All I have to say is Andrea. I owe her my sanity. I went in with an astounding amount of issues,…read moreones that I didn't have the energy to deal with over the course of 2 years since my parents passed. But my cousin went "missing" the night before and when he resurfaced the next morning, I found out he had been sold a prepaid phone 2 days previous when has a plan for his flip phone on my account. He is 65 and has special needs, so he honestly had no idea what he was doing. I instantly wanted to see red because this was one more complication in my life, but I realized that he was clueless and the person he spoke with probably was too because he can't articulate certain things. So I tried to keep my irritation contained now that I was in this pickle having to sort out all the things I didn't want to, but was sort of thrust into unexpected. I walked into the Verizon store in Burbank and was already feeling edgy. But they put me on a waiting list for help and we went to go sit on a bench. Andrea came over within ten mins and introduced herself as the manager. I started out explaining the prepaid phone situation and then telling her that it took me 2 years to remove my parents from the acct sometime earlier this year and my brother who decided he wanted to go out on his own. I did that online and was told my cousin and I could keep our plans and that's not what happened. Long story short, I ended up in tears between having to explain about my parents being gone and then finding out I lost my plan I had been grandfathered into. Andrea was SO kind. I mean genuinely kind and she truly listened and HEARD me. I seriously hate having to re-explain things, especially when they are complicated. So the fact she heard me the first time and saved me the difficulty meant a lot. I apologized several times for being emotional, overwhelmed, frustrated, etc. She had an employee bring us water and reassured me that she would research all the options to try to help me out. We were there close to 2 hours. She never once passed us off, made me feel like a wreck, acted like we were a nuisance, or anything of the kind. She was able to convert the prepaid phone he bought into his replacement phone (keeping his old number which was important) and attach it to our plan so he was only really out $45 for a month of prepaid service. Fine. Not going to complain there. I was expecting much worse. Then she helped me find ways of reducing the cost of the plan (we had been on a $25 one, and been moved to a $65 one- the exact opposite of what I was told online). She told me she has heard of all sorts of things happening online so it was best to come to the store. She even gave me her work cell number if I need help with anything. I was SO grateful for her help and kindness. I understand dealing with phones sometimes is like one step down from buying a car in all the circles of hell, but Andrea is a solid human being (and would make a great therapist lol). If you have issues, try to come into it with a cool head and she will help you out. No one deserves your wrath especially when they had nothing to do with your problem, and it's not going to help you in the long run. Big thanks to Andrea for restoring my faith in humanity. It was appreciated more than a review could possibly convey.

I have been a Verizon customer for over 20 years and the store service has consistently gotten…read moreworse. Hour long waits, curt and overworked employees and pushy sales tactics. Whenever possible I try to order phones or accessories online and avoid the store at all costs. I went in to drop off a trade in and overheard staff telling people who wanted to check in that the wait was over one hour. Verizon needs to do better for their customers, appointments, a wait-list system, hire more staff? I love the cellular service it remains the best coverage with the most reliable service but the stores are a poor reflection on the carrier.

Rafi and Scotty were very helpful. They both provided me excellent customer service and solved all…read moremy issues.

WORST PHONE COMPANY EVER!!! Switched from metro and paying almost double for really shitty service…read more And the insurance claims are more. They literally charged me for phone replacement and I saw the charge.that.day.3 weeks later claim was still initiated because apparently...THEY RETURNED THE PAYMENT. y'all if anyone's thinking of switching.dont

My laptop told me the fan was broken (a warning came up on my screen). I took it to Geek Squad at…read moreBest Buy. They told me if I signed up for their annual membership, they'd diagnose it and fix it. I told them at the time it was the fan, per the pop up message. I went to get it a week later, and they told me it was the fan and they don't fix fans. All that money for nothing. Took it to LAPC and they fixed it in 2 days for half the price. Great customer service, honest and open about the price up front. I will only be going to them from here on out. Best Buy got their last dime from me.

I've gone to them twice now- first time bc my computer kept crashing (turns out it had too much cat…read morehair in it), and second time bc I downloaded something malicious. They were able to get my computer back up and running within the same day both times. I like that they take the time to explain what they're doing and why. I really, really appreciate them. Highly recommend.

Five Star Service. Claudia took extra good care of us. She…read morehelped us hook out phone up on Verizon and then spent 1/2 hour getting an app to load our contacts onto all our other phones.. I've been to big cell phone stores that always rush you in and out. I'd much rather come to this little booth. Very nice.

Don't go anywhere else but here if you need verizon. They know what they are doing and they work…read moreextra miles for you. Ariga, Diane, Carla, they are awesome. I had verizon for 10 years and they have been my only source. God bless you all Ladies.

I came here earlier today to get a new phone for my son, it was his first phone. We were helped by…read moreone of the representatives there named Kai. He did such a wonderful job to help us out pick my son's new phone, he even helped us navigate the updated plans. I had a legacy plan that I was able to update and even save some money. He was incredibly professional and took his time and even activated my son's new phone for him. Really appreciate all the time and effort he put in thank you so much Kai!!!

ATT has no way of speaking to a person regarding Fraud or a complaint . The store refers you to a…read morephone number that has an AI assistant that can't do anything for you. I have a phone number on my account that was activated at the store and I've been paying for it for a while now and all I was able to do is cancel it. No one will help me with all of the months I've been paying for someone's free phone. The account was activated at the store and they can't do anything about it other than refer me back to calling a number to have someone call me back. When I finally spoke to someone. They barely spoke English and could only send me a copy of the receipt of when the account was activated. It's not the ATT that I originally signed up with. It now sucks. Go with another carrier. Avoid the grief and scams.

I needed a new iPad for my father, whose vision is failing, so that he could view text messages and…read moreimages larger. I was even willing to replace his iPhone with the new device. When I made initial inquiry online, the agent told me I could not get a new cellular iPad without purchasing it outright (which is expensive, as you know) so when I went into the actual Verizon store I was feeling kind of down, but committed to the concept. To my delight, I was greeted by Janet, who wasted no time helping me figure the situation out. She was so cool and knowledgeable. I walked out with not one but TWO new iPads, and I did not have to trade in my father's to make the deal. Janet even worked her tech magic on the iPad for Dad, so it is all configured for his diminished sight. AND what really frosts the cake is my bill did not go up!! (All I paid was sales tax.) Thank you Janet!

Mike was nice and made sure I was happy with my purchase!!…read moreHe's a good man, he was nice and patient

Had an issue with my screen and they fixed it on the spot. Quality service. Thanks Arthurread more

I've got fusion screen protector for my Apple Watch Ultra…read more Thank you Artur. Next time I'll come and buy same cover for my new phone

My service center was out of Merritt Island, Florida. James was on time, and repaired my iPhone…read morequickly

I'm usually a DIYer. When my charging port failed to work, I saw a YouTube video and tried to clean…read moreout the port myself. After being unsuccessful, I found the Cellphone Guys and read the reviews. I was pleasantly surprised that the reviews were spot on---they greeted me professionally and assured me that they could clean out the port. Within minutes, my phone was as good as new AND, they refused to take any money! I can't say enough good things about this place, and I will definitely be back for phone issues---no more DIY for me, and I'll be trusting the professionals at Cellphone Guys! Thanks!