If this group could get 100 stars on this site, that still wouldn't be enough. We were given…read moreSenior Helper's name by a group that helps find caregivers, assisted living facilities and nursing homes. Our quite elderly mother was in need of home care. In reaching out to Senior Helpers, they were immediately responsive to our needs. They came to Mom's home, checked things out, talked with her and then called to say they were on board with helping us. All of Mom's children are out of state and so it was important to have people we could trust that were there and close to Mom. There were a few hiccups the second week. Senior Helpers were at Mom's home the next day, addressed any issues and assured us that there wouldn't be any more problems, and they were right. Now to the amazing part. Mom became terminal pretty quickly and Hospice was called in. It was determined that someone needed to be with Mom 24/7. A family member was there with Mom by that time but had to leave to go home, out of state. There would be a lapse of 36 hours before a family member would be with Mom again. So what does Senior Helpers offer up? They will stay overnight and all day with Mom until another family member arrives. This was done on 2 days notice. When asking them if they were able to find someone to stay overnight with Mom, the woman that answered the phone (Kim) said that if they didn't have any caregivers available, SHE WOULD COME AND STAY OVERNIGHT WITH MOM! Who, in this day and age, does that? In a time of high stress for us, these people were amazing. I would highly recommend this group to anyone. Nothing/no one is perfect but they come pretty darn close.

If your loved one needs more care than simply sitting in front of the television all day, do not…read morecall Senior Helpers. Their claim of being "experts in Alzheimer's and dementia care" is one of the biggest jokes in recent history. Alz/Dem patients need consistency and routine. Senior Helpers meets this need with a rotating door of caregivers. Plus, their ever-dwindling staff is just the right size to provide no back-up options in case your caregiver calls off sick. Alz/Dem patients need constant attention and interaction. Senior Helpers more than meets this need with its extensive library of ambient videos of fish and other animals. Your loved one will get all of the love and attention he or she needs with constant reminders from the caregiver to "Watch the video" or "Look at the cute little kitten." Alz/Dem patients need assistance with most of the basic daily tasks. A seasoned Senior Helpers caregiver will always make sure your loved one goes to the bathroom unless he or she resists in any way. Then, you'll come home to soiled pants and other dirty laundry. Alz/Dem patients need to take medication daily. Count on Senior Helpers to assist with this task until your loved one experiences any level of trouble with it. Then, you will be told that any task involving medication requires medical training, which Senior Helpers does not provide. So, what does Senior Helpers provide? If you're looking for a caregiver who's the equivalent of a car pool dummy, then I suggest you give them a call.

Office staff is rude, and for the most part "professional" staff is uninterested and not terribly…read moreskilled. They do NOT treat clients with respect and are always "bothered" when a physician calls in for supplies. I seriously wonder why they are in this business other than the $$.

Due to some unfortunate circumstances, my wife was in need of a Home Health Aid for approximately a…read moreone month period. After a great deal of "internet research" and chatting with some folks, we decided to give Interim HealthCare in Mishawaka a try. We're sure glad we did. Not only are the administrative staff like Kathy and Terry wonderful people, from the day we first contacted them they were amazingly responsive and extremely nice to work out our details for my wife's care. Even with some changes in the daily schedule, Terry was super ( the Scheduler) in terms of accommodating almost any reasonable request in providing help for my wife. In addition to this great experience, the two Home Health Aids that came to our home were outstanding! Both Angel and Kristen not only helped with the physical needs of my wife but also provided a super positive atmosphere in our home during the time they were here ( 3 times a day/7 days a week. Both my wife and I would HIGHLY recommend this agency or at the very least strongly consider them for any services needed by you or a loved one.

Used to be good--but NOT NOW!…read more I hired this company in 2019, wanting my husband to be able to age in place in a safe manner. I entered this relationship after this company cared for my father the previous years. I wanted to offer my husband safety, comfort, and dignity in his own home. With hospitalizations over the last 2 years of almost 2 months, skilled care was required to ensure his safety at home. I am a working professional. Due to my husband's critical health issues and fragility, in 2023 alone, we used this company for just under Five Thousand Hours (in 2023 alone---not including 2022, 2021, 2020 or 2019 hours) During my husband's hospitalizations (never planned, always critical health issues) I always kept and paid the day help and offered to pay the night help even though I wasn't using them, due to short notice which they gladly accepted. Despite that history, on Friday 2/09 late morning, knowing I was out of town, ( I had emailed them January 3 of my travel for the next 3 months) they sent me an email (NOT A PHONE CALL, NOT EVEN A TEXT) saying they did not have anyone to fill the schedule for Sunday 2/11. (THIS SUNDAY--less than 48 hours away). And that they were discontinuing services with us! I was completely shocked---a company I had trusted to care for my husband for over 5 years. They left a very ill vulnerable person with NO CARE AND LESS THAN 48 hours' notice, on a Friday afternoon! This certainly created unnecessary complications and increased risk for my husband's health, well-being, and safety. My husband is NOT a difficult case. His caregivers liked him and did a good job, when they knew him. Having new people regularly was difficult for all of us, which happened more frequently lately. Discontinuing service, after 5 years (and at least 1 year prior with my parents, so over 6 years) without so much as a phone call really is not a standard of care one would expect. Additionally, when emailing on a Friday (knowing for 5 weeks that I would be out of town that day) that services were being discontinued on Sunday, certainly that gives us no ability to ensure a safe transition of care is in place and put my husband's well-being at risk. This has been a very disappointing ending to a 5-year relationship. If you decide to use these people, I suggest you check your emails several times a day and have contingency plans in place--to use immediately!

My experience with Senior1Care was pretty awful. Although about half of the attendants, who came…read moreto my elderly relative's apartment were good, the other half could not be trusted. Supplies in the apartment disappeared. My main disappointment, though, was with the administration. We received bills totaling many thousands of dollars with no itemization. When I asked about this, I was told that it was too time-consuming for the billing department to itemize! Once, when I was visiting, the care management consultant came over "just to meet me and say hello," and then charged us for the visit. I'm so glad we switched to another group.

I would like to say that my nurse Hanna does an AWESOME job at taking care of all my needs. She is…read morevery Polite & Professional. I enjoy our visits. She is also very thorough & makes sure I have everything I need during my illness. I like her as my nurse. Valerie Campbell Thanks Everyone For All Their Help During My Time Of Need.

As if visiting the dentist is nerve racking enough, they now want to charge $60 for gas during a…read morevisit - outrageous. No wonder they are reducing hours at an alarming rate. They have to be losing business. As always, wonderful service. Top notch staff at all positions. Cannot recommend it any higher.

Complete racket. Went to their offices for emergency dental. Paid my fee. They prescribed…read moreantibiotics and ibuprofen and then NEVER CALLED THE PRESCRIPTIONS IN. Called twice before end of business hours to check that they were being sent and was told it would be there in a couple of hours. Pharmacy confirmed they received nothing. Now they are closed until Monday. I did what I needed to do - took day off work - went to doc - paid my fee. And I am in worse pain now because they did not do their job. Will be getting my money refunded on Monday. DO NOT GO TO THIS DENTIST.

A really great place too have a family dinner every time I over eat the food and service is…read morewonderful so many choices of things to eat makes you lose control what great Cooks everything is my favorite

My elderly mother was in Hospice care with another group in this area. She needed a pacemaker…read morereplaced and after that was done, the Hospice group denied letting her return to Hospice. That's another story for a group that will get 1 star. Any way, we were given the name of Heart to Heart as a group that is more caring than the previous group and told we should contact them. All of Mom's children are out of state so it was imperative to us that we get help for Mom that is local and experienced. My sister talked to Karin at Heart to Heart and Karin started the process of getting Mom enrolled with them. Due to COVID it took a few extra weeks but Karin kept checking in with us to let us know where Heart to Heart was in the process of helping Mom/us. They reached out to all the places that had Mom's records and got those while we were waiting - very proactive. Finally they were able to come to Mom's home and talk with her. When their nurse came out to examine Mom, we were told by the nurse that Mom was terminal and had days/weeks to live. The contract with Heart to Heart wasn't signed and we were in a panic! Karin carried to contract over to Mom's home that day and got it signed by a family member. Mom was once again under Hospice care with a group that went out of their way to help her, and us. I cannot thank Heart to Heart enough for the peace of mind, support and care that they have given Mom. Amazing Karin, and amazing people at Heart to Heart. I would highly recommend them to anyone.

My wife has went home to be with GOD. H2H had taken care of her for the last three years. I would…read morelike to Thank everyone involved with H2H for such care and compassion from administrators-volunteers you've got the best people you could have! You all deserve a raise! Love you and Thank you!