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    StoryPoint Granger

    3.0 (2 reviews)
    Open Open 24 hours

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    Elder care planning

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    3 months ago

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    2 years ago

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    Home Instead - Business of the Month - great job caregivers!!

    Home Instead

    (6 reviews)

    Every health aide was professional and thoughtful. Andrea, my 9-5 helper from M-F is an exceptional…read morecare giver. She always does everything and anything quite well. She genuinely shows her respect and caring for both myself and my husband. Cheryl, my weekend 9-1 helper, goes out of her way to please both my husband and me. Her energy & personality brighten our days. She is very helpful and caring.

    My sister and I (both out of state) have been trying to set up home care for our 102 year mother,…read moreshould she need it. Sounds weird, I know, but she is independent, has a part time caregiver and Hospice. We researched all home care companies in the northern Indiana area and decided on two different companies, Home Instead being one of them. My sister called and talked to Eric at Home Instead around Christmas. She explained that we wanted to set up an account should their services be needed for our mother. Eric told my sister that they were short staffed (holidays) but that someone would be out to meet our mother and get something set up. A lady did meet with our mother (and Hospice) to determine her needs. Eric had indicated that he would call my sister back to get financial information to set up an account. My sister called back today because she had not heard from anyone at Home Instead. When she talked to Eric, he couldn't find a file, thought our mother lived in another city and he was generally vague with my sister, telling her he'd research it and get back to her. When he called back, he stated that our mother had refused to sign any paperwork for them. My sister reminded him that she had told him in the beginning that we have POA, and that the visit was just one to set up an account should we need their services. Eric was confrontational with my sister and after much conversation with him, she told him she didn't have a lot of faith/confidence/trust in Home Instead at that point. Eric told her she should find another company to help out our mother. When my sister said she was going to do that, Eric said "Good Luck" and hung up on her! No apologies for the lack of follow up, lack of remembering/understanding what our needs are, and then to be defensive and hang up on her? Not a good solution or resource for us.

    StoryPoint Granger - assistedliving - Updated May 2026

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