Used their service again, but this time for a plumbing issue. The technician that came did not…read morespeak English and had difficulty explaining to me what the concern was however, he did get across that I needed to replace the toilets. The home is less than 10 years old so replacing toilets seemed a bit excessive. I ended up researching the noise the toilet was making myself and realized that it was something that can be fixed pretty easily. I called the manager and spoke to him regarding the poor advice received in regards to replacing the toilets, and he said they would send a second technician to assess the situation. Instead, he sent me a message stating that the initial technician was right and did not send another technician to assess . I ended up going with a different company who came and replaced the valve ...which successfully lowered my water bill by 50%. Problem fixed - without having to replace the entire toilet. I was initially a fan of NSP, but this last visit was very disheartening. I think if they had sent a second technician to evaluate what I was concerned about, they would have seen that the first technician was indeed wrong. I will not be using them again.

Updated Review After…read moreraising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job. The project has now been completed, and we're happy with the quality of the work. Based on this experience, I would recommend the team--with the note that improving scheduling and urgency would make the overall service even stronger.

This company is truly a blessing, from their top notch customer service, to product price, and…read moreservices. I had a new a/c unit installed and duct cleaning work done. Both teams that showed up (on different dates) to my home were very professional and super knowledgeable. I truly learned something from them each time they showed up. If you need a good company to service or replace your A/C, look no further and check out South Flow Air Conditioning Inc. Their quality of work is outstanding and you will definitely have peace of mind knowing the work was done right. I am very happy with their services and highly recommend them.

SoFlow replaced my mom's 25 YEAR OLD split York system. As the tech said, they don't make 'em…read moretoday like they used to! SoFlow came on time and the installer was the same guy that initially inspected her old unit. Both gentlemen were very nice and they did a great job taking away the old unit and putting the new unit on a new pad and plumbing in the ducting and drain pipe. Their price was reasonable and the Daikin unit comes with a pretty good parts warranty.

Paul and Rafa were on time, professional, and knowledgeable. I could not ask for better serviceread more

I'm so glad we went with this company! They arrived on time…read more Gave us an honest estimate and took care of the problem at a fair price. The gentleman who was assigned to our home was courteous and very professional. He cleaned up all the mess and even took the trash outside. I highly recommended this company.

I honestly can't say enough good things about these guys. I've been using them since they installed…read moremy new AC two years ago. Anyone who lives in Brickell knows that getting a service tech into these buildings with the parking situation is a total nightmare--but they made it look easy. They're super professional and actually honor their warranty. Every time I've had a minor glitch, they answer the phone immediately and stop by at the earliest time possible, and usually have it fixed the same day. I called them again today because of this Miami cold snap, and Daniel was a total lifesaver. He was at my place within hours and figured out the issue right away. Turns out, it wasn't even my unit--it was a problem with the building's cooling tower. Daniel literally went out of his way to talk to the building manager and the tech team to get it sorted. To top it off, he waived the diagnostic fee since it wasn't my unit's fault. Just a genuinely nice guy and a great company. I'm never calling anyone else for AC stuff. Period.

The quality of service from the price to customer service and technician's visit has been…read moreexcellent. I always recommend them to friends and family.

I called in for a simple duct cleaning and the team over at Direct Air Conditioning went above and…read morebeyond. They made sure to make the entire experience as painless and effortless as possible, while still being extremely transparent with me about the costs. I first met with a gentleman by the name of Matt who came over to give me a free estimate. He came wearing gloves and a mask and was very polite following all of the CDC guidelines within my home. A few days later I had the pleasure of having Drew and William who did a killer job explaining to me what the duct cleaning entailed, and making sure that no stone was left unturned when cleaning my air ducts. The difference in the air quality of my home now is NIGHT & DAY. I could not have asked for a better HVAC company to work with, they definitely have my business in the future.

In 2015 I paid almost $10k for a new 5-ton Trane XV20i. My issues with Direct Air (now Direct…read moreHeating & Cooling): The unit is too large. My house only needs a 3.5 to 4-ton unit. So not only did they overcharge me, but they installed an inefficient unit for my house. I learned recently that an oversized unit cycles too quickly and doesn't dehumidify, and short-cycles in hot, humid air, which likely caused my unit to struggle, wear out components faster, and develop persistent operational issues like shutdowns and poor humidity control. I had an electrician do some work around the house and he showed me all the mistakes Direct Air made when they installed my unit. I won't go into detail here, but it was terrible. Similarly, I had my ducts replaced and the company showed me several areas where my new AC was not installed up to code. That was in 2015. Maybe they've improved since then, but I've had other issues more recently. They never could get my unit to stop shutting down randomly, causing me to reset it at the breaker in the middle of the night. I had one technician come out and tell me I needed to replace the condenser fan motor for $500+. A few months later, I had another tech come out (this thing always needed maintenance), and I mentioned the condenser fan motor -- he took a look at it and said it was fine. Other dude obviously tried to scam me. They're always really nice and respond quickly when I call, but man, the issues with the installation are awful. This company scammed me.

I think he deliberately quotes low to get selected and then increases the price when he visits…read more Also he needs to stop exaggerated claims that are at least borderline lies. It seems he does not try to understand well what the customer is asking: his answer to my "why"s were not good. Details: He quoted me $150 to fix a low refrigerant issue. on visiting, he told me $260 saying that the system has 0 feon. That made me suspicios. The pressure of the system when off was over 200 PSI as shown in the attached picture. Suspecting that he was lying, I weighed myself with his 410 gas tank before he started putting in the refrigerant: 68.9kg. After he was done, I again weighed myself with the gas tank: 67.7kg. So he only put in about 2lb (1.2kg) of refrigerant, certainly less than 3lb. Even after seeing my weight measurements, he told me he put in 4lb. I asked him how did he came up with the 4lb number: he said by looking at the pressure readings: I think he knew he was bullshitting. The system label says it holds 68.8oz 410a (4.3 lb). so it was only about half empty. A 25lb gas tank costs ~300 so. the cost of 2lb 410a is less than $30. so he should have asked for $180 ($150+$30). After complaining, he did reduce the price from $260 to $200, which I consider fair (other quotes were $100-$250). My main issue is his deliberate-seeming low quote and what seems to be deliberate lying.

These guys were awesome! Very responsive and when installing a min split in my guest suite. I got…read moreseveral quotes and they came in away below the others as well. Gracias Strong Cool!

If there was an award show for the South Florida HVAC industry, Emmanuel and his team would sweep…read morethe top awards. From the very start of beginning the process of finding the right AC system, Emmanuel was extremely responsive to all texts and messages, at basically all times of the day. I had a million inane questions and concerns; he answered all of them. We narrowed the list to three 5-ton options. The most expensive one was of my choosing, an American Standard unit, and the other two were a Rheem and a GrandAire (which I hadn't heard of before, it's a subsidiary of Carrier). He recommended strongly that I go with the cheapest one, the GrandAire. He was absolutely correct! It saved thousands of dollars, and it works extremely well. He added a new Nest thermostat, as well. I couldn't be happier. The [minimum 2-year] warranty that he backs up his work with has to be one of the best. If you're in the market for any HVAC work, do not hesitate to hit up Emmanuel and Island Breeze Air.

Impressed by Island Breeze and glad I chose them. They responded to my request promptly and…read morecommunicated effectively. Our AC thermostat was replaced by Jacob and Jorge, who know what they are doing and are very professional. Fair price, prompt service, and great customer service. Will be calling them for future AC needs.