Stine S.

It's not the Embassy Suites. Lots of little things were amiss. No soap in the room. No tissues. The breakfast was...cold eggs and mushy hash browns. Coffee in styrofoam cups with no lids. The lounge was beyond depressing. The WiFi was a disaster. The bed and pillows were fine. At least they have an obnoxious Ten Commandments in the lounge, to make sure only Jews and Christians feel welcome. I guess "Thou shalt not be tacky" didn't make the cut.

Selina M.

This place has its pros but the cons far outweigh them. We needed a bedroom suite style place close to where our family lives and this was the only real option we had. Already from looking at the photos as we were booking, it was iffy. Everything is old and dingy but I figured as long as it's clean who cares. If you're a germaphobe like me, stay far away from this place. I figured with covid, all hotels were more on top of their game with cleanliness but WOW did this place miss the mark. Room service barely came by and when they did, all they did was take the old towels out, put them in front of your suite door, put new towels, some toilet paper, and leave. We were there a week and not once did they bother to vacuum, clean the countertops, dust, or change sheets. It was borderline disgusting. When we would leave trays of food out to be picked up, they would sit there for over 24 hours, requiring us to walk over to the trash cans to put them there and STILL they were there for days. The bathtub was horrendous, I literally wore flip flops to shower. We started looking at other places to stay but everywhere was booked up so we had no choice but to stay for our entire week long trip. The bar and coffee shops were closed our entire time there too which sucked. Luckily it's in a good location with everything around you either a short walk or drive away. Some pros were the free breakfast which included buffet style some days, and made to order on other days. Coffee was weak though. There was the sweetest lady named Roe that worked the breakfast shift that was so helpful everyday. We loved her. You could tell they were understaffed and trying their best but it just really didn't cut it. The pool table and shuffle board and little arcade game room were fun options for the kids to keep busy on days we had to get some work done. The kids swam one of the days in the indoor pool but the water was murky and dirty the rest of the week so we didn't bother. Overall we wouldn't stay here again unless there were some SERIOUS changes made, and possibly some furniture upgrades, because the cleanliness of the pieces in the room were questionable too. Thank god I brought my own sheets and Lysol and Clorox wipes or else I don't think I would've been able to survive the week.

This place is horrible! We have stayed here countless times and it just keeps getting worse and worse. Our last stay we got a room across from vending and ice machine. The ice machine is very noisy. Upon walking in the room I immediately noticed something splattered on 2 of the walls. This room has also not been updated and needs some attention. I went to put my water in the fridge and it didn't work. I told my husband this wasn't acceptable and to see if we can change rooms. He went down to the front desk and asked about moving. They told him there was only one other room available and it was over the bar. He then said we would just leave. The manager on duty wanted to know why and then argued with my husband about how it was clean, updated and the fridge worked fine. They had 2 of their security guys come to the room and escort us out. Absolutely ridiculous. We were in the room for maybe 10 mins but they wanted to make sure we didn't trash it. Ummmm, it's trashed because of poor maintenance and management. We were not rude, upset or demanding when asking for our money back to check out but front desk employees and the manager were very defensive and hostile. STAY AWAY!!!

Had to take two stars off. We tried to book another stay here, but an older Spanish woman answered the phone and said they couldn't accommodate 2 adults and three young kids....we just stayed here a couple of weeks ago, no issue. She was rude and crabby on the phone too. Definitely the fanciest hotel in Abilene. Reminded hubby of Vegas and the kids thought it was a castle. I loved all the real plants throughout the hotel and pool. The fountain in the lobby/breakfast lounge is gorgeous too! Was very refreshing. The pool is indoor which was a nice change and the hot tub was hot with strong jets. There is a free breakfast with the basic cereal, bagel, juice options. The coffee was strong, yay! My omelette was yummy, the pancakes or maybe the syrup were yucky. Sausage was good, little salty for me. Free drinks for happy hour too which is awesome, hoping they are good. We got downtime too late to use them last night. Our room is nice & clean. Big. Smells clean & I smell everything. Lots of drawers & storage space in the kitchenette & master bedroom. 4 sinks in the suite which is pretty handy. Mini fridge actually has a freezer, most hotels don't. Coffee pot makes strong coffee too, but only one pack of regular coffee & one decaf. There are a surplus of fancy looking bath soaps/lotions & clean towels though, so that's nice. The blankets & sheets are fresh & clean & the bed is huge & comfy! Only complaint I have is there aren't any do not disturb signs. So the housekeeping came in while we were swimming & made our bed, took trash out. Pretty thoughtful, but I'm a pretty private person & had left some valuables in my room with the expectation of privacy. They didn't touch any of my belongings, so points for that, but would prefer to save housekeeping for when I call with a request or after checkout. All of the staff have been super nice, accommodating, and helpful. They even carried a heavy package up to my room as I'm pretty far along in my pregnancy & can't lift much. I'd definitely recommend this place to stay.

Ashley S.

Sometimes I stay in unremarkable hotels for work. I don't usually review the hotel unless it stood out to me for some reason, good or bad. This one stood out for fairly obvious reasons to me: -I never heard of it and kept referring to it as "Man Crush Monday" because what does MCM stand for!? -Mini legit Starbucks cafe with snacks and desserts -Complimentary, made to order breakfast which is decent and lots of options -A plethora of pool tables, shuffleboard, etc. -TWO free alcoholic drink tickets -Full restaurant -Room service with a lengthy menu -The room is set up sort of like an extended stay with a microwave and fridge. Also the room has character. -They don't lie, the beds are RIDICULOUSLY comfy -Two TVs in the room aka 2 too many -It got subzero cold in the bedroom, and if I am cold then you're probably getting frostbite -Oh and they possess the Ten Commandments in the dining room. It's large, you can't miss it - that's how you know you're in West Texas apparently. I'd stay here again, because sometimes it's a nice change from the typical Holiday Inn chain and robotic hotel staff employees that come with it.

Joe J.

There was so much wrong it's hard to know where to start. We checked in and received our room keys. Our assigned room was one of the rooms you have to access from the outside of the building. We found our room and saw the door to our room was in the middle of a huge puddle. After walking through the puddle (see pictures) and opening the door to our room we immediately knew it was a smokers room. We returned to the front desk and explained that we had reserved a non-smoking room and would like to be put in a non-smoking room. The front desk responded they were at capacity and had no non-smoking rooms available. We could try back later to see if there were any cancellations but we were stuck with the smokers room. Resigned to having to stay in a smoking room because all the other hotels in the area were also sold out we returned to the room. After another walk through the puddle to get back into our room we noticed that if the room had been vacuumed it had not been vacuumed very well. We also noticed one of the bulbs in the ceiling fan was burnt out. We also discovered the WiFi signal we were using in the lobby while waiting to check in was too weak to connect to in our room. We scanned for another signal and had nothing. We had no WiFi available in our room. We were in Abilene for a wedding and decided to shower, get dressed, and not let the crappy conditions at our expensive hotel get us down. Using the bathroom we discovered a whole new set of complaints. The water pressure in the shower was so low it was almost impossible to wash our hair. There was a vent cover for an exhaust fan but there was no fan and no exhaust other than leaving the bathroom doors open; yeah, that was pleasant. The paint on the bathroom ceiling was peeling, the hinges on the bathroom doors were incredibly rusty, and one of the bathroom door knobs was falling off. After the wedding we returned to our room. The puddle was still there so we again had to walk through it to get into our room. We were tired and discovered that despite it reeking of cigarette smoke the bed was pretty comfortable and we slept well. In the morning we headed out through the puddle in front of our door and inside to the restaurant for the 'Made to Order' breakfast that came with our stay. We soon learned 'Made to Order' meant something different than what we expected. Would you like bacon or no meat? Would you like scrambled eggs or no eggs? Would you like home fried potatoes or no potatoes? Whatever, we didn't have to go far for it and the scrambled eggs weren't the worst we've ever eaten. After breakfast we headed back to our room. We had to cross through the puddle once again to get to our room. If you're tired of reading about the puddle imagine having to walk through it every time you want to enter or leave your room. While we were trying to shower, pack, and get out we noticed that a member of the housekeeping staff repeatedly came and peeped in through the window in our door to see if were were gone yet. The room cost at the MCM Elegante Suites is very high for the area. We had read good reviews and were looking forward to our stay. We were severely disappointed with this hotel and will not book a room here again. Our advice is to stay away.

Tate E.

They have all the amenities you need. Nice clean rooms. Pool, pool tables, arcade games and table tennis. The only problem I found is the ping pong tables have plaques on the corners which disrupts the game a bit when you land on them or hit near the corners. That blew for everyone playing. Great breakfast, complimentary beverages between 5-7 and a full service bar in Remington's with live music. Overall a near perfect place to stay