Full disclaimer up front, I am a Home Depot guy…read more I have the Ryobi OnePlus system, which is only sold by Home Depot (A mistake on my part initially). However, this Ace hardware is closer to my house. So for simple things, like screws, wall fasteners, anchors, spray paint, etc... This place does really really well. It's also very large, especially for an Ace hardware. They have a great selection and they have multiple sections. They also have a really large selection of like griddles, grills, and smokers. Everyone who works here is friendly. However, this is what brings this location down to a four-star review. While everyone who works here is friendly, they're not always helpful. And there's a couple of ways that they're not helpful. The first is that it's difficult to find someone who works here. They're understaffed in my opinion. The second reason they're not always helpful, is that they don't always have great knowledge in the questions that I've been asking. I'm a fairly handy person, but I'm not a contractor, and I definitely don't work in a hardware store. But I've been very surprised at the number of times that I've actually found somebody to help me, and then they weren't able to help me. Either because they didn't know, or they were unsure of what I was asking about, or they just weren't able to help me to find what I was looking for. But overall this is a great local option If you don't want to drive further to a Home Depot or a Lowe's. And don't go to Lowe's.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!

Great service and variety of hardware. Sales personnel were very knowledgeable, courteous and…read morepatient

I have to share my recent five star experience at Siggia. (And shame on all you one star raters who…read morebelieve that you will actually receive better service at one of the big box stores. We all know that's simply not the case.) After making MULTIPLE trips to Home Depot, Lowes and Ace Hardware to source hinges for kitchen cabinets I was trying to repair, I had almost given up on finding the hardware I needed. At each of the stores, I went in with a sample and, after waiting for long periods of time at to get help, I was told BY THE HARDWARE DEPARTMENT reps "this one will work". Each time I would get home and find it didn't fit or that parts were missing from the package. I went to Siggia and John gave me great service and provided me with hinges that actually fit the cabinet I was repairing. Yes, I had to wait for a bit--but he actually knew what he was doing. And, by the way--yes, I had to buy screws. But it was not a big deal since Siggia was still cheaper for two hinges and a package of screws than it's competition.

Great little spot. They didn't have what I needed today because what I need it today was something…read morevery specific. But it seems like they would normally have what I normally need which is a variety of things, but just not today Because what I needed it was so specific that I would not blame anyone for not having specifically what I need because it was so specific. Trust me. Nice guy working. Greeted me and tried to help me - but like I said before - my needs were too specific today. Maybe a sandwich will help me in the meantime. Thank you

Terrible. Stay away from these guys. Had keys made and the keys didn't work. I asked for refund and…read morethey wouldn't give me refund. The guy working said the main guy wasn't around and I can take store credit or come back during the week. What a mess.

Wanna see a bunch of crazy rat statues while you shop for your hardware needs? Wanna be helped by…read moreold school Valley dudes who know everything there is to know about hardware? Then come here! Love love love this shop. Located on the corner of Carpenter and Ventura in the mall with Lala's Argentine cuisine, the store has everything you could possibly need when it comes to hardware supplies. I've been shopping here for years, for everything from mops to keys to car fob batteries to screwdrivers and Lord only knows what else. Their prices are great and their merchandise is fantastic quality. It's a big store too. Come and have a look!

I really liked coming here and the customer service. It's been great to find a place, other than…read moreHome Depot, that has the items we need quickly and with knowledgable employees. It is a little messy however, so sometimes things are misplaced.

Ah, Studio City Ace Hardware. The small and expensive little hardware store that is there for you…read moreon Sundays. Parking is limited and prices are high, but they are open on Sundays and they are much easier than dealing with Home Depot. If there's something that you need, and you don't want to purchase it on Amazon because you want to feel and see and measure it, this is a nice little shop. I don't come here often because of the prices and the parking, but it's nice to know that Ace in Studio City is there when I need it. They have really good staying power! They've been here for many years! They must be doing something right.

I called to try to get a replacement plastic shell case for my car's key fob, and they didn't have…read morethe item in their catalogue, but they still gave me all the important information of how I could order if from a different vendor -- Rustin was so helpful! Just want to share some gratitude for a great store that helped me solve a big problem. Will be coming in to get all my in person hardware needs!

Do not recommend this service! Completely unprofessional and terrible workmanship.They take no…read moreresponsibility for their mistakes. Avoid this place at all costs!

I have been using Shower Hardware Supply for a while (I am a home renovator and designer) and I…read moremust say their customer service and quality is unparalleled. Andy is amazing and can answer all our questions and his team really know what they are doing.

Came by this past Sunday to purchase materials needed for a project at home. We needed some wood…read morepieces along with flooring materials. We also checked out their flooring styles and compared to what we bought elsewhere. I can safely at that the ones I have at home are of much better quality. Staff was helpful and even offered assistance. You can find better deals here for most materials at decent prices.

This store overcharged me for a construction cone, and when it was brought to the supervisor that…read morechose attention, he was a complete jerk about it. He's been a jerk with me in the past and I should've wrote her review back then but I let it go, but not this time Thankfully Diana and Ferman were extremely polite, empathetic, and willing to acknowledge the pricing error that the store made with their barcode and the display shelf. Be sure to check your receipts to make sure they priced everything right and avoid speaking to that jerk bet though if you ever needed to speak to a supervisor because he's horrible and has no sense of what Customer service skills entail.

Not even 5 minutes after getting in store, a representative helped me out. Since the item I was…read morelooking for wasn't out on the shelf he (wish I got his name) went in the back to see if they had any. Didn't have to wait long he came back with what I needed. Went to checkout and even though there wasn't that many in line another cashier opened a another and called me over. Kudos to this place. Now that's customer service. All was very friendly and helpful. Very organized. Keep up the great job!!! I'd give this a 10 if it had that many stars.

I stopped by this Harbot Freight this morning to get some heavy duty gloves. I know that this store…read moredoesn't have much parking and also in a busy street so I came right in the morning when they open. I found parking easily and they already had other customers there as well. When I walked inside, the man working the cashier greeted me and I found the gloves I wanted right at the front. I still took the time to walk around the store to see what they had. I stumbled upon the car detailing area and they had some good products here. I then saw some more gloves and switch out to a smaller size of the same ones I got from the front. I had a good time here and had no issues.

Love coming here when looking for plants! They usually have a wide variety of plants to choose from…read moreand most always look like they're thriving! Great selection and they have sales every so often

DIY is that store that you often forget about but when you do remember, it always has what you…read moreneed. (Except nice premade succulent arrangements that we were hoping to find on our last trip). The store isn't as massive as other large big box stores, but they carry just enough to have a little of everything. And then they staff it with incredibly friendly and knowledgeable staff that treat you like you're most of a neighbor than a random customer. That's the best selling point of this place: the amazing customer service. So, if you're in need of something for a house project, don't forget about DIY. They'll be waiting for you with open arms.

I bought many things at their Santa Monica location and had a very negative experience…read more This time I decided to go to another location and met CEILA . She is patient , brilliant and very knowledgeable. If you want the best service and you want everything to go smoothly with your orders/ purchase please speak to Celia . She delivered the best service when all others failed to do so .

I purchased a bath tub for $4200 (marked down significantly because it was a floor model). Jessie,…read moreour salesperson, "hooked [us] up". (His words) I paid for delivery to my home. It showed up with the bubble wrap punctured and a scratch. We asked what could be done. Jessie said he'd look into it... he never got back to us. Come time to install the tub--we discover that it is missing the drain assembly. We call to let Jessie know--see if he still has it somewhere. He says it doesn't come with it. He says he'll see what he can do. I have to call another company and the manufacturer. Both the other company and the manufacture tell us that it absolutely comes with the drain assembly as part of the price. Jessie, not knowing that we know this, says he'll "hook [us] up"--acting like he is doing us a favor by giving us a drain assembly that was included in the purchase price. Waiting on the drain assembly delayed our project over a week then caused ripple effects of delays beyond that. We have emailed Jessie our feedback and were never given the courtesy of a response. You want knowledge about the products they are selling--don't count on it. You want a white glove customer service experience--don't count on it. Whether it was disorganization, a lack of care, I definitely was not made to feel like a valued customer.