Every health aide was professional and thoughtful. Andrea, my 9-5 helper from M-F is an exceptional…read morecare giver. She always does everything and anything quite well. She genuinely shows her respect and caring for both myself and my husband. Cheryl, my weekend 9-1 helper, goes out of her way to please both my husband and me. Her energy & personality brighten our days. She is very helpful and caring.

My sister and I (both out of state) have been trying to set up home care for our 102 year mother,…read moreshould she need it. Sounds weird, I know, but she is independent, has a part time caregiver and Hospice. We researched all home care companies in the northern Indiana area and decided on two different companies, Home Instead being one of them. My sister called and talked to Eric at Home Instead around Christmas. She explained that we wanted to set up an account should their services be needed for our mother. Eric told my sister that they were short staffed (holidays) but that someone would be out to meet our mother and get something set up. A lady did meet with our mother (and Hospice) to determine her needs. Eric had indicated that he would call my sister back to get financial information to set up an account. My sister called back today because she had not heard from anyone at Home Instead. When she talked to Eric, he couldn't find a file, thought our mother lived in another city and he was generally vague with my sister, telling her he'd research it and get back to her. When he called back, he stated that our mother had refused to sign any paperwork for them. My sister reminded him that she had told him in the beginning that we have POA, and that the visit was just one to set up an account should we need their services. Eric was confrontational with my sister and after much conversation with him, she told him she didn't have a lot of faith/confidence/trust in Home Instead at that point. Eric told her she should find another company to help out our mother. When my sister said she was going to do that, Eric said "Good Luck" and hung up on her! No apologies for the lack of follow up, lack of remembering/understanding what our needs are, and then to be defensive and hang up on her? Not a good solution or resource for us.

If this group could get 100 stars on this site, that still wouldn't be enough. We were given…read moreSenior Helper's name by a group that helps find caregivers, assisted living facilities and nursing homes. Our quite elderly mother was in need of home care. In reaching out to Senior Helpers, they were immediately responsive to our needs. They came to Mom's home, checked things out, talked with her and then called to say they were on board with helping us. All of Mom's children are out of state and so it was important to have people we could trust that were there and close to Mom. There were a few hiccups the second week. Senior Helpers were at Mom's home the next day, addressed any issues and assured us that there wouldn't be any more problems, and they were right. Now to the amazing part. Mom became terminal pretty quickly and Hospice was called in. It was determined that someone needed to be with Mom 24/7. A family member was there with Mom by that time but had to leave to go home, out of state. There would be a lapse of 36 hours before a family member would be with Mom again. So what does Senior Helpers offer up? They will stay overnight and all day with Mom until another family member arrives. This was done on 2 days notice. When asking them if they were able to find someone to stay overnight with Mom, the woman that answered the phone (Kim) said that if they didn't have any caregivers available, SHE WOULD COME AND STAY OVERNIGHT WITH MOM! Who, in this day and age, does that? In a time of high stress for us, these people were amazing. I would highly recommend this group to anyone. Nothing/no one is perfect but they come pretty darn close.

If your loved one needs more care than simply sitting in front of the television all day, do not…read morecall Senior Helpers. Their claim of being "experts in Alzheimer's and dementia care" is one of the biggest jokes in recent history. Alz/Dem patients need consistency and routine. Senior Helpers meets this need with a rotating door of caregivers. Plus, their ever-dwindling staff is just the right size to provide no back-up options in case your caregiver calls off sick. Alz/Dem patients need constant attention and interaction. Senior Helpers more than meets this need with its extensive library of ambient videos of fish and other animals. Your loved one will get all of the love and attention he or she needs with constant reminders from the caregiver to "Watch the video" or "Look at the cute little kitten." Alz/Dem patients need assistance with most of the basic daily tasks. A seasoned Senior Helpers caregiver will always make sure your loved one goes to the bathroom unless he or she resists in any way. Then, you'll come home to soiled pants and other dirty laundry. Alz/Dem patients need to take medication daily. Count on Senior Helpers to assist with this task until your loved one experiences any level of trouble with it. Then, you will be told that any task involving medication requires medical training, which Senior Helpers does not provide. So, what does Senior Helpers provide? If you're looking for a caregiver who's the equivalent of a car pool dummy, then I suggest you give them a call.

Office staff is rude, and for the most part "professional" staff is uninterested and not terribly…read moreskilled. They do NOT treat clients with respect and are always "bothered" when a physician calls in for supplies. I seriously wonder why they are in this business other than the $$.

Due to some unfortunate circumstances, my wife was in need of a Home Health Aid for approximately a…read moreone month period. After a great deal of "internet research" and chatting with some folks, we decided to give Interim HealthCare in Mishawaka a try. We're sure glad we did. Not only are the administrative staff like Kathy and Terry wonderful people, from the day we first contacted them they were amazingly responsive and extremely nice to work out our details for my wife's care. Even with some changes in the daily schedule, Terry was super ( the Scheduler) in terms of accommodating almost any reasonable request in providing help for my wife. In addition to this great experience, the two Home Health Aids that came to our home were outstanding! Both Angel and Kristen not only helped with the physical needs of my wife but also provided a super positive atmosphere in our home during the time they were here ( 3 times a day/7 days a week. Both my wife and I would HIGHLY recommend this agency or at the very least strongly consider them for any services needed by you or a loved one.

Used to be good--but NOT NOW!…read more I hired this company in 2019, wanting my husband to be able to age in place in a safe manner. I entered this relationship after this company cared for my father the previous years. I wanted to offer my husband safety, comfort, and dignity in his own home. With hospitalizations over the last 2 years of almost 2 months, skilled care was required to ensure his safety at home. I am a working professional. Due to my husband's critical health issues and fragility, in 2023 alone, we used this company for just under Five Thousand Hours (in 2023 alone---not including 2022, 2021, 2020 or 2019 hours) During my husband's hospitalizations (never planned, always critical health issues) I always kept and paid the day help and offered to pay the night help even though I wasn't using them, due to short notice which they gladly accepted. Despite that history, on Friday 2/09 late morning, knowing I was out of town, ( I had emailed them January 3 of my travel for the next 3 months) they sent me an email (NOT A PHONE CALL, NOT EVEN A TEXT) saying they did not have anyone to fill the schedule for Sunday 2/11. (THIS SUNDAY--less than 48 hours away). And that they were discontinuing services with us! I was completely shocked---a company I had trusted to care for my husband for over 5 years. They left a very ill vulnerable person with NO CARE AND LESS THAN 48 hours' notice, on a Friday afternoon! This certainly created unnecessary complications and increased risk for my husband's health, well-being, and safety. My husband is NOT a difficult case. His caregivers liked him and did a good job, when they knew him. Having new people regularly was difficult for all of us, which happened more frequently lately. Discontinuing service, after 5 years (and at least 1 year prior with my parents, so over 6 years) without so much as a phone call really is not a standard of care one would expect. Additionally, when emailing on a Friday (knowing for 5 weeks that I would be out of town that day) that services were being discontinued on Sunday, certainly that gives us no ability to ensure a safe transition of care is in place and put my husband's well-being at risk. This has been a very disappointing ending to a 5-year relationship. If you decide to use these people, I suggest you check your emails several times a day and have contingency plans in place--to use immediately!

My experience with Senior1Care was pretty awful. Although about half of the attendants, who came…read moreto my elderly relative's apartment were good, the other half could not be trusted. Supplies in the apartment disappeared. My main disappointment, though, was with the administration. We received bills totaling many thousands of dollars with no itemization. When I asked about this, I was told that it was too time-consuming for the billing department to itemize! Once, when I was visiting, the care management consultant came over "just to meet me and say hello," and then charged us for the visit. I'm so glad we switched to another group.

A really great place too have a family dinner every time I over eat the food and service is…read morewonderful so many choices of things to eat makes you lose control what great Cooks everything is my favorite

I have a relative living at Tanglewood Trace and is very happy that she made the move from her…read morehome. That is the most difficult part of aging that our family had to manage. There are many activities to keep her engaged and meals are good with options should she not want what is the choice of they day. Staff are very nice and engage with the residents. I know that when the time comes and she needs more care like assisted or memory care, she has the best options in her current community where she can keep her friends. I would recommend you to check it out for your loved one!

Sad that Americans put their loved ones into "retirement" centers…read more That is just the way it is here........... As you get older in other parts of the world your children/family take care of you. Here you pay "strangers". That being said............this facility is what it is. A housing complex for old people. Clean. Well appointed. Lots of activities for the "retirees". EXPENSIVE. it is a bitch getting old....................In America.