Best lockout service ever!!!: Came from the Pasco location…read more Insanely Fast: Quoted 55-85 minutes, but arrived in 15! Efficient: Had my car unlocked in 2 minutes flat. Exceptional Customer Service: They rushed to help when I explained my car was blocking an ambulance driveway. I highly recommend them to anyone in a pinch!

They are the truth!! CJ came and picked up my 1972 Oldsmobile Cutlass which broke down in a quick…read moreand timely matter. He was very professional on his appearance and attire. He was very punctual and made it to my location in less than 30 mins!! Thank you very much!!

My husband I were on our way to Oregon after vacationing in Montana. Just past Toppenish WA and out…read morein the middle of nowhere our truck with camper broke down. It was 8 p.m. and we had no cell service. A kind stranger stopped and let us use his phone so we could contact our roadside assistance. It took quite a while as apparently there were several emergencies that night. When Tyler (our tow truck driver) finally came, he very efficiently got us all hooked up. It took some time as he had to drop the driveline. We rolled into Toppenish about 1:30 a.m. exhausted but when he went to the address our insurance company gave him, it was an empty parking lot. Toppenish is not the safest town to be in, especially at night so Tyler called his boss, Cody and asked if he could bring us to the tow yard in Granger for the night until we could arrange for repairs the next day. We stayed over and a kind Auto Zone employee brought us the truck part we needed and we got out of there around 3:30 p.m. It was really nice to see that there are still so many good people in this world. Thank you Dwight, Cody and Taylor for being so kind and helpful.

OUTSTANDING quick service !! Can't thank Cory enough for helping us out ! Price was very reasonable…read more! Woohoo! As good as it gets!

Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

My new-to-me vehicle broke down on WA221, a remote country highway while en route from Washington…read moreto Nevada. After my insurance company finally got a tow company to retrieve my vehicle almost 24 hours later, they took my vehicle to McIntyre Auto Repair. I called before the vehicle arrived to ask if they could squeeze me in to their rotation, and though they were quite busy, they did so. In fact, I arrived at the shop only a few minutes after the tow operator informed me of the drop, and Dale and one of his staff were already assessing my vehicle. Dale is honest, professional, and to the point - what more could you ask for. He didn't gouge me like he could have, as a stranded motorist, and he and his crew had me out the door in only a few hours (luckily no parts were needed, as wiring came loose and was cut by the serpentine belt). This was after doing a thorough vehicle diagnostic, as I informed him the vehicle was new to me, and also after a thorough road test on the freeway. I would strongly recommend McIntyre Auto Repair for anyone who lives near Prosser, as well as the stranded motorist in the area.

I went in for an oil change and was told that my car would need a new radiator. I was quoted about…read more$1200.00 for the repair. I declined to have the repair done. I used another auto repair shop for my next oil change. I was informed that whoever did my last oil change striped the oil plug and my oil pan would need to be replaced. I spoke with Mr. Mcintyre about the oil plug issue, and he said he would fix the plug for free at my next oil change. Later my car started to have a water leak problem. I spoke with Mr. Mcintyre about the quote he gave me for the radiator repair. He stated without looking at my car he not diagnosis the issue, which is reasonable. I then took my car to the dealership and found there was no issue with my radiator at all. I spoke with Mcintyre "or an employee" again and told him the dealership found no issue with my radiator. At that point i was told he had no idea about our previous conversation about car. He said that I was rude to him and that i was an asshole. He hung up on me, I called back Mr. Mcintyre answer the phone and told me he would not repair my car and said he would see me in court and hung up on me. So, he ruined my oil pan and said I needed repairs to my car which I didn't need. People think twice about having any repair done at his shop. Everything i have stated has been documented and is the absolute truth. I will be taking him to court.