Excellent customer service! From the manager to bank tellers, we felt important. It was like a…read moresmall local bank feeling. Kyle and Mark are especially personable and helpful. I didn't think I'd switch to Chase after being with Wells Fargo for 10 years, but service is crucial. This bank building only lacks decor... and need their windows washed. I appreciate the building and architecture of the Wells Fargo in Monterey. They have good service too, but I doubt they know who I am.

10 stars. Chase is a Big Bank so it struggles to maintain that personal banking feeling that…read morecustomers desire. One branch that is succeeding is the Alvarado St. branch in Monterey. You'd barely know it was there, as it is dwarfed by the Portola Hotel, and almost blends in with the adjacent parking garage. But don't overlook this strategically placed branch nor the helpful folks who work there. Pricilla and her boss the branch manager helped me out of a sticky situation. There is a genuine quality about these folks I think you will appreciate. I sure did. If you see Pricilla at the tellers window tell her the guy who brought her flowers to thank her for her exemplary customer service says "Hi".

Edna answering the phone was like a breath of fresh air! I…read morewas trying to wire money to my daughter and had been turned away from my branch as well as all the others in Salinas and Monterey. I had no idea that such a transaction required an appointment with a banker 24 hours in advance (at least!) Edna said come on in, so I drove from Prunedale to Carmel at 3:00 and was greeted by Betty who handled the wire efficiently and graciously. Plus they have a great parking lot with ample spaces! Tempted to transfer my accounts to this branch. Such a welcoming bunch

I went into the bank to asked if I can park on the handicap space one of the cashier she was very…read morenasty with her mouth I was talking with other cashier lady .where is her customer service if she is that way I don't want to do business with Wells Fargo Bank at all

Nice bank with excellent promotions. This is the first and…read moreonly bank that has ever paid me an incentive cash bonus, for banking with them. Thank You! for giving me $$$ to open a checking account: more $$$ for opening a savings account: more $$$ for getting a fee free visa and then more $$$ for paying my utility bills through the checking account. Did I mention, they have not charged me back any banking fees for managing my financial transactions. WOW! They have been good to me! Thanks! With lots of cream and sugar the complimentary coffee is okay, too.

Not the biggest fan of Mr Dimon but I am a big fan of Chase Bank at Country Club Gate Pacific Grove…read more, especially Ms Grover .When they closed Chase at Lighthouse PG I begrudgingly drove across town to my new bank locale , walked in and was welcomed immediately by 3 or 4 employees . One from the tellers zone waved me over and as I approached her I began to lament the closing of the branch on lighthouse . She stopped what she was doing and just listened. When I was finished venting she asked what can she help me with . Just need cash I said the ,the auto teller outside doesn't work . She could tell I had my jaw was a little twisted by now .She immediately produced the cash I wanted and as I turned to leave she stopped me and said By the way Mr Grover we have the same last name ! I stopped dead in my tracks we had a great conversation about our last name /possible relation of which I won't bore you with but just as a new customer walked in she stopped ,said gotta go ,let's talk latter . Destiny forced me into that bank at which I Rec'd great service and found maybe a long lost relative. Never met another Grover first hand . Jamie so so, Ms Grover ,Five star employee !! Had it not been for her I would have changed banks .

I highly recommend Renee Areola he is so kind and very professional. He made me opening up my…read moreaccount so easy and he's such a pleasant to work with. I highly recommend Mechanics Bank. Thank you again Renee we're going above and beyond for me. I really appreciate it.

The employees are very nice and recognize you when you walk in. They also remember your name. I…read morehave had accounts there for years now. It's very easy to get in and out. I do recommend this for a nice well run branch.

I spoke with a woman at this branch Joanne levy, was so rude and insensitive. My moms husband died…read morerecently and I was trying to get some general information. She talked down to me and didn't have one empathetic word about our loss or the difficulty in dealing with the financial issues involved , she ended up hanging up on me. I called the client advocate # 866-227-2256, she was very nice and understanding and apologized for the awful way I was treated. Also the so called financial advisor dan kreer didn't give me the time of day. My family will have nothing to do with Morgan Stanley after this is complete.

I had a very pleasant experience with Morgan Stanley's Monterey branch. I called in looking for…read morefinancial advice and was connected with a gentleman by the name of Dan Kreer. He was extremely professional, knowledgeable and patient. I most definitely recommend using their services.

best tax business in town! very professional, fast, easy and reliable! Will definitely be going…read morehere every tax season!

Very professional, honest, reliable... I recommend this…read morebusiness any time. Very convenient location.

Ray and Linda Martin are outstanding insurance agents. They help me find insurance products that…read moreare right for me, my family and my finances. Here's the most important part: when I've had problems with claims, they've helped me get them straightened out. Insurance without service is worth less - and the Martins provide exemplary service.

Ryan has helped me numerous times over the years. This is apparently the oldest continuous…read moreinsurance agency in Monterey, but their heritage here is intermixed with top of the line customer service, friendly staff, and fantastic options for coverage. I've enjoyed being a client of theirs, and will continue to do so for years to come.

If this hub international is affiliated with the hub international in Concord California I would…read moredrop whatever insurance you have with them because the Hub in Concord is a joke. I've been with hub for 30 years and recently the carrier, Hartford I had through them dropped my homeowners because of the California fires. I had hub re-quote Ca fair plan and a policy with them and it was over triple of what I ended up getting with Cowell and Smith in Salinas for the same coverage, somebody wanted to put some extra c notes in their pocket...