I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

Frank is a rude person. Doesn't understand how to clean a pool. His men couldn't even use a vacuum…read more They slapped the water and they call that skimming they dump a gallon of chlorine in without testing. There's no way you could put a gallon of bleach in a small spot every week when two people use it maybe once a month he says his service doesn't include vacuuming a pool that would be extra. He's only been in business for two years doesn't know the concept of a business I would not recommend him to clean a sidewalk no less a pool.

Excellent service, quick and knowledgeable repair. I can't recommend enough. Completely…read moreprofessional and courteous, safe and skilled. Even came back the next day to double check that all was operational. Fantastic!

These guys do a pretty good job and are very reliable. I'm way out in West Marin on Tomales Bay,…read morewhich isn't the easiest place to get regular hot tub service. But it's been going well for several years now.

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

Nico has been great. He first serviced our old spa. And when…read moreit finally died. We bought a new one from him. He has covered any and all issues we have had. Quick to respond back . And definitely keeps his word. He is now on a bi- weekly check up / inspection/ HP/ water Contract. Absolutely no issues. Home run!!

I have an old Marquis hot tub had some issues with it and wanted it back up and running after it…read moresitting there for 3 years. I thought the heater was out. Come to find out it wasn't he went through the whole tub checked all the electrical and gave me great advice and a link to the manual he had it up and running in an hour. And gave me a tutorial the total cost was $125. He was proficient and honest really am grateful that he didn't sell me a heater and gauge me! I highly recommend them.

From the very first meeting with Ernie we felt very comfortable having him help us remodel our…read morepool. He is very knowledgeable and has great people who work with him. Ernie worked within our budget to make our dreams turn into reality. We can't wait to use our pool this season. Our only regret is we would wish we would've had his crew do our pool decking too. This was our mistake. Everything else turned out beautiful.

Ernie came out and restored our Jacuzzi hot tub that we've had dormant for a few years. He…read morereplaced jets, a new pump etc. He made sure it was immaculately clean and in perfect running order. We could not have been happier, and in fact beyond happy. Came for two appointments when he said, stayed untill all work completed. Six stars if we could

Noah was really great to chat with. He is very knowledgeable. He was communicative and quick to…read morerespond to all of my questions. Although we did not get to work together to no fault of his own, I would recommend him for future projects and will keep his contact information.

Noah provided me with very Quick, detailed responses. He was up front about what the service…read moreincluded. Very helpful!

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I…read morehave experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog.