Jake on the Pyzel sales team has provided truly exceptional customer service. He consistently goes…read moreabove and beyond, exceeding my expectations every time. Over the past year, I've purchased four surfboards from Pyzel online. Unfortunately, my most recent online order arrived with a couple of issues: some blemishes on the custom board and an incorrect tail pad. Jake handled everything quickly and professionally, and he went out of his way to make it right--far beyond what I expected. It's easy for a company to look good when everything goes smoothly. What really matters is how they respond when something goes wrong. In that moment, Pyzel (and Jake in particular) absolutely delivered. They turned a frustrating situation into an experience that strengthened my trust in the brand, and I'll continue buying from Pyzel for as long as I'm surfing.

Note: With exception to the tail and writing on the Stringer, this review is not based on the…read morequality and craftsmanship of Pyzel Boards, it is more based on the communication and customer service which leads to the final product. I phoned in November 2019 and was told I would need to give Pyzel a two to three week lead time on the construction of my custom order. This was good news as I was still undecided about the shape and glass. Phoned back a few days into December and was told by Riley the previous time frame quote was highly inaccurate. He stated I needed to pay 50.00 to make sure the board was done on January 12th (Sunday). As I understand things happen and people are sometimes wrong, I processed the payment and agreed the 12th would be the pick up date. Fast forward to January 12th... plane landed and prior to going to Honolulu, we rented an SUV and drove to Pyzel on the North Shore to grab the board as promised and paid for.. when we arrived the shop was closed. The website and yelp said the shop was open 7 Days a week. These were the hours when I was in town in October. 100+ dollars later for the rental, tired from the flight, really did not want to deal with shop politics. I went over to the Waialua Surf Shop as I purchased two boards from them in November and remember them having some friendship tie to Pyzel. I asked the shop if there is any one around who could grab my board for me. The kid at the Waialua Surf Shop phoned his father, and got the shop open for a min. Bottom line, nobody wants to be that guy who bothers people, everyone just wants what they pay for and what is promised.. I absolutely hate putting people out, even if I am in the right. Bums me out when there are negative vibes as soon as I am gearing up to relax and enjoy my break away from life. Unfortunately this we not the end, when you custom order a surfboard as most know you can have an inscription put on the board. I always put dates and locations of where I got them. Learned this later on in life as I wish I had kept all the skateboards and snowboards I had throughout the years. As we all know these boards travel all over the world with us, it's nice to have memories. When I was given my board I felt very rushed. I have had custom longboards sent through mail that got better communication and service. The inscription I requested was not put in the board. The excuse I got was, someone in the shop said it did not need to be on there.. why ask if you are not going to honor the request. It does not stop there.. I custom order the board to have a round tail.. as in the photo I attached this is a squashed tail, or at best a rounded square! Definitely not round! Pink Sheet clearly says round.. Why not call and say can we just put your last name because we don't have 2 Seconds to write North Shore 2020. Or sorry we forked up and made you the board with a squashed tail, you will love it.. Why not a call saying don't make the drive, we will be closed on the 12th due to shop shortages on employees. Why not offer me a partial refund or anything at all, even a sticker... lol for the multiple moments of "thanks for the business, however we don't really care about you or if you return". Jon ended up texting and offering to talk, I however am not interested in why I was treated poorly, so "sorry" these days does not work anymore. Sometimes you have to actually show you care about your customers. If I decide to order from them again in July or November, I will update this review to reflect future business dealings. However at the moment this is the best I can give. If you want a good quality board, and you are a paying customer you may want to look at other quality made boards, they are out there. Pyzel, makes a great board, but when they are making it, they don't read the pink sheet clearly. They will give you 75% of what is promised, but at full price!!!

My e-foil lesson with Ben and Casey was honestly the highlight of my trip to Hawaii…read more From the moment I arrived, they made me feel comfortable, explained everything clearly, and focused on safety while still making the experience a lot of fun. Their instruction was excellent, and they were patient, encouraging, and great at breaking down the techniques for a first-time rider. I had some previous experience with other board sports, but e-foiling was still a completely new experience. Thanks to Ben and Casey's coaching, I was able to get up riding, make turns, and build confidence much faster than I expected. Flying above the water with the beautiful Hawaiian scenery around me was an unforgettable experience and something I'll remember long after this vacation is over. If you're visiting Hawaii and looking for a unique adventure, I highly recommend booking a lesson with Ben and Casey. Whether you're completely new to foiling or have experience in other water sports, they'll make sure you have an amazing time. Mahalo, Ben and Casey, for making this such a memorable part of my trip!

Ben and Casey were amazing instructors. They really have this down! They explained everything in…read moreeasy to follow steps. I was flying by the end of my lesson, and came back two days later to rent and get more practice. The location couldn't be better - protected, flat water. But the best part was scooby, the dog.

My parents had gone here for their 50th anniversary and tried to reserve a specific table that…read morehonored my uncle Jimmy, and originally said they couldn't as it was first come, first serve but when they arrived, the table was reserved for them with some treats as a gift. I called in the night they'd be there and asked if they could give a special shout out to my parents, and sure enough, they did. It's just run by really wonderful and thoughtful people full of aloha!

http://blueroomhawaii.com/dingrepair.html is a great idea!…read more I was referred to the Blue Room by a friend of the owner/founder Mitch. I had a couple of board dings and reading that any open ding can impact the long-term durability of my new surfboard, I had 3 options: 1. Put in some SolarCrap (always a short-term measure) 2. Have it professionally repaired ($50-75) 3. Head to Blue Room and learn how to fit it myself, while fixing it myself for $50 If I were stupid, lazy or both, a forth option is do nothing. I am glad that 3 is my lucky number and I drove out a little further than my local repair store for the Blue Room experience. I found Mitch's dedication to quality and community refreshing and his business practice thrives with aloha. The processing of learning how to fix the board was super cool. The icing on the board, so to speak, was some excellent dark beer after a great fix up job. I found it such a great experience that I ended up buying a really cool board there too that another of his customers had recently made. Please feel free to bring good quality beer with you and sure Mitch will partake after getting your hands dirty working on your board. Visiting the Blue Room gave me a whole new insight into the experience of surfing. Thanks Mitch and keep up the great work! MUCH Aloha! James

Best place/best person to have scuba gear maintained/repaired on O'ahu--not even up for debate…read more He knows what he's doing, he knows the gear, and he actually cares about doing a great job. I've been diving since '75--I've seen a lot. Keoki is who you want working on your gear.

I won't take my gear anywhere else! Keoki is top notch! So knowledgeable helpful! He even saved me…read moremoney when my gear was covered by warranty.

Had an amazing experience with Felipe! He does a great job at getting you to the best spots and…read morekeeping you safe. I would highly recommend and I will continue to use him in the future!

Felipe is a very good kiteboarding instructor. Very methodical and yiu need to master the basics…read morefirst. Very good experience!

Was looking to purchase my very first electric mountain bike for trail riding since most of the…read morecycling I do is on the road. Also, seeing all the mountain bikers at the Ohana Trail at my then Waimanalo shift inspired me to try a new sport. After all of the searching for local shops on FB, etc, Ride Ebikes Hawaii had a bicycle (Magnum Summit) that was not only in my budget but what I was looking for in a electric mountain bike as well. The Magnum Summit alone had a kick I wasn't expecting on take off and I admit I almost ate sh#t right out the gate on my test ride. My Grogu spirit guide was watching over me that day. Also, an attractive looking hardtail with a unique boxy frame that I have not seen on similar rides. The Magnum Summit comes in 27.5" and 29" wheels and various colors https://www.magnumbikes.com/product/magnum-summit/ Bicycle aside, business owner Justin Carvalho not only gave me a great deal on one of his demo bikes but also helped me out with any repairs needed (also had an extra obscure axle spacer not easily found at local stores for my rear wheel). Justin even went as far as to saw the bicycle seat post lower since I am a short rider. He provides a year warranty on all purchases if anything should happen electronically, etc. It is local business like Ride Ebikes Hawaii that helps acoustic / pedal bicycle riders like me (in this case for trail) to transition to electric. Also, Justin also offers rentals in a wide array of models and even a trike in case you are on the fence about the upgrade, which I assure you is a great investment. Electric is the way to go. https://rideebikeshawaii.com/rentals/ 5 Stars Ride Ebikes Hawaii

Just bought my new E bike from here! The bike is awesome!…read moreReally good service and Justin went way above and beyond to make sure I was happy! He had me test drive a lot of bikes before I found one that would work for me and I really appreciate that. If you're looking for a new E bike or renting one I highly recommend you check them out!! Thanks Justin.

Contacted on instagram and also called a few times to confirm private lesson appointment…read more Found his large van in the parking lot and got ready for the lesson. The main thing I will say is, Eddie is a really cool, chill guy with the Aloha spirit. He instantly made me feel comfortable and after getting to know each other, I felt a genuine connection. Nothing was really of concern or an issue during our session, and once in the water, all we thought about was surfing some good waves. The support love, and respect he showed to others in the lineup (some strangers, some local friends) really showed me what he's all about. If you want to have a great time surfing, whether beginner or intermediate or whatever your skill level is, do Hawaii a favor and hit this guy up. You won't regret it.

Eddi was incredible and fun. My kids enjoyed a lot. I highly recommend add a video option.read more

Turner was the best instructor! We had surfed before but this experience was perfect for us! Super…read morelowkey, super fun, I would come back again on my next vacation.

Thank you Noah for an awesome lesson! My sister and I are on vacation in Hawaii so we decided to…read moretake the group lesson. We booked ahead online and we were also able to switch the lesson time when something else came up. We also got lucky since we were the only two for the time we booked! It was my first time surfing so I was definitely nervous. Before getting into the water, Noah went over the basics on how to get onto the board. He gave pointers on how we can better position ourselves. We paddled out into the water and he let us have breaks if we got too tired. Noah was super helpful by giving further instructions on how we can improve our position for the next wave. It was a ton of fun! Definitely exhausting though. I was able to catch a few waves without falling so I was excited about that. After we finished the lesson, Noah helped us paddle back to shore.