Amazing, prompt service from knowledgeable experts. Staff is friendly and welcoming. They are also accessible and supportive of people with disabilities read more

extremely rude over the phone and in person. Worst bike shop left me stuck on the road

This shop is awesome. I came in very sad about my stolen bike but left with a brand new upgrade, they were very knowledgeable and patient with me and had a large selection of really nice bikes at great prices. Jordan went above and beyond for me, I couldn't be more grateful and happy with my experience there. If you need a bike or accessories this is the spot! read more

As soon as I walked in, it was easy to notice the large bike selection in the middle of the store. Joey who was cashing out another customer, greeted me and told me that he would be right with me as soon assistant he was done. I went in to get a new seat for my bike. He showed me four different seats which were all reasonably priced and also allowed me to try them out. I wasn't pressured to purchase the most expensive one. My bike also needed a few minor touch up so I went ahead and got the seat put on and serviced. Overall, had a great experience and do recommend this bike shop. read more

Big Wheel Bicycles - Bikes Near Me - Hollywood, Florida

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Full service bike shop in Hollywood that carries multiple brands and types of bikes. Shouts to Andrew. He gave me multiple options that fit into my budget and did his best to make sure I got the most bang for my buck. Not only Andrew but the entire staff was very helpful. I reccomend this place for all your cycling needs! read more

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Friendly and knowledgeable staff. Dropped two vintage bikes off that were in desperate need of maintenance plus some. I asked for additional items which they could've easily agreed to and made additional money on, but they provided honest opinions and suggestions which ended up working for me and saving me money. The turnaround and the service were great. read more

They did manage to repair my bike and the final price was decent, but the experience itself was not. Poor customer service and had to wait longer then promised for the repairs. read more

Drove a good distance to check this spot out bc one of friends recommended it. Small stand alone building in a spacious plaza in Pines. The people inside were nice, attentive, friendly, and super helpful. Most of not everyone there were all bikers, and either road bike or partake in mountain biking which is cool! So they really know what they're talking about. We came to get a road bike assembly and another road bike needed a tune up. Pricing was very reasonable for service especially during these times. And turnaround time was amazing. We got our services done within the day, roughly 5hours! One of the bikes needed a bar re-wrapping, but that was an extra cost and it was $10. They obviously had a variety of bikes for sale. As well as all the accessories you might need. Did I mention the personnel were awesome there. Shoutout to Sheldon and Tita Metz for helping us! I was able to try out a bike that I've been eyeing, and they let you test ride around the plaza! Can't wait to come back for that purchase! read more

We placed my bike on consignment last year before moving. We gave them the price we wanted to sell the bike for and we were told that we would be called with offers before a sale was made. We went by to pick up the bike only to find out that they sold it last month and for less then we asked for it. And then they wanted a 20% handling fee. So many things wrong with this. What if I had not stopped in would they ever have called to tell me that sold it. And then I was told if I cared about my bike I should have called them to check on it. Mind you they negotiated to 10% handling fee but still not happy and feel like people wanting to do business with them should know how they handle business transactions. read more

So far so good. It's close to our house so it's our go to bike shop. Repairs are quick and not too expensive.

Always great service here! Bought three bikes over the last couple years! Jordan you da man!!

If you're looking for a bike definitely check with Big Wheel! After weeks of bike shopping all over Miami I came across this shop when I saw the bike brand Specialized list them as a retailer. I figured I'd give them a call and see what kind of deals they had on the bike I wanted...I found all of the larger bike shops were selling bikes at msrp while smaller ones were more likely to negotiate. Bought my bike at Big Wheels with an incredible deal and the service was stellar. In addition to the bike deal, they also offer discounts on any accessories, etc... for future purchase so I actually came back to buy gloves and a helmet. The store is packed with bikes...more than the usual bike shops so its slightly overwhelming, but if you have an idea of what you want just let the professionals take over and handle you from there. Another interesting tidbit is the fact they have tester bikes the shop owns that they allow you to test ride. A friend got to ride a top of the line carbon road bike- SWorks...anyone that knows about bikes knows thats a pretty expensive ride so the likelihood of you ever getting to ride one is pretty slim and they were nice enough to offer it with no issues. Definitely look into Big Wheels as an option. Great prices and service! read more

Thanks for taking care of me so quickly! Will be back to fix the rest of my bikes in no time. Thanks for being there for the neghborhood. My kids say thanks too! read more

Not sure what the deal was the day I walked in but I was in that store for a good 15 to 20 mins looking at bikes with $2500 in my pocket and not once did anyone ask if I needed help. Mind you I was the only person there . Not sure if I was judged on my appearance since I had just gotten off of work and I work in the collision field so I was dirty but not filthy or sweaty. I know $2500 isn't at all near the most expensive bike but still some acknowledgment would've been nice but needless to say I walked out and went to another bike shop in the Pembroke Pines area and the treatment was night and day. Never stepping foot in Big wheel Bicycles again. read more

Went in for a hood change on my bars , price on the hoods were listed for 20$ and labor was 8$ from the mechanic coming out to 30$ in total with tax. After leaving and arriving home I looked at my receipt to realize the hoods were priced for 13$ ( different from the price on the barcode) and to install was 15$ and it took the mechanic 5 minutes to change it..... so with the hoods being on sale they still rang it up for what the tag said and more for what the mechanic told me to tell them to still make it 30$. Not supporting this shop anymore and have been coming here for years. read more

Big Wheel Bicycles - Bikes Near Me - Hollywood, Florida

HORRIBLE!!! Do not come here ever if you care about your bike ! I have a very expensive bike and they scratched my dropper they gave me the bike and didn't tell me anything when I found out I went bike and told them like ?? What happened and they said it's a mountain bike it's meant to get scratched and I reply like yeah it's meant to get scratched but on the trails not in a store‍ so then they offer to paint it and say you won't even be able to tell the difference and this is the results... this is a rockshox reverb AXS a 800 dollar dropper... DO NOT GO unless you don't care about your bike read more

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Yikes, walked in the door, and it smelt like crippy..LOL, Being an 80s child, I do admit I'm very familiar with the odor. But to get to the point, how do you justify price of a bicycle at $6000? If you Are thinking about a bicycle, pass on the store because he need an oxygen mask to walk into it. read more

I came in here looking to buy a bike and I have to say I had a great experience. Renny took the time to advise me which made me feel confident in the investment I made. Don't hesitate to choose this spot if you are looking for a bicycle or anything related. read more

I purchase 2 bikes from here and one went flat a week later. They were pretty nice as sales reps in order to get you to make a purchase. So we're back here today to get the inter tube to change the tire. The sign says they open at 12:30 it's 12:45 still not open. They offer a wide variety of bikes and if they don't have it they will give you the offer of ordering it. Bikes range from $100- & up 9-10k depending upon your professional requirement. They are also pretty knowledgeable about bikes they even have raining sessions to teach you how to ride. read more

I stand by my last review (7 years ago - wow! Where'd those years go?) and add this as an update -- same owners (great folks!) and same high integrity, hard working staff. Everything you'd want in a serious bike shop. MAH-velous! read more

Tried contacting the store 12:50 on a Sunday when it is advertised that it was open. Called three times, no answer but after asking to push zero, I was hung up on. Will buy elsewhere. read more

BWB (Big Wheels Bikes) This is the best bike shop in South Florida, PREIOD. The owners (Tony & Sandy) are beyond customer focused. I have known this couple & their shop for over 25 years when I first moved to FL and Tony lent me a bike for a friend to do the MS Break Away to the Keys bike ride. Since then I have purchased bikes, had dozens of service visits, recommended the shop to countless friends and neighbors & they all LOVE the shop. The staff all rides bike and they even host rides throughout the week. Their son Jordan works there also and knows everything about the lates bike technology. Bikes are in everyones DNA who Tony recruits to be a part of his team. if you are looking to get a cheap bike or get the best deal, take your business to Amazon. If you want a real relationship with a shop that cares - Big Wheels is it. read more

Stopped by the location today over in Hollywood, Florida. Great selection of bikes plus accessories and lots of staff on hand to assist and educate. Lots of Specialized and Scott bicycles in stock and a no-pressure/no sales pitch attitude from the staff. The owners of the shop are also hands on so it adds a nice touch read more

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This the only bike shop i trust! I started road cycling with this shop and we became friends, now after being a part of this team, we are family. The owners Sandy and Tony are great. Always looking out for all of us and checking in on us when we don't show up. I wouldn't choose anyone but them, they are family. read more

Big Wheel Bicycles - Love this bike shop! I've bought just about every bike i own from this store and i trust them like family. - Bikes Near Me - Hollywood, Florida

Definitely understand that the demand is high right now, as the shop told me when they explained they do not sell bikes. Also confused by the 'repairs' listed on my receipt since it does not match what we discussed. Headed to a different bike shop now so that I can have rear breaks, which seems kind important to me. read more

Came by to check my tires and tubes. Expected to be asked to tune, change and repair. The guy at the shop checked them, filled the air, tuned the brakes, reinforced the main frame because he heard a noise he didn't like and charged me nothing. Said next time he'll charge me. He got me there, I will definitely go back to that bike shop because I know that guy is good and honest. Next tune, next add on to the bike, heck, next bike is there. read more

I have to give a big shout out to Big Wheel Bicycle. I ordered a bike from them and there was some shipping issues with Specialized / FedEx. Between Lionel and Sandy they hung in there with me calling almost daily, dealing with FedEx and finally after almost 2 months during the Covid-19 craziness I got my new Specialized Epic HT. Both Lionel and Sandy were great, always accommodating and never got frustrated with me. Would highly recommend and will definitely be going back! Thank You!!! read more

I purchased two Evo bikes two years ago. I was unfamiliar with the brand but was assured they were high quality. Both bikes were barely used, look brand new, and can no longer be used as many of the wheel spokes are broken. I have been told the bikes are defective and this is not normal, even on much older, heavily used bikes. Very disappointed to spend my money on junk. New wheels are very expensive (warranty has expired) and not worth replacing. Also with pandemic and lack of a way to transport, we are now unhappily bikeless. read more

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I honestly love this place I bought my first bmx here and the service was so kind they fit me in the right bike for me. I bought another bike from here the service was very nice they told me everything about the bike. I came again and asked about upgrades on the bike they said hydraulic disc brake. I honestly love this place. read more

Always great time when I bring my bmx bike and always look for Jordan he's the man with the bike plans my favorite bike shop up to date

The first time I came here they did a really nice job and gave me a great price. The second time, not so much. We had a very bad experience and they over charged. Employees are rude, and take advantage of customers. Our bike came back with a different seat, seat post, deflated tires, and lights and reflectors missing. Seems very nice at first, but then the more you realize it, the more you start to see things that are "off". I'm all for supporting local business, but in this case, I'd rather take my bike to a larger corporate store just to ensure that we don't get ripped off and that parts of our bike don't mysteriously go missing or broken. read more

Caesar Ramirez was very helpful at this location. I knew nothing about bicycles, and had a small budget. He took the time to show me some bikes in my price range (even ones that weren't in the store), and he was very knowledgeable. He made it easy for me to understand what I was getting into. They didn't have the bike I wanted, but Cesar called the other location on Pines Blvd, which is a clearance outlet, and located the bike for me. They only had one left in stock and Cesar asked them to put it aside for me so I could try it out and he even got me a better price!! When I arrived at the outlet store, which is very close to the Taft St store, I was immediately greeted and the bike was there waiting for me. I got a good deal and I even bought a solo trunk mount to make traveling with my new bike more convenient. The associate that inspected my new bike before it left the store walked it outside and even helped me install the trunk mount and showed me how to properly secure my bike. Overall easy and swift experience. Thanks, Big Wheel, for hooking it up and providing great customer service! Now off to ride!!!! read more

My neighbor told me about Big Wheel Bicycle shop and I took 2 of my grandson's bikes in for new tire tubes. Lional was very nice and professional and asked if I could wait a few minutes until Carlos came back from lunch and I did. Carlos was nice and professional and took my bikes to the back for repair. It did not take him long to replace the tubes and I was on my way. Will definitely use them again. read more

Loved the service. Found what I wanted and I'm very happy with my purchase. Will be coming back again! read more

Big Wheel Bicycles - Adult trike! So happy with my purchase! - Bikes Near Me - Hollywood, Florida

Had my bike serviced yesterday. Exceptional and expeditious service and attention given. Thanks

What awful customer service. My husband went to this store to get a new chain for his BMX bike. He spoke to the owner who advised him on which chain to buy. After getting it home and seeing that it did not fit he brought it back to the store. When returning the chain the mechanic advised him that the chain was too tight, which was okay by my husband. My husbands issue was the chain being too thin around the sprocket causing it to bind. The mechanic didn't seem to like what my husband was telling him and even asked the owner to get him out of the store. Why? Because he disagreed with the mechanic? I don't understand. The owner gave him a new chain, which was actually cheaper then the one he had bought the first time. BUT THEN the owner refused to give him the difference back! Why? Because it wasn't it wasn't his fault that it didn't fit, and he wouldn't be able to re-sell it. Ridiculous! At a time like this, people need to be nicer, and fair! read more

Friendly and very knowledgeable staff that have a passion for cycling and not just sales. This is my favorite shop in the neighborhood and the group rides in are epic. read more

Waste of time don't bother calling or going in. I called to see if they had a bike in stock and they confirmed they did have it and it was available to sell. After driving an hour and a half I arrived at the relocation only to learn that the bike that they where holding for me had been sold. This place has no communication and and is a total mess, no one seemed to be on the same page. I do not recommend this place. 1 star is not low enough. read more

Bike Wheel is one of the best bike shops in South Florida. My experience here has been amazing. They have a great inventory of bikes, accessories, tools, clothing, etc. I would like to thank Andrew, who has been exceptional in helping me purchase my new Specialized Tarmac SL7. Even though the bike was not available at first, He has made the purchase a smooth process. He made sure to give me updates on the shipping ETA and make sure I selected the right components based on my cycling style. The staff at the shop is like a big family, they are always willing to help and provide you excellent recommendations. I highly recommend anyone looking to purchase and service their bike to check out the Bike Wheel Bike shop. read more

I never normally write reviews but this time I had to. My initial experience was terrible because the salesman there by the name of Lionell seemed as if he did not want to help. It felt as if I had to beg for his assistance. He gave me a quote that was $40 above the correct price and told me to it would take 7 days if i wanted to get my bike fixed. All i wanted was 2 sets of bike tires changed. Two other salesmen Andrew and Tony intervened and gave me the help i wanted. They are the reason I am giving this place five stars. I am amazed that a business as good as this place would have such a sloppy and lousy salesman like Lionell. read more