Bought a Big Green Egg plus Nest from this store, on FIRST USE; the thermometer did not work--see…read morethe pic... notice how it's really hot, flames shooting out of the top...and thermostat is stuck at 200 degrees!! I spoke to employee, David and told him about the temp gauge and sent him this pic. This is a no brainer, figured he'd tell me how to handle it. Instead he was EXTREMELY RUDE and CONDESCENDING and came up with a pile of excuses and pushback on getting this handled, and calling into question the issue. This is a high end product that had a faulty thermometer ON FIRST FIREUP, a low cost part, you would think this would not be how BBQ Galore would handle it.....I wish I would have bought it somewhere else as I can see they don't support the products they sell. I will also be calling Big Green Egg and inquiring how they can have such distributors that push back on standing behind their products right out of the box on a new purchase. The store was empty when I bought it and reviews are low--now I know why. I like the Big Green Egg a lot, but wouldn't buy from this outfit again!

I had an issue with an order and they took care of it very quickly, i would definitely recommend…read morethis place, good customer service

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

Because of the fire in the Palisades , we had to replace some of our appliances. Jack helped us…read moreselect the best products , provided a great service , delivery and installation. Don't waste your money else where.

I was looking for a company to help with a full build-out for my cousin's new restaurant, and my…read moreclassmates Cesar connected me with American Chef Supply. Before coming here, I walked into another showroom where the guy was glued to his phone, didn't acknowledge me, and didn't even say hello. The contrast was immediate. From the moment I walked in, I was helped by someone who was clearly passionate, attentive, and genuinely motivated to help with our build-out plan while actively showing us inventory in the showroom. What really stood out was the pricing and professionalism. They quotes us about $5,000 cheaper than another company, which made a huge difference for us. We were extremely satisfied with the entire process, from the sales quote to the delivery. Communication was clear, expectations were set properly, and everything was handled smoothly from start to finish. The team, Uriel, Pablo, and Cesar, were one of the most coordinated teams I've seen in a long time. Everything was organized, efficient, and professionally handled. If you want someone who truly cares are your project and makes sure you get your money's worth, ask to speak with them directly, you won't be disappointed.

Well what can I say from American Chef Supply, this company is really family oriented and I cannot…read morecomplain on anything I have done to my recent restaurant build out. Especially with the young handsome gentleman Cesar. My god this kid is a rockstar, he may seem young but knows his stuff and educated us on our buildout from the measurements of our cook line for what we needed under our hood, to providing us a good selection and breakdown in the different values of our equipment. The value and service we got from this young energy positive young man was amazing and would not work with anyone else unless it is not Cesar.

I walked into Fireside BBQ, and Josh was very helpful with helping me purchase the right…read morerefrigerator for my gym. He's very knowledgeable, experienced, and made shopping for my appliance way easier than it would be at any other department store. I highly recommend Fireside BBQ & appliances to anyone looking for a similar experience.

I had a client who needed a dryer for her rental property and Fireside helped is get it faster than…read moreany other company in the area. They also facilitated the installation which did need some custom work done for the proper fitting, however it all turned out fantastically. They're easy to contact, and can always provide an update which is what my favorite part is. I would highly suggest them for any of your appliance needs.

Great store with nice customer service, good value and some very unique fireplaces and grills for…read moresale. I love this Culver City neighborhood, too. There is easy free parking just a block to the west in the public structure.

I've had to order a few barbecue covers over the years and Armand's always does a good job and is…read morevery efficient. I noticed that they have a very good selection of high-end barbecues which I really like. I don't know the employee's name that I dealt with last week, but he was very cordial and easy to deal with.I think this would be the first place to start for your barbecue needs!

If you're looking for top-notch service, crystal-clear communication, and skilled on-site fireplace…read moretechnicians at an extremely competitive price you should stop searching and call these guys immediately. From start to finish, my experience with them was outstanding. Their customer service team is genuinely a cut above the rest. They were responsive, friendly, and incredibly knowledgeable, making sure I understood every step of the process without ever feeling pressured or rushed. Their technicians arrived earlier this morning (on time, ready to work) proactively slipping on shoe protection not to track in outside dirt into the home (without being asked mind you) demonstrating professionalism and expertise while troubleshooting and resolving all of our issues with a control module for our Montigo Gas Fireplace. Their pricing was far more competitive than any other company I contacted, without sacrificing an ounce of quality or service. It is rare these days to find a business that combines value and excellence so well and I'm grateful to now have their contact saved in my phone the next time I need help with one of my fireplaces. I couldn't recommend Burbank Fireplace & BBQ more highly. If you want a smooth, stress-free experience with results that exceed expectations, this is the place to go!

Great selection of fireplace products and very knowledgeable staff! We had 2 fireplaces inspected,…read morecleaned, connected to gas, and had the interior masonry painted. We went with glass stones over the grate (vs. logs or canon balls) for a sleek, modern look. The 2 men who did the work were pros. We appreciate the extra steps taken to cover and protect our floors and furniture, plus their taking the time to explain what they did, and how to operate and maintain the fireplaces for maximum longevity and enjoyment.

You really dont know the service your going to get until there is an issue. There was a…read moremisunderstanding on my order and was resolved quickly. 6 stars for customer service

Brock and his team did a fantastic job. Previously we had a bbq that was poorly placed and not well…read moreconstructed. We hired Brock to demo the old bbq, pour concrete, and build a custom bbq island to house both our gas grill and our Kamado Joe smoker. Top quality materials and workmanship. It was delivered on time and on budget. Looks great and we get compliments all the time. Highly recommend!!

I had such a positive experience working with Marlene and Darryn. I was dealing with a frustrating…read moreissue after a washer/dryer purchase from the manufacturer went wrong, and they both took the time to truly help me sort it out. What stood out most is that they stepped in without any guarantee it would result in a sale--they simply wanted to help. That level of genuine care and professionalism is rare and deeply appreciated. I already wanted to purchase from them, but after this experience, I'm even more confident in that decision. Their service made a stressful situation so much easier, and it's the kind of experience that builds long-term loyalty. I absolutely plan to make future purchases with them. Thank you, Marlene and Darryn, for going above and beyond!

Go elsewhere! I hired Universal's service department to repair my Bosch convection microwave that I…read moreoriginally purchased from them. Over two months, their technician made five repair attempts (with several late and no-show appointments), replacing part after part, leaving the unit in worse condition each time. They finally left me with an unusable appliance and Angie the service manager tried to argue that it was in better shape than when they started. They did refund me for the repair attempts but disputed responsibility for the condition the appliance was left in. Bosch later informed me that Universal was not an authorized service company despite Universal's repeated assurance that they were. When I decided replacement was the best path forward, Universal was cooperative on pricing (their sales rep Ryan was fantastic). However, upon reviewing their purchase agreement, I learned that installation and removal are performed at the customer's sole risk, and the company disclaims responsibility for any damage caused during installation or removal, including damage to the appliance or the home. Management confirmed they stand by this policy. Given my experience with their service department and these installation terms, I chose to purchase the replacement elsewhere. I'm sharing this so others read their contract carefully before proceeding.

This location is right off the 210 Fwy and on the corner of…read moreDamion and Foothill Blvd in the city of La Verne. It's a big store with a good selection of quality outdoor furniture. Prices are above moderate to expensive. They have beautiful patio tables here, fountains, chairs, etc.. but shopping here is pricey. Getting a sales associate to help me with questions was a lengthy wait. Seemed like it was a skeleton crew the day I walked in. Calling store and asking questions would probably be a quicker method than walking in. I wasn't impressed with customer service but selection of patio furniture was nice.

We had a very good experience here. They have an enormous selection, and it was really nice not to…read morefeel any kind of creepy pressure as you walked around. They strike a really nice balance between you feeling like they're there to help but not to pressure you. We ended up working with the manager, Rob Decker, and he was great, actually everybody we interacted with was great. I also loved that we were able to buy a set of patio furniture that was made locally. The prices were better than at other stores. The quality has been great, and it's really nice that you can select a custom fabric for the same price as just the regular beige (it takes longer to get a custom color, but worth it). We also got an umbrella and was surprised at how good the quality was. Delivery was on the outer end of what they thought it might take, but still within the schedule. The guys that delivered it were terrific and we are really thrilled with our purchase. We're planning to go back and get another couple of umbrellas.

I'll preface this review by saying I can keep a child and a pet alive, but a plant - absolutely…read moreNOT, EVER! I wander into Greenwood on occasion while at Farmers Market on Sundays. They often have a nice selection of special little gifts. The plants are great too but I wouldn't dare purchase one, knowing it's life will soon come to an end under my watch. During the holidays they have really cute Christmas tree ornaments. Great little place to "Shop Small" for a nice little gift for someone.

Love shops like this and I always walk in to see what they have. What a beautiful store ... so many…read morecute items such as planters, candleholders, cups, plates, plants, scents, etc ... I also spotted unique handmade pieces. The location is nice, near restaurants and coffee shops. I liked a few things but didn't rush to purchase it right away. I'll think about it and go back. Prices are on the higher side but let's not forget the area it's at. It's a great spot to purchase gifts as well. Specially for plant lovers and collectors. Customer service was unfriendly, maybe it was too early in the morning.