I am CHANGING my review's score for Mediacom because they have bee extremely difficult for me to deal with and their employees/managers lie to me. I have been trying to make amends with Mediacom since June. It is now August. Long story short, I had to leave the apartment where I signed up for the service. I didn't have the opportunity to collect my things, so they charged me for not returning the modem, which I can understand. However, Although I wasn't receiving service at the apartment within the 90 days, they still want to charge me the early termination fee because I didn't tell them I wanted to cancel. At the time, I had more going on and calling Mediacom was the last thing on my mind. Let me also say that I was extremely confused because I called a multiple number of times in June and they said I wouldn't be charged for the early termination or for that month I canceled because I gave a 7-day notice. After some more phone calls, a girl told me that if I returned the equipment they would take away my early termination fee. I decided I would pay for the equipment, so I wouldn't have to worry about dealing with this company and trying to avoid the ETF. I called again, this time to pay, and the guy on the line advised me not to pay, because it was improbable that they would take off the ETF. He emphasized the notation made on my account, which stated that they MAY take off the ETF. He asked if I had documentation that I was not at the apartment within the 90 days, which I had. I made some calls and had the documents faxed to Mediacom with my account #, name, and phone to call me back. They never called me back. I called again after a few days and they said they never got anything. The lady told me that the number I faxed to was incorrect. She gave me a new fax number and I arranged a fax to be sent there as well. I never received a call back, and I even have a copy of the documents sent through snail mail. On top of me not being at the apartment within the 90 days, I was also out of state, where they do not provide service at all. I don't think this company cares about their customers and I am pretty tired of playing phone tag. I wish I never put the internet in "my name". This was my very first time paying for internet and bills, in my first apartment, and it's a complete headache. The only thing that didn't change was it's pretty easy to get a person on the phone. If that person is going to actually solve the issue within that phone call, well, that's a different story. ---- I felt the need to review Mediacom because of the amount of bad reviews here. This is this INTERNET page and a lot of the reviews talked about their cable services which shouldn't be relevant to the internet they provide. I ordered the 60-something dollar-a-month package. I have to agree that the internet went out very often during peak times. I think this is because of the amount of college students in the Columbia area trying to get online at certain times of the day. I am a gamer and I found this to be extremely annoying because I would D/C mid-match. However, it wasn't so horrible that I wasn't able to use it at all. The outages lasted for a maximum of 1 hour and a minimum time of 2 page refreshes or something. I would just do something else besides go on the computer. I had an online class that I was taking, but the internet never crashed when I was completing my work so I feel as if gaming put a lot of stress on bandwidth and caused the internet to go down. I was also gaming with my room mate, so the demand would have been doubled. What I would like to disagree with is the customer service. In my experience, the customer service has been better than customer service I've had to deal with in the past from other service providers. As long as you keep your account information stored, which any person should be able to do, they will put a person on the phone for you to talk to. read more

Mediacom: Just say no. While their customer service is friendly and informative, the atrocities that they will be informing you of all but erase the warm congeniality of their representatives. Speedy? Yes, when it works. Our internet experienced blackouts sporadically throughout our two year tenure, high traffic and low traffic periods alike. Be prepared for your "fixed" rate to increase exponentially for the second year of your mandatory two year contract. And don't even think about returning your router early when you move out: you'll be charged a $51 "early termination fee" for your trouble. Do yourselves a favor and try Quantum. read more

My TV was acting up (pixels and loosing picture) went to other tv and the same thing. Called and told agent about problem and they seemed to think it was on my end so scheduled appointment for3 days from date. My problem went away and for the next two days no problems. Called and cancelled appointment and had robo call call me back to verify cancellation then tell me it was an invalid number when they are the ones who called me! All of a sudden an agent is on the phone asking me why I called and I told her "you called me" ! had pleasant conversation and confirmed cancellation. 15 minutes later my tv's are acting up and then go out all together. This is where I am now 1 hour later. Called mediacom - extreme busy with calls and then they have me on hold and hangup WTF! This cable provider is a scam and if I had a choice I would cancel, but can't get different cable in area and too many trees for satellite so am stuck with this piece of shit service in Mchenry county il. read more

Stay Away!!!!! After 6 months of random channel outages and dealing with what might be the worst customer service posssible (hour long hold times, operators switching you without warning when they just don't feel like helping you with your problem), the final straw came when Mediacom suspended our internet service without warning. After a day long of trying to figure out what had happened with no help from their witless agents, I finally gave in and canceled our service, switching to Centurylink and DirectTV. I thought the ordeal was over. But alas, no. MediaCom insisted on charging us for our Internet service for the entire month. Yes, the Internet service that they suspended us from. They refused to prorate our bill to when THEY canceled our internet service, and charged us for internenet that they were not allowing us to access. CenturyLink on the other hand? Can't recommend it enough. Much faster service even though we are paying far less than we did for MediaCom. If you live in Columbia, the choice is obvious. read more

Worst company for internet/phone. Modem needs a power cycle of reset at least once daily. They have replaced the modem, but this modem is doing the same thing. When they do send someone to your home to fix an issue, the issue comes back within a couple of days or less. My bill keeps going up up up while service goes down down down. We finally decided to get our internet/phone from a different provider and keep the cable TV with Mediacom. That's what they do best. read more

worst customer service ever! The salesmen will lie about your monthly price, and the company sells your information to junk mail and solicitors and once confronted about it, for third time, I finally got a straight forward answer that I could opt out of them selling my information something that was never brought up before. read more

Mediacom is hands down the worst internet provider out there. I have unfortunately had to deal with them most of my life as they have been the only one in town to "provide" the speeds they offer. We had century link DSL 3 years ago at our home but with the growth in tech and now being a full time online streamer, we needed the higher upload speed to ensure stream quality. we switched back to Mediacom and have had nothing but problems since. over the last 6 months alone I have had countless service techs out to my home, they have replaced EVERY line from the main box in the ground to the home, the box on the home to the modem inside, the modem has been replaced (TIMES 3 all different brands) The supervisor Jemel even came into my home personally, in disbelief stating that my (state of the art stream equipment) must not be able to handle it and he would use his laptop to prove it. Needless to say he found that his computer reached the exact same speeds as mine both on the gaming router and direct connect to the the modem only. He placed my system on a voice call so they could watch for any drops or issues digitally, and gave me his personal number to text screenshots IF this continued after his visit in which nothing was fixed, so of course a week later and I have text him multiple screenshots every day of my 1gig download and 60mb upload reaching about 200 down and 0.7 up. I need 15 to 20 up to stream live. The response was "Been trying to isolate anything dropping and haven't seen anything as of yet" So even though he saw it for himself in my home and spent an hr trying to get a good speed, and even though I've sent numerous screenshots from both their recommended mediacom speed test which uses mediacom Des Moines servers to test against, and speedtest.net which uses Socket here in town locally to test, they see nothing on their end falling off...? I am losing customers/subscribers by the minute and bleeding money. This is unacceptable and there is no other service in town that I can switch to that offers enough upload to perform what is needed. Also it will not let me leave a review on FB no matter how many times I refresh. Next stop Better Business Beauro! read more

One of the strongholds of evil in this world. After going in person and returning all their equipment and canceling their service they continued to try and bill me. Conduct with this company leaves me feeling helpless and raped. Do not use their services if you value yourself. read more

Terrible internet Paying for 7 Mbps, rarely getting over 4. Terrible upspeeds and XBOX Live almost always lags. Frequent outages, we've had three in the past two and a half months we've had service. Completely inexcusable for what's quickly turning into a full fledged utility. read more

Horrible service. No other way to put it. Internet goes in and out for weeks at a time. They take at least a week to send someone out (4 days if you're really lucky), they pretend to be fixing something, then after they leave it is out again. The customer service representatives, on the phone and in the office in Columbia, are rude and incompetent. Also, my bill was very expensive one month, after I had multiple credits added to my account for days without service. I asked the woman inside the office why it was so expensive. She told me that they charged me $30 for "tampering with the DVR". I was very confused about this, seeing as the date she noted, someone came out and fixed my cable box and told me it was no fault of my own. I asked her to look up the ticket, she said she would. She lied and never did. Then I called customer service, they put me on hold to look it up, then came back and said they would credit $30 to my account because it was a mistake. Simply put, they are THIEVES! read more

Worst ISP I've ever had. Talk about hidden fee's, they flat out lied to me to coerce me into signing a contract. The sales representative I spoke with told me there wouldn't be a moving fee associated with transferring service to another address when my lease was up. I called back several months later to initiate this move and suddenly they're trying to stick me with a $30 "courtesy fee". I'm still within the first 90 days of my contract so I will most definitely be cancelling and taking my business elsewhere. It doesn't help that their actual speeds are nowhere near the speed I'm paying for. Why are there no decent internet providers in this college town?? read more

Yes, I'd like to add my voice to the appalled ones above. I just called Mediacom. The rep was polite, and took me to speakeasy.net to do a speed test. I'm paying for 12 Mbps AND GETTING 0.8 Mbps. THAT IS LESS THAN ONE PERCENT! Less than one percent of what I'm paying for! Imagine buying a ream of paper and getting one sheet! What is worse, the earliest she could schedule a tech visit was a week away! A week! In a time slot that doesn't even fit my schedule! Terrible, terrible, terrible company, and sad, since it clearly isn't the employees' fault, but the bad management. read more

My name is Reza Houston and I was a Mediacom customer for three years. In January 18, 2015 I received my bill and paid the full amount owed. Upon a second glance, I realized Mediacom had overcharged me by $10. I submitted a customer service complaint the same day I paid my bill. Approximately a month later, I noticed my internet was not working. I tried calling Mediacom after business hours (7 pm) but none of their four customer service phone numbers allowed me to get further than the initial menu. I managed to start a webchat with a Mediacom representative who informed me that while I had paid my bill on January 18th, Mediacom had elected to refund my money because I had submitted a customer complaint. They never bothered to follow up on the complaint. Because Mediacom had refunded my money without so much as a call or e-mail, this meant that a month later (about the time I tried to pay my monthly internet bill) Mediacom considered me a delinquent customer and shut off my internet. When I argued with the customer service representative that I had paid my bill and therefore was not delinquent in my payments, my argument fell on deaf ears. Next, the girl I was webchatting with gave me Mediacom's sales phone number. I called and made the same argument, but again the customer service representative told me there was nothing I could do to get my internet re-activated and account settled without paying a $50 re-activation fee and paying the NEW monthly rate of $57 per month for the same service. I asked to speak to her boss, so she put me on hold. I was on hold for an hour before I was disconnected. When I called back, I started the same argument, but received the same response. I then decided to cancel my service. I will never be a Mediacom customer again. If you have a choice, do not get this service. Mediacom has the worst customer service I have been forced to interact with. read more

These people are the worst of the worst. Horrible internet and horrible customer service. Charges come from no where and they refuse to ever reimburse you even if it's their mistake. read more

Always raising the rates while the quality of the service and internet signal remains poor, disappointing, and frustrating!

First of all, slowest and crappiest internet I have had so far (and that includes Comcast because they can never get anything right). I would NOT recommend purchasing an internet or cable plan with Mediacom. My internet drops consistently, and even though I pay for 50mbps, I never reach that speed. I understand I live in a college town with a lot of people using the internet every day, but the company needs to keep up and update its internet service to accommodate for all of the students and people living in the area. Second, the customer service is horrible. I never received my first bill with the account number to set up my account online, they charge too much for someone to come and set up the internet (which I could have done myself, thank you very much), and they had my address wrong for three months (even though I contacted them via phone and chat room at least four times about this problem). I am disgusted by this internet company, and after a year of having them, I will most definitely be switching to another provider. DO NOT purchase a Mediacom package, I guarantee you will regret it. read more

I would give zero stars if I could. Since we first got set up with them, our internet has been slow, inconsistent, and some days we don't have internet at all. We are constantly having to call customer support and they "reset" the internet, but it will only work for a few hours before it's back to being extremely slow. They have the nerve to charge upwards of $80 for internet speed LESS THAN 1mbps, even though the internet package we are paying for promised 200mbps. Absolute trash, and overall waste of time and money. read more

3 years a customer. countless hours trying to get billing sorted because of crazy increases in charges, referral fees never credited until months later, outage? wait 9 days for a service call and no credit for down time after multiple requests. They just don't care much I guess. I canceled finally. No reason to be paying 260 bucks a month for this. Lead in deals are just that, you pay for them on the long term read more

Mediacom has been soooooo disappointing...while the digital picture/signal has been adequate, customer service is the WORST I have ever encountered...they set a new standard for "snarky." Also, PAY CLOSE ATTENTION TO YOUR MONTHLY BILLS...charges can change....to their advantage. read more

I agree with all the review. We have business line with them. One of our remote office used Mediacom Cable service and the rest was on Cox Cable. The support team provided by Cox is way better compare to Mediacom. Very professional and without an attitude. Last year I switched that service from CenturyLink (Qwest) and that was the biggest mistake I ever did. I thought CenturyLink support was bad? Oh my. Compare to Mediacom, let me say this, I'm ready to switch back to CenturyLink. I have never been treated so poorly when talking with the support agent and I know what I'm doing with 10years+ experience in the IT field but they just don't want to listen. They think they know it all and we as a customer is stupid. I wish Cox is providing service to the area. CenturyLink, here we come again. read more

The prices their website lists for internet service are blatant lies. They have a flat, per month fee of $46 they add no matter what service you get apparently. $15 per month for 10Mbps? No, it's actually $60 per month. Their customer service is *terrible* and will constantly beg you to upgrade even during a customer support call. I'm canceling my service as soon as possible, even though they're one of the only ISPs in this area. One of the worst companies on the planet. read more

This company is mind-blowingly frustrating, and they are the ONLY company that supplies cable for my house so I'm forced to work with them. The wifi goes out constantly and is highly unreliable, especially if people come over and use it at the same time. My roommates and I have sat through automated phone calls to attempt to fix any problems before finally being allowed to talk to a real person. There are outages constantly. They also charge you 10+ dollars for going over on internet, potentially multiple times in one pay period, which doesn't include nearly enough data for 3 college students. The TV is absolutely a joke. They say you get over 200 channels but you have scroll through hundreds that you don't get. Also, most of those channels amount to about 30 channels that just repeat in HD and so on. I hate mediacom and feel like I'm paying too much for the shi**y service I receive. read more

The Medicom support line is saved in my cell phone contacts list, and is my second most called number after my wife. Not sure anything else needs to be said. read more

I just want to concur with the reviews below. Sadly, here in the Midwest the options are few and all you can do is choose the lesser of two evils. If you pay $75 a month for 20Mbps with Mediacom, at best you'll get 10Mbps during the day when no one else is online and 1-3Mbps on Friday nights (forget Xbox Live gaming). Compare that to Los Angeles where you'll get 25-50Mbps any time of day for $45 a month. Customer service at Medicom is friendly enough, but they'll never have any answers for you other than "according to our screen, your service should be fine" or "it looks like we're working on a solution" - but you'll hear that last line of b.s. time and time again and no improvement will be made. If you want "50Mbps" you'll pay over $100 a month - and you'll be lucky to get 20. The fact is, they will not (or cannot) upgrade their equipment to accommodate the growing need for bandwidth. The only thing they will do is charge you as though they did. If you sign up, I highly recommend requesting a transfer to the Retention department before the expiration date of your first cancellation window to request that the cancellation date be extended and/or you receive a refund for lost bandwidth. Keep doing this as long as they'll accept responsibility and grant it. The more time you have to see for yourself how unreliable their service is, the better. Whatever you do, do NOT wait until after the cancellation trial period expires to switch services! There's NO legitimate reason why you should have to pay $300 dollars penalty fee for cancelling after the 1 month trial period when you will most certainly not receive the bandwidth you are paying them for in the long run. read more

Started having issues close to the 90 day mark (when you can cancel) and was promised assistance with the issues. If I would have known that it would take a month for me to get the proper assistance I would have canceled. Instead I have had to deal with this joke of customer service where apparently they don't keep or have access to customer records. I have talked to at least 8 different people on multiple occasions. I have had intermittent internet through the first have of November which gradually got to the point of ridiculousness and had a tech come out before Thanksgiving. Since then I have had virtually no internet. Even though I discussed this with them I wasn't given the proper credit on my bill. I called to have this fixed, but I won't know or see until my "next" bill and therefore have to pay this full amount. The issue is their router which I was told was coming last Tuesday (about a month after having serious issues). After it didn't arrive I was told it should be here Monday and then I was told it was Tuesday. Guess what?! Still isn't here. Now I am waiting to finally get the package just to find it is the same type of faulty router that won't work. read more

Hi-speed internet, supposedly 50-MBps for about a month now. Connection drops, randomly, multiple times a day. And in a month, it probably got around 40-45 a couple of times, but average download speed has been 10 or lower, at different times of the day. Their customer service on the phone is pathetic, you need 30+ minutes to get to talk to someone, then the representative ask you stupid questions for another 10 minutes, so I tried their official support on tweeter. No reply either, to my multiple messages, both public and as PM (oh, once, actually but they didn't actually say anything helpful). Finally, I made the time to call yesterday. A technician will come on Monday. In the meantime they spammed me with at least 5 phone calls about their services. Unfortunately, I don't have many other choices, the other option would CenturyLink, which is equally bad. Yuk. read more

New internet service was fast... for about 30 minutes out of every hour.... then down with no connection the rest of the time. Cable intermittent with weak signal. Canceling service. Very disappointed. read more

Zero. Zilch. Nada. Nothing. Horrid. Horrible. Exhausting. Frustrating. Mediacom embodies the previous 8 words and more! How TERRIBLE of a Cable/Internet service provider. I had the worst experience ever with Mediacom. Everyone is correct with their reviews, MEDIACOM SUCKS. Their Customer Service acts like this is the first they have heard of their troubles, however I feel as if they can't tell the difference between pissed off customer and a customer who is ready to leave. Either way I left, and still have their service at my apartment. How could that be? read more

This is definitely the worst cable company we've ever dealt with. We have fewer channels than we've ever had while paying about $80.00 more a month for service. We somehow entered a 2-year contract in the confusion of moving to the area. During the second year, they raised the price so high that the first year "discount" (which was actually the same price we paid in Kansas for more channels) was completely paid back and then some. Plus, they charge for the amount of internet you use, so we end up with surprise charges on our bill now for going over some limit they've set. All this and the wifi is constantly going out. Columbia needs some competition. The only way this company gets away with its business practices is because in some areas there is no alternative. read more

Constant, ongoing, never-ending, consistent, endless, nerve-wracking, program-interrupting, modem-blinking, nail-biting Mediacom! Just .. JUST ... when I have a week without anneeee problem-o's, CRASH! Down it goes again. And then, teasing, flirting, hair-tossing and eyelash fluttering, it comes back on again! Repeat dozens of time in four years. See, it's like this, an analogy I have shared with Mediacom's Technical (cough) Support (ack, sorry, something in my throat..). Imagine you are taking a shower. Soap in your hair, lather,well, wherever you lather, you get the idea. Singing, even. Without warning, the water turns off. Nothing, zip, nada. Zero H20. You drip your way to your phone, call the water company and scream. "We apologize for the service disruption; perhaps you should replace your faucets? We can offer an upgrade to your current faucet installation." "It's not a faucet problem," you reply "It is you, the &8@4) water company!" Okay, okay, so you get the gist. Our Internet is like water in our 2016 lives, we don't want to have to think about it, negotiate with the providers of it, or risk either drought or drowning. In Columbia of M is for Misery Missouri, it's either Mediacom or, at bottom feeding bandwidth, Socket, or a dish. read more

I live in Jefferson City, had all three services connected on October 8th, and have had nothing but problems. I don't think a day went by that I didn't lose phone service. Techs have been out three times, and will be out tomorrow morning. However, it's an area wide neighborhood issue that's involving maintenance and basically there is nothing the techs can do. I'm having the come out tomorrow to change modems just to see what happens. The Attorney General's office in Jeff City lost phones less than a week ago, were aggravated, and Mediacom made it a priority to fix. I wish my service was as much of a priority. Crews are being called in from another city to supposedly work on the issue, but no time frame has been given for repair. I can't go on day to day missing important calls and making them, so I'm switching to CenturyLink next week and Direct TV as that's pretty much my only option. I've reported Mediacom to the BBB in NY tonight, not only asking for the 129.00 money back guarantee as promised by customer service(they've already offered to refund it), but an additional 100.00 for pain and suffering in missed phone calls, having to use my cell minutes when the phone was down, etc. and I've asked that the refund take less than the 4-6 weeks as promised. We'll see what happens. Guess I should be grateful to get the money paid back,,,,,if I ever do. I'm also considering filing an additional complaint with the FCC. I urge anyone thinking about using Mediacom in the Jefferson City area to think twice until they hopefully find out where the signal problems are coming from in various neighborhoods. You know if they can't provide good service to the Attorney General's office, it's not going to be good for you either. read more

If there'd been another cable company in Columbia when I first got cable I would NEVER have signed on with Mediacom. This company sucks big time. Their customer service is a joke; when you call to report a problem or to ask about your account, it takes forever to get connected with a real human being and I've got better things to do than listen to recorded messages while I'm stuck on hold for a geological age, wondering if I'll ever get a live person on the phone. The one time a service man came to the house, he was some punk who didn't even have his ID badge on and he made it plain it was a big ordeal to walk back to his truck to get it--who trains these bozos anyway? I didn't fall off the turnip truck yesterday and I'm not about to let someone in my house without a valid ID badge. Worse yet, Mediacom jacks up their rates every 3-4 months, all the good shows are on premium channels that cost more so if you have just extended basic, you end up paying more for less--I'm a big sports fan but good luck getting any sports on ESPN or ESPN2: during the day all you get now is talk shows or poker tournaments, for crying out loud. Mediacom internet is the pits. Ever since I got it I've had repeated problems with the connection conking out after maybe 15-20 minutes and I have to shut down and reboot repeatedly before my internet will stay up. This can go on several days or even weeks in a row and it's beyond aggravating. Their warm and fuzzy TV commercials are nothing like what their customers actually get, which is the shaft. I wouldn't recommend Mediacom to anyone. Period. read more

Already having a horrible experience with Mediacom. I have had Charter for years and years while living in the St. Louis, MO area and despite a few runs around the block with them during their growing pains I had been overall satisfied. 100Mbit+ speeds, low latency, unlimited bandwidth. My biggest gripe was their prices creeping up month over month, but I was almost always able to get a quick and easy resolution to any concerns. Moving to CoMo, I was forced to get Mediacom as my only cable provider in this area. Because of the agreement that they have with my complex, they aren't even allowed to sell any packages to me over 100Mbit whether that speed is available or not. When I spoke to the liaison for our complex I was told that the installer would assist with setting up the online payment account and all information necessary to log in and customize my modem (which I hate as it has a terrible built in router and interferes with using my own Asus gaming router). I get some guy with a horribly heavy accent and terrible work ethic that shows up way outside of his scheduled time and during the installation I ask for assistance setting up my account and he brushes it off and says to call customer service and then leaves without even bringing change back for the 19.95 install fee that I was told wouldn't even be charged. I call customer service and spend 30 minutes on hold to speak with someone and as soon as I get someone on the phone and explain my situation that I just want to set up my account to track my usage, pay my bill and customize my modem they immediately transfer me to another department without even asking. The next department asks me for the last 4 of my account number, which I explain to them as I did the first person the installer did not give me and I can verify any other information that they need, I am then told that they have to mail me my account number and PIN by snail mail since the installer did not get my email address like he was supposed to and then they hung up. So here I am with no account number, no idea how much of my bandwidth has been used so far this month, no clue what my WiFi login is, and I have to wait a week for a letter to arrive so that I can call back in and wait another hour on hold to get something set up that should have been done the very first day. Know this, Mediacom: I work for a communications company with over 400 door turns of local clients on a daily basis. I spend 8+ hours per day talking face to face with people that would be your potential customers. I will never pass up an opportunity to tell these individuals why I would jump in a heartbeat the second an alternative option exists for my home internet solution. Given that the company that I work for may be bringing an alternative to this area soon, you've done nothing but supply valuable information as to why customers should switch. Get with the times, Mediacom. This is 2015. Quit hiring people straight out of India, use the technology that is vastly and cheaply available to innovate your data accessibility, make it easier for your customers to manage their accounts, and stop with all of the fine print bullcrap that restricts how we choose to use our home internet. read more