On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.

Thank you Jay Carter for helping me find the perfect truck for my needs. Also thank you to Jones…read morefor getting me in and out in record time! I enjoyed hanging with you guys!

I'm traveling from out of state and I take my 2018 in for an oil change. I scheduled the oil change…read moreand tire rotation. When I get there checks me in very friendly group. Went to get the mileage off my truck and came back and recommended that I get a fuel filter change I said what % is it at as I already knew. He said 40% left, so I asked then why would I want to replace a filter at 1/2 of its life! Little did I know this was the first strike. Next Im called a couple hours later they found a nail in my tire $35 dollar repair. Mind you these are 10 ply tires with around 3,000 miles on them. I agree to the repair even though I've never seen a 10ply tire leak in 15 years of driving them. He called me back said there is a second nail in tire within 16" of the first and according to state law we cant put two patches on that close together, but we do have a new tire I could sell you in stock. I asked for documents of this law, as I knew that was false. Strike two. Unable to produce this document, I asked for them to put the spare on. When I picked up my truck they rotated one side of my truck but not the other. Drove truck down to Discount tire 1/2 mile away they looked at tire said yes its repairable and this one is only a thumbtack and not leaking. As Discount tire pulled tack in front of me I laughed, strike 3 your out Jones GMC - Discount was able to repair leaking tire/ finish the rotation and put the spare tire back under the truck for $0.00. Bonus! So before your spend the extra money on service at Jones I highly recommend a second opinion and personally, I will never use this dealership again.

I had a great experience buying my vehicle from Jones Chevrolet! From the moment I walked in,…read moreeveryone was friendly, helpful, and made the entire process easy and stress-free. I never felt pressured or rushed, and they took the time to answer my questions and make sure I was comfortable with everything before I left. I also really appreciate the 20-Year/200,000-Mile Powertrain Warranty that came with my new vehicle. Knowing Jones Chevrolet stands behind what they sell gives me a lot of peace of mind. If you're looking for a dealership that treats you like a person instead of just another sale, I definitely recommend Jones Chevrolet. Great people, great experience, and I love my new vehicle!

My wife Sherry and I had a fantastic experience in selecting and ordering our new 2026 Blazer 3LT…read more We had predetermined the specific needs and requirements that the vehicle would need to have. Our sales rep, Dwayne Thompson, painstakingly reviewed those requirements and went to work on our behalf finding a vehicle that not only met our needs but exceeded them. As we finalized the deal the issue became the value of our trade in and had a desired preconceived price. Dwayne became our advocate and we received the amount we had hoped for. Upon the vehicles arrival and prep, Dwayne did not abandon us but rather took care of setting up the various supporting programs if OnStar and My Chevrolet account on our behalf. We left completely satisfied and feel Dwayne went above and beyond in meeting our needs.

I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer…read moreservice is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now.

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but…read moreapparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk.

Do your research before coming to this dealer. I wish I would have read reviews before giving this…read more"business" my time and money. I was not given the opportunity to test drive the vehicle due to Cat so called needing my license and paperwork before allowing me to test the vehicle. By the time I sat down she had me sign paperwork to purchase the vehicle as well as ask me for my tag number to transfer over to this vehicle all this information was provided by the time I knew it I was already out the door not even 20 minutes down the road the lights turned on and the car completely shut off on me. I have called this office numerous times and have spoke to John Cat and finally Michael the sons owner. These people are disrespectful and will not right their wrongs. I have decided to take this into legal matters. This place should not even be running they are thieves liars and shut off lights on vehicles before selling. If you are in need of a good vehicle please go elsewhere and make sure to read previous reviews from others.

From the owner: We're family owned and operated, and providing quality affordable cars for our customers is our…read moremain goal every morning when we open our doors. We hand pick the vehicles we sell, and if they're not safe and reliable, they don't make it to our lot. In addition to our selection of cars, we offer our customers a wide selection of financing options. We've got a lot of respect for our hard-working neighbors, and we want to go above and beyond to make sure they're satisfied.

Excellent experience in ordering a replacement part for my Honda. I would recommend this dealership…read moreto anyone in the Sumter area.

Story time. I made an appointment and I needed get get 4 tires and alignment done Saturday at…read moreFreedom Honda. There was a rule changed that they can't use outside parts, even though I've gotten same service done and ordered tires from Tirerack and got them sent there over a year ago. Used them with no problems. I asked if I could come back and get my alignment done still. They said yes. Went to Discount Tire to get my tires mounted and balanced and went back to get my alignment. After waiting for some time, they tell me they're not able to do the alignment because they don't have time. Which was aggravating driving back and forth and trusted what they said. Made an appointment earlier in the week to get an alignment. When I got there, they told me they are no longer able to service my vehicle there. I asked why, they said because previous surveys I filled out, good or bad, hurt them. I reckon they have some sort of incentive scale with good surveys. Briefly talked with the owner and said "I'm sorry for being honest in the surveys. I didn't write anything nasty, just what I experienced. Didn't even go off on them why they made my appointment just to turn around and tell me they can't work on my car anymore. I think it's very juvenile and petty to do something like that over a survey and even making my appointment, making me come up there and waste my time. A simple phone call would of sufficed. Wild they confront a customer about a survey/review. I figured constructive criticism would help with the issues they have but they just take offense to it and worried more about bonuses than what the customer complaint is about. The owner did mentioned it wasn't a mom and pop shop, it's a dealership. Well, I understand that and that's why I wrote what I did on the surveys. There's a certain decorum and standard one has to hold. Tried my luck at Toyota, where I used to work at as well, and they were able to get me in and out in about 2 hours. No appointment, no issues, service writers friendly and acknowledge me, even if it was a "be with you in a moment". Some of the things I mentioned on previous surveys: Appointments should mean something. I shouldn't have to wait 3 hours after watching other people walk in without appointments get their vehicle in and go before my vehicle even gets brought in. Communicating with the customer should be like a proper conversation, not shuffling through papers, playing on the computer or phone, walking all over the place when we're in a fixed spot. etc etc TLDR - Don't give a constructive review/survey at Freedom Honda, could get you on a "no work on your vehicle anymore" statement.

Looks like some old mixed reviews on service but we had a good experience with sales today. Had a…read moreToyota that we loved but only had it a few months before it just got totaled on a road trip accident. Called every dealer in my state (NC) and no one had one on the lot. We needed to replace asap and found a couple out of state up in the northeast and couple in Virginia (but several dealers were charging a 3k+ "market adjustment" for out of state buyers). There were a couple in NC allocated that we could put a deposit on to reserve but they were weeks to months away from the lot. When I first called Scott Wills they didn't have any but a few hours later one showed up on the lot that was being held for someone who put a deposit a long time ago. The buyer backed out and Terry called me right away. We coordinated by text and talked approximate price and then we drove the 3+ hours to the dealer to buy it the next morning. The whole time Terry was responsive answering all my questions and sent me the VIN so I could get my insurance set up on the drive down. Terry came in on his day off to get us all set. When we got there I didn't realize they had a dealer package that would have been in addition to the price we talked about. Jamie the sales manager and Terry went over all the details with us and went through a half dozen financing options to get our payment where we could afford it. Before you shop here know that they have a standard dealer package that can run up to $3999 (at least for a highlander). That's in addition to the price of the vehicle. Unlike other dealers that charge market adjustments where you get nothing for 3k, this package does include a lifetime powertrain warranty which is easily worth a couple or few thousand. We were in a very desperate situation and had driven hours for this car. They could have really taken advantage of us but they did everything they could to reconfigure the deal and get our payment where we wanted it. I really appreciate both of their support. It's frustrating that it's become so standard for these dealer add ons and final prices being thousands over MSRP. At least this dealer is offering a package with warranty instead of just adding on thousands to the cost because supply is low and they can. Really appreciate Terry and Jamie's support today. Very happy with our new highlander.

Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson…read morestaff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met.

Came here to return a leased car first thing when they opened at 9 am. What was supposed to be a…read morequick process (just turning in the keys and signing the receipt) turned into an hour wait. At first the leasing agent was busy so I waited about 25 mins before he even started the process. Next he had to check the mileage which was quick and had another gentleman remove my tag which was also quick. He offered to sign off for me so that I could leave, however I did not feel comfortable with that. I decided to wait another 20 mins so that I could walk out with my receipt and closed lease statements for liability reasons. I really wished that they offered the option to make an appointment so that this process could have gone smoother and faster as I had to be super late for work today.

If it was up to me I wouldn't give the one star. Let's just say after paying to be Told there was…read morenothing wrong with my car!!!! My son and I ended up on the side of the interstate less than 3hours of picking my vehicle back up!!!!! Less than 24 hours my car wouldn't move and I had to pay out another $150 to have it sent back to them because of course the car they didn't see anything wrong with would move!!!!!

My daughter got a car there 4 months ago. Now granted I know it's a used car but here is what has…read morehappened since the purchase. Vehicle has 155,000 miles. The drivers window stopped working and had to be repaired, the A/C fan had to be replaced, the main computer died which stranded her on 75 going to Fl. On the way home the entire muffler fell off which stranded her on 75 heading back home. Now the gas tank has leaked all the gas on the ground. I don't think they even bother to look over their cars. They just sell junk. She's put well worth over half of what the car is worth. Be leery about buying from them. 2 thumbs down.

From the owner: Buy Here Pay Here with payments starting at $65 per week. We only require a down payment, sales…read moretax, drivers license, full coverage insurance with a $500 or less deductible.