SoFlow replaced my mom's 25 YEAR OLD split York system. As the tech said, they don't make 'em…read moretoday like they used to! SoFlow came on time and the installer was the same guy that initially inspected her old unit. Both gentlemen were very nice and they did a great job taking away the old unit and putting the new unit on a new pad and plumbing in the ducting and drain pipe. Their price was reasonable and the Daikin unit comes with a pretty good parts warranty.

SO FLO AC gave me peace of mind. I thought my AC was falling apart and Alex came and saved the day…read more Not only did I submit a request late at night, but I got a response early the following day. Alex was at my house within 24 hours and not only is this man a blessing, he has the patience to teach me how to understand my AC unit. The quality service he provided while teaching me what he was doing along the way is exceptional service. I will only be using this company from now on, since the previous AC company I hired ultimately lead to my leaky issues. Thanks again!

After many ac companies gave menthe runaround with many reasons why our ac was breaking, i was…read morereferred to Gilbert and cant tell you how grateful I am, gave me the real deal, FAST service, ON TIME! 10yr warranty i mean couldn't have asked for more. Thanks again!

Absolutely 100% do not recommend. The owner Gilbert says he goes above & beyond for customers yet…read moretalks unprofessionally, insults, & uses profanity. We reached out because our ac wasn't working & leaking. They only fixed the leaking & proceeded to say the job was done. $400 later within 2 days it was leaking again. He took it apon himself to come check it out but didn't tell anyone when he was coming knocked & took a picture of the front door. Which I was upstairs getting ready for work by the time I came down to answer he was gone. Mind you he hasn't came to look himself & when my aunt asked for a guarantee he said there was none and naturally she got upset, and he started saying things to her over the phone & hung up. He sent over the 2 guys which one looks like he knows what he's doing & the other I can guess was his son. They came for no less than 10 minutes said it was fixed & left. Now it's present day 3:50am the ac still hasn't gone down reading 78 degrees so I just sent a text over explaining. I did not know what I was in for. Gilbert was super unprofessional & complaining to me saying I'm annoying.. I'll just post the screenshots anyways, I do not recommend them call ANYONE else please! Now we're still stuck with a broken ac (: thank you so much GILBERT!!

Updated Review After…read moreraising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job. The project has now been completed, and we're happy with the quality of the work. Based on this experience, I would recommend the team--with the note that improving scheduling and urgency would make the overall service even stronger.

Used their service again, but this time for a plumbing issue. The technician that came did not…read morespeak English and had difficulty explaining to me what the concern was however, he did get across that I needed to replace the toilets. The home is less than 10 years old so replacing toilets seemed a bit excessive. I ended up researching the noise the toilet was making myself and realized that it was something that can be fixed pretty easily. I called the manager and spoke to him regarding the poor advice received in regards to replacing the toilets, and he said they would send a second technician to assess the situation. Instead, he sent me a message stating that the initial technician was right and did not send another technician to assess . I ended up going with a different company who came and replaced the valve ...which successfully lowered my water bill by 50%. Problem fixed - without having to replace the entire toilet. I was initially a fan of NSP, but this last visit was very disheartening. I think if they had sent a second technician to evaluate what I was concerned about, they would have seen that the first technician was indeed wrong. I will not be using them again.

Great work! Super fair price. Honest and reliable. The…read moremanagement of my building uses them and recommended them to me. I'm super happy I found them.

amazingly quick service, on time and very courteous. I thought this time they were overpriced (…read moreused them once before, for a client), I could be wrong. Were it not for what I thought was a high price this would be an easy five stars. Far better than other companies I've used.

Ivan was great, took care of the coil cleaning and change the filter on the outside unit…read more Work quality was good. Also, reasonable prices. I do recommend. Thanks Ivan

Big shout out to Ebenezer. Thank you for the communication and explanation. I always appreciate…read morethorough explanation when I am getting work done on my property. You are the man. May God bless you and bless your business abundantly.

I think he deliberately quotes low to get selected and then increases the price when he visits…read more Also he needs to stop exaggerated claims that are at least borderline lies. It seems he does not try to understand well what the customer is asking: his answer to my "why"s were not good. Details: He quoted me $150 to fix a low refrigerant issue. on visiting, he told me $260 saying that the system has 0 feon. That made me suspicios. The pressure of the system when off was over 200 PSI as shown in the attached picture. Suspecting that he was lying, I weighed myself with his 410 gas tank before he started putting in the refrigerant: 68.9kg. After he was done, I again weighed myself with the gas tank: 67.7kg. So he only put in about 2lb (1.2kg) of refrigerant, certainly less than 3lb. Even after seeing my weight measurements, he told me he put in 4lb. I asked him how did he came up with the 4lb number: he said by looking at the pressure readings: I think he knew he was bullshitting. The system label says it holds 68.8oz 410a (4.3 lb). so it was only about half empty. A 25lb gas tank costs ~300 so. the cost of 2lb 410a is less than $30. so he should have asked for $180 ($150+$30). After complaining, he did reduce the price from $260 to $200, which I consider fair (other quotes were $100-$250). My main issue is his deliberate-seeming low quote and what seems to be deliberate lying.

These guys were awesome! Very responsive and when installing a min split in my guest suite. I got…read moreseveral quotes and they came in away below the others as well. Gracias Strong Cool!

make sure you get a second opinion. these guys came said I just needed freon, $250 and that there…read moreis a leak $1,000+ but just try the neon first. a month later same problem. called in another guy. he came in said it the coils were dirty. showed me what he did, sprayed it with acid all kinds of gunk came off. $200 later ac is working like new! these guys do shabby work and just out to make a buck and get you for other things that is not wrong with system. steer clear of Cool Air USA!