Looks like some old mixed reviews on service but we had a good experience with sales today. Had a…read moreToyota that we loved but only had it a few months before it just got totaled on a road trip accident. Called every dealer in my state (NC) and no one had one on the lot. We needed to replace asap and found a couple out of state up in the northeast and couple in Virginia (but several dealers were charging a 3k+ "market adjustment" for out of state buyers). There were a couple in NC allocated that we could put a deposit on to reserve but they were weeks to months away from the lot. When I first called Scott Wills they didn't have any but a few hours later one showed up on the lot that was being held for someone who put a deposit a long time ago. The buyer backed out and Terry called me right away. We coordinated by text and talked approximate price and then we drove the 3+ hours to the dealer to buy it the next morning. The whole time Terry was responsive answering all my questions and sent me the VIN so I could get my insurance set up on the drive down. Terry came in on his day off to get us all set. When we got there I didn't realize they had a dealer package that would have been in addition to the price we talked about. Jamie the sales manager and Terry went over all the details with us and went through a half dozen financing options to get our payment where we could afford it. Before you shop here know that they have a standard dealer package that can run up to $3999 (at least for a highlander). That's in addition to the price of the vehicle. Unlike other dealers that charge market adjustments where you get nothing for 3k, this package does include a lifetime powertrain warranty which is easily worth a couple or few thousand. We were in a very desperate situation and had driven hours for this car. They could have really taken advantage of us but they did everything they could to reconfigure the deal and get our payment where we wanted it. I really appreciate both of their support. It's frustrating that it's become so standard for these dealer add ons and final prices being thousands over MSRP. At least this dealer is offering a package with warranty instead of just adding on thousands to the cost because supply is low and they can. Really appreciate Terry and Jamie's support today. Very happy with our new highlander.

Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson…read morestaff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met.

Excellent experience in ordering a replacement part for my Honda. I would recommend this dealership…read moreto anyone in the Sumter area.

Story time. I made an appointment and I needed get get 4 tires and alignment done Saturday at…read moreFreedom Honda. There was a rule changed that they can't use outside parts, even though I've gotten same service done and ordered tires from Tirerack and got them sent there over a year ago. Used them with no problems. I asked if I could come back and get my alignment done still. They said yes. Went to Discount Tire to get my tires mounted and balanced and went back to get my alignment. After waiting for some time, they tell me they're not able to do the alignment because they don't have time. Which was aggravating driving back and forth and trusted what they said. Made an appointment earlier in the week to get an alignment. When I got there, they told me they are no longer able to service my vehicle there. I asked why, they said because previous surveys I filled out, good or bad, hurt them. I reckon they have some sort of incentive scale with good surveys. Briefly talked with the owner and said "I'm sorry for being honest in the surveys. I didn't write anything nasty, just what I experienced. Didn't even go off on them why they made my appointment just to turn around and tell me they can't work on my car anymore. I think it's very juvenile and petty to do something like that over a survey and even making my appointment, making me come up there and waste my time. A simple phone call would of sufficed. Wild they confront a customer about a survey/review. I figured constructive criticism would help with the issues they have but they just take offense to it and worried more about bonuses than what the customer complaint is about. The owner did mentioned it wasn't a mom and pop shop, it's a dealership. Well, I understand that and that's why I wrote what I did on the surveys. There's a certain decorum and standard one has to hold. Tried my luck at Toyota, where I used to work at as well, and they were able to get me in and out in about 2 hours. No appointment, no issues, service writers friendly and acknowledge me, even if it was a "be with you in a moment". Some of the things I mentioned on previous surveys: Appointments should mean something. I shouldn't have to wait 3 hours after watching other people walk in without appointments get their vehicle in and go before my vehicle even gets brought in. Communicating with the customer should be like a proper conversation, not shuffling through papers, playing on the computer or phone, walking all over the place when we're in a fixed spot. etc etc TLDR - Don't give a constructive review/survey at Freedom Honda, could get you on a "no work on your vehicle anymore" statement.

I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer…read moreservice is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now.

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but…read moreapparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk.

Came here to return a leased car first thing when they opened at 9 am. What was supposed to be a…read morequick process (just turning in the keys and signing the receipt) turned into an hour wait. At first the leasing agent was busy so I waited about 25 mins before he even started the process. Next he had to check the mileage which was quick and had another gentleman remove my tag which was also quick. He offered to sign off for me so that I could leave, however I did not feel comfortable with that. I decided to wait another 20 mins so that I could walk out with my receipt and closed lease statements for liability reasons. I really wished that they offered the option to make an appointment so that this process could have gone smoother and faster as I had to be super late for work today.

If it was up to me I wouldn't give the one star. Let's just say after paying to be Told there was…read morenothing wrong with my car!!!! My son and I ended up on the side of the interstate less than 3hours of picking my vehicle back up!!!!! Less than 24 hours my car wouldn't move and I had to pay out another $150 to have it sent back to them because of course the car they didn't see anything wrong with would move!!!!!