15 last night... 3 hours later, I gave up on the bus ever showing. I got a refund, but what really drove me nuts was the lack of communication. All that was offered was 90-120 minutes delay via email which arrived 15 minutes before departure. For further information, one was to call the customer service line. Unfortunately, that option wasn't even viable because there are no representatives between midnight to 4:30 am central time. How does a company provide services during that time, but have no one there to contact should something go wrong with their service. The email also stated that updates would be available online or through the app. We logged on, updates were not available and we should call the customer service number. Alas, another dead end. This is the first and last time I will attempt to ride the megabus as I don't see this changing anytime soon. read more

Policy states you have to be 18 with a valid ID to travel, yet a 16 year old was able to get on a bus and travel to Chicago without an ID and then back to Minneapolis, again, no ID!!!! They would not cooperate with authorities to check to see if the minor got on the bus and told them they weren't staffed to be able to do that and they'd have to wait until Monday (this happened on a Friday with a missing teen) UNBELIEVABLE!!!! read more

Booked a bus ticket from Madison to Minneapolis, and they changed the location of the pickup. Me and several others at the srop were not notified about this sudden change, and no where on the ticket it told us about the change. They were no help, made us pay for a whole new ticket with no discounts, no refunds. Do not recommend read more

AVOID if you can! They say you can change your ticket 3hours before and mine 3 days a head. The new ticket was cheaper and I assumed I was getting the difference as a credit. However, I "forfeited" the difference without knowing according to the customer service representative. They were rude and inconsiderate and didn't take the time to listen. read more

As a two time traveler on the Megabus I would have to say that my most recent trip was much improved from several years ago. My boyfriend and I took the megabus to Chicago a few weeks ago and our round trip cost for two of us was $95. It was great to have a cheap mode of transportation and neither one of us having to drive. It also really helps you save money on parking a car at your hotel in chicago as well. The buses were on time and cleaned out well before we boarded. We sat in the upper level right in the front, which are definitely the best seats. When we arrived in chicago we were first to get the great view of the fabulous city. All you really need to make sure you do if you are traveling by megabus is to have your reservation number handy and only bring one large suite per person and one carry on each! It also doesn't hurt that by taking large group transportation vs. individual cars, it is more environmentally friendly :) Happy Travels! read more

7/30/09 I took the Megabus from Minneapolis to Chicago and back and while both experiences were a bit different, the group I traveled with agreed that it was a reasonably priced way to travel. Our buses were on time at our pick up and drop off locations. Here are some tips we'd like to pass along: 1. Bring a blanket or sweatshirt as air conditioning was blasting and kind of chilly. We all wore pants with t-shirts and long sleeved shirts - not the usual summer wear - on our return ride. 2. Show up at least a half hour early to get a place in line - first come, first served. We enjoyed the upper deck, especially by the stairs as there is more leg room. On the lower deck, there were 2 places that had tables with 4 chairs - nice for playing cards, drawing, etc. 3. Neither of our buses had an overhead storage as advertised, so our back packs were at our feet. 4. Also, all buses are to have wifi, but only our bus from Chicago to Mpls. had it. (it was also a cleaner, perhaps newer bus). 5. On our route, we only had one (1) stop for 25-30 minutes. We did stop in Milwaukee on the way to Chicago and Madison on the way back, but we could not get off. Also, return to the bus when the driver tells you to - he/she will not come back for you! Our overall experience was very good. We felt safe and will definitely ride the megabus again. read more

Trip: June 10th, 2012. I wrote this bit online and forgot to post it here: The Adventures of Megabus! It was a drizzly Sunday night, when Megabus was parked near the Metrodome. Even in this tranquil weather, trouble found its way to Megabus. A trespasser attempted to enter the bus without permission, but with the help of Megabus' friends, the Minneapolis police, they were able to eject him. Although this brought about good news for the common passengers, our departure time became long overdue. The bus began to move and our journey has resumed. But all of the sudden, Megabus became confused! By his second wrong turn and his attempted murder of an innocent street pole, his mind began to cloud. He entered the wrong freeway and thought it would be a good idea to stop in the middle of the ramp and back up against oncoming traffic. The people of the bus were outraged and Megabus can no longer think clearly. After just one more wrong turn, Megabus and his people were finally on their way to the destination of their dreams just 2 hours late than originally planned. read more

I took Megabus from Madison, WI to Minneapolis (first week of August 2012). Got on at the Park and Ride in Madison. Bus was mostly full and I took a seat next to a nice gentleman on the second level. Spent the next 45 minutes picking up some folks at UW Madison and we were on our way. Things were great (well, not great but I only paid $30 so I can't really complain the bus was packed and the guy across the aisle talked - loudly - on his cell for the first 90 minutes). Then the bus broke down on the side of the road. In the middle of nowhere. Five hours (and lots of swearing) later the bus driver finally located a mechanic who was able to replace the broken fan belt. I was pretty disappointed that Megabus leaves it up to the driver to find a mechanic when the bus breaks down. No wonder they're so grumpy (bus driver got into a screaming match with one of the passengers as we were waiting....and waiting....and waiting several hours for the new fan belt to arrive, the argument was entertaining at least). I never could get the wi-fi to work on my iPad and we had to listen to the bus driver's mix tape for the last hour or two of the trip. Have never been so happy to get off a bus in my life (granted I've not been on too many busses, but still). read more

If you decide to megabus it, arrive early and make sure you get a good seat. I was surprised that both my outgoing and returning trip were completely full. It is nice to see that that many people take public transportation- and the patrons run the gambit! But, I would have liked a little more wiggle room for the 20 dollars I paid for my 7 hour bus ride ticket. Right? Can't complain about a good thing though. Can't complain about a good thing. read more

THE WORST COMPANY on earth!!!!!! I showed up at the Minneapolis stop for a bus to Chicago TWO times in the past TWO weeks, and the bus NEVER CAME. Over an HOUR after we were supposed to depart, I received an email saying the bus would be an HOUR and a half late, which ended up being two hours. This happened on two consecutive occasions in two weeks. Oh, and they don't issue refunds. Save your mind and wallet and rent a car!!!! read more

We currently just began hour 10 of what was supposed to be an 8-hour trip from Minneapolis to Chicago. I'm no professional driver, but I'm relatively certain that those u-turns weren't supposed to be part of the drive. I'm losing my mind on this bus. I gave 2 stars though because if you want cheap, it's cheap. And it will get you there. Eventually. As for me, though, I'll be on the Amtrak next time. read more

A very convenient and affordable way to travel from Minneapolis to Milwaukee or Madison. The bus was very clean and comfortable.

I would write a review, but I glanced at Nazgul W.'s review and wholeheartedly agree with everything written. So read that one! :)

This service is terrible, I will never travel with megabus again! My friend and I were travelling from Boston to New York and when trying to board the coach the driver was extremely rude to us, attempting to make us look stupid in front of other customers because we were looking for our reservation saying 'it's not hard you show it to me like this!' and then suggesting we would get caught on CCTV for trying to sneak on the coach when we CLEARLY weren't - we are two young English girls who were stopped in front of him with our bags! He raised his voice at me a lot and was absolutely horrible, it was quite upsetting. He then decided to stop for half an hour when 15 minutes were scheduled making us arrive late. Getting our returning bus from New York was extremely stressful and difficult. There is no station just a group of people on the sidewalk. We were there on time yet there was no bus, and we were in a very long queue of people all waiting for different busses. We luckily heard a man shouting for our bus and had to push through the queue to get to the front - I fear people further back wouldn't have heard him and would have missed it. The bus we got wasn't even megabus, and we arrived much later than scheduled. It was a terrible experience which negatively impacted our day. I definitely do not recommend this horrible service. read more

Megabus has to be the worst service I've ever experienced. They're either 45 minutes to an hour late over half the time. Recently I took the megabus to Madison and all the roads were blocked off due to an event. They decided not to move the stop to a better location or maybe use reasoning for once and wait five minutes for people to get there. I got there right when the bus was supposed to leave and it was gone. I requested a refund and the have a "strict" policy on leaving on time. When I mentioned that they are frequently late, I was told they had to deal with traffic. Tell me why it's okay for megubus to always be late and not refund me and ask me to be considerate of their lateness. When they can't for me. I frequently travel to Madison and they definitely have lost my business, so the can say goodbye to about $500/year. You'd think they would grant a little bit more lee way for a refund to a customer who has been with them for four years. read more

Pros: cheap (if you buy your ticket a month in advance), outlets. If there aren't many people riding, you get two seats. I may not ride Megabus again because of the following reasons: (I have been pushed over the edge, here is my rant) Cons: The drivers are often disrespectful, yelling at the group of passengers like they are incompetent animals. Sometimes the drivers don't turn the heat on, and when asked to do so, they claim it is on and roll their eyes at you. Passengers are often just as disrepsectful as the drivers- listening to their music so loud the entire bus (level) can hear it. When asked to turn their music down, they ignore... even after asked a second time. Passengers also think everyone wants to hear their multiple conversations, including family issues being resolved. Other annoying sounds: people hacking up their lungs, cell phone rings and text beeps, people watching tv shows/movies without headphones.... Don't sit by the toilet because it will smell bad. One time a driver was watching a movie on his cell phone while driving. A passenger asked him to stop and he ignored her. Eventually she ordered him to pull over so she could get off the bus in the middle of nowhere and call a friend to pick her up. The bus has been late more often than on time. Last weekend I waited 45 minutes in Madison, Wisconsin in the cold. And we were over an hour late arriving into Minneapolis. The Wi-Fi generally doesn't work, and when it has worked for me, it was so slow I could only load a few pages in the 15 minutes I worked at it. I was not informed about a bus stop change. The bus stop changed from the UW Madison Union to the Red Gym. I missed the bus. When I called Megabus for a refund of my round trip ticket, they refused. If you ride Megabus, count on many problems coming up... bring your patience, ear plugs, ipod, and warm clothes! read more

I took the trip from Nashville-Louisville-Chicago-Minneapolis with Megabus. The buses usually left and arrived within 30 mins of stated times, which I consider usual and acceptable for a long-distance bus. The prices were low, the rides were smooth, the buses were clean, power outlets worked, but WIFI rarely worked. The driver was a little mad at me when I stepped down from the second floor using the front stairway. I apologized cos' I thought i was my fault. He didn't say anything else further. Most of the drivers were friendly, did their jobs well, though there's still room for improvement. I would take megabus again for its low prices and decent quality. read more

DO NOT USE MEGABUS OUT OF MINNEAPOLIS. I arrived at the location that the Megabus directions and Apple Maps told me to go to 20 minutes before my bus was supposed to leave and there was no bus stop, just a parking garage. 15 minutes later I am in the basement of the parking ramp where it says 'transit bus terminal' and there are no people there and no buses. I called Megabus customer service and they told me that their system says the bus stop is in the basement. I told them that was where I was and they said to wait there for the bus. I wait and there was still nothing, finally I found a security guard who worked there and I asked him and he told me to go several blocks down the road. I run there through a super sketchy part of town with all my luggage and there is still nothing. I call Megabus back and they told me the bus had left. After being picked up and going back to my dorm I called customer service back to ask about a refund. I explained the situation and told them that I understood the no refund if you miss your bus policy, but this was a special circumstance because the reason I missed was because of lack of signage and improper directions and the guy just told me that they couldn't give me a refund but they told me they could help me rebook over and over again. Finally I asked to talk to his supervisor who just told me that exact same thing over and over again. Even when I told him that I didn't need to rebook because I wouldn't be using their busses again. They literally do not care about their jobs or their customers or anything. Now I am late for a time sensitive event, I lost the $15 I payed for the original ticket and I am needing to spend $45 on a new ticket because there are hardly any seats left on any buses. Their customer service line was completely unhelpful, all they do is tell you what 'their policy' says and what 'their system says'. They have absolutely no care for their customers and no care to change or get better. Even when I told them that I would not be using their service again they didn't give a rip. read more

If you can possibly avoid it, do. I reserved a seat, for which I paid extra, but when I arrived was told my seat would be occupied by a second driver. The bus was packed, people wedged into tiny spaces. The toilet had no liquid to disinfect ones hands after using it. I wondered when last the seats had been wiped down, or was the bus one vast incubator for bacteria? My seat was hard and straight up at a 90 degree angle. It took me a day to recover. read more

The bus did not show up for 11:30 am departure to Chicago. Calls to customer service were a disaster -- long waits, no information provided ("we have no reports of a problem", repeated disconnects after long hold times, etc. No refunds are given, even when "traffic disruptions" are not to blame (they have a standard disclaimer for weather and traffic) - in this case Mpls was the originating stop, in perfect weather. Also infuriating was the wrong # on the ticket receipt printed from their website -- turns out they list the # from East region, and if you happen to be stuck in Mpls you wait a long time on hold to find out you are calling wrong #, then get to start over. I've spent over an hour on hold for customer service without ever getting through - so if you are going to use Megabus, here are the terms: 1. Avoid this bus if you are time-sensitive (after 90 minute wait we ended up driving to Chi) 2. Forget calling customer service -- a complete waste, and response times were worse for Chi/Mpls than for East coast. Chi/Mpls disconnected me twice after 20 minutes on hold each time. I never did get through. 3. Dispatch is better, they will answer and can find out what is going on with your bus, eventually (ours had a repair issue) 4. Your money is gone once you buy the ticket, refunds are non-existent because they generally do not refund any $ and even if you have a good argument, dispatch can't do anything - you need to get through to a customer service rep (see above). read more

Oh, if only Yelp had zero stars and helped irate consumers file law-suits! bus had my luggage for 3 nights in their lost and found at their Chicago center. Granted it was because of my own mistake, I took a similar suitcase in the dark at night when they dropped us off on a badly-lit corner in Madison, WI. My complaint is with their customer service and how they handled the issue. My suitcase was kept by the driver on that late bus from Minneapolis to Madison. The girl who's suitcase I mistakenly had told the driver about the issue and asked to have my luggage so that we could exchange it in the morning but the driver insisted and kept to policy - good for him. Except their policy sucks. Their policy is apparently to drive around with your luggage, in no rush to get it to the lost and found. I called customer service Friday morming as soon as I discovered my error. They did not have my suitcase then. I returned the accidentally stolen luggage to it's rightful owner and called the center back twice during business hours on Friday, they still reported not having received it. Now comes the good part. Don't lose anything with them on a Thursday, you won't get it on Friday because no one cares enough to remember to return it before the weekend. You won't get it over the weekend either because...yep...they're CLOSED. Buses run, yes, but the lost and found is locked up and shut down until Monday. Their customer service must only consist of two women, one during the week and one on the weekend. They are both disrespectful and completely unhelpful when you manage to get them on the line. During the week I only ever spoke with a Patricia. She took my contact information and never once contacted me. Even on Monday when she promised she would call me to let me know exactly when the bus would arrive, I had to call her 15 minutes before the estimated arrival time only to have her not remember what city I was in. When I called her half an hour later at the buses scheduled arrivsl time she told me it had run into traffic and that it would be another hour and "Oh? You need to pick up your kid from school? Too bad, if you leave, your suitcase will come back here to Chicago. Can't you find someone else to get him?". She couldn't even conjour up the hollow, standard "Sorry for the invconvenience". It was like she couldn't give a milligram of dung for the fact that I had gone my whole trip without any clothes and was now waiting over an hour for a bus she had told me would arrive at noon and was now frantically calling to find someone to pick up my kindergartener from school because the scheduled bus had run into traffiic. Also, and this is the absolute final straw, remember how I said things are locked up over the weekend? Perhaps just to us pathetic passengers and not to the thieving fingers of staff members. When I finally got my luggage back from an impolite and apparently thoroughly inconvenienced driver who showed up with his bus over an hour late (first and last time I am ever waiting that long for a bus I am not even getting on), I brought it home only to discover that the gifts I had packed for my 5 year old son were MISSING from the main compartment of my suitcase. Missing. Stolen. I called their customer service line again and repeatedly was dropped after holding the line for upwards of 20 min. When I finally got through and kindly explained that things had been taken from my luggage and that this, (surprise, surprise), was NOT OK, the lady on the other end, likely Patricia, hung up on me. Hung up. And I am finoshed with them. They will not get another cent of my money even though I need to travel between the two cities regularly to see my son and even though I am broke, i will fork over more than I can afford to take Coach USA, or maybe just rack up debt on my credit card to fly back and forth. MEGABUS is dead to me. Never again. They steal candy from 5 year olds and hang up on Mom when she asks "Why?". read more

So I paid a total of 418 for 5 tickets Milwaukee from Minnesota and one ticket to Chicago for November 21st after that I paid 215 for 5 tickets from Milwaukee back to Minnesota something happened and I'm at the Greyhound with my for kids the oldest is 15 the youngest is 18 months and I'm wondering why the bus hasn't arrived so after being there for an hour and talking to them I figure out my ticket was in reverse it was for Minnesota to Milwaukee so I call Megabus explain the situation and also let him know that we're stranded they wouldn't do anything they wouldn't help that we can get knee replacement tickets nothing I will never use their services again because there should be some type of room for human error there was a mistake made and I spend too much with them for them to not even make sure we can least get home they're horrible usually they're late picking you up and then after this like who does that to spend that much and can't make sure we get home f*** Mega Bus and they only got a one-star rating because they wouldn't let me put this posting without writing them anyting but I write them a f****** 0 0 - 0 read more

I bought a ticket for my friend to come visit me in Minneapolis and go to a concert. I put my information in for billing and hers in for the rest and neither of us received a conformation, so basically I had no ticket, however, I was still charged for the ticket. I bought the ticket after the costumer service line was closed so I figured I would call in the morning to resolve this. I called and asked if there was anyway I could receive a refund or transfer the funds to another ticket as I was planning on taking Megabus in a few weeks, but was told there was nothing they could do. I was told that I had to call at least three hours before the bus left, but the bus left at 7:00 AM, so I couldn't call three hours before as the customer service line was closed. As a young and frustrated college student I contacted my parents for help. My mom also called and asked to speak to a supervisor and was put on hold for thirty seconds before having her call transferred to the "supervisor" only to talk to the same person. My mom was ultimately told the same thing. This is fraud. I was charged for a ticket that I didn't even get. My friend ultimately had to buy herself a new one. I will admit that we did this last minute, late at night the day before the bus left, but I bought Greyhound tickets once day of travel and had a far better experience and absolutely no issues. Do not recommend Megabus at all! It may seem like a good idea because they're supposed to be cheaper, but I found tickets for my next trip through Greyhound far cheaper than the Megabus tickets. read more

My son goes to UW-Madison and uses Megabus to get back and forth to St. Paul, MN. The rides from St. Paul to the campus are fine. Always on schedule, no problems. It's the trips from campus to St. Paul that are ALWAYS very late. They average about 2 hours late. Of course, you still have to show up on time just in case, but they are ridiculously late. I believe the bus starts out in Chicago, so the problem is there. They usually send out a text or email about an hour after the scheduled departure stating that the bus is running 60-90 minutes late. It's already been 60 minutes late when they send the notice and it's usually another hour before the bus actually arrives. I wish Greyhound would pick up and drop off on campus. If they did he would switch in a heartbeat. The prices are another issue. They change all the time. As the bus gets filled up the prices keep going up and up and up. The other carriers have fixed prices, which makes things easier. We've paid anywhere from $31 to $84 for the same route. read more

I'm currently on the Megabus wishing I would have taken my chances with my unreliable, 14 year old car. I left from Saint Paul, MN and am still heading to Chicago. My bus driver got off the exit too early when heading to Madison and was driving around in circles and asking passerby's where the University of Madison is. We are now going to arrive at our destination 2 hours late. The bus is approximately 60 degrees F - a few people who must have ridden the bus before are wrapped in blankets, others have their arms tucked in their T-shirts trying not to shiver to death. I think I would rather take my chances riding with a stranger from Craigslist if I didn't have a car before I took the Megabus again. read more