I love this chase bank. Always friendly staff, with multiple checkers even on a slow day. Get in…read moreand out. I'm sad to hear they are closing at this location. It's getting harder and harder to find chase banks in this area.

I'm super excited about my new business account no thanks to the rude, unprofessional, and…read moreunhelpful staff at the Pacific Grove branch. The staff obviously doesn't want to be there and they seem to go out of their way to say "no" and be rude. Please save yourself from these utterly miserable humans and head over to the Monterey branch on Alvarado Street who are far more professional, knowledgeable, and helpful.

Got a new account setup as well as a credit card. Although the credit side was unfortunate…read moreeverything was rather efficient and good energy. Neha was very professional and had a good attitude helping us.

Great, modern bank location. Been in to visit this location multiple times and each time the…read moreservice was great. They even have a fireplace and complimentary coffee to enjoy while you wait.

Employees at this branch have always been so courteous to me and even gave my son a coin pouch as…read morehe likes collecting coins. I saw the low stars and was surprised, so thought I'd share I've only had very positive experiences at this branch.

A terrible bank. My wife just died and I was told to take a death certificate to my local branch…read morethat I have been using for over 50 years. They don't have enough bankers to accept the certificate. I just wanted to do what Wells Fargo asked me to do, and I have to leave later today and I am concerned about fraud. A Wells Fargo employee stole money from our account who was involved in a mail fraud case cashing checks without showing ID. We had to sue and hire an attorney to get a refund. Wells Fargo has a history of unlawful business practices and have been prosecuted several times. If you want a Bank that is honest and with good customer service GO ELSEWHERE.

This MCB is fantastic. I was referred by another local business owner, who said they'd been banking…read morehere for years. I can just walk in, or my team, and drop off our deposits and they know exactly who we are, are greeted with a smile, and treat us very well. I will admit that their online platform does need a serious uplift, but I'm just happy to go to a place that appreciates my business and recognizes me as a local small business owner. I know they will work on some of their online presence, but the fact they've always taken such good care of my and my team make the online issue, a nonissue for me.

From the owner: Local Banking, Lasting Commitment. Since 1977…read more Founded in 1977, Monterey County Bank is the oldest locally headquartered community bank in Monterey County. We have always focused on supporting local businesses and entrepreneurs with personalized banking solutions; from commercial lending to SBA financing. Rooted in local decision-making and relationship-based banking, we help our clients start, grow, and succeed. With four branches across Monterey County, we provide hands-on service and local expertise you won’t find at larger institutions. In 2024, we joined PCB Financial, Inc., strengthening our resources and technology while preserving the local service and relationships our clients trust. Today, Monterey County Bank blends forward-thinking financial solutions with true community banking values: committed to supporting local businesses, investing in neighborhoods, and building relationships that last.

I have been with Comerica for over 40 years, when it first opened as Valley National Bank back in…read morethe 70's. I have been through each merger and never experienced any problems. The staff from Sue down to her tellers, I have always received 5 star treatment. It's with a sad heart that I am discontinuing my banking relationship with them but I moved out of the Monterey area to Los Banos where they don't have a branch. I can't recommend this bank enough. It gives you a small hometown feeling from the minute you walk into the branch and every one greets you by your first name and if you're are bringing in a fur-baby, they generally know its name and offers it a treat. I am with a bank here in Los Banos which has started out with a 5-star rating. They also greet you by name and make you feel very comfortable.

great excellent and still service with me. and Laurie. an Sabrina. and anyone else there I…read moreactually look forward going to Comerica I usually take Uber there They helped me with SSA, which I can't do or am loath to deal the the federal government

I had an excellent experience working with Heather Reyes at Monterey Credit Union. From the moment…read moreI approached her desk, she was professional, welcoming, and genuinely attentive. She took the time to clearly explain my options, answered all of my questions with patience, and made sure everything was handled efficiently without ever making me feel rushed. What really stood out was her level of care and attention to detail. It's rare to come across someone who combines both strong technical knowledge and exceptional customer service so seamlessly. Heather made what could have been a routine transaction feel personalized and stress-free. Monterey Credit Union is fortunate to have someone like her representing their team.

Great loan service. Gina Jimenez, my loan officer was helpful and was always quick in action or…read morereplying to a message. Zach, in the Carmel branch was also helpful with calls and allowing me to pick up the check there.

Horrible Bank. Online Banking is a joke. It's outdated & not user friendly. I had to go in to do a…read moredeposit & they gave me someone else's account print out. The Teller that helped me had a heavy Asian accent & so it made it hard to communicate (hence getting the wrong account information of someone else) just extremely frustrating banking here. I Closed my account & went to another more out together professional local bank.

I have been both a commercial & personal account customer of Monterey County Bank for over 30…read moreyears. I love the personalized attention, professionalism, and banking expertise they have given me over my many years with them. It is nice to walk into a bank that makes you feel safe & works efficiently.

The personal bankers, Helen & Diana took stellar care of my hubby and I while we were changing…read morearound our account information. I had a small snafu with my debit card working thereafter and they again took stellar care of me and got me all fixed up!

The problem with Bank of America is that they are worthless when there is a problem - even those…read morecaused by them. Calling customer service is equivalent to having a discussion with a houseplant. Other than reading out information that is available online, they have no authority to actually fix anything.

Great experience in my first visit, will be visiting again. Looking to invest in her :)read more

This is my closest branch. Everyone here is very nice. However they seem to always be short on…read moretellers? Typically one working, maybe two if you're lucky. They have updated the ATMs so you can get different denominations of bills, not just $20s which I think is cool. If you need to do business in the branch be prepared to wait, plan ahead.