We needed a replacement lamp shade and didn't know where to turn when we came across Shades and…read moreLamps of Fletcher. They an excellent and wise ranging selection of shades and helpful support. We didn't think to do this, but definitely bring your lamp with you to help them find your perfect match.

These folks really know their stuff. 1-day repair of a kitchen light was fantastic and done very…read moreprofessionally.

Wow, what a showroom! We came in today looking for copper lanterns for our new home. The sale…read moreassociate Collin was amazing, and super knowledgeable about their products. We ended up getting a chandelier for our dinning room as well. The entire process was easy, and we highly recommend this store.

Horrible service. Came in ready to spend upwards of $5000 on my lighting project. It was like…read morepulling teeth to get help and felt like they just wanted me to leave. They eventually convinced me to leave and gave me contact information for one of their reps. They also told me to email them if I was unsuccessful. I attempted to contact the rep several times and sent 4 emails to the service representative. It took 4 emails to get a very unhelpful response. Don't waste your time at this place, I have no idea how they stay in business.

Kudos to the team at the Ferguson Selection Center in Boone. Thomas and Zachary have leaned in to…read moreresolve this issue most satisfactorily. It appears there have been some significant communication issues as we tried to triangulate resolution with a problem employee, our builder, and the center. My only regret at this point is that it took so long to connect with the folks who clearly stand by their business and their customers. Thanks again for making it right as soon as the issue was escalated.

Jodi is incredibly knowledgeable and helpful. She so generously came in to help us select faucets…read moreon a Saturday during her maternity leave!!! Great service.

I am building a home in Asheville and have been working with both Tracy(bath fixtures) and…read moreMelissa(lighting) since December 2017. My project is not completed yet but so far it has been a pleasure to work with these professionals at ProSource. Building is a new experience for me and I have found both women to be not only professional but extremely knowledgeable and most importantly patient with me as I navigate the building process. With respect to plumbing and bath fixtures-I have had many many questions and have made several changes and adjustments to my original plans. Tracy has always been available to meet with me, speak by phone or by email to discuss many of my choices and concerns. She has gone above and beyond to help me achieve the "look" and quality I want. At one point after placing my order Tracy discovered a product I loved had been discontinued and she searched high and low to help me find it! What wonderful customer service! With respect to lighting-Melissa has really helped me navigate the confusing world of lighting and fans. She too is extremely knowledgeable and patient. I have had many lighting questions and made many changes to my original selections and Melissa is always available and willing to discuss this with me. She even visited my home build site to ease my mind about my fan dimensions! In summary, the experience of working with Tracy and Melissa at ProSource has made me feel as though I am part of a team whose goal it is to create a beautiful home for me and my husband. I am in the last stages of building and I really can't wait until everything is installed to see all our efforts come together. Thanks ladies!!!

From the owner: A Luxury Plumbing & Hardware Showroom…read more Our Asheville location currently does not have a showroom. It is set to open at the end of 2015. Thank you for your patience.

My wife and I were excited to shop for lighting for our home to match the brand new flooring. new…read moreliving room furniture, bedroom furniture and even up lighting for the new landscaping in our front yard....when we walked inside, not one associate acknowledged us...were there for an hour and thirty minutes.....finally when had questions and ready to make a purchase, ALL the associates suddenly were assisting people that had just walked in the door and was told we would have to wait.....not, I'll be with you shortly or I can find someone to help you.....we'll never go back, never recommend....they lost a big sale and future customer(s) !!!

Needed 8 rooms of new lighting and had a $15,000 budget to work with. Started with Jacqueline and…read moreshe was not helpful and said just look around and let me know if you see something you like. When we found a possible choice we asked what if we get it home and don't like it. Her reply was "once you buy it you own it" very cocky response. Need better customer service. And management should have a return policy of some kind. Nice store to bad we got blown off....

There are 3 separate buildings to leisurely wander through. The main buildings has mountain…read morethemed furniture, lamps & accessories. On other has kitchen tableware, dishes, etc., and the third one is bath themed. Also have lots of porch and indoor/outdoor furniture. The showrooms are little vignettes so you can see how the furnishings will fit in your house. Paul Jones is the owner & she and her staff are experienced and pleasant to deal with.

From the owner: The Summer House, the premier furniture store and showroom on the Highlands plateau, was recently…read morerated as one of the favorite furniture stores in the South by Southern Living, and Western North Carolina's finest interior designers echo the same sentiment; The Summer House is the place to shop for furnishings that perfectly reflect the rustic beauty of our mountains. At The Summer House, you will find fine antiques, furniture, lighting, accessories and other unique items for every room in your home. Our expert design staff would be delighted to help you furnish your master suite, living room, dining room or porch and patio. Visit our showroom at 2089 Dillard Road in Highland, NC. You are certain to find that perfect piece for your home! The Summer House represents a roster of qualified interior designers to assist you in making those crucial decisions on decorating your new home or if you're just updating. Using a wide range of furniture styles, accessories, lighting, antiques, ki

Awesome experience. On time & under budget for flooring, paint and fixtures. They recommended…read moreother quality tradesmen in the area for the things they didn't do in-house. Highly recommend!

From the owner: Your project is our Project…read more Whether you're building a new home, remodeling, or a weekend hobbyist, the staff at Hardwood Specialties can help. We offer hardwood flooring, carpet, ceramic tile, stair parts, cabinets, lighting, paint, moldings, columns, interior doors, ceramic tile, hardwood plywood and lumber. We also offer free estimates, installation, and financing. Our focus is on quality, affordable products and timely, accurate service Hardwood Specialties, Inc. is part of a family business which consists of two sawmills, wood component plant, hardwood flooring plant, and a retail outlet. These businesses have provided years of service to the hardwood industry and are committed to continuing these services for years to come.

Excellent service and fixed lamps at what is relatively low cost compared to replacementread more

They were able to repair an old lamp of my mothers. I had tried for several years and in several…read moreplaces - had almost given up. Very thankful that Google pointed me to Lamps Etcetera

I read the review about the old lady and amount of $10,000 Kathy R. had to spend…read more I have easily spent over $10,000 in their stores and the one thing that needs to be understood is that you will need patience and if you are in a big hurry or pushy, go somewhere else. Had this lady taken the time to browse around, you might have found some good prices. As for the little old lady, she was talking to it may have been Mrs Williams I assume, the owner. She wore a hearing aides. Had the lady slowed down, you would have found this lady to be one smiling happy lady who would have been happy to help you with good prices. I am not related to the Williams in any way so my review is covering a span of 50 years off an on an my father bought all of his electrical needs when he built his apartments. I have spent $1,000s over the past 20 years and while the store is not perfect, there is a reason I kept buying from this businessat all 4 stores. If your'e in a hurry this store may not be for you. Ron L

This place really is the worst! I actually gave them 3 tries. By the 3rd time I wanted to flip!…read moreI had a budget of 10,000 for electrical & fixtures . the first visit was in February and it had to be 85 degrees so I left thinking I was the one with the problem. Nope, the 2nd time not only was it blazing hot, but the people working the sales floor was plain rude. The 3rd and last time I went I brought the person with The Wallet . we went up to the sales counter where an old women was standing with her head down. After 5 minutes we said Excuse me? She never even looked up. I would have thought her dead but the phone rang and she answered it! She looked right at us! So since then we have found companies who actually want our money. Needless to say our electricians have found another company too. Advice to Williams...hire people