James was superb!! He got us to our appointment right on time. He was professional, polite and efficient. His choice of music was soothing. A very delightful young man and a great representative for Modivcare. Go James!!! read more

My experience with Modivcare is everything a nightmare contains and more... horrible customer service... unreliable transportation long wait times I'm talking HOURS. Wrong pickup locations very unprofessional and they refuse to do anything about it just horrible! read more

modivcare company is bad for business, they cancel trips unknown as well as known. they show up 2 hours early, sometimes late, they pull up in front of people doors & pull right off not giving patients time to come outside, they are being biased, discrimminating, & procrastinating towards patients when they should treat all patients fair. for adults they send uber for pickup & then they cancel round trips while adult patients are still at their appointment. they are so wrong. all wrong. read more

I WOULD NOT RECOMMEND THIS COMPANY AT ALL!! The are totally unreliable. I missed 2 cardiac rehab appointments this week! This had happened in the past many times. Either they would be late, or not show at all. Humana and some other companies use them for medical transportation. I hope someone else starts this type of transportation company and show Motivecare how it should be done. They do not have quality standards they operate by. It is obvious they do not care about their customers. Probably most of their customers are elderly. read more

I Hate Them!!!!!!! The last 6 months I've had nothing but BS from this company! Tonight I was supposed to have a very important MRI so I can get my knee surgery approved because my knee is slipping and throwing me on the ground. The driver said I wasn't here and they tried to call me. Number one nobody tried to call me number two nobody knocked on my door and number three nobody beat the horn and number four I was sitting on the damn porch! I can't stand a liar! Every trip I make every last single one of them get screwed the hell and you can't depend on them for s*** but it's all I've got so oh well I have to take my damn chances! Can't stand a damn liar! read more

This company is a total fraud. Humana has contracted rideshare services through them, and they have yet to come pick me up for any of my appointment. I've had quite a few since January, many of which are related to significant cardiovascular events. Because of our visual impairment, I do not have Access to their services because I "don't have a driver." Avoid them like the plague. read more

Unreliable, no real door to door service for disabled people, no help when calling customer service. I have someone with memory issues and cannot use a lyft or uber, but this company schedules him with them anyway. They do not care about the customer at all. Worst company I have ever dealt with. read more

Five Stars!! My Modivcare in Oregon has always gone above and beyond in transportation service. I've scheduled transportation in town as well as 90 miles out of town with great success everytime. I will say that in town transportation simply uses our local transit bus so it's not as special as riding in the back seat relaxing as I'm whisked around like royalty. Today is a great example of greatness. My dentist 90 miles away called to inform me of a cancellation October 1st at 9am, that is tomorrow morning. Motivcare scheduled me for 7:05am picked up at my house and I look forward to it. The drivers have been awesome interesting people. If I need help into an overwhelming location they are right there with me, if I can't walk and need to be wheeled in they have been there. Always great conversation, patient with me it's just really been a blessing. The fact that one driver may be scheduled for that same 90 mile trip 4 times in the same day and has no complaints about doing it says something. Three weeks ago that was the situation so another driver picked me up after that appointment with no issues. I actually miss my driver's and hope it is them when I get picked up up the next time. Thank you Motivcare team! read more

Do not use this service. we scheduled transportation for my mother for a medical appointment. Had a reservation number and called to verify. No driver ever showed and they did not call to let us know no one was coming. After calling them they said no driver was available. You have to give them 72 hours ahead to schedule, yet they don't give ANY call to you so just out of luck to make it to a medical appointment. totally unreliable!!!! Im only giving one star because there is no selection for zero stars! This was for Mecklenburg county, Huntersville area read more

d6/30/2023 for years now nothing has changed. my humana health plan is linked to that sh company. nothing helped to lodge complaint. i have done for years and write down the name of each person i speak to. for more than 15 years the company did not show any sign of improvement. every time i call humana i get a case # and i have now thousands which i might be able to sell at ebay and get ritch. at modivcare, philippines citizens are hired because it is cheaper. needless to say those people have poor english skills and repeat over and over what we request them to do. it is a long long phone conversation with deaf people. modivcare web page is not friendly and mara the virtual operator is unable to accomplish any transaction. we, the customers, are lost with such mediocre phone and internet customer service. i wish i had my own car and dispatch modivcare to hell. yes those are my sincere feelings you like them or not. read more