I unfortunately had to let my dog go due to the condition she was in, but the veterinary team was…read morevery supportive and caring throughout the whole process and allowed me as much time with her as I wanted. Highly recommend them for anyone looking to be with your animal the whole time

This emergency room is the best there is. The open concept plan is wonderful. We were greeted at…read morethe door and our pup was immediately being treated. The transparency on everything from diagnosis, to treatment, to pricing, to wait times, etc. here is really what sets them apart. In stressful times, this place really takes a huge chunk of the stress away. Highly recommend!

My wife and I brought our rottweiler here initially for emergency care because he had swallowed…read moresomething were not aware of. They took care of him as soon as possible. The doctor tried everything to get it out but nothing worked. The doctor recommended to take him to our vetenarian the next day because the surgery costs was going to be cheaper for us. Although she was right, but we ended up having to take him to another Emergency hospital because he needed surgery right away before matters worsened for our rottweiller. I will say this place is kind of hard spot, but Google maps will lead you in the right direction.

Unfortunately, we had to have our sweet baby euthanized last week. He had lymphoma and took a turn…read morefor the worst so we arrived a little before midnight and he crossed the rainbow bridge at 12:15 AM. Dr Sam Seramur was his doctor and was very comforting and gave us plenty of time to be with him before and after the procedure. Brady never turned down food so when they brought in chicken, he gobbled it down and although it immediately came back up, he enjoyed that last meal. The tech who gently removed his body wrapped in blankets was so kind and it meant a lot when he said that he could tell we were good dog parents. I hope no one reading this has to ever go through this but if you do, I recommend this caring business .

AVES is truly remarkable. From Internal Medicine and Surgery to Neurology, Emergency, ICU, and…read morenursing staff, everyone involved in Pluto's care demonstrated extraordinary skill, dedication, and compassion. Dr. Fleming's expert surgery and clear communication gave us confidence. Dr. Slead and the Internal Medicine team carefully managed Pluto's complex health needs and explained each recommendation thoughtfully. Dr. Sutton evaluating his neurology and spinal care. The entire team's kindness stood has out every step of the way. Every nurse and technician treated Pluto as if he were their own, keeping us informed and making his hospital stay comfortable. Thanks to Dr. Fleming, Dr. Slead, Dr. Sutton and the AVES staff, Pluto is recovering beautifully. We wholeheartedly recommend AVES for exceptional medical and surgical care for pets.

AVES cares about one thing and one thing only. ..Your Money. I would never ever recommend this…read moreplace to anyone. My friend had the same terrible experience as I did so this is not just a one off. The doctor will never speak to you or see you after the initial first visit, he will just examine your dog for 5 minutes. The nurse will then report back whatever he says without seeming like she has even the slightest knowledge about your pets history. This was for a $1,200+ visit too. Dr. Dolan always seemed to be out of the office when I would call for my critical dogs condition as well. Also, be aware that the oncology department does not work on Fridays at this office. Even if your dog goes to their ER on a Friday with a serious problem, the Oncologist's nurse won't be able to speak with you until Monday. I had called with serious concerns about my dog on a Thursday and again just spoke to the nurse and not the Doctor. They made it seem like his symptoms weren't an issue but come to find out it was a major sign that my dog's tumor was rupturing. Have I heard from Dr. Dolan since knowing that my dog was taken into their ER that Friday and had to be put down? Nope. Because they do not care about you or your pet. Just the amount of money you give them. We also had an issue where they double charged us over $1,000 too and we had no idea for over a month. I found out at a separate ER visit from the nurse. So always check your statements! My dog had radiation treatment for his tumor at VCA and Dr. Treuil was truly incredible. He took the time to speak with me over the phone and the staff even reached out to me when they saw my dog went to the AVES ER for an eye ulcer. We were going to switch to VCA oncology since we heard great things about them, but unfortunately my dog passed before we could make the change. Please think twice before going to AVES because you will more than likely regret it.

VEG was there for my pup Nova and I when we needed them most. She had been vomiting, refusing food,…read moreand has a history of eating things she shouldn't, so I brought her in late at night. The staff worked patiently with me to avoid sedation with my cattle dog (if you know, you know). They were able to complete the necessary diagnostics and confirm that she did have an obstruction. Since we were there until around 8am, the team even set up a room with a futon so I could get some rest while staying with her, which meant a lot during such a stressful night. VEG first contacted my regular vet, who unfortunately wouldn't take her that morning, but they went above and beyond by proactively reaching out to another fantastic local vet who could perform the surgery (this was done to help reduce my costs, they were willing to perform the surgery). That support was incredibly appreciated and honestly something I would have struggled to coordinate on my own in the moment. Nova's surgery went well, and I brought her right back to VEG afterward for post-op care. I brought my laptop and they set me up a room so I could work from there, which greatly reduced the stress on her (and eased my mind). I truly believe this team played a huge role in her speedy recovery, as she' having healthy bowel movements just 3 days post-op and showing minimal discomfort. I am incredibly grateful for the care we received throughout the entire process. Without their diagnosis & quick actions, Nova may very well not be here today

Last week, after getting home from an evening event, we noticed our 17-year-old Chiweenie acting…read moreweird. To save the gore, it was apparent in the next couple of hours that he was declining very fast. Knowing he would not make it through the night and fearing him being in pain, we looked for an open overnight vet, VEG came up and had a really good reputation, and I've heard of them before from other friends and colleagues. Not too far away (Pflugerville) so we drove over to the Arboretum at 1 AM. My wife was afraid of saying goodbye to our old man in a sterile room with a metal table... We walked in and it's a very different experience! Everything is right in front of you. They knew we were coming in, ushered us into a quiet room with two chairs and a shag carpet and dim lights. It was extremely comfortable and inviting and calm. Caitlin was our technician that evening, she was an absolute rockstar! Very sympathetic and professional. Even though we've experienced a loss with a close friend's dog, they still made sure we understood everything that was coming ahead. They gave us plenty of time to say goodbye and we're very supportive during the process. When we were ready, the doctor came in and visited with us and put our old man to rest. He lived a good, long life, outside of expiring very quickly that evening, this is the best possible way for him to have gone out. VEG provided and unparalleled experience in our time of loss and grief. They deserve 11 stars!

Our pup had a late-night emergency after getting into the trash, and this place truly felt like a…read moresafe haven. The facility is spotless, and the staff--especially Dr. Mary Johnson and her amazing team--were friendly, caring, and thorough. Pricing was fair and similar to what we pay at our regular vet. We highly recommend this clinic and will definitely make it our go-to from now on! Thank you!

Our little fur baby unfortunately had an emergency need, and his vet was not accommodating so we…read morewent back to VEG. They are incredible!!! I wish this could be our go-to vet for everything (but emergency vet's have to charge higher fees for the staff at the ready). Anyways, it was a top-notch experience. You feel like you get 5 start treatment from everyone, it's over the top amazing care for both the fur baby and the human. Thank you, VEG! Hopefully we don't need emergency care again (at least for a while!), but if we do we will 100% come back.

Amazing staff! Very helpful and caring for my lil Phoebe. Very attentive when she got sick in the…read moremiddle of our visit. Showed a lot of concern

I called Heart of Texas for a 2nd opinion on my cat's weight loss, after my regular vet wanted to…read morestart him on steroid injections every few days. I spoke with Martha over the phone, and she was able to set up an appointment with an internal medicine vet for less than a week later. The waiting area is large, and there's a small space for isolating cats (in carriers, of course). This was appreciated. Once in a room, a vet tech asked thorough questions and took notes. Then our cat was whisked away for an exam by Dr. Hoh, a veterinary internal medicine specialist. Our cat was returned to the room and Dr. Hoh came in to speak with us. Her many years of experience, combined with our observations, changed the course of treatment for our cat. For the time being, we will be taking a more conservative approach and reporting back to the internist in a few weeks. As it turned out, the person I initially spoke with over the phone checked us out when we left. Martha was just as friendly and helpful in person as she was over the phone. Places like this are not cheap to visit, but given we were not in an emergency situation and the fact that a specialist was involved it was not at all unreasonable. More importantly, we were greatly relieved and are cautiously optimistic about our cat's prognosis.

My wife and I brought our rottweiler Roscoe here for emergency care and surgery. Our veterinarian…read morefrom White Rock Veterinarian Hospital referred us for surgery. We had taken him to another Emergency Animal Hospital in Round Rock, but they recommended to use our veterinarian for lower costs. While they were correct on the costs, unfortunately his veterinarian was not able to get him into surgery. It would have saved us probably like $6,000. I will say this emergency animal hospital did an excellent job in caring for our rottie, they kept us informed and provided us all the details we needed to know up front to includes. They also use Cherry for payment plans if you cannot afford the upfront costs. I know my wife worried we were going to have to euthanized him. The thought did cross our mind. But our rottie is very young and since he swallowed a small rubber ball that one of our neighbors through over the fence accidentally and it was in a location that it was retrievable for from his small intestine and stomach area. Post operation he did well in recovery and was ready to come home. This emergency hospital made us and our rottweiler feel like family. They were all very understanding and caring. I would recommend them again. I highly recommend for all pet owners to invest in pet insurance. You never know when you are going to need it for emergencies like we experienced.

Nice canned response. I see you put it on a couple of reviews. Doesn't negate the fact that you…read moredidn't diagnose the problem. You were the veterinarian not me. You did bloodwork you should've known by the coughing and throwing up like the other vet veterinarian that only costI $200. Your canned response won't negate that you failed my pet and many of our pets.

We brought in our dog to the south austin location for a laceration on the ear which I figured…read moreneeded stitches. It was memorial Day and they were honest that the wait would be long. It was frustrating for us, but our dog was a minor emergency compared to animals who came in and were a higher priority and needed care. I can respect that! The staff was incredibly friendly and helpful. Dr. Sam was honest and gave us a few options for care. We opted for stitches which would require overnight and sedation. He provided the estimate and talked us through all the options answers questions and being patient. Emergency vet visits are stressful, but he comforted by my dog and husband throughout the process. He did a fantastic job catering for our pup! The estimate ended being on the higher end so w did receive a refund. I hope we never have to return, but if we did, I know we are in good hands.

CALL ASPCA poison control hotline and pay the $110 fee…read more from home if this is a pet toxicology issue. They are so amazing and you can save yourself the trouble of ubering two ways and a $225 consult fee for them to deliver the exact same information. I want to preface this review by saying that I've taken three French bulldogs there. My first was there add an advanced age pre-Covid and they greatly helped. I suspect the clinic has undergone new management as the practices have greatly changed and at least the past year or two since I've been there last. Current practices are they sit you down in a waiting room and tell you to call the ASPCA poison control hotline where you pay them over the phone and then you provide the clinic with the case number. The clinic calls back in to hotline and gives the one of the vet techs in the back, the exact same information that they just gave you and then they give you an additional bill of 225 or whatever number they think applicable. I know that because I had recently had a foot surgery and had to Uber both ways and had my foot on a chair and apologized to the person delivering the information for 225 that I wasn't moving my foot and they said they were happy to get up because they had been sitting down monitoring dogs for the past four hours... It's not like they had to call someone offsite to provide additional consult. Either some bizarre business practices, but it's really sad to see. They were such a great resource before, but I would highly recommend the ASPCA poison control hotline if you have any incident where they might be able to provide assistance with licensed toxicologist. They were amazingly helpful.

I was referred to Pet Specialists of Austin by my primary care vet when my dog was experiencing an…read moreemergency. Every staff member I interacted with, from the front desk to the medical assistants to the veterinarian, was compassionate, knowledgeable, and highly skilled. They admitted my 4-year-old dachshund overnight. I've been through overnight emergency stays at other clinics before, and this was the first time I truly felt at ease and confident that they had everything under control. Yes, it's expensive, but that's true of emergency veterinary care anywhere. Thankfully, I had pet insurance, which made the process much easier. They worked directly with my insurance carrier to make sure my benefits were applied correctly and only charged me for what wasn't covered. I highly recommend this clinic when your primary vet can't meet your pet's needs in an emergency.

They are super expensive on everything. I only go as a last resort!! They have a decent selection,…read morewith the coupons they sometimes mail out it makes the price comparable to other places regular prices!

So thankful I found Night Watch!! I found a kitten, that…read moretook ill after being with me for 4 days. She had a wound that I had cleaned up, kept an eye, but still internally infected, an abcess. Labor Day and reg vet was closed. Closest was one called Allure - 2 hours of waiting, still not seen by the vet. I was so worried by how hot she felt, knew the fever was high. Walked out of Allure, after finding Night Watch on Yelp. From the moment I walked in, (now almost 9pm!) it was a GREAT experience! From the front desk (she even loaned me her phone charger!) to the vet tech bringing us back quickly, and the amazing vet! It had been a long, stressful afternoon and they made it much less so. Kitten was already showing improvement on the ride home!

Be careful bringing your pet here for kind of emergency. They will only run you a bill for 2k…read moreworth of tests only to make you wait for hours and then tell you they can't help you and send you to Thrive 20 minutes away, for them to run the exact same tests (bill you again). Also Nightwatch will tell you that "they talked to thrive and the estimate will be between 1800 for one night stay to 4000 for two nights and a transfusion, here I am 6000 dollars later just going into the second night and still pending another 2 grand if a transfusion is required. Be very careful coming here unless you are prepared to take out a second and third mortgage to cover all the bills.