Very happy with National Service Pros! Communication is fast and clear. Everyone has been efficient and pleasant. I would like to give special mention to Angel and Damien, who have been exceptional and informative. I recently recommended this company to a friend who also had a great experience also. read more

This company was recommended to me, and although their service was prompt, and the technician was very nice, they are estimate of what was wrong, and what the problem was what is the total lie!! I was given the choice of three estimates which were way out of my price range and told the guy would need to call somebody else to get another estimate. The estimates were anywhere from the cheapest of $1500. Approx to over $3000. I was totally shocked as my unit is not that old and was told that the motherboard was not sending signals to the compressor to turn on and if they replace the motherboard, it still may not send the signal and then I would have to replace my compressor also. I called another company that was also recommended to me and a technician within 10 minutes found the problem to be a $240 capacitor, which was changed in less than a half an hour and I had air again!! I can't imagine a company trying to rip off somebody buy so much money and completely miss diagnosing, a simple problem and trying and turning it into a huge disaster! I would never recommend this company. They are completely dishonest or maybe it was just the person they sent here. read more

Updated Review After raising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job. The project has now been completed, and we're happy with the quality of the work. Based on this experience, I would recommend the team--with the note that improving scheduling and urgency would make the overall service even stronger. read more

National Service Pros - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

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Excellent service once again. We used them last year for the mini split's main/mother board. Amazing work. So, we used them this year: the AC wasn't blowing cold air and they quickly diagnosed the issue: it turns out the blower wheel was clogged with dust. The tech opened the head unit and took the blower wheel out and cleaned it. AC is now blowing cold air. Great service as always. Thank you National Service Pro. read more

Used their service again, but this time for a plumbing issue. The technician that came did not speak English and had difficulty explaining to me what the concern was however, he did get across that I needed to replace the toilets. The home is less than 10 years old so replacing toilets seemed a bit excessive. I ended up researching the noise the toilet was making myself and realized that it was something that can be fixed pretty easily. I called the manager and spoke to him regarding the poor advice received in regards to replacing the toilets, and he said they would send a second technician to assess the situation. Instead, he sent me a message stating that the initial technician was right and did not send another technician to assess . I ended up going with a different company who came and replaced the valve ...which successfully lowered my water bill by 50%. Problem fixed - without having to replace the entire toilet. I was initially a fan of NSP, but this last visit was very disheartening. I think if they had sent a second technician to evaluate what I was concerned about, they would have seen that the first technician was indeed wrong. I will not be using them again. read more

Air ducts were cleaned in time before allergy season. The crew was professional, put on shoe covers and cleaned up after themselves. The entire house feels lighter and the amount of dust on the furniture has significantly reduced. It is worth every penny in terms of health benefits. read more

Excellent service. Excellent work. Our AC went out on July 3rd. We were having a party on the fourth. I was certain it would be ruined without any AC. We called on the morning of the Fourth of July. They were able to schedule us for that day. The tech was at in home in less than 3 hours (having two appointments before us). He found that we needed two new combusters. He had them in his truck. Replaced both and was on his way. It cost $622 for the parts and labor. We did pay an emergency fee of $165, since it was a holiday, (which all of the companies were charging the same amount.) It took about 24 hours for the house to get all the way back down to 75 degrees (the temperature we usually keep it). Part of that is because we had a lot of people in the house and then we also need to get the vents cleaned out. We are very grateful to NSP for coming out so quickly, fixing it on the spot, being honest and fair, and saving the day! We would 100% use them again and highly recommend them to anyone! read more

yup.. found a real tech. .same old hvac. 15 yrs old.. ...ha ha ha. have not spent more than $300 on repairs. ice cold ac. national service pros. are scammers. dont trust those fools...lol...losers read more

Hours of operation on Yelp says business is open 24 hours but they are not. It's misleading.

Living out of the state, I had to help my parents get their water back so... Did a Google search on Miami-Dade Plumbers, researched many other plumbers on different sites from the Google Search Engine Results Page, decided to stick with THE BEST 10 PLUMBING IN MIAMI-DADE, FL- MAY 2024 Yelp Title Link from the Organic Results. Decided to select NATIONAL SERVICE PROS due to the following: Yelp Guaranteed, Verified License, 16 years in business, 4.5 Rating, majority 5 stars 109 Reviews. Contacted this company on behalf of my parents, due to possible corroded pipes and maybe some other broken device that was preventing the flow of water from the well to the house. During initial contact, spoke to Angel, he was respectful, patient, and helpful with listening to the issue and in explaining the process that it would take to assign a plumber to the requested location, diagnostic and other fees to be expected, payment methods. Plumber was assigned and on site in a timely manner. Issue was diagnosed and repaired shortly after. Diagnosis: new check valve for well water system had to be installed. The price included the following: installing new solvent, weld pvc check valve onto existing well water system, prime system for proper operation, used teflon paste and tape at all junctions, visual inspection after installation to ensure everything was working properly, all materials, all labor, 90-day warranty on labor and parts. Requested and received invoice via email with a link to pay online. Payment setup and transaction process was easy and did not take long. It appeared to be secure. Received payment confirmation email almost immediately afterwards. Overall pleasant experience submitting payment online. Due to my parent's comments and experience with and service of the plumber, and my interaction with Angel on the phone, I would consider using and/or recommending NATIONAL SERVICE PROS to others. Thanks for your prompt response and help for your services. read more

This company was quick to respond professional and the price was unbeatable ! Quality service honesty thank you !

I was very pleased with National Service Pros. They sent someone out right away, diagnosed the issue and resolved it all in the same day.

I called National Service pros with a dripping unit. They cleaned the inside unit, outside unit and all my ducts. My house was blowing harder and colder than ever. I will never look elsewhere for my AC needs. They also send you a super cool link to track the workers on the way to your house. Gave my wife peace of mind knowing who to expect on the other side of the door. read more

National Service Pros - This is what You see in the link they provide you with. - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

Dryer vent cleaning services provided. Excellent customer service. Price was quoted and agreed upon, techs were dispatched and arrived on-time, at the time communicated. Planned work was executed in a professional and courteous manner as expected. Thanks to Angel, Alfredo and Kevin. I highly recommend them. read more

These guys corrected/fixed a hidden problem we had with our air conditioning system. They know what they are doing and they are nice too! Highly recommend 100% read more

It's summer time in South Florida which means if you're outside you'll be drenched in sweat and if your a/c breaks, not even being indoors will save you from melting away. Unfortunately for me, this was the case on a blistering hot Saturday. My usual repair/maintenance man was unavailable that day so I yelped away to find someone who could help. National Air & Heat came to the rescue same day, within two hours of the call. The person who came was professional and wasted no time. My a/c was up and running and before the sun had even set, my home was back to being a cool oasis from the heat. Granted, it was a pretty penny to get this done and I know this is the usual. They charge an emergency service after-hours fee of $150 for same day on the weekends and in total spent $750. With the heat wave causing chaos in other places, it was worth the price to get some cool air read more

It was a great customer experience. Very responsive and reliable. Technician was respectful and helpful, and owner even called bk to ensure unit was working properly after the service. Highly recommend and would def use their services again. read more

Staff needs training in customer care. Staff unfriendly and a bit pushy. I wouldn't recommend it

This is the second AC company I've tried for fixing this issue. My AC randomly blows out hot air. Someone from national air and heat came to look at it and said "it's fine." Also the unit is only five years old. He tried to tell me it was maybe the cooling tower in my building....but none of my neighbors are having this issue so it's not that. National air and heat was the 2nd company to take my money and repair nothing. I just got home from a trip and it's literally 100 degrees inside. The AC was blowing hot air for who knows how long. Sorry due to my experience...I would not recommend. read more

Panicked to have my A/C stop cooling during these high heat summer days, I went online to try to find a reliable company that would be worth the call. With there being so many companies with not-so-great reviews, I was overwhelmed and a little discouraged by the idea that I could have a great experience. As per usual, I went to Yelp and came across National Service Pros with a Yelp Guaranteed badge. After reading to understand what that badge meant, I felt some comfort in moving forward to reach out to them. Angel responded within a few minutes, on a Sunday. I know they are open 24/7 but this was still impressive. We were able to talk through the issue I was having and work out when they could come to take a look. I live in a condo which adds a whole other layer of complexity when you need a contractor to come out a do service. I loved that I could handle everything through the Yelp app. Monday morning, I was sent my scheduled arrival window via email and text. When the technician, Eduard, was on the way, I received a link to be able to track him heading my way. I was pleasantly surprised and actually really like things like this as part of service. Eduard was nice, professional and knowledgeable. I've only had split units in a single-family home up to now, so the heat pump system is new to me. With my system's advanced age, he was also able to share with me some expectations and things to think about as new issues may arise. National Service Pros will definitely be my first call the next time I need A/C service. read more

These guys answered immediately on a Saturday. Were at our place on Monday (as I requested). We have a part that was difficult to get or they would've had it fixed on Monday. Part was located and AC was repaired by 3P on Tuesday. They were very communicative the entire time. They were on time. Would absolutely use them again. read more

Requested for someone to reach out because my system died on Sunday, haven't had the system replaced yet but Tom was knowledgeable, helpful, showed me what needed to be done to correct a problem and a prior installation. He thoroughly went through everything. Very pleased with the prompt service. Installation review possibly to come. Thanks Tom read more

I'm super happy I called National Air and Heat I have 3 kids plus pets at home this Miami Heat is no joke Carlos and Alejandro FABULOUS customer service they walk you step by step and most importantly they arrived at my house on time to install a new Air conditioning units very clean work Thank you Carlos so much I appreciate the great attention your office staff and tech have given my family and I read more

National Service Pros - Clean great work thank you very much for everything you guys did for us - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

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The team at National Service Pros was extremely professional and efficient with their work. I needed some work at a high-end retail boutique and the technician on site was great with his work and cleanup after. Angel the sales representative was excellent in his communication and his delivery of promises. The team met all of my expectations and beyond and we're fairly priced. I look forward To working with this team again for my other needs. read more

Overpriced and rude people. Not worth the money. Terrible customer service and don't expect any help trying to get a combo.

Hands down! Best AC Company in Miami! Awesome response time and top notch knowledgeable techs. Thanks guys!

We called them because our dishwasher began to leak, and they came right away and installed the new one we had purchased. They were quick, reliable, and would definitely use them again. read more

I have to say that my experience from start to finish was excellen. This company was highly recommended to me by a friend and they did not disappoint me at all. Angel worked with me thru the hole process and was very attentive. I will definitely use them form now on. I highly recommend them. read more

Their service technician diagnosed the problem immediately. He was very friendly and professional. And I think the price was very fair. I would definitely recommend this company to anyone I know that needs air conditioning repair. read more

National Air & Heat was a life saver!! It was the Saturday of Art Basel, and another hot Miami day. Our air conditioner had begun running hot the night before. Sleeping was difficult, and I was upset that we would have to pay extra given it was a weekend, if we could even get help. PLUS, we we're leaving home at noon for Art Basel, so I was convinced we'd be out-of-luck for the day. HOWEVER, National Air & Heat not only came that morning, shortly after I called, but the repair was immediate & affordable!! I was shocked...& extremely grateful. They really cared that I have have my A/C fixed. read more

I don't call Carlos my number one a/c guy for no reason. His company is one of the best a/c companies around. His staff is always in time and very trustworthy,polite as well as clean. I would recommend this company hands down. read more

We've used them for AC and plumbing and will continue to do so. The recent plumbing job came in $500 less than another quote and the work was exactly what we needed. We had a small issue after the job and they came to repair it immediately. Happy to have an honest company to work with! read more

The National Service Pros is an outstanding company. I called them on Sunday because my A/C was leaking. I didn't wait long. Maybe a little bit over one hour and the technician, Raynier, came. He inspected the unit and fixed it. The whole process was overseen by Angel who called me and let me know what was going on because I could not be at the apartment at that time. Made the process less stressful. I really recommend this company for their work professionally done. Thank you National Service Pros. read more

Key Largo-September 2023 We are very satisfied with their air duct cleaning services. Our house doesn't have elevator and to reach the second level there is a spiral staircase which made difficult for their huge machine to pass through. So they had to disassemble the machine, with the best disposition. Andrew Barreto was the main technician and he was very proactive and creative to be able to do the job in both levels. The service overall was excellent and we are extremely satisfied with the final result. The house now smells like new, even weeks after the service. Highly recommend them! read more

In early July, I called NSP because our AC was struggling to keep the house cool. The temperature was always 2 or 3 degrees warmer than what it was set to. I reached out on a Saturday and they had someone out the same day for a diagnostic. The tech checked the inside and outside units, determined what the issue was, and showed me what the charge would be up front. On Monday a different tech came out and was able to clean the coils on both units. He worked diligently to resolve the issue pretty quickly. It's been two months and the ac is working perfectly. I appreciate the prompt response, the up front (no hassle) pricing, and the techs' professionalism. Communication with the office was also great. Great company for anyone needing maintenance or repairs. read more

Had some issues with my a/c. Another co was fumbling around with repair estimate etc and felt I needed another opinion. Called at 6 pm yesterday and left a message. Nick called me back that night and had a technician at my house next morning. Resolved the issue by lunchtime which included replacing the outside unit. Highly recommend this co! read more

Great and friendly communicative service. I would recommend this company and reasonable price.

Friendly, fast, and fairly priced. Contacted Nick at NSP about my AC cooling issues, he and the technician, Yosdany, showed up same day and quickly diagnosed the problem. They contacted the manufacture Rheem, submitted a warranty claim on replacement parts, and replaced the units entire coil with OEM parts same day. They did charge me labor but it was extremely reasonable considering the work involved. Will hire them again. read more

I am so impressed with National Service Pros after dealing with three other AC companies in a week. All of them told me we needed a new AC, that the repair to our 8 year old AC was going to cost thousands, not to mention it was too small for the condo so would never be able to cool it properly. We just moved here, having bought from an elderly widow, so what would we know about this AC? All we knew was that it didn't cool properly for first few days we were here, and then stopped blowing cool air completely. We thought it might just need coolant, but again... what do we know? So I started shopping around for AC's and wasted a week sitting in an 80 degree condo we'd just moved into. After the last supposed reputable company I was dealing with couldn't come through with the AC they promised (it didn't fit!!! You'd think they'd have figured that out right off the bat!!), I was fit to be tied. And sleep deprived from the heat. Enter Nick. First, a person actually answered. Second, he was friendly and professional and down to earth. Within an hour I had a text with the name AND picture of the tech that was coming out to our place, and the link to track how close he was and would arrive. The tech shows up, professional, neat, and gets down to business. I have pics of the problem, and I had cool air blasting in my house within the hour. The fix? Less than half the cost of what I was told by others. Far from the "thousands" I was told would be money thrown out the door to fix it. If only I'd found these guys first. Lesson learned. I'm going to need a new water heater soon, and eventually I'll be getting that variable stage AC we want. Never calling anyone else. Check the BBB rating, the reviews, and you'll see. I'm so happy I am leaving this review everywhere it might be seen. What a breath of fresh air this company was. Ronna O. read more

AC broke during vacation, called for late night service and scheduled appointment. Never showed, stayed up all night waiting. Called several time during the night with no reply. Had to go with another vendor. Edit: was contacted by owner to make amends. Very responsive when he was in the loop. Appreciate the attention and explanation. read more