I have to say that despite all the complaints about Megabus they came through and earned another star. My friend complained to them in an email and despite all of the trouble we had with them they offered us two free tickets to compensate for our terrible experience. read more

Use another bus service...you've been warned.... Megabus is extremely unpredictable and for trips on the east coast NY-BOS, PHL-NY, PHL-DC is never my first choice. Here's a recent experience to illustrate what I mean. I booked a ticket from NY to BOS. After getting through the city we had to pull over at a gas station because the bus had no oil. We sat there for 3 hours while the driver tried to fix it and then waiting for another bus. Megabus sent me two redemption codes for the inconvenience. Because I now had redemption codes, I figured I'd try megabus again from BOS back to NY. I tried multiple times to book my tickets online but there was an error message that booted me out of the system with no possibility to return to my basket. So I tried again. But my redemption codes didn't work bc they "were already in another basket." So I called multiple times, but megabus wanted to charge me $7 to book over the phone, which was crazy bc their website didn't work and that's why I was calling. Who on earth would want to spend time on the phone with a call center if they didn't have to. Finally, I give up and say ok I'll pay the $7 just book my tickets. But when I call, they can apply my redemption codes because they're already in another basket! They told me to call back in twenty minutes when the redemption codes would be cleared fromt he basket. Customer service offered no solutions or ideas on how to resolve the situation (cut the phone booking fee to the online one or take my information down and then book my ticket in 20 min rather than making me call back.) I get that busses will be late on these east coast trips, so I tend to be pretty forgiving there. But having a bus breakdown, a useless app and broken website, and an inept or powerless customer service department is on megabus the company. I don't expect perfection but I expect function--and megabus doesn't even function. Booked a ticket on BoltBus even though price was higher. Bye megabus--it's not me, it's you. read more

The Megabus was a mega-letdown. I'd absolutely take the Bolt bus over Mega. The issues I had? Like other Yelpers, it's near-impossible to get there early enough to be in the front of the queue to get a lower-level seat. So, for 4+ hours, you're being bumped and jostled on the top level, feeling nauseous and slightly annoyed. Oh, and on the bus I was on, one side of the bus, for whatever reason, made a grating SQUEAKSQUEAKSQUEAK sound every time we hit a mega-bump. Which was roughly every ten seconds. Another negative was the plugs - I tried four separate ones, and none of them worked, leaving me with no laptop and a dead cell phone. Also, my registration sheet and the website claimed they were at Back Bay (closer to my house and a major reason for booking), but I was displeased when we pulled into South Station, 30 minutes late and with no explanation (from other reviews, I've gleaned that they've apparently moved). Another advantage Bolt has over Megabus is its leg room - I'm a petite person, and even I had difficulty sitting comfortably for so long, especially when the person in front of you has their seat even slightly reclined. Unlike other passengers, I had no complaints about the staff: both the gentleman checking my ticket in New York and the driver were courteous and pleasant, but sadly, it's not enough to make me ride again. read more

Get there early so you can get a good seat upstairs. WiFi is intermittent and slow. However, no complaints besides that. Very affordable option for going to NYC from Boston. I didn't use the bathroom so I can't review that. I just planned for the worst and held it. read more

Still the worst. Was waiting with my 70 yo mother in line outside in the rain at 30th St Station at 11pm and the guy standing there with his bluetooth headset ignored the line of people the whole time. When I went over to ask what was going on, he gave me a very dismissive answer. When the bus finally showed up the driver was equally dismissive. When I mentioned we've been waiting in the rain for an hour, he basically gave me a "So what?" Not one person working for the company had anything to say to a 70 year old woman waiting in the rain an hour for their late bus, and then even had the attitude when I politely asked like I was some pos. This company is run by horrible management, and they hire horrible people to represent them. read more

This was my first time taking the Megabus to NYC and I loved that we didn't get dropped off in the middle of Chinatown - first plus of the day. I loved the reclining seats and check-in was very easy and organized. My favorite part of this was the trip back to Boston. Now, luckily I had the boyfriend around to point me to the check-in line, otherwise I would have walked around Penn Station trying to find it. But apart from that, I loved how easy it was to get checked-in again and on the bus. When I took the Lucky Star last time we almost missed the bus because it's apparently first come, first serve whether you have a pre-purchased ticket or not. We left NYC on time and got to Boston earlier than expected - it was great! I will definitely use Megabus again in the future. read more

I rode on the Megabus several times when it was still a single level and still stopped in Hartford en route to either Boston or NYC. It was certainly a better experience than the typical Greyhound ride, however the biggest detractor for me came when they switched from South Station to Back Bay in Boston. I used to ride the bus to South Station, then hop on the Silver Line for the airport. This was often times far cheaper than flying out of the Hartford-Bradley Airport, and not terribly difficult to wrangle. Now if I want to get to South Station I have to take Greyhound, or preferably Peter Pan. I would say that Megabus gets four stars for the quality of it's ride and appointments within the bus, but only two for convenience since there's nowhere to wait if it's wet or cold as they don't really stop at actual stations. read more

Worst bus ever. Scheduled to leave at 7:30 Sunday night, I was in line at 7:10. 7:00 bus was just leaving, so I say to myself "oh, 10 minutes late, not bad." Next bus pulls in with a Boston destination, people get off... bus drives away. Uh-oh. No megabus personnel around. No bus. No megabus personnel at the desk. Megabus website does not work with your mobile device so no help line to call. Still standing in line with no bus at 8:00... Sign over the door to the bus says "NYC 9:30." Line is from the gate at the end of the bus terminal almost back to the main station (presumably because the 8:00 bus people were behind us 7:30 bus people). Give a big F U to megabus, go buy a Fung Wah ticket, get on the 8:00 just before it leaves, back to NYC by 11:30. Fung Wah in my experience (3 or 4 times) is infinitely better than Megabus for actual bus operations. They know how to get you there, and quick. Will never ever try to take megabus again. read more

The bus ride Boston-NYC and back was a torture. Mostly because we waisted 40 minutes standing in traffic in Harlem. Really? I am going to stick with Fung Wah and don't waste my time on traffic. read more

Today I am on a mega bus from Boston to NYC. After 3 hours drive the driver stopped in a parking/resting area on the highway saying he could not keep on driving because he run out of driving-time. So, here we are, at 11pm, waiting for more than 1 hour for the new driver to arrive. No, the ride was not for free (it costed 21 dollars) and yes, we are still waiting, so twho knows whe we'll arrive. Some years ago I had an other terrible experience with megabus in which the driver somehow got lost on the same route and started driving back to boston, and it took 8 hours to get to NYC (instead than the usual 4/4:30 hours). Never again read more

Never ever ever taking megabus again! This trip I'm about to describe was my final one with them. Appalling service.. The 9pm bus from Boston to NYC was over 2 hours late, no notifications or apologies. Many passengers decided to just book a ticket with lucky star (which happens to run on time unlike this company). At the time, it wasn't even clear if the bus was going to arrive at all. I urge you, please, don't give your money to these jokers. read more

Don't take this bus if you want to be on time for anything! Also.. wi-fi? Never worked. And was a loud ass banding noise the entire time. Arrived 17 minutes late to NYC to bring us back to Boston- stopped for 13 minutes to switch drivers??? And arrived in Boston 2 hours late! Surely I was late to my meeting. 6 hour ride.. never again. I'd either pay for an Amtrak, or drive myself. Maybe Bolt bus. Never this bus again. Called to complain they don't do refunds. Boy, bye! read more

Took Megabus from Burlington to Boston. Started poorly and got worse. Standing only as no benches to wait. Board bus 5 minutes before we leave and no where to sit. Driver sitting in the bus and made everyone wait in rain outside. The power outlets didn't work, nothing on TV's, no air on so the bus had no circulation. It got me there but at least have plug ins work for electronics. read more

Literally ANY other bus line between NYC and BOS would be a better option. Megabus consistently runs late and their staff do a terrible job communicating with riders. Their customer service department is just as helpful (as in, not at all). This is a garbage company. Lucky Star, Boltbus and Peter Pan, all have comparable pricing and significantly better service, save yourself the headache. read more

The only reason I gave it 1 star is because I cannot give it zero stars. I left my purse on the bus and I called the customer service line and I had the misfortune of speaking with Alex, who came on the phone with an attitude. He was very rude! I could hear him and his other coworkers giggling whenever he said something disrespectful. I will never take Megabus again. read more

I have been in touch with Megabus customer service over the past 72 hours and in all of my encounters your customer service employees have disappointed and offended me. I have been hung up on by your employees twice thus far. I am a frequent bus rider and have been a customer of Megabus on more than five occasions and even recommended the service to others on multiple occasions. According to your employees it is a Megabus policy to hang up on customers. This is definitely not a policy I can endorse. In addition, Megabus employees claim that Megabus tickets are "already discounted," but due to Megabus' inflexible policies I have experienced that it is one of the more expensive bus services around. My initial call to Megabus was in reference to a bus I missed in Boston as the weather was beginning to get bad before the recent northeaster storm. I was hoping to catch the next bus and was informed there were no more buses available that evening. This is unusual for Megabus which aims to inspire confidence in riders and extends almost hourly service from early in the morning into late in the evening. I am left with the understanding that due to the weather buses after 6PM were cancelled. Therefore, I have been penalized for travel complications caused by a sudden shift in the weather, and because I had no choice but to leave that evening I was forced to purchase a ticket from a more expensive carrier. The $33 ticket I purchased with another carrier due to discontinued service, or the rigid rescheduling policy, with Megabus resulted in $60 dollar trip between Boston and New York City. Hardly a deal! As a result I decided to minimize my losses and contact Megabus to see if I could reschedule my ticket, or get a discount on my next ticket. When I called to reschedule my ticket with Megabus customer service I was treated poorly - they hung up on me multiple times! Megabus employees even asked me, condescendingly, if I knew how to spell "inquiries" when sharing this e-mail address with me. How disrespectful, considering the reality that most poor people who may be forced to ride your bus line struggle with the consequences of poor literary education or illiteracy. This is the kind of comment that truly demonstrates the lack of consideration Megabus has for its customers. Not to mention, a demeaning attitude toward the illiterate. It could also be understood as a way to deter customers from sharing their legitimate complaints, by making them feel as if they are perceived as lacking literary skills while simultaneously demanding they issue complaints in writing. Regardless of how you slice it, Megabus is - and the sarcastic comment made by this employee was - wrong. Most people have been fooled to believe that Megabus is a reliable budget bus line, but what I have found is that Megabus service is full of hidden costs, inflexibility, and rude customer service. Overall, I have spent more money on traveling with Megabus due to the inflexible reimbursement and rescheduling policy - to date I have lost at least $50 due to this - than I have spent on similar fees with competitors like Bolt bus, who resolve this issue by allowing customers to adjust rides for free. I am done with being penalized for choosing Megabus. All in all including my recent losses, I have lost over $100 in fees due to choosing to ride with Megabus, and I will make sure to share this fact with everyone who asks me about my experience with this "budget" line. A company should never make it a policy to hang up on customers. It only results in loosing loyal customers like me. Unbelievable. read more

I see a lot of whiney people on here. I have mostly had good experience with megabus over the years. Is it perfect? Absolutely not, but what is in life. They have their flaws. Its a bus, if you want reliability that much fly, and spend more. I have had delays, waited out in the rain, had the bus get a flat. Sh*t happens. My biggest gripe over the years is how cold the bus is during the summer, it can be like a meat locker. Also over the last year and a half or so they have gotten slower. I have had trips last 6-7 hours!!! (Boston to NYC) years ago they were usually no more than 4 1/2 and you could count on it. People say the seats are uncomfortable? I'm 6' and find them more comfortable than Lucky Stars seats, which are meant for smaller people. Over the last 3 years i have bought 42 tickets, for a grand total (including booking fees) $181!!!!!!! Thats $4.30 a ticket. I suppose I always feel since I'm getting such a great deal I over look a lot of things, and have no right to complain too much. read more

We had a horrible experience with Megabus customer service. The company charged us $240 for 2 trips that were not taken and got lost in the system and would not provide new tickets or a refund. They said we made a mistake when in fact their technology is terrible. After repeatedly trying to use their booking system with no success and 4 phone calls, the agent refused to transfer us to a supervisor and eventually hung up on us. Terrible customer service with a habit of repeating themselves no matter how rational you remain. read more

Incompetent, Unreliable, Unprofessional, Shady Transportation Company. I was skeptical to ride the Megabus home from NYC to Boston, but agreed to purchase a ticket in an effort to make the trip more cost effective for a traveler accompanying me. We were scheduled to take the 9:40am Bus NYC to Boston on Sunday, March 10th. We arrived at the designated pick up location (34st b/t 11th and 12th ave) in the pouring rain 15 minutes prior to departure to see a line of people waiting, and three Megabus employees standing in a circle socializing, offering no attention, guidance or assistance. We tried to get their attention to ask them if we were in the right line, to no avail. There was a bus parked next to this line of people, with the driver sitting in the drivers seat, texting on her phone. At about 5 minutes to departure, we noticed the bus pull into the street and then light the display 'Boston' on the side. Frantic, we ran to the bus door to motion to the driver that this was our bus. She shook her head rudely, and disregarded us as she pulled into the street. We doubled back to the group of employees on the sidewalk, pleading with them to help us flag the driver and board the bus. One employee shrugged his shoulders and said, "sorry - you gotta call customer service" - to which we replied, "this bus is leaving early, and nobody helped us to understand if it was ours!". He them replied "what the F do you want me to do, run in front of the bus?!" I replied, "No - I just want you to try to be a competent employee." Frustrated, soaked, I ran back to the bus which was stopped in the street, waiting at a red light. I tried to flag the driver from the side, but she ignored me. I then pulled my luggage with me, stood in front of the bus, pulled out my ticket and waved it in her face, telling her this was my bus and she was leaving early. She shook her head, and pulled out her phone (likely to call the company to report her 'on time departute'). I took her photo and ran to catch a cab to Penn, where I paid $300 for an Amtrak home. I proceeded to call Customer Service. They showed no sympathy for this 'inconvenience' and told me that because the bus was reported to leave on time, there was nothing they could do. No refund, no credit, no sympathy. I happen to be employed by a firm that measures the impact of customer experience offered by companies, and I can say without a doubt, this is the lousiest, most crooked, transportation company in business. Don't do business with them - they have all the resources and infrastructure to provide a decent service - but their incompetent employees creates a SEVERE lack of customer experience. I will NEVER take Megabus, and I'll caution others against it as well. read more

My wife was standing at the gate 25 on November 19, to take 10 am Boston-New York bus. This gate was opened as expected but a Megabus driver requested her in a rude manner to get in the back of the queue of people formed somehow on gate 26 and let all this queue ahead of her. It was absolutely unprofessional and inappropriate behavior of the Megabus driver and 1 star seems like a compliment for him. read more

My wife and I had a reservation to go from Boston to NYC at 6pm. The bus did not arrive to Boston until 6:15. However, after letting the previous riders off the bus, the bus driver closed the bus doors and stayed inside the bus for nearly 45 minutes. Customers knocked on the door, asking when the bus would leave, and he refused to answer. No one was working at the Megabus desk, and no one at customer service phone lines would answer questions. Eventually, at almost 7, an hour after we should have left, the driver started letting people on. When my wife asked him when the bus would leave, he was very rude to her and raised his voice. He then refused to help any customers with their luggage. There was also soda on the floor of the bus, no wifi, etc, but the main issue is that the bus was in the station, with a driver, but he delayed everyone's journey by an hour simply because he wanted to. When asked about a refund, customer service later said, 'since this is an issue with the driver, we cannot offer you a refund.' read more

Hit or miss... After taking megabus almost everyweek between Boston and NYC. Pros: -Can't beat the low price $1, $3, $5 -backbay station is much closer than south station -double-decker and pretty clean and roomy Cons: -inconsistent timeliness -on a megabus now and the driver is probably driving 50mph and it took over 5 hours with no traffics - inconsistent buses - the wifi 50% of time does not work and the bathroom smells read more

I frequently take buses between Boston and New York, and have used all the major bus companies: Megabus, Bolt, Fung Wa, Lucky Star, etc. Megabus is the least reliable of the major bus companies--so bad that it prompted me to join Yelp in order to warn other potential customers. Some "highlights" of the Megabus experience: * I have NEVER had Internet that functioned properly on a Megabus. Never. * If there are not enough people to fill the bus, it seems Megabus will just cancel the bus and put you on the next one. They provide no information that they are doing this, and leave you waiting, puzzled, for an hour. * Even when the bus for which you've reserved a ticket arrives, it is frequently late to leave and even later to arrive due to the drivers taking extremely traffic-prone routes through NYC. * The drivers can be very poor--see other reviews for true horror stories. In fairness, I've also had some good ones. * The seats seems smaller than the competition, perhaps because (unlike other bus companies) there's no overhead storage. etc., etc., etc. There are plenty of other Boston-New York choices--why waste your time on Megabus? read more

encore with the one below me, i think sometimes i enjoy Megabus not only because I was smart and bought a dirt cheap ticket, but they worked to get me the service beyond what I paid for. Pro: i think they re-trained some of key staff so that people are very efficiently managing the crowd at stations; seats are way cleaner than I would expect; sockets do work which is itself pumping real money (on board electricity comes from gas burned). Cons: had they notified us that free wifi has an allowance and a way to monitor such allowance I would be better off read more

My Boston-NY trip was terrible. The BOS-NY left 15 minutes late, but even though I had paid for a reserved seat, I was not able to get that seat because the previous bus had been canceled and its passengers then had priority aboard our bus. So I paid for a specific seat for no reason, and had to sit next to the bathroom, which was extremely unpleasant. Then I asked the driver, before leaving, for the name of the WiFi network, and he said there had been problems on the buses with WiFi and he didn't know whether it would be working. It wasn't. This was a major waste of time for those of us who rely on WiFi to get work done, as cell phone service is not always reliable on the road. I would not have booked with Megabus if I had heard about the WiFi problems. There are many other bus companies that offer WiFi on their routes. The way the driver said "it had been a problem" made me think that it had been a while since the network was down (days at least, if not weeks) and that no one was actually hurrying to fix that problem. This was confirmed to me on the return to Boston. But it was even worse. We were told after a 20 mn delay, waiting on the street in NYC, that the bus would be delayed by another hour, which it was. So we left at least 1 hour and 15 minutes late. And we were only notified about this major delay once we were at the station when it should have been obvious earlier on. I never received a text message about this delay on that day. Then, half-way through the trip, the bus left the highway with no explanation and a new driver took over. We heard no communication or explanation from the driver or the Megabus employee sitting on the bus at that time, and passengers were left wondering what was happening. We heard no apology either for this egregious delay, and absence of WiFi. Finally, the bathroom got filthy very quickly, even though, again, there was a Megabus employee on board (besides the driver) who could have cleaned it up. Our bus, which was supposed to leave at 12:40 pm and arrive at 4:50 pm in Boston, arrived at 6:55 pm at South Station, over two hours late. And once again, no WiFi, not even a little bit, none, on the whole 5-hour trip to Boston. I would say that my Megabus travel experience was pretty horrendous, ignoring the passengers and showing an unacceptable lack of communication and professionalism. I would also point out that offering no WiFi when you know the problem has been ongoing is false advertising. And of course they refused to give me any refund. Megabus is a waste of time, and waste of money. read more

I travel Boston nyc round, it's the worst thing can happen to a human. It is impossible to sleep, you can not bend your legs, cross them unless you measure 1 meter. if you get two places, the belt thing could basically kill you, if you fall asleep to the window and fall into a hole you feel like you were swallowed by a giant washing machine. It is the worst thing that can happen to be human. If you have another option, NEVER use it read more

I forgot my luggage yesterday in the bus going from DC to Boston. I know it's inside the bus because I checked the footage with the security officers at the south station. I also know that the cleaning service inspected the bus two hours ago and yet when I talked to the customer service and Begged them to contact their cleaning service in Boston so that I can pick up my stuff, they seemed not to care. I have no clothes and they could simply find a way for me to pick up my bag. It was my fault forgetting the bag but terrible customer service read more

Wow. Just stay away. Paid for reserve seating on a double decker bus with power outlets and wifi. Bus that came was single level, so paid reservation was meaningless. No outlets or wifi either. Pathetic! Of course, the bus driver was a pleasure, which made up for this... not! He was one of the rudest people I have encountered. I think he shouted.. and I do mean shouted, at nearly everyone during boarding. This company is a joke. Try lucky instead.. at least you get what you pay for. read more

Terrible service! Never depart or arrive on time! Please choose other bus companies! I'll never have another trip with Megabus!

I was amazed at all of the ONE and TWO star reviews. My wife, daughter, and myself, took Megabus from Boston to NYC today. First time ever on this bus line. The bus promptly left at 7 AM as it was scheduled. I had a seat in the front row of the upper deck. The view was great and worth the extra $7. My wife and daughter sat right behind me. Also worth the extra $1 charge to reserve this seat. The appeared to be nearly full, which for the price should be expected. The seats are not spacious and a the vinyl is a bit slippery. Charging ports were in place and functioning properly, as were the air vents above my head. For what we paid I have ZERO complaints. read more

Horrible! Don't use this company. We booked round trip travel Bos-NYC. They got us there two hours late. We missed our first scheduled activity. Then they emailed the night before our trip home and cancelled our trip for "operational reasons". They couldn't care less if they strand a family of four with two kids in NYC. Their site wasn't working to rebook and we had to go through another company. read more

Pathetic service. Had two trips rescheduled / canceled on me the day before it was scheduled (one resched, one cancellation). The rescheduled bus was 3 hours late. 3 hours of delay for a 4.5 hour trip! Utterly pathetic. read more

Writing this review as I am stuck in the metal tube from hell. Here's just an overview of my trip Depart NYC at 7:40am Arrive Boston at 11:55am We all get on the bus, it leaves 10 minutes late. "Station" attendants are asleep in the bus and extremely rude to customers. Bus gets out of manhattan and stops at a gas station We wait 60 minutes for another bus driver to show up because the dude originally driving doesn't go to Boston. This would have been great to know back in NYC so I could have taken a different bus. Also a lovely customer service aspect is telling the customers "you're lucky I took you this far and didn't leave you in the rain" Driver is doing definitely 45/mph the entire highway, breaking constantly. We have two stops on the side of the highway ( so far! still have 89 miles to go!) It's now 12pm and we're supposed to be in Boston. However we are 89 miles away pulled over at a Burger King for a stop. I can't make stuff like this up. Do yourself a favor, take ANY other bus company. Don't even consider taking this bus. If I could rate this negative stars, I would. read more

There I was trying to save some money and try something new. The Megabus never showed up and after calling several numbers I found out that it is actually some Dattco bus company from New Britain, CT that runs the service under the Megabus name. Megabus needs to fire that company, their customer service is horrible. Never mind the fact that I was pushed around to 4 different people because no one seemed to know what the other was doing... Never again! read more

I'm going to preempt this by saying that I may be a little overly frustrated due to miserable ride home from Philadelphia last night, courtesy of Megabus. Before purchasing my ticket I did read the reviews on Yelp and was hoping that more people had positive experiences on the Megabus, than those who had not so pleasant experience (I was overly optimistic.) I understand people are more likely to say something when they are upset. One of my serious concerns with the bus stop in Philadelphia is the location on a dimly lit side street that does not appear to be patrolled by any local enforcement or property security company. The other concern is that there is no way for passengers to find out the status of their bus (no status boards, text alerts, online status....etc.) Also, what if it was raining?? The staff was helpful, but there is only one or two people and it wasn't clear who was working for Megabus. The 11:00pm bus arrived 25 minutes late and the bus was already half full - at that moment I was grateful I didn't arrive 15 minutes prior to departure (as my ticket indicated), but 45 minutes early or I would not have had a seat on the last bus of the day back to Boston. It would have been nice to know that my bus was coming from a different location, therefore reducing my chances of getting a window seat from slim to none. Upon boarding the bus, we were told that we would be stopping in 30 minutes to switch buses (okay, fine. I can respect the stop for a properly functioning bus) - this seemed to go rather smoothly. After the bus swap was complete, we hit the road and I thought, finally, I'm heading home...but no. We stopped again for a "break" that was supposed to be 30 minutes, this excursion went on for about 50 minutes. So now the bus left it's initial destination 45 minutes late, plus a 20 minutes bus swap and now a 50 minute potty break... The rest of the journey was just a mix of complete exhaustion, melted with frustration and heat (because about an hour into the trip I could no longer feel cold air coming from any of the vents and I started sweating). The buses were clean, I'll give Megabus that, but this trip was not worth it even it was free! It's unreliable and not a comfortable trip. The impression I got is that the company keeps it buses clean, tickets cheap, but the buses and the routes are run by people who don't own a watch or care what time of day it is. read more

I didn't read the reviews before I booked my seats for my round trip Boston/NY tickets, but started to get concerned after seeing all the bad reviews. But I figured that I would take my chances anyway. From Boston to NYC -- got a great driver who was funny and engaging. I was scheduled to take the 8am bus, but since my other bus got in so early I was willing to wait for the hour and a half to get on. But the person at the gate said they had plenty of room, so once he checked my confirmation number I was headed to NYC an hour earlier than scheduled. I sat on the bottom, which was a little cramped even at a table, but it was a pretty good ride down -- driver even stopped for a 10 min. break so people could stretch their legs. From NYC to Boston -- Had a situation where a friend had a family emergency, so I couldn't stay with him overnight and catch my original bus. So after booking my late ticket, realized that the arrival time to catch my connection in Boston wasn't going to work, so when I went up to the guy checking the reservations I asked him about getting on the earlier bus after explaining my situation. He said no problem for $5 (which I didn't mind paying -- in upper scenario I didn't ask to go on earlier bus, he just offered to let me on). Went in the upper deck this time, found it had a little more leg room. Had a relatively good trip back. Missed the possible connection, but my ticket for that was good anytime so that wasn't a big deal, I just took the next one. Complaints -- WiFi was spotty, but most of the stuff I wanted to do on my tablet didn't really require it. And my phone can be used as a WiFi spot, so if it got really bad I could use that. Overall, I had a good experience on that route and would do it again if in a tight spot. read more

I took the bus from NYC to Boston. The bus broke down after 2 hours of driving due to a bad tire. We were told that another bus would pick us up in 45 min but it turned out to be a wait of 2 hours. The company should train their drivers to be more professional when dealing with these situations, giving passengers information of wait times. I only learnt that it would be a wait of 45 min cause I was sitting in the lower deck and somebody asked the driver. Nobody sent an apology for the trouble caused. Plus, the first 2 hours in the bus which broke down were pretty stressful as the bathroom door could not be locked and it kept bumping and making loud noises. read more

Subpar customer service. Directed us to the wrong line which caused us to miss our actual bus, waited around for 30 minutes only to be told by the employee that we had to pay additional money to board a different bus with plenty of seating due to their mistake. Poor communication and route planning read more

I've been taking buses from Boston to NYC Maybe once or twice a month for the past 5 years. I usually stick with the chinatown buses (cause of prices) but since those shut down, I started taking Go Buses (awesome). but, go buses didn't have any available seats one day so I decided to just go with Megabus. THE BUS BROKE DOWN ON THE SIDE OF THE HIGHWAY FOR 4 HOURS!!!!!! We were stuck 45 mins outside of Boston!!! FOR 4 HOURS. And Megabus didn't send another bus to come get us!! Had to wait for a mechanic to eventually fix the bus. OH - best part! About 2 hours in, they did End up sending a bus to us that only had 9 available seats. The driver of that bus decides that SHE'S going to pick who gets on "her bus." Exact words: "IMA PICK WHO GETS ON THIS BUS." WHAT IS THIS? KINDERGARTEN????? Never mind using logic. SHE LITERALLY JUST PICKED RANDOM PEOPLE?!!!!! NIGHTMARE OF A TRIP!!!! read more

After last night's experience, I vow to never take Megabus ever again. Booked tickets for the 11PM bus from Philadelphia to Boston but the bus arrived two hours late. The driver just shrugged it off and didn't bother explaining or apologizing for being late rather he just blamed it on traffic. Around 3:30 , the driver got lost in New York for over an hour. He was U-turning, backing up, driving in circles, hitting things, and driving us into potholes left and right. Even with a GPS and stopping to ask the NY police for directions, he still managed to drive in circles. Eventually, he figured it out and we were on our not-so-merry way. Then around 7:45 he wakes everyone up proclaiming we were 30 mins away from South Station, we weren't. We were an hour and a half away. The whole experience was a nightmare. We were supposed to arrive at 5:50 but with all the delays we didn't get back till 9:10. I do not recommend anyone taking the Megabus unless it's your last resort even then hitchhiking may be a better alternative. read more