Talked to guy on the phone i just asked him a simple question and he got mad and said to brng it in…read moreperson so i went and he was suggesting more than was needed like re assembling the bike even though i just needed the habdlebars tightned and he said to come another day even after he told me to go that day.

Best Fitting for riders in the area. Definitely worth it if you are looking for a new level of…read moreriding for Mountain to Road cycling. you should visit Felipe he can get you to a great level not only to service your bike but to get a great experience with them.

I first received a bike rack for my e-bike off of Amazon from a company named Young. For $240 I…read morereceived what looked like a box of aluminum siding. I could tell the instructions were translated from Mandarin because I can speak a lot of it. It made no sense. I sent it back. I still needed a rack. Bike shops only had $800 choices until I spoke with Alligator. I explained that my budget was about $350 and they had a perfect solution. They assembled the rack and taught me how to install it on the 2 inch hitch receiver. This device has locks for both the hitch and bicycle. The weight is reasonable to carry, it looks cool and I'll try it with the bike tomorrow.

Excellent "while you wait" service. Appreciate it's location and attentiveness…read more Plenty of bike and apparel accessories in stock - see pictures.

Wow! This was my first time inside of a proper bike shop. I placed my order online and expected a…read morequick in and out with not much interaction. When I tell you how awesome this staff was, they asked if there's anything else I would need with the item I purchased. The staff seemed genuinely interested in what I was saying and guided me on what was worth the money! This is the shop to go to for customers of all skill levels in the world of biking. Don't waste your time anywhere else, this is the place to be! They have a plethora of high end bikes, trail bikes, beach bikes, cruisers, etc... Ignore the negative reviews, this shop is a gem!

Just another confused bike shop in South Florida that does the bare minimum, sells high end stuff,…read morebut has zero knowledge on how to support maintenance efforts and warranty efforts. Customer service out the window, if u need to fix a flat on your huffy, these are your guys. Anything else more technical, ChatGPT is probably better

Had a wonderful experience shopping for my dream bikes here. I was guided kindly and patiently to…read morefind my perfect fit, they adjusted everything that was needed, changed the front handlebar to fit me more comfortably, got everything done on the spot, and helped me carry the bikes and put it in my car

Woot woot! Next day service, smiling technicians in a bike store smack in the middle of the ol'…read moreLeadville, what more can a girl want! Nice gear and accessory selection too! Will be back!

We love getting out and walking is too slow. We also had the idea of taking our bicycles with us on…read moretrips, so we needed a bicycle that is portable, and really nice if we are able to be folded. We eventually discovered Citizen Bike for their many styles and sizes of bicycles, but what attracted our attention were their smaller 16" folding bicycles. We ordered one then another weeks after the first bicycle was ordered then arrived because - quite simply - it was light, portable, easy and FUN to ride! We rode these bicycles for a few months, then my wife was getting tired and couldn't keep up with me on the bike lanes and hiking trails. I decided to help her ride better and to stay alongside me, by looking for a bicycle that was the same as our current bikes, BUT electric! I had to look NO farther than Citizen Bike again, where I found our first bicycles! BUT I wanted a test first, so I picked up a red Lil London ebike for her. The pandemic had started and supply chains has slowed everything, including Citizen Bike. Eventually, it was sent and I took the first ride; it was so fun and a successful test ride, I immediately ordered an eBike for myself in the color white. It arrived faster which made me happier. Today - as I type this - we do NOT ride our bikes everyday. We are both photographers, so our cameras and photography take up a lot of our time. BUT we do find time to ride all year round, including in Winter in the snow and ice! Today it's been three years since we ordered our Citizen 16" folding eBikes, and we just surpassed 1500 miles! As I stated, we don't ride everyday BUT when we can, we do ride! Our longest ride thus far has been about 20miles. During the past year, we have again been thinking of upgrading our Lil Londons with a newer folding bicycle, a bigger motor and battery, and with suspension for a smoother ride. We've tried a few BUT, they do not match the quality nor the sturdiness of our Citizen Bikes, plus it seems ebikes these days are made to NOT be pedaled, and WE like pedaling our ebikes! So, we are keeping our Citizen Bike 16" folding eBikes for now, but just wish they'd upgrade the folding ebikes available displayed on the webpage. It's the same ones we have right now at home that we had purchased years ago!

I didn't go to an actual location. I ordered my bike online and I absolutely love it! I ordered the…read moreTokyo in green. Shipping was free for me and I got a pair of free citizen branded socks and a water bottle as I had a few custom things added to my bike. It came packaged well and there not a single scratch or anything on the bike and the paint is absolutely amazing. Looks like quality stuff. When i ride my bike I feel like i'm in total control. The brakes are really strong. I didn't upgrade for the softer seat which i wish i did because the standard one is very hard and hurts me after a while. I have no regrets about my purchase whatsoever. I highly recommend them. They are extremely affordable and good quality bikes in comparison to the other folding bike brands. Their site is extremely user friendly. I love the convenience of being able to fold my bike I can transport and store it pretty much anywhere. Add ons ~ I got the bluetooth player that also serves as a horn (bike came with a regular horn as well still). I had water bottle holder added.

Carvelle Bikes took amazing care of our bike. Every little issue was resolved with attention to…read moredetail, and it truly felt like they treated the bike as their own. They even added a couple of enhancements and gave great recommendations that really improved the ride. I truly appreciate the service and dedication and will definitely be back.

What an amazing bike store right in Wilton Manors. Very welcoming and knowledgeable about our…read moreintroduction to e-bikes and the brands they sell or sold in the past. Such a nice experience and not only professional, taking time to educate us, but so personable as well.

Great place, fantastic options, and the best staff…read more I called ahead to this store, as I was interested in getting a bike on sale I saw on their website, as a gift for my father, but the day I was going to go, the sale had ended. The employee that helped me, Maria, was an absolute hero, she searched for the bike I wanted and managed to not only find it exactly, but even helped me keep the sale price! I went in and she showed me each bike that was similar in case we were unsure, and was very patient as we tried each one. In the end, she got us a really good price and left us feeling confident we made the right decision with it, and could not be happier. The service really knocked it out of the park and I will definitely be sticking here for any future bike purchases. Cannot recommend enough!

What a terrible shame for city bikes employees , who are both incredibly rude and uneducated on…read morevintage bikes . They are careless with other peoples property but ever ready to complain about customers - who I may add without them the employees would not have a job. Very unfortunate to be so smug and arrogant towards one's customers . Being polite is free city bikes!

Staff is always friendly, very knowledgeable and helpful. Service is quick and affordable. My go to…read morebike shop for service on my bike.

Fantastic customer service. I needed a charger for my electric bike. The Trek store ordered it for…read moreme and had it ready in a few days. Super nice people. I highly recommend this bike shop.