Used to be good--but NOT NOW!…read more
I hired this company in 2019, wanting my husband to be able to age in place in a safe manner. I entered this relationship after this company cared for my father the previous years.
I wanted to offer my husband safety, comfort, and dignity in his own home. With hospitalizations over the last 2 years of almost 2 months, skilled care was required to ensure his safety at home.
I am a working professional. Due to my husband's critical health issues and fragility, in 2023 alone, we used this company for just under Five Thousand Hours (in 2023 alone---not including 2022, 2021, 2020 or 2019 hours) During my husband's hospitalizations (never planned, always critical health issues) I always kept and paid the day help and offered to pay the night help even though I wasn't using them, due to short notice which they gladly accepted.
Despite that history, on Friday 2/09 late morning, knowing I was out of town, ( I had emailed them January 3 of my travel for the next 3 months) they sent me an email (NOT A PHONE CALL, NOT EVEN A TEXT) saying they did not have anyone to fill the schedule for Sunday 2/11. (THIS SUNDAY--less than 48 hours away). And that they were discontinuing services with us!
I was completely shocked---a company I had trusted to care for my husband for over 5 years. They left a very ill vulnerable person with NO CARE AND LESS THAN 48 hours' notice, on a Friday afternoon! This certainly created unnecessary complications and increased risk for my husband's health, well-being, and safety.
My husband is NOT a difficult case. His caregivers liked him and did a good job, when they knew him. Having new people regularly was difficult for all of us, which happened more frequently lately.
Discontinuing service, after 5 years (and at least 1 year prior with my parents, so over 6 years) without so much as a phone call really is not a standard of care one would expect. Additionally, when emailing on a Friday (knowing for 5 weeks that I would be out of town that day) that services were being discontinued on Sunday, certainly that gives us no ability to ensure a safe transition of care is in place and put my husband's well-being at risk. This has been a very disappointing ending to a 5-year relationship.
If you decide to use these people, I suggest you check your emails several times a day and have contingency plans in place--to use immediately!