I called ahead and let them know what the situation was with our dog. They were able to meet us at the car and get a gurney for our dog. We got checked in and seen by the staff quickly. Our dog got X-ray done and blood work. They sent a text with the plan for treatment and bill. We paid through the link sent. VEG offers snacks, drinks for waiting customers. The staff operated in a quick, professional manner and were able to help our pup out. They also sent all the information to our primary vet. We were stressed out , but they made the situation better and we are glad our pup is recovering well. read more

VEG ER for Pets - Our dog Coco - Emergency Pet Hospital Near Me - Indianapolis, Indiana

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I wanted to love VEG. I called ahead to let them know our newly adopted rescue dog is anxious at the vet. We were warmly greeted and shown into a private room, which I appreciated. Unfortunately, once we met with the clinical staff, the interaction did not go well for our dog. Their approach seemed to increase his anxiety rather than help settle him, and the situation escalated to the point that I decided to leave without having him seen. I called another practice right away, explained that our dog is fearful at the vet and that we had just had a very difficult experience elsewhere, and they still agreed to see him. The difference in handling was significant. They spoke kindly to him throughout, got down on his level, used petting and treats to help distract and settle him, and had two team members participate in the exam. His anxiety diminished significantly, and he was able to receive treatment. Vet anxiety is a new experience for us, even as 30+ year pet owners. I'm sharing this because VEG has a good reputation and we have received good care with another pet. But owners of anxious or fearful dogs (or pets in pain who may not be acting like themselves) should ask detailed questions in advance about handling approach and comfort working with behaviorally challenging patients. read more

Great experience. I had to have an emergency hospitalization for my cat and the nurses/doctors were very attentive, caring, and they were successful at helping save my Kitty! read more

I was so happy to find this new clinic on a Saturday afternoon when I had a sick kitty. I had tried three other emergency clinics and couldn't get her in, the last one said they didn't consider it to be an emergency, but they gave me the number of Veterinary Emergency Group. I called VEG and they told me to come right in. As soon as I walked in the door I was greeted and they took care of my kitty right away. The vet techs and veterinarian were all extremely professional, friendly, and helpful. They are truly open 24/7, and since my pet illnesses always seem to happen on weekends when our regular vet is closed. Conveniently located in Nora in the Aldi plaza. Highly recommend Veterinary Emergency Group! read more

We took our dog here to get a couple stitches in the back of his head. They did a good job and their cost was fair compared to other places in the area. Wait time was pretty long but otherwise a good experience. read more

Everyone is just so nice and reassuring. I feel comfortable leaving my 11yr old fur baby knowing she's going to be well cared for. read more

VEG ER for Pets - Juno, my Rottweiler and my boyfriend - Emergency Pet Hospital Near Me - Indianapolis, Indiana

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Veterinary Emergency Group provided the most compassionate and responsive emergency care I have ever experienced. We arrived terrified after being told we might wait hours elsewhere with our dog who had acute paralysis, and their team recognized immediately that my dog was in crisis. He was evaluated right away, and they coordinated seamlessly with IndyVet to ensure he received the neurologic care he needed. The staff treated him gently and checked on me frequently too, offering to sit with my dog so I could get a snack or something to drink. They explained everything, acted quickly, and never made us feel like just another case in a busy ER. In the midst of a very difficult night, they were calm, skilled, and deeply humane. I will always be grateful for how they advocated for my dog. read more

Grateful for the compassionate end of life care for our cat, Kevin, after an acute critical illness. The wonderful vet explained our options and made the best recommendation for our senior boy after ensuring that his pain was controlled. Thank you. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Indianapolis, Indiana

My seven year old Scottie was obviously ill with what I observed to be the classic symptoms of a bladder infection. I am a retired Emergency room RN. I called my vet and found that she had left the practice and that I could not be seen by the other vet. We went to VEG where I clearly explained the frequency and urgency my dog was exhibiting. Four attempts were made to do a guided needle aspiration of urine from the bladder without success. When set down Robbie immediately voided all over the floor as his bladder was clearly full. The vet we saw was focused on bladder cancer as the problem. I asked her respectfully if she wasn't sure she was hearing hoofbeats and thinking zebras instead of horses. We were sent to another practice without a diagnosis where again my observations were basically ignored and a battery of tests were done based on the recommendations of the VEG veterinarian. Nearly $2000 later a diagnosis was made: a simple urinary tract infection. The cherry on top was another $24 charge for amoxicillin which I had at home. read more

This is pretty lengthy, but my main points are: 1. There was no sense of urgency by the vet (medical director) or staff to get my dog some pain med after she was attacked (unprovoked) by my other dog and was bleeding. 2. Expect a very pricey bill. One of my dogs, with no provocation, attacked my other dog about 7:50a Sunday, Sept. 28. My wounded dog was bleeding a lot from her left ear, with additional injuries from her right front leg and part of her chest. I'd seen VEG in Nora and, unfortunately, took Bell there because it's close. Should've taken her to the very reliable MedVet, west of Michigan Road and just north of 96th St. I called VEG at 8:06a while on the way there, so they could be prepared. I had blood on my T-shirt from lifting Bell into the car, and we got there about 8:20a. She limped in on 3 legs. They put a towel on the floor and placed her on it. Then the medical director, Dr. Goodwin, talked with me. I believe I'd already explained the situation over the phone, and I did to Dr. Goodwin. Bell was the only pet in the entire place for the 2 hours we were there, except for one waiting in a crate to be picked up (it was before we left). There were about 6-7 staffers, excluding the receptionist. What wasn't there was any sense of urgency to, at the least, get my dog some pain medicine. Dr. Goodwin had time to tell me she normally doesn't work Sundays but was there because the vet who was supposed to work left 3 days early to move to Florida. And she asked if I wanted some coffee or cold water. I was distressed and not a good advocate for Bell. I expected the vet and staff to take care of her promptly, instead of telling me about a staffing issue -- and asking if I wanted a beverage. I'd normally have said no, I don't want a beverage: I want you to take care of my dog. But I didn't because I was distressed. About 10 minutes later, I'd say, Bell started getting care, including pain med and sedation so the techs could shave her leg and ear and clean and treat her wounds. Even though Dr. Goodwin said she had advanced training in the area and detected no break in Bell's right leg, they took 7 readiographs per the medical record emailed to me. That was $525 on the invoice. To add insult to injury, the final bill, which included meds to take home, was more than $1,800. A side note: For some reason, the picture I took of her left ear after being shaved at VEG isn't showing below after two efforts. I got an email survey and, after I was back to more normal, filled it out. I guess, because there were negative comments, I got an automated email suggesting I contact the VEG I'd gone to. So, there's a survey about my experience at the Nora franchise that isn't returned to it. What? I didn't follow up immediately because while there with Bell, I got a text from a family member that my adult stepson had been taken to a hospital a few counties away that morning but was being transferred to an Indianapolis one. After a combined 11 days in critical care at the first Indy hospital and then ICU at another, he finally could talk and was almost off sedatives. So I called VEG at 1:05p Weds., Oct. 8, and went into my experience with the woman who answered (I don't remember her name). She listened, apologized, explained that the survey goes to higher-ups in VEG and said Dr. Goodwin would call me back Thursday. I called back at 7:02p today, Oct. 10, and talked w/Meranda, I believe. She also listened as I went through this again and said that not only was there no sense of urgency to relieve my dog of her clear pain but that Dr. Goodwin didn't seem to care enough to call me back after 2.5 days. While the vet techs were kind and pretty gentle with Bell, the overall experience was not what I've come to expect of an emergency vet. If I have need of one again, I won't return to VEG. read more

VEG ER for Pets - Bell's R front leg wound after leg and part of her chest were shaved. Other side not shown. - Emergency Pet Hospital Near Me - Indianapolis, Indiana

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I had an emergency with my pet pig- even though they don't typically see pigs- the vet was familiar and said they could see her. When we couldn't get the pig into my car, three nurses came *to my house* to help load her at no extra charge. The whole experience was wonderful and they couldn't have been more helpful. Thanks especially to Amy, Paige, Robin, Dr. Z, Dr. Tom and, honestly, everyone we encountered. (I didn't get everyone's name.) My only complaint? That they only do emergency medicine and we can't go there all the time! read more

I apologize as I have taken a while to submit my review. We twice took our beloved Lily to VEG in Nora. We remain overwhelmed by the care she received and the kindness shown to us. Although we lost Lily shortly after our last visit, that was in no way attributable to VEG. I won't take our pets anywhere other than VEG for unforeseen events and emergency care. read more

Dr Kathryn Mehfoud absolutely gave me only 1 option for my darling dog, Lucy, & I will have to live with the guilt that I cut my soulmate's life short. Using the words, "literally drowning" & "Lucy is suffering" absolutely helped shape my grave decision. In a time of shock, disbelief, & sadness a person should be met with reason, compassion, & empathy. Dr Mehfoud gave me & my Lucy NONE of the above. I have since read the xray report & based on that & the radiologist comments, my Lucy should still be here with me today. She was NOT critical! The radiologist suggested a tap & additional imaging - I was told by this HORSE SURGEON that my Lucy would go into cardiac arrest at any time & she was in such poor shape that I wouldn't even have time to run home to get my son so he could say his goodbyes! I'm putting this out there to let everyone know that VEG has a horse surgeon on staff treating small animals that is using shock tactics to force owners into euthanasia. If she is on-duty, I suggest pet owners walk out the door. Also to add: It isn't an unusual request to call with follow-up questions AFTER you've received the eye-opening xray report which was vastly different from what one was told. Ex: I was told my Lucy was "literally drowning" but the radiologist noted "MILD pleural effusion". Being told I'd have to speak to the Medical Director smells like a CYA situation read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Indianapolis, Indiana

Our Boston did receive some very short term relief there but they did not address his 105 degree temp, high white blood cell count, nor send his home with any antibiotics. My vet was incredulous at this treatment, or lack there of! Ended up he had an "infection of unknown origin" which we treated with various antibiotic regimens with mixed results. We saw our vet and least a half dozen times since with CBCs every visit, various other drugs and did not spend what we did at a single visit at VEG! Sadly, we had to put him down today but it was not from lack of trying, unlike VEG! Never again! read more

I can't say enough about this veterinary clinic. My treasured seven year old pit bull, Rocket, passed away at home yesterday and I didn't find her until I got home from work. I had seen VEG on an unrelated shopping trip and called them. What I found was an angel, Kelly. She told me to bring Rocket to them and they would handle everything. They brought us through discreetly and Kelly held my hand through the entire process. She arranged for Rocket's cremation and scattering at a beautiful park in Fort Wayne at a shockingly affordable price. This place is amazing. Immaculately clean and arranged in such a way that you stay with your pet through the entire process, including a surgical window if you choose. The staff were kind and empathetic and made me feel like I wasn't alone during a horrible, horrible day. Put VEG on your list in case you have an unexpected event with your pet and tell Kelly thank you again from Will. read more

VEG ER for Pets - My Rocket dog. - Emergency Pet Hospital Near Me - Indianapolis, Indiana

these folks are great! highly recommend! my dog Elora was bleeding from another uti and they were able to diagnose and treat and we're so kind and thoughtful! read more

Dr. Tomkiewicz, Dr. Dockrey, Dr. Kotani, Dr. Gasparin, Megan, Diana, Kori, Paige, Nicky K, Nikki M, Asha, Briana thank you for being so compassionate and caring for my Winnie boy. As I lay here tonight holding him because of you wonderful people saving his life, I know it's because God put VEG indy in our path. This group of medical staff and hospital is who I will always trust with our animals and will recommend to anyone who needs desperate help with their fur babies. They helped us every step of the way and kept us informed on every detail in his life saving procedure. Thank you VEG Indy for truly caring about our boy. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Indianapolis, Indiana

My African Grey parrot found our selves needing the help from Veg never heard of this hospital but I tell you what there are God's Angels working hard in there from walking in the door beside myself with worry for my 31 year old bird I bought her egg I was greeted with just the right caring understanding lady Jam's what a burst of sunshine I needed her energy that night and Dr.Tiffany Kotani worked with me and explained every single thing to do for my loved one and what she didn't know she reached out to a specialist of birds to find out the answers thank God I was in a private room and Jams bought me a snack cart bottled water and it was a good thing I'm sick myself with 2 autoimmune diseases among other things but I hadn't ate all day it was freezing in the room they brought me a blanket and a space heater I also had no money I had no idea how I was going to afford all of this care but God and Jams helped me figure a way out the diagnosis is still hard to take but I will never forget the 2 Angels God chose to take care of my best friend Sydney bird Sanders and myself Curtina God Bless the entire staff especially my 2 Angels JAms and Dr.Tiffany Kotani may God the father bless you all. Happy Easter read more

The staff here are amazing. They went above and beyond to help my dog. And took very good care of her. I cannot recommend them enough!

I highly recommend this clinic! I took my sick doggy there, and they were fantastic! Everyone was kind, and my baby had excellent care!

I was so impressed by and grateful for VEG in Nora. My 13 lb. french bulldog swallowed a ball at 10:30 at night which I didn't even think was possible. Despite the hour, VEG Nora was open and sprang right into action to help him. I was shocked to learn that I could stay with him the whole time even while they tried to get the ball out by scope and ultimately through surgery. They worked so hard to use the least invasive way possible to treat him and cared for him as if he was theirs. Dr. Kotani was absolutely amazing as were Kim, Gretchen (Oliver almost tried to go home with Gretchen he liked her so much) and Kourtney. He really had the best possible outcome under the circumstances but if he hadn't it would have meant the world for me to be with him right until the end. Amazingly, they also had a room where I could stay overnight and all day with him post-surgery. Emergency care is expensive there is no way around that, but since this wasn't this loveable menaces first go-round with emergency services I can tell you that their prices are fair and very reasonable compared to other similar services nearby. Thank you so much VEG from me and Oliver read more