We've never left reviews before, but feel the need to do so... Our bison is 13 years old and up until a few months ago, been in reasonably good health. Our dog had been panting heavily over a few weeks (which we thought was caused by the warm weather), but decided to take him to Medivets Canvey to check. Upon examination, he's heart murmur had progressed and he had fluid on the lungs, which he was given an injection to help shift this. We were told that we needed to make a decision by that evening, regarding he's health (euthanize or medication), so we paid for their services and left shocked and upset.
Our dog thankfully showed an improvement by late evening, so we went with the medication option. We paid the price of Medivets medication (as we've always done), but were told they'd price match if we found cheaper online and if this was the case, print off the proof and hand it in at reception. We were extremely shocked that Medivet, was 3 times the amount of its competitors, so obviously printed the proof and handed it in as they suggested, as this medication is for life.
Medivets wouldn't price match as they suggested and they also changed the costs to one of the medications, because they couldn't find it online at that price (yet we provided the proof as they'd asked, so Medivets- "why not just change all the evidence of quotes, as its pointless giving you any proof in the first place"). Medivets also wouldn't give the same quantity of one of the medications either... the "Head Nurse" states "they couldn't give the 500 tablets (as in the quote), as this was a year's worth of medication and they wouldn't give an animal more than 6 months of any medication, as they need to be checked"... I fully understood this, but told Head Nurse "you've given just 168 tablets, which is 3 months' worth"? The Head Nurse said "Well we'd need to charge you more for 6 months"... I replied "But the quote online was for 500 and Medivets said you'd price match, so surely you should then give at least the maximum amount for 6 months then? NO she said!
My online quote was £46.85, I've just paid Medivets £72.97 (which is better than their previous extortionate costs), this did included 3 prescription's, for the 3 different medications, but if I paid 3 times the amount for their original costs, then any prescription costs would be waved! When mentioning this to the Head Nurse, she said "we are a business and we don't hold much stock"!!! Yes Medivets, you are certainly a business and one that is clearly about profit, over the health of a dog and I also don't know why you bother mentioning that you price match, because you clearly do NOT!!! Pet-ploitation!!!! read more
