I was scheduled for surgery and MedTrans
was taking care of transport to the surgery,
as well as return home the following day. I
think they farm this type of transport to
other agencies. The day of surgery they texted and said they would arrive at my home at 8:30 as
the Doc wanted me to be there at 10 a.m. When no one arrived by 8:40, I called and was told they would be there in 5 more minutes. The driver arrived at 9:10 a.m. 30 minutes later, and the driver said the traffic was bad. I asked about her GPS and she was on
her phone GPS, not an auto navigation system.
The following day for the trip to bring me back
home, a driver and her partner arrived and the
partner was confrontational when they were 40 minutes late. I got quiet and then realized neither of them knew where they were taking me. I gave them my home address and neither could get a signal to take me home. I was not feeling well,
since I had surgery. I finally googled my home
address and had to talk to the driver and guide
her to my house. These drivers should have an
automobile navigation system which guides them
better when there are traffic delays. A person
needing medical transport should not have to
give them directions. Horrible service!!! read more