Boston to NYC. made reservation online using my credit card. After two days I found out that my credit card got charge twice I called Customer service they were rude and not helpful at all. DON'T TAKE MEGABUS . read more

MEGAFAIL!!! My boyfriend and I recently used Megabus travel from Philly to Boston for vacation. The trip to Boston was great, but trying to get back to Philly was nothing short of an utter fiasco and I will no longer be supporting this company or recommending it to others. We had tickets for the 12:15am bus from Boston South Station to Philly on Saturday Oct. 9. We got to the station around 11:40pm and were surprised to see a lot of people in the Megabus line. Some were there for a midnight bus to NY, but we learned after waiting for a while that the people at the front of the line had been waiting since 6:30pm to go to NY. There was NO Megabus representative in sight to tell people what was going on. I tried their customer service number only to get a recording saying they closed at 11pm. I tried their website but it was pretty much nonfunctional. Someone in the line somehow managed to get in touch with the company and they said something about the bus being tied up in traffic in CT due to a shooting on the highway. I looked it up online and there was indeed a shooting and subsequent traffic jam, but the station was full of other bus companies constantly coming and going and I started to wish I had picked anything BUT Megabus. After sitting around for two hours with no way to find out when or even IF our bus might arrive, and with two other buses scheduled in front of ours anyway, we decided to give up and take the 2am Fung Wah bus to NYC and then another Chinatown bus to Philly. While we were waiting to board the Fung Wah bus, a Megabus did pull up and let people off, but then left again without picking up anyone. I can't help but wonder just how long we would have been waiting if we had stuck around at South Station! I understand that things go wrong and buses fall off schedule, and I wasn't even all that upset about the delay and inconvenience and having to spend more money to get different buses. The really infuriating part (and why I am not going to use Megabus any more) was the total lack of communication from the company. It really signifies a lack of concern for your customers to just abandon them without at least providing some sort of information about what is going on so they can make appropriate decisions for themselves. read more

If anything goes wrong with the order, which is very likely, you are in for some bad customer service. If you call their customer service line, they will try to charge you for using their phone service and refer you to the website where you may submit an inquiry. Parts of the website were down every day for a week and when I did manage to submit an inquiry on their website, I received notification that they would respond in 5 days. Furthermore, it has been 8 days and I have still not received a response. read more

bRoundtrip Boston to Washington, DC. Red eye both ways. Buses were clean and on time, and the drivers were hilarious. The price was phenomenal, less than if I drove myself. Wi-Fi is so-so. Information in the terminals is sparse, so ask fellow passengers as there seem to be a lot of regulars on these runs. i would give it five stars if I hadn't been spoiled by a luxury bus ride in Brazil years ago. Leather seats and stewardess on a Mercedes bus. read more

Reading these review prior to my departure seriously freaked me out. In my experience megabus was fast, cheap, efficient, and clean. The staff was friendly and the ride was smooth. I took megabus to and from NYC and was thoroughly impressed! read more

I woke up this morning jazzed on life - sunday funday behind me I was ready to plan my trip back NYC and went ahead and booked a ticket back on Megabus since Bolt, my go-to, was already booked. A little later, I made the realization that sunday funday apparently was making its presence known on monday because i had booked my ticket for the wrong day - today instead of Thursday when I intended to go. So began my odyssey to get back to NYC when intended - and I learned a couple interesting things. 1. Megabus apparently educates many of their employees that you should pay them even more when you make a simple mistake 2. For the most part, they only employ people whose entire life is a mistake. I attempted to change the ticket online, but that would be too easy!! Apparently you can't amend the reservation 24 hours before you're scheduled, even if its a same-day trip. Annoying, but okay. I found a customer service number on the site and made the phone call expecting to quickly get this taken care of as I wasn't even interested in getting refunded to the lower Thursday price - just to move my already scheduled reservation. Got my game face on and called customer service. Good thing I had that face on. I'm pretty sure every single person I spoke to has a degree in stupid. The first rep informed me that he didn't have the ability to override the reservation. Fine, I asked to speak to a manager. She told me it was impossible and that I would have to buy a whole new tickets no refund, nothing. Not acceptable. I asked to speak to HER supervisor, and was again told that they were not able to do this, and if I wanted to go to NYC on Thursday, I needed to just buy a new ticket. - which she screamed at me. Oh wait - then she realized that she wasn't even customer service and gave me another number to call. I called the second number - 908 282 7420, and will say that the women I talked to there are the only reason this post has ANY stars. I had to wait half a Teen Mom 2 episode to talk to anyone, but when I did, the woman there was actually quite lovely. We got everything worked out and then of course the call dropped (thanks AT&T, love ya, mean it) - called back, and talked to a second pleasant woman. Bottom line: avoid Megabus at all costs, but if you are forced to take it and have an issue - use the number above if you want to talk to anyone with a brain cell or sense of decency. read more

I'm currently on my third megabus in four days, and the experience has been amazing. I've split this up into the different buses for ease: Bus #1 - Boston to NYC. The bus terminal at South Station is a little crazy, but the megabus part was clearly marked. It would have been nice if there was more seating but I stood in line for about 10 minutes, and we started boarding 15 minutes before the scheduled departure, so that's not a huge complaint. I was near the middle of the line, but I got a window seat on the second level with a pretty view. The wifi worked but my 3G was faster on my phone, I didn't try using my laptop. The outlets are under the seats instead of on the wall, which is nice because both people can use them. It took us a little over 5 hours to get to NYC, but we were traveling over rush hour so the delay was expected. We left Boston at 3pm (right on time!) and were running on time until the last 12 blocks or so before the stop. That was kinda sucky, but understandable. 3.5/5 stars. Bus #2 - NYC to DC. This bus was wonderful. I was very far back in line but still got a window seat, all the way at the back in a row of five seats. It almost looked like I was going to be sharing that space with only one other person, but at the last minute a family who had missed an earlier bus got on. There was one stop, in MD, and we stayed about 8 minutes. I don't know if anyone got out to stretch their legs, but it wasn't really necessary, at least for me. The driver was very funny and personable over the intercom, and we got to DC right on time. There was also free sleep masks and samples of a product called NeuroSleep in the seat backs, which was a very nice touch for a late night bus. 4.5/5 on this one. Bus #3 - DC - Boston. Union Station's bus terminal is little more than a parking garage, but it wasn't too hard to find the megabus part of the lot. The buses weren't labeled but the workers were very helpful when I asked where my bus would be arriving. I was only about 25 minutes early, but I was very near the front of the line and there is a lot of empty space on this bus. We have one more stop in Seacaucus, NJ, but I have had my own seat so far. I don't know about the timeliness of this bus but we left right on the dot and I am so far totally thrilled with the experience. I am using the wifi 4/5 stars A few other things: The seats are often reclined when you get on the bus. I put the ones in front of me up for more leg room, and sometimes it is hard to get them back down. The biggest drawback for me (and partly why I took the star off the final review) is that the pick up and drop off in NYC are in very different places, and because of the lateness even though I had left an hour and a half for transfer I still had to run six blocks to keep myself from panicking about making my connection. The buses are clean, including the restroom, and they are quiet and fairly efficient. Great for the price! read more

I bought a ticket for a MegaBus from Boston to NYC for 10/10/2014 because Amtrak prices were outrageous and Bolt Bus was sold out. I hadn't taken MegaBus since probably 2011. While the customer service aspect was never really super back then, the buses were for the most part on-time and inexpensive. I'm not going to lie, the prospect of sitting on the top level of the double-decker was appealing. Yet, I arrived at South Station to find that we were in-fact not taking a MegaBus, but a single-decker DATTCO bus for some reason. No big deal. A couple of hours into the trip, we made what seemed to be an unscheduled stop at a parking lot in Connecticut. I think we may have been changing drivers, but I am not sure. I was in the back and had my headphones on for the ONE announcement they made about it. No one else in my area seemed to hear it either. We sat there for about 50 minutes with no further explanation or ability to leave the bus. It wouldn't have mattered anyway since we couldn't go anywhere. Most buses like this stop at a rest stop with bathrooms and a fast-food restaurant, but this was just an industrial park parking lot. After finally arriving in Manhattan, the (maybe new) bus driver shut off the bus,and plowed his way to the back bathroom without opening the door to let people off. We were all just sitting on this bus waiting for this gentleman to finish his business before we could vacate. I understand having to go to the bathroom, but open the bus door dude! A few days after the trip, I received an email from MegaBus' lost and found department that was supposed to go to someone named Samantha. I emailed them back to alert them of their error, so hopefully that got resolved. I will more than likely not take MegaBus again unless there are no other viable options. I travel BOS-NYC at least once a months and while not the worst experience ever, it just seemed like a really shady and unprofessional trip. Everything from the new bus, unexplained wait in the Connecticut parking lot, driver almost peeing his pants, and wrong email has turned me off to them. I was surprised at how far they had fallen in a couple of years. Bolt it is from now on! read more

This bus company should be avoided at all cost. They sell you tickets to buses that don't run. They have the rudest customer service people I have ever spoken to in 30 years in hospitality. They take your money and even though it is there fault the is no person or real manager to speak with about your issue. They also will not give you your money back. I got a ticket from them for Oct 28, 2014 at 12:30am was there early and waited 2 hours for the bus it never came and after the bus ticket taker told me to wait aside til the bus came and I did. The 10:45pm bus left and he then said there are no more buses for the night even though I had a ticket and he saw it at 10pm. Then I got another ticket to leave NYC at 6:40am and had been outside for 8 hours now and called customer service the said to send emails. I did and finally got someone on the phone and they said there was a bus and there would be no refund. You are better off with the Chinese bus or Bolt. Stay Away From Mega Bus. They just rip many people off and just don't care and you will never get a refund even if it is their fault. I will I could have given them a neg 10 This is the 3rd time they have taken my money for no service and done nothing to contact me back or refund my money for a bus that never came. These were all Boston to NYC rides. the CEO Dale Moser should be a shame of his self not contacting all the people writing these reviews. read more

I purchased a ticket on the Megabus from Montpelier, VT to Boston on March 16th. The bus was supposed to pick me up in a parking lot at 5pm. I was waiting in the parking lot at 4:45 and watched a different bus (red with white writing) blow through the parking lot, stop for about thirty seconds then continue on its way. While the bus was in the parking lot I called megabus support to see if this was the correct bus for me to board (since the timing seemed like a large coincidence) and they told me my bus was running late and to call back in thirty minutes after they "contacted the driver to get his estimated time of arrival." So I waiting in a desolate parking lot, at night, in the middle of winter by myself for another hour and called back. They finally gave me the "real" customer service phone number, which evidently is the number you call when you really have a problem. After 30 minutes on hold, the customer service agent told me the 5pm red bus was the correct bus and I was out of luck. No refund was offered, I finally took a cab to a car rental agency and made it home 12 hours later. I'll never ride Megabus again. read more

Sometimes you'll get lucky with Megabus. More often than not though, at least for me, you won't. Issues I've had with megabus: 1. Tardiness: the buses have left on time roughly 50% of the time. They've left anywhere from 20 minutes to 3 hours late. 2. Slowness: Some of the drivers are great, sure, but some of them go about 45mph on the highway. On one occasion it took me 6 hours on a light-traffic day to get from Boston to New York. 3. Climate: Buses tend to run really hot or really cold. Sometimes if you ask the driver they'll help you out. Sometimes. 4. Customer Service: they do not care about you. At all. They will do nothing to make things right or to help you out. I purchased a ticket for my girlfriend from Boston to New York before they changed locations from Back Bay Station to South Station. They didn't send any email letting us know of the change and so when I dropped her off at Back Bay, nobody was there. I called up customer service and they informed me of the change and said she should speak to somebody at their desk at South Station. When she arrived, nobody was at the megabus desk, nor at the desk where a sign had indicated she should go. I called customer service again and they said there was nothing they could do for me and tried to convince me to buy a ticket for $20 on the next bus with seats available leaving at 9:30PM (it was now just past 1PM). They claimed that they had sent notification of the station change but a quick check of my gmail archives and spam folder says that they didn't. Long story short (too late): only choose megabus if you can't get tickets on boltbus. read more

I will never be riding megabus again. I sent megabus a long email a few days ago to explain how frustrated I was by the change of reservation/refund policy. WHY does megabus need 24 hours notice to change or cancel a reservation? They sell tickets up until the last minute, therefore they should be able to change or cancel tickets until at least the last few hours. Bolt bus even has a stand-by line for people who need to make last minute changes to their itinerary or if they don't have a ticket. So when I call up 5+ hours before my bus departs saying I'm changing my travel plans and staying another day, megabus should let me change my reservation provided there are seats on the next bus I want to take (which there WERE since I ended up buying a whole new ticket and eating the cost of the first one - and the ONLY reason I bought another ticket with megabus at this point is because bolt was sold out) And to add insult to injury, the email megabus sent back to me said it was "not megabus's fault you didn't take the time to read the entire website and see that policy." Even though I did read the FAQ's about changing reservations, and it never mentions having to do it 24 hours in advance, upon second look it only says that under the refund policy, which is not what I was looking for, but is also ridiculous. Anyhow, when I end up taking the 11:59PM bus from Boston to New York City on Sunday night, July 4th, at about 3 AM on some god forsaken highway in Connecticut all of the sudden THE BUS STARTS SWERVING ALL OVER THE ROAD. Some napping girls who were woken up by this are screaming, and I think just about everyone had this moment where they thought the bus might tip over and we might all die. When the bus finally pulls over to the side of the road, I notice the right side mirror of the bus is completely smashed up and there is a van also stopped in front of us. The bus driver gets out and talks to the driver of the van for about 10-15 minutes, then gets back in the bus and starts driving again. She NEVER SAYS A WORD ABOUT WHAT JUST HAPPENED. As we drive off the whole right side mirror of the bus COMPLETELY FALLS OFF. Safe, huh? That was terrifying and despite it now being my cheapest travel option between my college in Pittsburgh and my home in New York, I will NEVER ride megabus again. read more

Used Megabus quite a bit the past few weeks for traveling for work. And all I have to say: Ugh. Use megabus ONLY if you absolutely have to. I will give them credit - the bus schedule the three times I took it was flawless. They showed up and arrived exactly when they said they would. Peter pan/greyhound cannot say the same. So there's your pro...the cons...zero no leg room, shitty wi-fi, smells terrible and the staff was rude as hell. In NYC, one of the workers had the balls to ask for a "tip." Seriously? I don't think so. read more

I love the concept of this company. HOWEVER, their cheap prices are not worth the terrible customer service. Absolutely terrible. VERY long story short, I booked a bus reservation through Megabus. I missed my bus because they booked my reservation under a third party company, Concord. Nowhere in my ticket was it clear that they were using another company. I ended up waiting for 2hours alone in the train station trying to get a new reservation. The supervisor was not helpful in any way. She was dismissive and read to me off the script. She wasn't listening to my concerns at all. She refused to assist me in helping book another reservation and at one point told me that she wouldn't help me anymore. It's really sad to see that this company can't even try to relate to people. There was no empathy. It was just a very cold and upsetting experiencing. I am sure many people have otherwise to say but this experience is really something I cannot shake moving forward. I feel bad for the customers, employees and representatives of this company. I will no longer be using Megabus services. read more

ABSOLUTELY THE WORST COMPANY, SERVICE, BUS DRIVERS, CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. Attempted to take Megabus 3 times. Every time was worse than the last. Three broken down buses all more than an hour to fix (some that were never fixed), rude drivers, mid-trip driver changes, unexplained problems, no AC, on average 2-3 hours late. Customer service is extremely rude, however still better than their disgruntled drivers and bag handlers. DO NOT TAKE MEGABUS. I'd rather walk to NYC in the rain in a cardboard onesie. read more

Do not even consider greyhound or peter pan for stretches on which megabus operate. And don't let the chinatown buses even cross your mind; not only are they cramped and have a worryingly poor reputation for safety, but they are actually more expensive than the superior megabus! Megabus is: - More comfortable - Typically cheaper - Booked online, so there are no ticket queues. You print out your own confirmation numbers. - Unlike the other providers, seats are not sold like on a market stall, but you are guaranteed your reserved seat. When booking, always check the price offered by competitor bolt bus too. Bolt bus have a bit of an edge over megabus in terms of comfort and customer service, have friendlier drivers, and are more likely to bend the rules in circumstances like you turning up for the wrong bus, so may be worth a few dollars more. That said, they tend to be just as safe, comfortable and reliable, and those two operators are definitely the best of all options, other than for those fortunate people among you with enough money to blow on Amtrak's northeast corridor. read more

The WORST bus company. They are always late, their tracker doesn't work properly so it can say delayed but actually be early. The male drivers are horrible, the women are great though. And they say starting at a dollar but I have never seen a $1 ride in my life. read more

Absolutely terrible customer service. I recently took the bus from Philadelphia to Boston. The bus was an hour late to load, with no updates from staff. The driver then struck a structure at the first stop cracking the windshield and we had to wait for a second bus. Sitting on the top level, the skylight leaked for most of the trip in the rain and we were all soaked by the time we got to Boston three hours late. Because we were late, I missed my connecting train and had to get a hotel in Boston. When I emailed customer service asking for a refund to offset the unexpected hotel cost, they refused and offered me a 25% discount off a future ticket (which I will not be using and is worth, at most, what, $10?). Just don't do it. read more

The buses are a big upgrade from the Greyhound buses atleast from the outside. The seats can be a bit cramped, if you are tall or if you have a laptop. They have free wi-fi on the bus and it is pretty fast. I was watching streaming videos from ESPN without major issues. A good option would be to have power outlets since when I took the bus we hit some major traffic and my laptop died even before we got out of Mass Pike. Like Lydia mentioned, drivers are very friendly. It is definitely a cost effective way of traveling considering the fuel costs. read more

What's not to like? Everything works, comfy buses that seem new, wi-fi that is free...no complaints at $1-3-6-9 a ride. Anything less than BoltBus now seems great. read more

To whom it may concern, I would like to file a complaint. Last Wednesday, my friends and I took a Megabus from NYC to Providence, and I had wanted to charge my phone using the available power outlets on the bus. However, the power outlets on my side of the bus were not functional. While the bus was stopped at a red light, I quickly ask the driver if there was anything he could do about it. The bus driver rudely said he couldn't do anything and that I should just go back to my seat. Upon returning to my seat, I had attempted to use the power outlets across from myself to charge my phone, as other people had made use of them. I found that these outlets worked, so I charged my phone there and decided to charge my iPod as well. The bus driver saw me move to the other side and warned me to not get up from my seat again or else there was going to be trouble. I understood that the driver was worried about my safety, however at this point we were now on the highway, where it should be safe to move on the bus. What if a passenger has to use the restroom? Will they be prohibited? What point is there of having a restroom if passengers are not allowed to get up and use it? I had left my belonging on the other opposite row, and went over to retrieve them. At this point the driver pulled over on the highway, came up the stairs, and said, "Look buddy, you need to keep your ass in your seat or else I'm going to call the State Troopers and have your ass thrown off the bus." At this point I felt intimidated, as well as another passenger. This other passenger told me that he was afraid to use the restroom now for fear of being forcefully removed from the bus. I found that the driver's threat was rude and unnecessary, and made me fearful for the rest of the ride. I understand that the bus driver wants me to be safe be keeping me seated, however leaving me in the middle of the highway is not much better. I did not enjoy my experience on this trip. read more

Avoid MegaBus at all costs. If I could give this company 0 stars I would, because that's what they deserve. Don't be swayed by their low prices. This company is a nightmare. They are very rarely on time, and their buses are poorly maintained. On my last trip, giving them one last chance, the bus broke down and I was stranded on the side of the Mass Pike for over 6 hours, before a mechanic somehow got the bus to the nearest rest stop. The driver kept telling passengers a bus was 1 hour away, and a mechanic was only 5 minutes away. This happened for 8 hours straight. Amazingly, everyone got a refund, certainly not enough. My parents drove from New Jersey to Massachusetts to pick me up. When I left, the replacement bus still hadn't arrived. The 65 other passengers could still be waiting for all I know. After giving MegaBus one last chance, I am never taking this bus again. I'd rather pay the extra money for a train, or if I had to take Bolt Bus or Greyhound Bus. I've never experienced a less reliable, poorly run company in my life. DO NOT RIDE WITH MEGABUS. It's for your own good. read more

That's the worst experience me and the other passengers had. I took an Uber to be there in advance for the bus that supposed to leave at eight. Got there at 7:40 and waited it happen that the bus for 8 pm was cancelled. Then no other choice but wait for the 9pm. In a cold day like today not the most pleasant experience. It past 9:20. I called the customer service. It was so much back ground noise that you couldn't understand what the lady was saying. Oh about customer service do you Megabus train your people? Does it take 25 minutos to see a bus schedule. I can do that in less than a minute. What is this people doing? Was it dinner time and I interrupted her? Bostonians seems that Megabus don't care anymore for their loyal Travellers and is much better of getting greyhound or something lore reliable. Now I am late for my great grandmother funeral and will never be able to say goodbye to her. Thanks a lot Megabus and team. read more

WOW Took Mega Bus from Providence to New York. Bus left right on time, was spotless, including the rest room. our driver was very friendly and helpful. All in all a joy to ride. BEST PART was the price ONLY $10.00 read more

I just got off the bus, so I'm trying hard not to let this get too colorful. Megabus roundtrip was: late, smelly, hot, bouncy, wifi-less, cold, and late again. 1 hour late leaving Boston. Useless email was sent at 50 minutes into the wait. The bus was parked, so a driver issue I guess. I sat on the lower level for a [slightly] more stable ride, and I could smell the chemical toilet each time the door opened. Wifi was slow for even basic functions. Bus drops you off on the street in NYC, so be ready to get your bags before they disappear. (fyi: If you're a strong person, please help the driver unload. Otherwise it takes forever.) Not so late getting on the road from NYC to Boston, but you have to walk out to some unsheltered wasteland and figure out which bus. (Location change was emailed a few days in advance. Don't miss those emails.) Sat on top level to avoid bathroom stink, but I got motionsick from the rocking. Can't win. In general the ride is really harsh and loud compared to the train or even to my old car. There was no wifi (not that I could use it while motionsick). AC was inadequate until after dark when it became cold enough for a sweater. We arrived 40 minutes late due to regular rush hour traffic. The schedule should account for this, but I guess it does not. I can't make comparisons to other bus companies because I've avoided them all for years. I prefer the train, but I had booked late, and the train was pricey. Next time I'd pay it anyway! On the train I would probably have been able to sleep and use wifi in comfort. I could also buy some basic food (even beer) and likely arrive on schedule. Certain things have also happened on the train -- too hot/cold, wifi slowdowns, etc. -- but my overall experiences have been much less trying. I do appreciate the Megabus staff and drivers. They seem to be doing their best, and I doubt they are paid very well. read more

I took my first trip on Megabus this weekend to NY and back and overall pretty good. Normally when I go home I'm a strict Amtrak person as it's reliable, but considering I got the promo deal (my roundtrip ticket cost me exactly $2.50) I figured I'd give it a shot. Pros: * Clean new buses, if anyone else has ever had to spend five hours on a Greyhound that reeks of Cat piss you will understand the plus to this *Timely Departure *Half full buses, I got two seats to myself on both trips *More legroom, I think these buses are wheelchair accessible but in anycase there are two doors on either side of the bus and the seats by them have ridiculous legroom. All 5'10 of me was totally comfortable the entire ride down. This never happens on the bus. *Wifi Cons *Both arrivals were about an hour late. We hit traffic, what can you do. *On my trip into NYC, my bus driver managed to miss his turn and took us through a tour of Astoria before realizing he was lost. Though we eventually got there, if I wanted to go to Queens I could do it on my own time. Overall I will definitely be taking Megabus again. My busdriver on the way back to Boston was the most courteous and lighthearted one I've ever had. And the price definitely helps. My next trip in 2 weeks is $8 to NY. The same trip on Boltbus would cost me $17.50, and from what I gather Boltbuses have been packed to the brim because they've been promoted better than Megabus. So hop on while you can and enjoy. read more

I have used Megabus about 30 times between Boston and Philly. The lowest I have paid is $1 and the most is $30 each way. On 80% of all the trips the Wi-fi worked well, but the Ac power outlets have never worked at all. The overnight bus leaving Boston at 11:45pm and getting to Philly at 6:45am is the best so far, usually half filled, the 12pm to 7pm bus is the slowest of them, and when I used that service, it was a single decker. I would definitely use Mega unless I know otherwise. The plus for me is that boarding is South Station in Boston is a breeze, you don't have to suffer hot pavement in the summer, or freezing air in winter. The 30th street Station in Philly is outdoors, so no such comforts, but mercifully the line for the Boston bus is not very long, sometimes the NYC passangers fill up the line, and when the bus shows up everyone is confused. I'm yet to try Boltbus, they have Boston to Philly, but I cannot fit their schedule, maybe later. Great value for money for Boston to Philly. read more

Unreliable and unprofessional. Unreliable because unable to respect own schedules. Unprofessional because the driver ignored my specific request to not make unnecessary stops, and stopped for 10 minutes, albeit there is a bathroom on the bus. All savings disappeared because of a hotel night paid because I missed the connection read more

I highly recommend this bus to Hartford or New York. Travel for $1-18 each way depending on the time of day. If you're boarding in Boston, it's at the Back Bay T-station. Free Wi-Fi and comfortable seats. I would get to the departure location 30 - 60 minutes early to ensure you get a decent seat. Or if your traveling with someone and want to sit next to them. The bus fills up really quickly. Great way to travel to NYC cheaply. read more

The bus I took was a double decker, which was fun; we traveled during a snowstorm and the view from up top was pretty amazing. There is barely any legroom, though, which makes a trip from Boston to NYC pretty uncomfortable after a while. The seats are covered with fabric, which is evidently difficult to clean; some unpleasant smells are embedded in that fabric. read more

The price, the comfort, the decent bathrooms, and the wi-fi get this service 4 stars. It's also a speedy ride between NY & Boston, which makes it even greater. However, the times are just total crap!! No service between Saturday 11:30pm and Sunday 7:30am from New York to Boston? That should seriously be reconsidered. As in, maybe not a bus every hour but how about 2 or 3 buses in that time? read more

Now that Megabus has expanded a bit, I've found that their quality has gone down. They have bought buses that are sub par, dirty, cramped, and smelly. The Chinatown buses are better than these. THe last 3 times I've taken Megabus I've been in one of their "new" buses that they've purchased from other companies. I'd much rather take the Lucky Star Chinatown bus than Megabus, or better yet--Bolt Bus. read more

Upset that due to emergency couldn't make my trip and didn't see that no refunds are made and had to pay another 14.50 if i wanted to reschedule. Well i couldn't reschedule so basically i lost $50.00. That may not be a lot for them but for me it was.. Please make sure you read terms before purchasing tickets.. read more

I had no problems at all with the Megabus. I ordered my tickets maybe 2 weeks ahead of time. The Friday afternoon ticket to NYC was $5, and the Tuesday afternoon ticket back to Boston was $1, with a $.50 order fee. Not bad! I didn't end up using the ticket back to Boston because of various reasons, but the trip to NYC was pretty great. The bus was maybe 1/3 full, and it was brand new. Plenty of foot room and very clean. The bus felt a little safer and more stable than the Lucky Star. I would suggest it, especially if you order ahead of time! read more

So, I'll begin this review by saying that I hate buses, and I would probably not ever give any sort of bus ride more than 3 or 4 stars (except the awesome Onondaga Couch drivers who let my team booze up a storm on board, but that's a different story...) This was my 4th round trip on a bus to NYC. The three previous times I'd taken the infamous Fung Wah, but decided to scope out the competition since I was able to get a $30 round trip on MegaBus (BoltBus was out of prices that low, and if I can get a ticket for $30, I'm certainly not spending more unless it involves a different form of transportation). I took a 12:30 bus down on Friday. The ride was pretty pleasant, the bus was not full, and wireless internet worked for the whole ride. The bus was clean and relatively comfortable, but the driver seemed to lack the ability to properly control the heat/ac as it was constantly fluctuating between really cold and stuffy hot. The MegaBus takes a route I've not been on before to NY, continuing on I-84 to 684 to 287 to the Major Deegan. I'm not sure if this is faster, but 95 pretty much always sucks so it's possible. However, once you get into NY, instead of continuing through Queens and Brooklyn as the Fung Wah does, we exited the Major Deegan at 155th Street and then proceeded down Amsterdam to West End Ave before circling MSG to get to 31st and 8th, the dropoff point. This is definitely a more convenient drop off than Chinatown, but inching down the West Side for 124 blocks of traffic lights was slightly excruciating. I almost wish that I'd known someone on the corresponding Fung Wah ride to see which bus got in faster. Either way we did still make decent time, only getting in about 20 minutes late. This was in part due to the maniacal driving tendencies of our operator. Chinatown buses get a bad rap, but really this is not unique to them. I've had a Greyhound bus bang a uey in the middle of I-87 because he missed an exit, and this MegaBus driver was no exception: cutting people off, inching through red lights, driving in the wrong lane, etc. The ride back was less pleasant. I arrived about half an hour early for my 6:30 bus back to Boston. It was complete chaos. There seem to be at least 2 other bus lines with pick up/drop off at this same location (31st and 8th). No one anywhere looks like a bus employee, so you have to wander around asking people in line until you find yours. And then you can have the joy of standing next to a urine-soaked MSG. Our bus arrived and it was one of the red DATTCO ones. Internet did not work, and I suspect this has to do with it being a DATTCO bus; maybe they don't have wireless hooked up? The bus was packed to the gills, but I did get a seat. Again, we spent probably an hour inching our way up the West Side till 155th Street. Why? This can't be the most efficient way. Once on the highway I could see we had another maniac on our hands, and we really flew to Boston, passing everything in sight and running over the rumble strips a few times. And my favorite surprise of hte ride was that the bathroom had no light. Yep, that's right, pitch black bus bathroom! Bottom line: if you can get a really cheap ticket, I'd say this is a worthy alternative, but at the $30 price point, I like the idea of moseying on into South Station or Chinatown and climbing on the next bus to show up....it definitely smells better there at least! read more

I took Megabus yesterday back from NY. For some reason, instead of putting us on Megabuses, we were put on some other random type of bus that SUCKED -- the seats were tiny and close together, and it was incredibly hot. Not that this was Megabus' fault, but the line in NY outside Penn Station was just next to a kebab cart, so I was also basted in grill smell for the half an hour I was waiting for the bus. Gross. I took Bolt Bus down to NY, and it was a MUCH better experience -- I'm sticking with Bolt from here on out. read more

Can't really complain about Megabus. It cost me $3 to go back to Boston from NYC last time. It's so much easier to leave from Penn Station and Back Bay Station is so much closer to home. I always seem to end up getting on the bus that stops by Hartford which sucks an extra 10-20 min. My record from on this route stands at 3 hours and 10 min with the Chinatown bus. I don't think Megabus will ever beat that. If money weren't an issue, I would much rather take the train. read more

I'm writing this review from the Fung Wah bus, having been screwed by Megabus for the last time. I travel between Boston and NYC quite often, and I'm pretty brand-loyal to the Fung Wah, but sometimes, like today, I'm heading into Midtown Manhattan and I succumb to Megabus. Never again. Today I bought a ticket for the noon bus, and got the confirmation that my card had been charged, but not the email with my confirmation code. I didn't realize this till I was about to get on the bus, which is my own fault. But still, Megabus has no staff and no problem-solving system in place, and since the driver wouldn't let me on, I couldn't get on the bus I paid for. So I ran to the Fung Wah counter and paid my $15 while the woman at the counter radioed the gate to have them hold the bus for me. And this bus even has wireless! Fung Wah doesn't advertise it, because it's not on every bus, but I've had better luck getting wireless here than on Megabus. Megabus is always late - plan to sit in "unexpected" traffic for at least half an hour. The wireless works maybe half the time, and the power outlets have only worked for me on one trip. And now that they've taken my money and not given me a ticket, they're never getting my business again. read more

Megabus is probably the best bet for easy, cheap travel to major areas on the northeast corridor. It's cheaper than BoltBus, and has a bit more room, but tends to be a little bit later than advertised online. The South Station location is nice enough - there's seating for standby and well-delineated lines. The workers are usually more official and less friendly than places like New York but aren't a big hassle. Megabus drivers rarely stop, so if you like ten minutes to stretch at a crap fast-food joint this isn't your bus. Free WiFi to boot. read more

Always late. Always delayed. No apologies, no coupons for anything to thank us for our trouble, no nothing. The outlets did not work. Or did the wifi. I have had it with this company and bus travel in general. I'm tired of spending 6 hours on a bus instead of the supposed to be 4. Learn to do your jobs. I don't care how much more Amtrack is, but I'm using that from now on. I will never travel on your services ever again. read more