I am sorry to hear about the problems other people had at this location but my interaction with the service department was nothing short of spectacular. My wife and I were traveling from Florida to Myrtle Beach and started having tire problems. There was a leak in one of them. We searched for a tire repair center but didn't find one close enough so we searched for a Ford dealership service center. We found McLaughlin. We pulled in and immediately thought there was no way this small (compared to what we were used to back home) service center was going to be able to help us out on a Friday afternoon with one hour til closing. We waited our turn and finally talked to Angie. She was so helpful in getting us in and out. She even told the service technician to either fix the tire or put the spare on so we could get to our destination. Again, I have not always had great contact with service centers but hopefully this is the norm and the bad reviews were just bad days for this location. Thanks Angie! read more

I just had my recalled Battey replaced in my 2022 Bronco Sport. what an outstanding dealership. This is one of the good ones in the Automotive industry I have never been treaded so nice. read more

Just a wonderful , friendly , hometown , family run business. Mr Fred McLaughlin started this dealership over 50 years ago, and his son , Bill McLaughlin, runs it to this day. The friendliest staff you could come across. Call them for all of your Ford needs , sales , service or body shop!! read more

McLaughlin Ford - Want a Mustang, they've got them !!! Want a different Mustang ? They can order them!! Contact David Hill for your special requests!!! - Car Dealers Near Me - Sumter, South Carolina

*** Initial thoughts, truck still not out of service... will update upon completion Had an appointment for 10:45 am, dropped off early (around 9). Called in at 11:30am for an update; truck had not been taken back. Called in again at 1:30pm, truck had still not been taken back (2hrs and 45mins after it was scheduled for an appointment). Called in at 3:15pm, truck had just been taken back (4hrs and 30mins after scheduled appointment). Was finally called, for the first time (without me reaching out) at 5:15pm (6hrs and 30mins after scheduled appointment time) to be told they still did not know what was wrong with my truck, that "it's not going to be cheap", and that they'd call me the next day once they have a plan together... so far, this is the worst service related incident I've ever had with a vehicle. After complaining about the complete lack of any sense of urgency, the manager told me I didn't have an appointment... that I was a walk-in... I explained I did, indeed, schedule an appointment online... his response: "I don't know how those online things work." Guy was sincere, and wasn't rude... but I recommend they figure out how the online appointment thing works... especially since I jumped through hoops to get a tow truck out to my house to pick up my truck, and drop me off well in advance of my appointment so I could then ride my bicycle 7 miles in cold rain from the dealership to my house to get my other vehicle to a different dealership for it's regularly scheduled maintenance on time... wouldn't have been in such a rush had I known the appointment was for nothing. Will update once the nightmare is over... but as of right now, I would not recommend anyone go here for vehicle maintenance. read more

McLaughlin Ford - Appointment confirmation via email... - Car Dealers Near Me - Sumter, South Carolina

They're very friendly and have great customer service. We went to get our car serviced and they finished it at reasonable time. If you have a Ford and need it serviced, I recommend checking Mclaughlin Ford. read more

We took our Ford to them, because the heater stopped working. They charged over $200 for the diagnostic. They said it was because of labor- having to take parts out around the engine. They gave us a quote of over $1,000. We declined. Since then, we've noticed a vibration and trembling even at 40 mph. The trembling has increased and has become louder. It sounds like we have a flat tire and that something is loose. They didn't fix the heater but sabotaged something else. Are we supposed to be stupid enough to go back to them? No way!!! read more

Very unknowledgeable about the Fords they sell, and the older ones they "claim" to service, one bad experience with the dealership looking at a new Vehicle in 2016 for my wife (I bought a Buick from Jones for my wife there loss) and one HORRIABLE experience form the service department not knowing and being able to service an older Ford that I have owned for quite some time, and will most likely always own (I went to the NAPA car repair the one just before the Shaw AFB) they fixed all my problems. One more note USAA gives you a "what you should pay price" you can get this for any vehicle, Jones met the price for there vehicle from the print out no problem, McLaughlin could not or would not honor the USAA car service price. read more

Took the body shop 2 tries to match a standard peel and stick pin stripe. Original was silver. I get the car first time and it's jet black. How do you not see side by side you messed up. 2nd try, me watching like a hawk they got it right. Based on that I'd never have them attempt anything more if needed. read more

My father took my Ranger into the service dept. to have the air conditioning converted from R12 to R134. They took his couple hundred dollars and did what they (service dept) called an AC conversion; the next day the AC did not work. He took it back to them they wanted to charge him another $120 but ended up agreeing on $60, which he should not have had to pay. Next day the AC did not work again. He then parked the truck very frustrated with it. I know have the truck back in my possession and trying to fix the AC and what I have found is that all they did was pull the R12 out install the R134A fittings and charge it with R134A. To someone who knows nothing about AC systems that sounds logical. I am licensed and work on AC systems for the Military so I know what is required to do the job properly. When doing a conversion like that the receiver/drier, condenser, orifice (filter), and compressor should be replaced. All the lines and evaporator need to be flushed. Now since having the truck back the compressor will not work. I pulled the filter and it is covered in metal from the compressor, which makes it obvious nothing was flushed. I know the condenser was not replaced nor the receiver drier. Now the truck has to have a new AC system thanks McLaughlin Ford! Your service Manager is a crook and your techs clearly have no idea what they are doing. I will never do anymore business with you nor any of my friends and family, I would hope anyone who reads this review will also heed this warning and also avoid your service dept. This review is not even worthy of one star. read more

I have bought a car here before, and that went great. However, I brought in a Fusion for some repairs (drive'rs side door handle, and the climate control panel was dead). They fixed the door handle, no problem, but had to order electronic guts for the control panel, which were coming in the next day. I picked it up for that night, in order to bring it back the next morning. While backing out I heard an odd sound, and proceeded to park right back. To my dismay I saw that my right front tire wasn't just flatter than flat, it looked twisted. Now I do know that I needed some new tires soon, but it was not leaking or anything until this point. I did go ahead and drop a nice amount in addition to the other nice amount I already paid, and got a whole new set, chalking it off to coincidence. How they did not notice this driving it from the bay, I don't know. Went ahead and dropped the care off the next day, and they called around 8:30 AM to let me know they were done. Great, I told them I'll get the car around 3 PM. Went to get it, and as soon as I started to back out, I heard a ding ding ding I never heard before, and the red brake light came on, and the warning scrolled across my little screen saying the parking brake is engaged. Alright, no problem, right? Well, yeah, because it wasn't pulled up, and also wouldn't snap all the way back down, hence I was unable to disengage it. And, looking at the bottom middle console coverage area, I could tell where it clearly was not snapped all the way back in. So, of course I walked right back to the service area, where the service salesman, and I feel that is really what they are, grabbed someone to look at it. He could tell I was agitated, to say the least. I had to waste another 2 hours that I couldn't go back to work, same as the day prior. They did pull it back in, and ended up saying that something wasn't connected right, and fixed it (I still had to push/snap some of it back into place myself), but here are my most pressing questions/problems: 1. How in the world did whomever drove the car from the service bay to the parking space not notice that the car was dinging and blinking, and scrolling a warning??? 2. I did not receive so much as an apology, no simple sorry, not anything. How is that good customer service or even acceptable??? Going forward, I feel I could never purchase another car there, and if I ever do need to go to a Ford dealership again, it most likely won't be this one. I am willing to listen to follow up's if they feel they can rectify the situation. read more

I have owned 5 Ford vehicles and in the process of buying my 6th this has to be the best Ford dealership around!

Great dealership! I have bought one new truck here and bring both my Fords here for service. Great sales and service staff, will definitely be back. read more

The worst service experience I've ever had. Brought my truck in for an oil change and tire rotation, they didn't even touch the tires. They insisted that they did, but I marked my tires before it went in and it was clear that they didn't! The service manager lacks leadership and discipline and its reflected in the work performance! read more

I do not recommend any service here. I decided to give them a try and i went 3 times for oil changes. Each time I visited I thought the next visit would be better by giving them another chance. My experience did not improve, it actually made me more angry every time i was there. They offered a buy 5 get the next free so I tried to tough it out. But the 3 times i was there i made an appointment for each visit. Even though they were somewhat nice and assisted me right away my oil change took nothing less than 2 hours, sometimes almost 3 hours. TERRIBLE. Only go if you like having nothing to do all day and love to wait on people to take their time. read more

McLaughlin Ford has always been an excellent place to buy an automobile. But when it comes to service it is non-existent. It's okay when you come on the lot with your checkbook in your hand but when you need service on your vehicle forget it you're screwed. read more

I went to look at a used ford and put down a deposit. I was never told the deposit was non-refundable. I called the sales man and told him I was no longer interested in the car two days before the took the money out of my account. They still went ahead a took the deposit out my account after I said I was no longer interested. Later when I was told it was non-refundable by the sales he and the manager on duty were dismissive and rude to me. I have never received such bad customer service in my life. read more