They are an awful company. Management is disgusting and the foot on the ground think that they are gods given gift. Don't ever take them even if it's your last resort. Their customer service is awful, they have no regard or respect for you as a person, never mind as a customer. They gave my reserved seat away as I showed up a few minutes late. Then they made me pay for standby They are truly the worst company I've ever encountered. And they are overpriced!!!! I'd rather take a Chinatown bus boston- new York anytime over these unprofessionals. If I could give 0 stars, I would. read more

The Bus was delayed an hour. Suppose to be 8 am bus but it moved on to 9 am. I Waited by the gate 20 minutes prior to depart. 9 am reached, no buses, clocked turned 9:07 am. I Got curious what's going on. Walked up to to the counter to ask if the bus is delayed again. Their response was Bus is gone. When you said Bus leaves at 9 am, leave at 9 am don't leave earlier to make up for being late at the first place. The attitude of the older gentleman suck!! That's not how you approach your guest. I'm in the service industry and I will never talk to you this way. I take this bus to NYC once or twice every week. The usual lady behind the counter is always pleasant. Never taking this bus line again. Rather take The Lucky Star or Greyhound. read more

I will never take this freaking bus again. Driver arrived at station 7:20. Left. Came strolling back at 8:06pm. We left 8:30pm. That is 1 hour after the scheduled departure. Mega bus vehicle doesn't feel safe at all. I had to put my seat belt on early on. I feel like we'll topple over any minute because of the top deck seating. I'm on bottom. You feel and hear every bump and crack on road. Later Driver stopped at rest area to switch drivers. This is supposed to be non stop express. During that time someone wouldn't get out of bathroom. So we wasted another 10 minutes at rest area. And in my extra fee, special reserved seat/ section/ table some lady saw an empty seat and the guy next to it allowed her to take it. She had 2bags and put the other in my leg section. Ugh!!!! Grey hound was better. We are now about 45 minutes late to NYC and have approximately 15 minutes to go. I have work tomorrow and will be super cranky. read more

I've taken the Megabus three times now. First time: Round trip: Boston to NY when service first started: Driver seemed to have decent driving skills, but got lost in NYC. Ended up in Chinatown where I hopped off the bus while he was outside asking for directions. Wireless Internet not available. On the return trip, wireless internet was available for about 5-10 minutes before it dropped off the map, never to be seen again. Second time: NY to Boston. One month later, I took this bus again. I was excited to see that there was wireless internet access and that the bus was barely half full. Unforunately, the internet broke about 15 minutes into the ride. The driver was not too smooth but there was no traffic and trip time was 4.5-5 hours. Third time, Boston to NY Late July.. bus is completely packed to the gills. Internet access works once again for 15-20 minutes before once again it completely disappears. This is one of the most fustrating things from megabus. I am very computer literate and this is distinctly a megabus problem. In fact a boltbus drove by and I was able to connect for a few minutes until it went out of range. Driver hits I-95 and traffic is really bad. He pulls out onto the local roads and that's when it becomes a video game. Herky jerky stop and go driving, crazy braking, going onto the curb.. fun stuff. At one point everyone was hurled out of their seats as the driver hit the brakes at full power. I mean seriously.. if there is twenty feet in front of you is it necessary to accelerate hard and then brake hard to reach the bumper in front of you? I'm surprised nobody puked. 6.5 hours later we are in NYC. If I could reliably find boltbus tickets for cheap, or if fungwah offered internet access, I would not take megabus anymore. read more

Like someone else said, it's hit or miss. The drivers are usually pretty rude, the baggage guys in Manhattan throw your bags like they're trying to break something and they just recently eliminated Hartford service. I used to take this from Hartford back home to NYC and I actually never had a problem. Other than the bus always showing up at least 20 minutes late. However in Hartford I almost always saw other riders WITH RESERVATIONS end up being stranded there on that street corner simply because the bus didn't have enough empty seats. I was the last person on once. One would think that a huge, international bus company like this would be able to keep track of how many reservations they sell online. Guess I was wrong there. Other than that the WIFI is always slow, as is the bus. I only take this over the Fung Wah because of where you get dropped off in Manhattan. Fung Wah (while much quicker) drops you off in the boonies. This drops you off right by Penn Station and a whole bunch of subways and commuter rails if thats your thing. I also don't feel like were going to break down or crash at any moment with this bus company. I'm about to take one in a few hours so hopefully I wont have to rescind that last remark I made. Safe Travels fellow Yelps! read more

Daughter tried Megabus to get home from college. 11PM boarding was 30 late but I thought little of it as I figured traffic caused a delay. Maybe they would make up a bit of time on the overnight, right? WRONG. The bus was due to arrive in Boston at 5:50... At that point they were still in mid-Connecticut! My daughter said the driver is pulling over for 20 min. plus every hour. At this point the 5:50 arrival is looking more like 8:30 and may be even later. What a waste! read more

The company is gone... Plan 2 hours of delay every time u travel...waited for one and half hour, still no sign of the bus conning

LIARS! ABSOLUTE LIARS! We've been waiting for our 9:30pm bus and it's now 1am. They've told us nothing... Until now they told us we should just reschedule for the 6am, which is full. We've been played. They've been lying to us all night saying "it's coming in 20min"... Absolute lies. I will NEVER take this bus company ever again. read more

Totally left us stranded in Newton, MA! Customer service stonewalled us and hung up 3 times.

Left 25 minutes after scheduled departure time causing customers to wait outdoors in the rain. Arrived at my destination well over an hour after scheduled arrival time. Prior to boarding I arrived at their curbside early and was advised by Megabus personnel I could not transfer my ticket to the earlier bus even if there were available seats on that earlier bus unless I paid a surcharge. Poor business practice on their end as they would potentially forgo an additional full fare for an opportunity to shake down an already paying customer. Very dissatisfied. read more

If you can afford anything else, don't do Megabus. The workers are rude for the sake of being rude, the drivers are not reliable, and the buses are very poorly kept. Highly encourage everyone to steer clear of this company. read more

No better than either of the Chinatown buses. 10/15 Bus was an hour late, had a broken electrical outlet in my row, and the wifi didn't work. Also, limited room for cargo. read more

I booked a bus from New Haven, CT Union Station to Boston that NEVER EVEN SHOWED UP! The attendants at the station even agreed that "No Megabus has been here at all today." The customer service associate for Megabus was nice enough but insisted that I had missed my bus despite my having been 15 minutes early, which I am sure I didn't unless it was a magical Hogwartian Invisi-bus I was to "muggle" to see. Save yourself a little slice of misery and avoid this company. They are strangers with candy. read more

Where should I begin .... First of all _ after traveling 45 minutes outside Boston,Ma the Drivers side wheel fell off on the highway. Of course requiring us to pull over to the side of the road. After 30 minutes of waiting we kept asking what was happening and nobody could tell us. So I made a phone call to the MegaBus company the woman on the phone was no help she kept saying thank you for your patience someone has already called so we know. Now 1.5 hours of waiting Then I asked when we would be getting a new bus or fixing the one we have. She informed me she had no idea what was happening as the bus driver would tell us when he knows. Now 2 hours waiting, they had shut the bus off and locked us in refusing to let us off and the bus was extremely sweaty and stuffy. After my phone call we all got an email saying they would send a new bus and it would be 4 more hours until the next driver would be here! A few busses stopped and were only letting woman and children on the bus. Then 2 police officers came on the bus making him turn the AC on and to get a new bus wether it's a school bus or another company. Then a Peter Pan Bus pulled over and helped us all out and drove us to our NYC destination! Needless to say. I will never take MegaBus again! AVOID ! read more

I took a megabus from NYC to Boston yesterday - November 18th, with temperatures outside at 32 degrees and wind chill even colder the driver had not bothered even once to put the heating system on. I was freezing through out the 4.5h trip. Really! Today with throat pain going back, and seriously considering other means of transportation. Ohh and did I mention that the driver seat has its own heating systems, which were surely used as when I was exiting by the door which is right next to the driver you could feel the heat coming right from there. Not happy about my trip at all ! If you travel in the winter - make sure to prepare for a super cold ride! read more

Megabus is Mega only in size (and a double-decker bus is heavy and doesn't make for a smooth ride). No coffee stop (9:00 am to 2:00 pm) Posted sign: No food or drink allowed on the bus. No sunshades (if you're unlucky enough to be on the sunny side) No footrests (if you're short, you're out of luck) No PA system No heat/air control No USB (only elect. outlet-- if you forgot your cable, forget it) On the return trip we were told (1) You are not permitted to come to the front of the bus or to speak to the driver (so if it's too hot or too cold, tough!) (2) YOU ARE NOT PERMITTED TO USE YOUR READING LIGHT--because it would distract the driver! (I brought work to do, which I did by the light of my Iphone) We have taken the Bolt Bus before, and we will take it again. read more

Had a delayed 10am bus that, after half an hour, they declared was now the 11am bus while an empty bus ready to go sat in the terminal the whole time! I suspect they just don't actually have bus trips if there aren't many seats sold, even if people have reservations. read more

I design costumes and props for a festival near Boston every year. I travel with a giant suitcase from New York, and return with a slightly less giant suitcase once it's over. Every year I have a large bag, as props and costumes require it. And every year, mega bus begrudgingly let's me pay an extra fee to travel with my heavy bag. The fee is never more than $25, and it's for the extra weight. Similarly, every year my bag home is smaller and lighter than my bag coming to Boston. This year it's a whole 4" around smaller!!! And I can ALWAYS carry and lift my bag myself while wearing heels. I arrived at the megabus gate at south station at 620 to get on the 630 bus. The man taking tickets spent the next ten minutes telling me that my memory of reality was wrong, that mega bus does not allow charging an extra fee for overweight luggage. He told me I could get on the bus but my bag couldn't and pulled up the megabus policy about bag size (which did not say anything about overage fees, either for or against them.) He showed me the policy saying the weight max was 50 pounds and told me he "knew what 50 pounds felt like" and would tell me when I got there if I started emptying my bag out. I told him I was happy to empty my bag but to please tell me exactly what it weighed so I could empty a proper amount out. He continued to repeat that he knew what 50 pounds felt like, so, with three other bags still on my shoulder, I lifted the bag and walked back as forth with it. Keep in mind this man was at least 5'11" and made of muscles torso wise. I told him that I am 5'3" and in heels and I could lift and carry it, so it couldn't possibly weigh much more than 50 pounds. Suddenly at 630, this policy changed and he told me I could pay $20 for the overweight fee as long as I load it on the bus myslef. I said GREAT! Let's do it! He asked cash or credit. I handed him my card and he said that if I want to pay credit, I would have to go all the way to the other end of the bus terminal and by the time I did, the bus would be gone. Honestly, I don't know how I talked him in circles at this point, but it ended with me shoving the last $14 cash that was in my wallet in to his hand and watching as he put my bag on the bus. I've accepted megabus as a necessary evil for sometime now, but if they are running their business like a bunch of thugs, it hurts me on a cellular level to know anyone is supporting them, but more importantly, it concerns me that there will be more issues for others without my gift of gab in the future. This interaction could have gone a billion other ways, and could have happened while festival bound, causing problems for my staff or performers. I have contacted the producer of the festival discouraging them from using megabus in the future, and I strongly advise against it for anyone who doesn't want to support baggage bullying. read more

I arrived early at the stop in New York at 8:20PM, however the bus was over an hour late with no explanation or apologies given by Megabus staff. Additionally, the baggage handlers were using vulgar language and profanity, yelling at both each other and being extremely rude and dismissive towards passengers. Moreover, once I was finally able to enter the bus and it departed from New York, the driver was notably driving far below the speed limit on the highway and swerving side-to-side, suggesting that he was falling asleep at the wheel and lacking focus, posing serious danger to customer safety. When we finally arrived in Boston and exited the bus, our bags were thrown to the ground by staff, which could have damaged both my luggage and the items inside of them. Furthermore, as a result of the extremely late bus and dangerously slow driving, we did not arrive in Boston until after 2:30am, a full two hours after we were supposed to arrive there. Boston public transportation stops after 2:00am, and thus I was forced to find another means of transportation to my residence, which I did not budget or plan for. I incurred an additional charge of $13 because I was forced to take a Lyft in order to get to my residence over 20 minutes away by car. After such an extraordinarily negative experience with Megabus, I will no longer purchase any tickets from the company. read more

Never again! Megabus is a nightmare. It took almost 7 hours to get from Boston to NYC with NO traffic. Bus driver refused to drive above 40 on the highway and instead continually slammed on the breaks for no reason. I ended up feeling sick for most of the ride due to this. The bathroom was awful. No toilet paper or hand sanitizer and it looked like it hadn't been cleaned in a week. Trash everywhere and there toilet was overflowing with urine. Everyone on the bus was angry when we arrived but the bus driver was unapologetic. I filed a complaint with Megabus but they have since ignored me after an initial brush off "we will look into it email" from 3 weeks ago. I have tried to contact them since with no response. Highly recommend that NOONE ever ride this bus. There are so many options for buses to NYC from Boston that it is unnecessary to waste your time on a company that cares nothing for its customers. read more

BUS NEVER SHOWED UP. WAS SUPPOSED TO GET ON AT 6:30PM, AND THEN THE REP FOR MEGABUS said it was a half hour left. Waited until 7:00, again no bus and by then the rep had left us all stranded. Multiple bolts and china town buses passed. Finally the 8:30 bus showed up and the driver had no idea that there were 50 or so people still waiting for the 6:30 bus. I WILL NEVER TAKE MEGABUS AGAIN. read more

I go regularly between Boston and New Haven, and am very happy that megabus now covers this trip. I've bought all my tickets for this year, and they were all 1$ a pop. This might change as more people discover them, but I'm hoping they do - no company can survive on $10 dollars per trip (total, this is how few there people are on the bus nowadays). Plus: # Cheap. # Wi-fi, working wi-fi. # Fast, 2.5 hours, same as Amtrak. # Buses are of good quality. Minus: # The older man working at Sounth Station in Boston that constantly is cranky and yells at people. # Its a bus, and you do not have a lot of leg space etc. Not a big thing for me. The bus to NY seems to have issues, pretty often cancelled buses and long queues. So far I have had no issues, but I'll be back if I do. read more

My bus home from New York was an hour late leaving, and then we were about five munutes outside the city when the bus caught fire and we all had to evacuate into the rain and wait for the fire department as well as a replacement bus. All the company said was "Sorry for the inconvenience!" Is this a sick joke?! Never again. read more

BE CAUTIOUS WHEN GIVING UP YOUR CASH!!! - I recently had round trip ticket with Megabus and my ticket from my originating city was cancelled due to weather. Now if I could not get to my destination you would think that they would refund that ticket as well - OH NO!! Just the ticket that was cancelled. So be careful if you are paying your hard earned money on a Megabus ticket. read more

$1 fare? $5 fare? $9 fare? Those days are over. I just checked to buy Megabus tickets for a date 2-3 months in advance. Did I see the discount I expected-- Nope. Infact, dates beyond the 3 month period is not even listed. Thought I'd expect the least bit of honesty here but guess I'm asking for too much read more

I wish I could give them zero stars. My girlfriend and I took the 3:10 bus from NYC to Boston on Sunday 8/10. The bus before us was late and when it finally pulled away and our bus pulled up, we were ushered onto a single story bus with some other brand name (not Megabus). This bus had none of the amenities that Megabus promised. There were no at seat plug-ins and I couldn't access the wifi until the end of the trip. Furthermore, with about 2 hours left in the trip, the driver pulled into a desolate lot and announced that anyone who wanted to get off could, because we'd be there for ten minutes waiting for a relief driver. A woman asked if there was a bathroom (meaning at the location at which we were stopped) and the driver answered with a scoff, "yeah in the back of the bus." I've never been on a 5+ hour bus ride from NYC to Boston that hasn't stopped at a rest area where there were facilities for the riders to use. Why couldn't he meet the relief driver at a rest stop with restrooms? When the relief driver showed up, he wasn't happy about being there. He audibly said to the other driver "They woke me up out of a solid nap and told me I had to do this. I wasn't supposed to work today." and the other driver replied, "Don't let the ride lull you to sleep! It's only 2 more hours." Then they continued to chat while we all sat on the bus waiting to get back on the road. Customer service issues aside, I paid good money ($40/ticket) for the amenities that Megabus was supposed to have. I didn't have the outlets that were promised and got about an hour's worth of wifi. I could have ridden one of the $1 Chinatown buses but opted to spend more for these amenities. I wish the Fung Wah was still around. Same crappy ride but for way cheaper! read more

16 of us took Mega Bus from Boston to NYC on Dec 6th 2014. Our Bus drivets were nice and they were on time both ways. However the ride fown was much longer than anticipated as I think our driver was doing speed limit (which is fine) but I think she could have fone a little better than what felt like 55 as everyone was passing us. We did get there safely which I guess is the bottom line. My biggest complaint is the bus itself. There was the most annoying rattle on upper deck & temp was all over the place. On the way back we had no wifi and plug outlets were not working so nothing to occupy your time on ride. I think your busses in that respect need major overhauls. Also bathroom door got stuck many times. Thank you and I hope these are issues you can address. read more

To work for Megabus in Boston it seems there's a prerequisite that you be an asshole. I didn't meet a single friendly, or even neutral, person. I got stuck in traffic and arrived at the bus at 11:29, with a minute to spare and full of joy b/c the bus was still there! I told the driver that my bag was right behind me (I had run and my partner was bringing it in the elevator) and the driver slammed the door in my face! Can you believe that? Then the lady at the desk treated me like I was an idiot. Such poor customer service. Granted, I'm sure Megabus doesn't pay or treat their workers well, so perhaps therein lies the problem. I think I'd rather pay a few extra bucks for a ticket to be treated like a human being. read more

This company apparently has zero respect for it's customers. If you're prepared to take a ride in a freezing cold bus without overhead compartments and the worst internet connection ever - please feel free to book a seat. As for me, I will never do that again. read more

Half-hour delay departure to NYC from Boston. 2/17. Surprised with non-Megabus vehicle on trip down with no heat for hours. 4 pm bus arrived NYC close to 10. Lots of traffic. 2/19 1:10 pm - Half-hour delay departure NYC to Boston. Traffic, then 2.5 hour breakdown 25 miles west of Boston. Bus driver did not speak much English and said only, "There is a problem with the bus." and "New bus will be here in an hour. (Not)." No apology. Email from company says it is committed to getting us roadside service and back on road asap. (Not). Walking over snowbank to retrieve luggage. Get on another Megabus crammed with passengers. Arrive Boston 8:53 pm! Paid around $35 for ticket. Will look at other options next time and demanding refund. read more

I'll never use megabus again; their customer service is simply terrible and their refund policy is ridiculous. I wrote three times asking the same question. Each time it took them 5 days to respond and they gave me a useless answer ever time. read more

Arrived at bus terminal in Boston 25 minutes before departure where the agent told me to proceed to gate 25. While waiting in line I witnessed about 20 people board my bus to Burlington as I still waited in the line for gate 25. Out of nowhere I saw the bus shut its door and proceed to back out of the parking lot. Then my self and two other passengers scrambled out of the gate 25 line and ran into the terminal knocking on the buss's door. The driver stopped looked at us and then proceed to drive off. This was the only bus to Burlington from Boston. When I spoke to the gate guard he said he made a last call announcement which non of us heard over the people talking in the gate 25 line. Turns out gate 25 line was for three different busses all leaving at the same time. I filed a complaint with customer service and they filed an investigation with their supervisors. I got a call back saying that I was not waiting in line on time and they would not issue a refund or I could wait in stand by for the next bus - 24hours later. They said that they could not issue a refund even thought there were other customers with the same issue in the same line. WTF. I am surprised at the level of disorganization this company has at the Boston station. How can you have everyone come out of one gate and one line for multiple busses at the same time. Lastly, how can you not have an intercom for last call so it can be heard of the chatter. I rented a car myself and drove off to Vermont. They won't event issue a ticket for my ride back form Burlington. #MegaBullshitService read more

My experience with Megabus was terrible, and I will never take it again after two round trip rides, and I suggest everyone to stay away from megabus if you are traveling between Boston and NYC. First of all, the bus was never on time, they are usually at least 30 min late on weekend, even 1-2 hours. But if you are late, or you want to get on an earlier bus, they charge you an extra $5 for changing your reservation time. Secondly, I'm not sure if it's due to the bus's huge size, all the drivers I've seen, took the dumbest route, especially from boston to NYC. The trip is usually more than 4 and half hours even there were no traffic at all, and keep in mind that this is almost 5 hour driving without any break. Compared with other NYC-boston bus services, which averaged to be a little more than 3.5 hours, that's almost unacceptable. Thirdly, the wi-fi service they claimed can only do web browsing, but nothing else, there's always no service on the second half of your trip from Boston to NYC. And you will be bombarded by their brief safety introduction along with a lot of commercials after the bus start moving, which is quite annoying too. read more

I have never written a yelp review, and signed up today because my MegaBus experience was so horrible I couldn't just let it go. If I could give MegaBus 0 stars, I would have. From getting yelled at by supervisiors/bus drivers, to internet that did not work, to standing in line in the pouring rain (Megabus NYC stop is OUTSIDE) while the bus was delayed over 1 hour, to the bus leaking on me and having to stuff my own old receipts into the leaky area to prevent myself from getting wetter, to customer service refusing a refund because "there is no evidence either of your trips were delayed" I will never use this bus again. I am livid with the experience I had with this company. The company treats customers like animals. No one on the team knows any information when the buses are already over 1 hour late and cannot even provide an estimated ETA. Megabus employees yell at customers routinely when Megabus is at fault. I am disgusted with the business practices of this company. I have nothing further to say except that there are plenty of other companies to use and that I will be giving them my money in the future. Additionally, I will be telling everyone who will listen my experience with Megabus. Megabus- take responsibility for your mistakes. And get your employees a refresher customer service class. Or continue your current practices and let your employees continue to run your company into the ground. read more

Customer Service for Megabus is absolutely terrible. Called them and wanted to rebook my ticket via telephone as their servers prompted me to an "error site" several times and "locked" my ticket for 20 minutes. Called and a woman answered the phone reading from a script and when I explained the situation she said there was NOTHING she could do, I asked to talk to someone above her and she continued to read from a script on and on until she hung up on me. Their system is flawed, very flawed. Later on when I tried to rebook it, it wasn't possible because it was too close to departure time. I will NEVER again buy a single ticket from Megabus due to this. $45 down the drain. In addition to this nightmare experience with their customer service, their buses are uncomfortable. The seat is horrible. I put a toothpick under my toenail and kick full force into a door than sit in one of those seats again. It's like they hired someone to build the most uncomfortable seat in the history to mimic their overall company. Please do not support this company. read more

Regularly late without providing updates to customers, they charge more than competitors such as lucky star and they also make riders climb into the bottom of the bus to store their luggage (while driver disappears). A disgrace read more

Worst experience ever. I got on the bus at 7:00AM and arrived in NYC at close to 2:00PM. The reason being? They had to switch driver in Bronx because our driver had driven 8 hours. We waited for an hour and half at this gas station in Bronx for the other driver to take over the bus. They had the worst coordination ever! If they were going to switch drivers, they should have the other driver ready at the switching point, NOT MAKING PASSENGERS WAIT FOR ALMOST TWO HOURS. As a result, my schedule was all messed up and I won't take Megabus again! read more

MegaBus blows. It's a cattle call to get on the bus, and there are always a handful of people who can't get on because they've oversold the seats. They don't stop for food and restroom breaks so people are forced to use the in-house restroom and everytime the door opens the smell of buttasspussy wafts through the entire bus. Yeah, that bad. Plus the the wi-fi never works, so forget doing any work on your way home. Book early with bolt bus and save yourself the hassle. read more

After I swore never to take megabus again after my last trip, I was stuck having to take them one weekend when all the other buses were sold out and the train prices were outrageous. This time I had a much better experience and got to ride on one of the double decker buses. I don't know if it's just in my head, but the double decker buses seem a lot more spacious and comfortable. Also this time we got a bus driver with a larger bladder that didn't have to keep stopping to go to the bathroom. After this trip, I'd ride them again. read more

Not bad of a bus but I would still take the boltbus over megabus. The wifi is a hit or miss, my outlet didn't work and let's just say you will feel like a can of sardines read more