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    Alex's Bicycle Pro Shop

    4.4 (87 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - Alex's Bicycle Pro Shop

    Bike repair and maintenance

    Alex's Bicycle Pro Shop Photos

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    Reviews With Photos

    Daren R.

    Absolutely amazing bicycle shop with mass inventory of high-end bicycles for the pro or novice customers. Also offering bike clothing, Oakley sun glasses, bike accessories and a full service maintenance and repair shop. Basically, a bicyclist's dream store. Inside the bike shop is Watts & Coffee, which is an elegant coffee shop slinging specialty coffees and muffins. The offer a relaxing area to sip a Colombian coffee, which I did, or have a bite of a muffin or danish while awaiting for your bike repair. I noticed people coming in off the street just for a good cup of coffee. Great shop...

    Wheel hub

    Came in for a tune up on a Saturday to mainly true my wheels and to rebuild wheel hubs, the person who received my bike was helpful and considerate and showed me at the spot that the hubs needed to be checked and possibly rebuilt, but when I picked my bike up the following Wednesday, came to see my bike hastily built as the wheels still were not trued, fork top stack assembled in the wrong order, and worst of all the front hub not sealed all the way as it is jutting out of the hub, came back in to show the person who I picked up the bike from, which then he brought a mechanic who told me it's like that and it doesn't touch the forks so it is good, which it isn't.

    The bike I bought
    Jeff B.

    I would only give 2 1/2 stars if I could because Alex seems like a nice enough guy; but the truth is it wasn't a good experience buying a bike at this place. The first day I spoke with Alex and he only had one bike in the place that would "fit me" in the price range and style of bike I was looking for. I left to think about the bike overnight. Bikes are in high demand right now. The next day I returned to get the bike and the attention I received was atrocious. I should had left the bike there bI had Invested the time and was there and wanted to start riding so I waited around 40 mins just to pay for the bike. The real problem isn't the wait. In retrospect, they never fitted me for the bike. They didn't ensure it was the right size. They didn't ensue the seat was at the right height. They didn't ensure the handlebars were at the right height and angle. The didn't do anything and I spent almost $800 for the bike. I didn't even get the manual that was supposed to come with the bike. Moral of the story, if you're not spending thousands of dollars, you're better off at another shop. Dicks does more for fitting you on a bike than this place and this is supposed to be a "bike shop." I'm taking part of the hit because I should had been a better shopper and demanded more (or left) but at the end of the day they should had done their jobs and they failed and I cant recommend them unless you know exactly what you want, need and is best for you or if you.

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    23 days ago

    Great customer service. Everyone was so welcoming. My bike was good as new thanks to the adjustments.

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    3 months ago

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    12 days ago

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    2 years ago

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    1 year ago

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    7 months ago

    They repaired a popped tube on my son's Ebike within 24 hours and then the bike was good to go.

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    14 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    3 years ago

    great service. Thanks Aarron and team again fitted my very hard to install inner liners in my Conti GP 5000 STr. Job well done as always.

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    4 years ago

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    4 years ago

    Very reliable bike store. Nice staff. Always accommodating with parts and great service!!!

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    6 years ago

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    7 years ago

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    5 years ago

    Good selection of high end bikes and supplies & accessories. Knowledgeable staff, plan to bring my F12 here when needs service

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    5 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    9 years ago

    Great shop to buy accessories or a bicycle. Everyone is very helpful...and patient too.

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    7 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Excellent service and very knowledgeable staff! they were able to take care of all my issues and provide me with some great tips.

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    Page 1 of 3

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    Review Highlights - Alex's Bicycle Pro Shop

    A+ thumbs up to Jason who was so very knowledgable and kind he took his time explaining all the nuances of bicycles to my son who was in market for his first high-end bike.

    Mentioned in 2 reviews

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    Durango Bikes

    Durango Bikes

    (42 reviews)

    $$

    Customer service was immediate and had knowledgeable staff. Discussed pricing and models of the two…read moreelectric bikes with the sales rep. The EB prices start at $1800. The majority of the store is high end mountain bikes and accessories. Big costly decision and must do my due diligence before making a purchase. The business fronts Pines Blvd with good visual exposure unlike the rest of the plaza that sits far back.

    1 Star - Felt Intimidated, Unsafe, and Disrespected…read more My experience at Durango Bikes was extremely uncomfortable and concerning. When I returned to pick up my bike, I found myself in a situation where I was out numbered by 5-6 male staff members and no other customers in the store. As a customer simply trying to clarify billing and service issues, this felt overwhelming and intimidating rather than supportive or professional. During the interaction, a large dog was also allowed to come from the back working area into the front of the store. Given the already tense situation, this made me feel unsafe and added to my discomfort. This did not feel appropriate in a customer-facing environment, especially during a dispute. I also could not ignore the way I was treated throughout the interaction. I felt dismissed and not taken seriously when questioning charges and services that had not been completed. The overall tone and handling of the situation left me feeling disrespected and, frankly, discriminated against. At no point did anyone attempt to de-escalate the situation or offer reassurance. Instead, they lied repeatedly and told me I was incorrect, the environment felt hostile and unwelcoming. No customer should feel intimidated, unsafe, or unheard when simply trying to resolve a service issue. Based on this experience, I would not return or recommend.

    Collareta Cycling - Two Factor Ostro Vam

    Collareta Cycling

    (19 reviews)

    $$

    I went in for a basic tubeless tire change after running over a large nail. I specifically…read morepurchased the exact same tires that come stock on my $3500 SPECIALIZED DIVERGE. Then the guy tells me he doesn't do repairs on 3rd party parts??? The tires are direct from specialized? How is that 3rd party?? If you ride SPECIALIZED, DO NOT GO TO THIS BIKE SHOP!!! I've worked as a bicycle messenger in NYC for 10 years, & I've been to hundreds of bicycle shops. The guy running the shop is rude, & condescending overall. He'll only do repairs when he's selling you his own 3rd party parts... Response to the condescending owner: Imagine this, you moved to Florida from NYC a year ago but still don't have a car, & ride a bicycle everywhere. You ran over a nail, & have been off your bike for over week. You wait for the specific, difficult to find, replacement tires to arrive. Then you're told that they won't install tires that are the exact same brand as your bicycle?? Let's be honest, you didn't even have my specific tires in stock! You wanted to sell some off brand garbage tires. Your bicycle shop is an embarrassment. I can say that because I've been to hundreds of shops all over NYC, NJ, Philly, & FL. The difference between me & you is I am a FULL time cyclist, not a part time one.

    Collareta has it all! Super knowledgeable staff, great inventory and lots of accessories. I was…read moregreeted by the owner, Andres, and after helping me narrow down my options, we worked together to build my ultimate bike. I expect to continue coming back to the shop for all my future biking needs.

    Alex's Bicycle Pro Shop - bikes - Updated May 2026

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