This office and their amazing team helped us navigate one of the hardest days of our lives with patience, kindness and professionalism. We brought our dog in after a day of not eating or drinking and difficulty standing and walking. We had no idea that when we brought him in we wouldn't be bringing him home with us. We got the absolute worst news, but the Dr and techs were so kind, gave us time to process everything, gave us advice and helped us choose the best way to go through the dreadful experience of losing our fur baby. I wish I would have gotten the names of everyone who helped us so that I could thank them personally. The whole facility was clean. The staff were incredibly kind, understanding and ready to accommodate what we needed in this hard time. We can't thank them enough. read more

MedVet Indianapolis - Veterinarians Near Me - Carmel, Indiana

If you have any other option other than to take your pet to MedVet save yourself the heartache and go somewhere else. We took my dog in after he was in a fight. He had a large, deep, bleeding gash on his back. After waiting for more than an hour to be "triaged" we complained that our dog was actively bleeding and no one had been by. They came quickly after that and said they would keep him for the night and he would be ready by 6am. Fast forward to 7am I still had not heard from them so I called and he had not even been treated yet. In fact, he was not ready to be picked up until 2:00. It took them 17 hours to stitch up his gash. I get that emergency medicine is unpredictable and they were probably busy with emergencies much worse than mine. However 17 hours and $1300 later I finally have my dog back and NEVER ONCE TALKED TO A DOCTOR. Only techs and front desk people. Unacceptable. I could have driven to Chicago and back and it would have taken less time and I'm sure I would have had better communication. There is really no excuse or explanation that warrants the lack of communication and the complete absence of communication from the doctor. Do better for your patients and the people who are worried about them. read more

From start to finish, every single person I came into contact with at this practice was amazing. The secretary was so calm and reassuring on the phone and the doctors were thorough, kind, and efficient. I'm so grateful and pleased to know my dogs taken care of in the middle of the night 24/7/365. Thank you ALL. read more

Cannot advise you to go somewhere else more. they pretty much neglected my dog for 10 hours then charged me 2 THOUSAND DOLLARS. PLEASE go somewhere else. They took my dogs blood pressure TEN time when there was no reason to and charged me $800 to check her blood pressure. Absolutely ridiculous i'm sure they're are better places than this. I had to call my vet and he said to immediately get my dog out of there and go somewhere else. read more

They saved our kitty -- she would have died if we didn't have the care from the MedVet team. We had visited several other vets who just did not have the right equipment to see her intestinal blockage (She ate a blanket which doesn't show up on some ultrasounds). After the longest five days of our lives of kitty being lethargic/not eating/clearly dying, the radiology team at MedVet was able to identify the problem and get her into surgery that day. Thank you, Dr. Z! The whole team was kind and willing to answer all our questions. They also were very empathetic and treated our kitty like a princess. If we ever have another emergency (which I do NOT want to happen) we will immediately go back to MedVet. Note: some people say communication is lacking -- however, they are triaging emergencies. While every pet is important, sometimes there are animals with more urgent needs that have to be addressed. They are doing the best they can. read more

Angie, Ashlynn, and Dr. Kesler made this experience turn from a bad one to a good one. I had something traumatic happen to my kitten and they handle her with such care and kindness. They made sure to answer all of me and my finances questions and treated my cat as if she was their own. We are so happy we had the kindest team of providers to help us through the process. Thank you guys!!! read more

I'm very thankful for them. My 15-year-old cat was in renal failure, and I made the hard decision to let him go. The staff was kind, compassionate, and to the point. Dr. Woods was lovely and listened. I still have tears in my eyes, miss you Monkey Moo, but you are no longer suffering. Thank you to everyone who I interacted with. read more

I wasn't seen as important to get seen , waited 2 hours in the room for them to tell me since my dog has an appointment the next day at the vet, its better off doing that as he took two bloody diarrhea poops in the room . "He's stable" no he isn't him self at all . Ridiculous. Poor baby has had no sleep for two days now going into 3. read more

Don't go here unless you want to be overcharged. Took our dog here and they wanted $1500-$2000 for a couple stitches in the back of his head. After being charged $169 to be told we would be overcharged we left and went to another vet and paid $500. MedVet tried to justify their cost by saying it's the same cost as what stitches would be for a human. Guess MedVet is trying to adopt a cost structure that's the same as a broken human healthcare system. read more

Two years ago, I took my elder pet there with an emergency need. And had a very bad experience with one of their doctors. I shared it and a senior veterinarian and a nurse came out and talked with me. They went the extra mile. They set boundaries with the other doctor. They were incredibly kind. And helped me discern the best course of treatment. It helped me have two more years with my elder pet. Today I knew it was time. I was drenched in tears. And took my dog for his end of life appointment. The links they went to be kind, compassionate offered me choices to take care of my specific pets needs and let me love him till his last breath.... Well, I can't imagine they could do it better. Amy was the nurse, and the lady veterinarian. I don't know her name. They were absolutely amazing. I had an amazing 17.25 years with my beloved dog. They made sure that he was honored and loved. He died peacefully on my lap. Take your pet here. They will love and respect your pet and you. read more

Communication is key to good service. Explain an extended wait to your patients. Explain why they are jumped in line by people who arrive after them. Simple failures in communication resulted in a very poor experience at 4 a.m., especially after arriving to an empty waiting room. One of the subsequent pet owners commented "I wonder if they are waking the vet up." This should have been a quick and efficient process for my dog, who was in a great deal of pain when I arrived. It's a stressful event for any animal to sit in a waiting room at a vet. I left before seeing anybody as it made more sense to wait another hour to see my regular vet. - I won't come back unless it is the only option. Do better for your patients. read more

Hung up on me for asking questions while being worried that my dog might get sick from a spray. I was just trying to make sure I heard her correctly and she kept asking if he ate it. I was reiterating that he did not and the call was hung up. read more

Their ER was one of the worst experiences of my life. 10 hours of waiting in a tiny room followed by a misdiagnosis, telling me my cat has larynx cancer and sending him home to die. She saw no mass and did not do a biopsy. All they did was an oral sedated exam. Then it took them 3 hours to give me my cat back for literally no reason. Also, the front desk girl is a complete bitch every single time I've ever called and even when we checked in. She should be fired. I would never go to this ER again The only positive was the vet tech was amazing (and I do not like vet techs--one killed my cat last year). read more

Staggeringly incompetent customer service at this location, avoid it at all costs! My wife brought in our dog for an emergency visit due to a large gash in his face. When she arrived, they told her the wait would be one hour. Two and a half hours later, my wife left in tears as she was completely ignored by the staff there and given zero indication anyone would be seeing our dog any time soon. When I called to try to get an explanation, the receptionist had the audacity to say "oh, they went to see her five minutes after she left". Yeah, sure they did... if you care about your pet, never take them here for the good of their well-being. The people who work at this location are an absolute joke. Completely embarrassing. read more

Brought my cat in for injury. Wasn't sure what was going on, I came home and he wouldn't let me touch his back so I rushed him to MedVet. I didn't wait long, staff did everything they could with my sassy cat who did not want to be touched. Before I left they did one more check up on his kidneys, which took two staff members to hold him down but said they didn't want me to go home not knowing if he had issues there. They prescribed pain meds and said if he wasn't better I can bring him back and would wave the appointment fee, they would have to sedate him to check further into his issue. Long story short, my cat was back to normal after 3 days and was thankful for the time the staff took to check into his pain. Cost was around $360ish for everything. I was expecting more which stressed me out even more. read more

The 3 star rating is only for office staff at the check-in desk. Lessons in empathy and overall soft skills are needed. The others I dealt with were kind and empathetic with a sudden illness. An hour wait was a bit trying without others in the lobby. read more

Dr. Leslie Jones was wonderful! She was very knowledgeable, attentive and treated all of us with kindness. Very happy we were seen by her!

Sincere thanks are extended for the care MEDVET provided to a dog, Jacob. While the outcome was not desired, the team's dedication and effort to help him is appreciated. The kindness shown by all the staff late night on 9/3/2025, overnight, the next morning when he needed help to pass and then again 9/6/2025 when we picked up his remains are particularly appreciated. Their professionalism and empathy during these moments were so comforting. They explained everything clearly and provided the time needed to say goodbye in a private, calm space. Losing a pet is an incredibly painful experience, but knowing that Jacob was surrounded by a caring team brings peace. Their compassion makes a difference during a family's darkest hours. With deepest gratitude, The Jacob Filbey-Mast family. read more

We were referred to Medvet after our 8.5 yo dog had a suspicious mass on her liver. We had a consultation with internist Dr. Scott Owens and surgeon Dr. Rebecca Essig. We have been 100% satisfied with the care and compassion that they have provided to our dog. We truly felt like all staff treated us like it was their dog! The care plan was presented and we had plenty of time to ask questions! We were very impressed with their knowledge and we are happy to report that our dog had surgery and is recovering well:) Follow up from them was 5 stars! read more

Dr. Woods provided exceptional care. Our dog was admitted for anaphylactic shock, and we were quite concerned about his condition. Dr. Woods maintained a calm demeanor and thoroughly explained every aspect of his treatment. We felt completely at ease with her, and our dog clearly adored her. We received very clear discharge instructions, and while we hope not to need emergency services again, if we do, we will certainly request Dr. Woods. read more

I have had varying experiences here, but I was so pleased with my last visit. I cannot say enough good things about the staff, particularly Dr. Mitsch. Dr. Mitsch was so kind, genuine, and intelligent. Thanks so much Dr. Mitsch!! read more

I can not give medvet enough praise. After years of feeling ignored by veterinarians, and after almost losing my dog during a simple tooth extraction at another vet, this place has exceeded my expectations and truly given me peace of mind for the first time in a long time. Dr Lemmons was phenomenal, and every tech I interacted with was equally as kind and attentive. Thank you medvet for helping my baby! We love you all! read more

I was referred here by another vet office. I feel like I was seen in a reasonable time. The main thing I did not like is you cannot go back w your animal and the waiting room is like small cubicles so you can hear everything going on. Like the person next to me was told they had to put their dog down. You can also hear all the financial details and cost. They did give me a $2-4k option for my pet, however I asked for a home treatment which was only $1k. read more

MedVet Indianapolis - Veterinarians Near Me - Carmel, Indiana

I cannot say enough good things about our experience at MedVet Indianapolis! From the moment we walked in with my cat Tucker, the entire team was exceptional. Dr. Leslie Jones was an absolute gem - attentive, compassionate & a great listener. She took the time to thoroughly explain Tucker's condition & treatment plan, making us feel confident & cared for. The front desk staff was warm, welcoming & efficient, easing any stress right away. The nurses were equally incredible, showing genuine care & concern for Tucker's well-being & handling him with such gentleness & care. It was clear that everyone at MedVet truly loves animals & is dedicated to providing top-notch care. read more

Excellent care provided by the entire team! My mini pin had to go into emergency facility the day before Christmas Eve! They took such amazing care of him. He had to stay overnight and I was given updates throughout his entire hospitalization. I can't thank them enough for saving our furry family member! read more

We (my dogs and I) Love Dr. Glasgo and the tech support. BUT - the office has always been rude!!! It is perplexing why outstanding customer service isn't on their top-ten (or even top-five) things to improve. Posted at the front desk is a warning "we do not tolerate rude customers" .... what they do not post is that customers must tolerate rude desk staff? Again - we love Dr. Glasgo - so we tolerate being treated like 'you need us, we do not need you' attitude. read more

I am giving this clinic one star because they have a fantastic vet dentist. He deserves much more than a star. The clinic deserves nothing. When I first did my consult, which had to be paid for in advance , I was in a waiting room inside the building. I was not allowed to enter the exam room with my dog, because of "construction." I did get see the vet at that time. He is a caring, knowledgeable vet, without question. When I brought my dog in for her dental surgery, I arrived to find out there was no longer a waiting room. They were coming out for her and I would wait outside. This should have been told to me in advance before waiting for weeks. I was charged $2800 in advance over the phone by the office staff. I was not allowed to speak with the vet that was going to do the surgery. The support staff came out and took my dog, admidst my protesting that I was being kept out of the building. Does anyone know that these pets are family? I was offered an option of rescheduling until October by someone over the phone that managed the clinic. It already had taken weeks to get an appointment, and it was crucial as she had an infection. During her oral surgery, they did need to talk with me over the phone to get approval to do procedures that would add money to the bill. Once again, more money up front. What if my phone had gone down? What if I could not be reached because of location? There are a dozen variables that said they should have made other arrangements. Oh, and did I say it was 90 degrees that day? So waiting in the car from 7:00 to 4:00 would have been unbearable. I understand construction, but I also know that construction can be done in a way there is a waiting area for people who have pets undergoing serious procedures that are life threatening. Once again, I must state the vet involved saved my dog's life. He is a fantastic vet. But, the clinic has procedures that are not caring in any way. These pets are family! read more

Back again to MedVet from another referral for another pet. Overall the communication and care received here is top notch. My largest area of concern is with the communication from the office staff to do with scheduling. They have young employees that answer the phones and work at the desk who could benefit from active listening. The medical professionals are great! read more

MedVet Indianapolis - Veterinarians Near Me - Carmel, Indiana

Your facility assisted us with the passing of our Chihuahua, Baxter, and we are beyond grateful for the time and care provided. Thanks for the love and support shown to us. read more

Probably the nicest most compassionate people we've ever had to deal with. Our little dog was attacked by another dog and ended up with sepsis. They were patient and very open and detailed about her treatment. The results? Our little Bonnie has made a full recovery. it wasn't cheap but their care and expertise was worth every penny! read more

914 Dollars for pain meds, stent and x rays . I was charged 400( included in the 914) for 2 consultations. One that happened in a parking lot with an assistant that wasn't doing any of the work. The other was a phone call with another doctor( who wasn't doing the surgery) that told me if I didn't book a 5000 surgery And make a decision immediately I would be passed over. They stabilized my dog and I am grateful. They also had a 2 pound dog on methadone...... This is a corporate American business model . Just wanted to share my experience. $$$$$ read more

A month after dodging hugs from a stoned vet tech as the family dog got put down, got a card in the mail saying they made a donation on behalf of the dog, maybe instead just be professional and help the dog the first time read more

The GOOD: Took my 10yo Maltese mix dog because he was having syncope and seizures. Diagnosed him with pulmonary hypertension and prescribed medication for and basically resolved the issue even though they couldn't explain what was causing the Pulm HTN. The BAD: The clinic was under construction so I had to sit out in the car for hours, have discussion through phone calls. Also, I did not like that the cardiologist consulted and did $2300 worth of testing but never talked to me as the owner. Notes were discussed through the ER vet who couldn't really answer some of my questions and told me she wasn't even familiar with the med that was prescribed. I don't even know which cardiologist saw him or if follow up was needed. Then, I saw the internal medicine vet to try to find root cause for Pulm HTN and after $973 of negative test I was in the same place as before with no real answers as to what the root cause is. Advised to try to wean off seizure meds, this was not successful. Then when she called to tell me about the urine test results I informed her of this and she said she would talk to cardiologist and see what other testing we could do and get back to me and never heard back and it's been over 2 weeks now. read more

The staff are extremely nice and knowledgeable. We loved the vets - they took time to explain everything in detail. The staff communicated updates frequently. Highly recommend! read more

Being from New Jersey, we found ourselves far from home and, our beloved veterinarian, when our 7 year old Golden Retriever became ill. It was a Sunday afternoon when Charlie developed a sudden illness. Luckily we called our daughter's veterinarian, Cottage Animal Clinic of Carmel, and they suggested MedVet. When we arrived at 5:30 the place was packed. We read previous reviews and braced for the worst. We expected that it would be expensive and we expected that the wait would be long. Neither of those expectations were disappointing. We were there for 5 hours and it was expensive but they solved Charlie's problem and he's been on the mend since. They've also been pretty responsive with follow up questions and have been in sync with our veterinarian. I can't give them a 5 star because they don't deliver services that support their pricing but ... if the decided to dedicate themselves to great customer service, people wouldn't mind paying the prices they charge. Also, pray for those families and pets that need their services. Ciao. read more

Excellent veterinary care. Caring and compassionate. Would not hesitate to return if the need arises.

I recently took my cat in on a Sunday - she was having trouble breathing. She also has HCM so it wasn't something that could wait until her normal vet got her in. They took her back quickly and triaged her; she was stable, so I went home and waited for updates. She ended up staying overnight and was able to go home the next day with medicine and instructions on follow up. All of the techs were super friendly and the vet was very kind as well (vet was via phone, techs were face-to-face). An emergency vet isn't cheap. And since it's an emergency, people don't often plan. I will offer this advice: get pet insurance from one of them that offers a straight deductible and % coverage. Not going to sell any suggestions here, but the $20 (or $40 for a dog) a month you spend on insurance instead of coffee or Netflix or beers is worth it when you need it. Believe me. Or start a savings account for your pet in case of emergency. The only thing worse your pet getting critically ill is wondering how you will pay for it or even worse - not being able to pay for it. Which leads me to my second point. While I was waiting to pick her up, the vet came out and had to deliver really hard news to a dad and his daughter whose 13 year old dog was there for care. It was basically (in my words) "we need to do x immediately to stabilize her or she won't make it. But based on her symptoms and how she's presenting and other similar cases, it's probable that if you authorize x, she may have y which is a challenging diagnosis and does not have a high success rate". And x wasn't inexpensive (the dad asked). He kept asking her what he should do. His daughter was crying. He explained it was their family dog and she had been fine until that day. It was heartbreaking. Imagine that being your job - as many animals as they save, I bet they lose plenty - it's an emergency vet after all. Delivering news like that - I wouldn't make it past day one. And on top of dealing with the saddest pet owners who can't afford care or maybe they can but it's in the best interest of their pet to euthanize - the vets and techs and front office staff see plenty of people on one of the worst days of their lives when their pets don't make it. So there were a few times where I was waiting longer than I wanted to for a status update but you know what - my kitty was stable. They had more important and critical cases to deal with and a phone call with a status update can't be a priority when they need to save other people's pets. I have heard horror stories from friends and family about emergency vet visits in general (not this vet!) and I was not excited to have to take her, but the experience was great overall. They fixed my girl up and didn't try to sell me on expensive unnecessary procedures - can't ask for more! read more

MedVet Indianapolis - Cassie! - Veterinarians Near Me - Carmel, Indiana

I am a 20 year old who is still figuring out being adult let alone having pets and figuring everything out for them. My dog became very sick in a very small span of time out of no where and i brought her in monday night (about 72 hours ago) and i just got home with her because she had to be hospitalized. the whole time they communicated so so well, specifically Dr. Ashlock and someone who worked with her named Abby. They were amazing and so helpful and communicative and answered any of my questions without seeming annoyed by my never ending list of them they were open to visits, so understanding, and made me feel as comfortable as possible while waiting for sadie to recover. my dog is home to finish her recovery but without the team here she wouldn't have gotten better at all and i am just so so thankful, especially because she can be such a handful read more

No empathy from the young vet. She was pessimistic, telling us our cat would die if he was not hospitalized. She was pushing for hospitalization, which was quoted at $5,000 with a 50/50 chance of survival. Extremely slow service. Be prepared to wait hours to be seen. We could have driven to Chicago and return to this hospital and still have no service. No updates on waiting time. Not sure why we had to wait a long time. Hospital was not full. Never again! read more

IF YOU HAVE AN EMERGENCY DO NOT TAKE YOUR PET HERE. I can barely describe the anger and disgust I have with the service at this clinic and its abhorrent and predatory business tactics during a crisis. I understand that emergency veterinary medicine can be a thankless job and is in itself emotionally draining, and thank them for what they do, but the business model here is predatory. Our dog impaled himself on a fence. We physically pulled him off and rushed him to the emergency clinic where they proceeded to have a base-level employee apply pressure for 2 hours and take vitals. I was told he was stable and that they would call a surgeon. Stabilization in their eyes was to have someone apply pressure to the wound and sedate him. I'm then informed that he is spiraling AFTER 2 HOURS of nothing done and informed it would be $9000 dollars to have them call in their surgeon... Again after 2 hours of radio silence and doing nothing they offered to call a surgeon for 9K who was an hour away. I cannot fathom how an on-call emergency vet surgeon would be so far, but at this point, no meaningful care had been done and they'd wasted precious time. Their predatory business tactics continued when I stated I wanted to take my dog to another clinic with an on-staff surgeon. I was informed my dog would either "die there or be treated there" and that they would not release him to me. I would highly suggest that legal contact Dr. Lada and advise her of an owner's rights to their animals. I never signed paperwork releasing my rights to my dog, and for her to tell me that without $9K my dog would be leaving dead is not only inhumane but highly illegal. It is sickening that Dr. Lada waited until such a crucial point to offer what would be to many people, financial devastation or nothing. This "emergency vet" is not here to aid in actual emergencies, they are here to wait until the last possible moment and drain your pockets. I hope this will serve as a warning to everyone. If you want to put your pet down or you don't have an emergency, then MedVet is your place. But if your beloved pet's injury is serious, your animal will likely have to be "spiraling" before any treatment can be made. Though our surgeon was fantastic, everything else about this process has been a mess. 3 hours for any actual treatment is both inhumane to the animal and sickening. Again, I do want to give credit to the surgeon as she saved my dog and did a great job. But for those considering and in a timely emergency, please do not go here. Your animal will not likely not survive and you will have nothing more than ashes and a $10,000 bill. read more