I THOUGHT I would make life easy on my mentally-impaired brother and order him Execucar service. I thought that it would make life easy for him to be met, get help with luggage and driven straight home. Not the Case. No one met him. I called and was put on hold for over 15 minutes before hanging up twice. The third time, I insisted on speaking with a supervisor. My helpless brother had been at the airport waiting for his ride for over an hour by this time. The supervisor said he would refer me to have my money refunded. It seems they went to the airport after I had gotten my brother into an Uber and marked him as no-show. Really? They would contact me within a week. Really? Really? And this is your customer service? What happened? Are your drivers afraid of mentally challenged people? WTF? I sure will not mention that again to a car service (which will NEVER be Execucar or Super Shuttle ever again!) Be forewarned - do NOT mention any handicap to these people or you risk being No-Showed by the driver. WORST EVER. read more

I scheduled the service because I was on a late arriving flight to Minneapolis. My flight ended up being 1 hour later, so I arrived in Minneapolis at 1:00AM. I called the driver, no answer. I called dispatch who contacted the driver. After waiting outside for a while, I called the driver who claimed he was told my flight was cancelled. I called dispatch and was told they never informed him my flight was cancelled rather he left to take another passenger. 20 minutes later I was still waiting for the driver. I called, he claimed he was close and when I asked if he was playing games cause no one told him my flight was cancelled, he then said he just couldn't find my flight info or schedule even though it was provided. I called dispatch back to complain but they didn't really care. Way too expensive a service to be sitting at the Minneapolis airport at 1:00AM waiting 30 minutes for them to figure out my ride. I won't use them again. FYI... I sent my confirmation information to the email address as requested this morning 6/20. read more

Absolutely the WORST!!! No driver. Terrible response time. On hold forever. DO NOT RECOMMEND. When you're excited for a weekend getaway in NYC and book and PAY A TON for executive, elite service this is NOT your place. read more

I have used ExecuCar round-trip twice in the last 2 months, and I am blown-away each time with their awesome level of service! From booking online, to the ability to watch the car online when get close to my pickup-point so I can be ready for them when they arrive, AND the texts I receive when my plane lands alerting me where to find them, it has been an awesome experience every time! Definitely using them from now on. Also, MUCH cheaper than long-term parking at the airport! read more

Awesome experience Great experience. On time. Easy to use. Driver was excellent. Our driver text us to say she was there. Seamless process. read more

We would like give a big Thank you to everyone at ExecuCar. We had made reservations with them before the historic Blizzard hit the Twin Cities area. We were flying back from Delaware on Sunday and our flight was cancelled at 8:00 a.m. Sunday morning and we were able to rebook a flight leaving BWI at 8:p.m. I called to let them know that we needed to reschedule our pickup time at MSP to 9:55.The staff at ExecuCar was very accommodating. Well that's not all our flight departure time changed again to 10:10 p.m. with an expected arrival time of 11:15 p.m. I again called ExecuCar and they were very courteous and said our driver would be waiting. We finally landed at 11:20 to over 12 inches of snow and yes the driver was there holding a sign with our name on it. He was driving a big Suburban because the roads were horrible. He drove us home very safely and made us feel very comfortable. We arrived home after midnight our ordeal over with. We will always use ExecuCar and you should too, they are prompt, professional, courteous and most of all dependable Thanks again read more

The worst experience I have ever had. Driver one hour late. Took 30 minutes to get in touch with customer service who then could do nothing. Don't use if in Minneapolis read more

I have used them in the past and had good service, but based on the service I received today they have lost our business. After waiting 15 minutes for the car we tried the app to find out where it was. The app didn't work. We then called, was put on hold for over 10 minutes and then hung up on. After 30 minutes we finally got hold of someone. They had no idea where our car was. We had to scramble to find somebody to get us to the airport in time to make our flight. I am NOT happy with them at all! Terrible service! And can you believe the driver called us 35 minutes late to tell us he was on his way??? read more

The Suburban was very clean. The driver was courteous, on time, safe driver. I received a phone call . 5 min after disembarkation from aircraft. Car was where I expected, ready to load. I traveled with family, so a lot of luggage to be loaded. That was not an issue at all.The driver had water and mints ready. Even my kids mentioned what a nice gentleman the driver was. I would highly recommend this service to anyone if this driver is any indication of this company's service. read more

Excellent experience on my recent trip. Both to and from airport drivers were friendly, on time, and had nice clean vehicles. Also knowledgeable about the area. I booked online before my trip and would definitely use them again and recommend without hesitation, read more

The car picked me up on time with excellent and professional service with my bags. I would recommend this service to everyone who needs a ride! read more

Took car to the airport this morning. Driver was wonderful and on time. He texted me when he arrived. The Suburban was very clean. Great experience. I will use the service again and would recommend to others. read more

The MSP ExecuCar is the WORST! I was on the phone for 10 minutes before someone answered. They were unprofessional with people having a party in the background. After quoting me a price and then putting me on hold over and over again and asking all the information about my flight, method of payment, etc.... she put me on hold and THEN said, "We have no availability you need to find other means of transportation." There is 20 minutes of my life I will never get back. I WILL NEVER USE THEM AGAIN. read more

This was the first time I had used a limo service after coming back from a business trip as my husband usually picks me up or I use the light rail but this trip was bad and I just wanted to be home. I thought limo service would get me away from people and allow me to decompress a bit after a bad two weeks of stress. I was so wrong - I was even more stressed out by the time I got home and couldn't believe the driver's lack of awareness. First I ordered a Meet and never saw the driver at baggage claim so I went straight to where the limo cars pick people up. About three other drivers were there but not mine. I used the app to text my driver and he said he was there at baggage claim. I then waited for him to make it back to me and loaded up. I don't live far and most of the streets are residential - there was at least one time he was looking over his shoulder at me trying to talk that he almost crashed us or hit a pedestrian. When we finally got to my house, my nerves were fried and to top it off, he drove off with his tailgate still open. I watched him round the corner and head into a campus community with the tailgate up and breeze flowing through - he didn't even notice when he got to the stop sign at the end of my block. NEVER AGAIN read more

Chris was my driver and he was great! Prompt, professional and very helpful. Highly recommend for excellent communication and courtesy.

Excellent service, friendly drivers, super easy to book online. Reasonable prices. Our driver was five minutes early, loaded all our bags without a complaint, talked just enough but not too much on our ride and was attentive to his driving. I love how easy it is to book the car online. It was so fast and the website is very user friendly. read more

This was my first experience using SuperShuttle/ExecuCar and it was a great experience. The vehicle was very clean and comfortable and the driver friendly and professional. I will definitely use this reasonable service in the future and I will recommend to my friends and family. read more

Our first car service experience and the drives was wonderful! Arrived in time as promised! Driver was very friendly & nice. Loved chatting with him. Car was clean & had bottled water for us. I was able to track the car to my door and make sure we would be on time. Highly recommend! Thank you read more

We booked this ride to the airport on the Super Shuttle website. We ordered a sedan and received a Suburban. The driver was early, courteous and very helpful. We had a great experience and would use them again. read more

Driver Annie was 4 minutes early which calmed this anxious traveler. Very clean SUV, pleasant and efficient ride to MSP. Recommend and will use service again. Thank you. read more

I always use ExecuCar for transportation to/from MSP airport. Considering cost of self parking (at regular ramps) and taxiing, the cost isn't outrageously more and it is worth every penny spent to deal with one less thing before a vacation. Very user friendly online reservation system too! read more