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    5.0 (2 reviews)
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    Environmental testing

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    SERVPRO of Miami Beach - Mold damage hidden on drywall in a condo hallway.

    SERVPRO of Miami Beach

    (12 reviews)

    Liberty City

    Unfortunately, my experience was very disappointing due to poor customer service. Communication was…read moreslow and unhelpful, and my concerns were not taken seriously. I felt rushed, dismissed, and left without clear answers or solutions. For the amount of time and money spent, I expected a much higher level of professionalism and care. This experience has made me hesitant to return or recommend this business to others.

    To start, we did not originally hire Servpro of Miami Beach because the flood originated on the 4th…read morefloor of our building and we are on the 2nd floor. The situation in itself was not anyone's fault but dealing with Servpro of Miami Beach made it absolutely awful. They showed up one day at about 2-3P and told us that the insurance company for the company on the 4th floor would not cover their services beyond that day and Servpro came to us and said if we don't pay them now they will come in and remove everything. This was on Tuesday and the flood took place on Monday (a holiday so no one was around). We had almost no time to pivot but didn't want mold to grow so we asked for an estimate before we agree. They took 2 days to get us an estimate for this which is crazy to me because how would you have known what to charge me upfront? Moving forward, they eventually remove all of their equipment but they left everything wrapped in plastic and left vents open. They asked for our approval to move forward with the repairs to the walls where they had to cut them open and again we asked for an estimate which brings me to today, over a week and 2 follow-up emails later, we still dont have an estimate. We told them that we no longer want them to do the repairs and asked if they would come to remove the plastic that they left on everything and close the vents they opened and they essentially said no. I feel that they tried to take advantage of us by waiting to ask us to agree to things without an estimate with our backs against the wall. I would never hire them. There are too many other options to have to deal with anything like this. If you do hire them, ask for estimates because their actions come off as shady to me.

    Select 1 Restoration - environmentaltesting - Updated May 2026

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