I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer service is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now. read more

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but apparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk. read more

I agree with Sally H. DO NOT USE THEM!! They DO NOT stick to their agreement. If management change, they will not honor your agreement. Tried calling headquarters and they were very rude. The so call perks they give you when you buy a new car is just a gimmick to get your business. I will never go back there or recommend them. Very poor customer service! read more

My car went kerplunk this morning as I was leaving a doctors appointment in Sumter. I live in Myrtle beach so I was a total mess because I was completely stuck. I had pulled over at McLaughlin and they got me in touch with this place. Richie talked to me on the phone and made sure I was greeted right away when the tow brought me. Everyone in this shop was so kind and helpful every step of the way. I was stranded at the dealership for a few hours while they were working on it and I am very needy and they met every need! read more

Take your vehicle anywhere else but sumter. Service department has no idea what they're doing. Brought vehicle in ( with appointment 5/16/24)for recalls, vehicle sat all day with no work done because they didn't have the parts on hand and my phone # was not correct in system. Fast forward to today 6/7/24, I go in and ask about my parts and to get an appointment for recall and TSB ( Technical Service Bulletin) work. They didn't order my parts and couldn't give me an ETA on when they would be. When asked for estimate for TSB work, they added 1.5 hours of labor and tried to add in unnecessary work. I would suggest doing your homework before going or take your vehicle somewhere else, later is probably better. read more

Technician doing a tire rotation didn't secure the lug nuts; tire flew off my vehicle 3 miles down the road. Incompetence at accomplishing the most basic of tasks; according to the dealership, this was an 8-year technician who failed to tighten lug nuts. read more

I purchased a used 2015 Jeep renegade. Everything appeared ok with the vehicle so far. I wasn't given the keys until after all the paperwork was signed. I was then told that I would only receive one key. I expressed how important it was to have two keys. I was told too bad, we can't help you but you can pay over $200 to receive a key that we should have given you. I asked the dealership to split the cost to purchase another key. George the manager refused and hid in his office until I left. I believe this business is sneaky and dishonest. Be careful and read all the fine print when you purchase from this dealership. I was going to post on Facebook but they delete any negative comments. I guess they get a lot. Remember read the fine print and ask for your keys before you sign the dotted line. read more

I stopped by to look at car at the Chrysler/Dodge dealership a week ago before having to rush off to a wedding. The vehicle was not posted online so I should have noticed red flags in the beginning. Sales rep by the name of Jackson assist me and I decided to go ahead and get car but was short on time to complete anything, so they requested $500 to hold the vehicle until Monday to complete sale, so I did. I didn't sign or do any paperwork that day because of the time constraints. After I got to my event, I decided to take another look at the CARFAX I was able to pull myself on the vehicle and noticed that they haven't done an inspection or maintenance on vehicle since receiving it. I called the dealership 15 minutes prior to closing to inquire about it but couldn't get anyone to answer the phone. Monday morning when they open, I called my sale's representative and ask about the inspection and maintenance and was told he will check on it and call me back. He never called back so I decided to stop by there and check. He walks up to me, and I responded, "you supposed to had call me back" and he responded, " my bad but they are doing the maintenance on it now". If I hadn't mentioned, they were plan on selling me the car without it, in which I have never experienced with a dealership before. The day before they opened, I noticed they had pulled the car to the front of the store. I had stayed there an extra night which was my last off day to handle this purchase. Because of the car not being ready, was going to delay me driving back to Alabama, I asked if I could just wait until the car was completed to bring the check back, in which I was going to have to take off and fly back up to pick up car. Another rep. said that was fine, but I could go ahead and do the paperwork now. I said I wasn't going to do any paperwork until the car was complete and ready to be picked up. He was like that was fine. My plans were to come back to pick up car that Friday, so before leaving out I told my sales rep. to call me once the car is completed, so I could schedule to come back. After leaving Monday morning, I didn't hear from the sales rep. until Friday morning asking if I was planning on still coming to pick up the car this morning. I was like you were supposed to call me when everything was complete so I could take off from work to fly back over. Then I asked him when everything was completed, and he answered on Monday. I said it's been completed ever since then and no call to let me know anything. He then responds, "my bad". I then say I don't think I even want the car now and his response was "ok". After that blunt response with not trying to even persuade me or ask what he could do to fix the misunderstanding. I then say no I don't want the car now and he again says "ok" and we hang up. I waited to see if anybody was going to call after that to fix the issues but didn't get any calls. A couple of hours later I called and requested to speak to the general manager and was sent to his voicemail where I left a message to call me back. After not getting a call, I call back and left a message with the receptionist to have someone to call me and still didn't get a callback. I then went on the website, left my concerns, and got a call from I think an internet manager who says they were assigned to me. He agreed that it shouldn't have been handled that way and that he would investigate it and give me a callback. I still haven't heard from him since Friday. You may want to think twice before buying from this dealership. Do not ever give any money to hold a car for you. This is worst customer service I think I have ever experienced from a dealership. read more

I just came to get a car on 10/13/2020, and when I came to pick up the car the car was dirty with stains and sticky things everywhere! The back bumper of the car is missing a bolt. The car also is having a problem with the service alerts because it's keeps saying service in 14 days. I called to have the car serviced the next day and but unfortunately I was late to the appointment because I was in standstill traffic on N Main Road, coming from Bishopville due to road repair. The salesman Anthony (Big Tony), told me I had to wait 3 hours for the car to get fixed as if I was an inconvenience but the car was supposed to be clean on the 13th when I picked it up. I expressed this all to Anthony and he pretty much told me it was my fault, and since I didn't pay a deposit I shouldn't expect much and he called me ghetto! The exact words were, "I don't do ghetto." I called the manager, Kevin, and he pretty much didn't care! Don't get your car from here! Make sure you ask about the GAP, they won't tell you. Also, keep in mind you have 30 days to trade the car in when you get one because they won't tell you that either! read more

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One star as a placeholder until my service is complete... Been here 15 minutes for a scheduled service; at least five employees have made eye contact with , none have smiled, and only one has even made an attempt to speak to me - I told him I was here for a scheduled service and he promptly told me to get back in my car and drive it into the service lane... Not a friendly person in the service department as of yet. We'll see how the rest of the appointment goes *** UPDATE Raised from one star to three stars. The lady who worked at the service desk in the back was awesome... if I were reviewing her alone, she'd get five stars... but the experience as a whole was just "OK"... Was told the appointment would last about 1.5hrs, wasn't complete until almost 4hrs later... they did compensate me for my time by giving the oil change for free (still paid over $200 for a new key, $95 to program the key, and a few bucks for a tire rotation)... was happy to be compensated for my time (of course), but would have given 5 stars if the initial reception had been better... no smiles, no good mornings, no acknowledgement what so ever... even a "Hey, welcome to _______, we'll be with you in a moment" would have made the experience much better. read more

Sumter Chrysler Dodge Jeep Rams tried to take advantage of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the brakes are at 6mm. They told us our newer battery was a bad one, we went to get it checked from the company we purchased from while they still had our van and our company told us that our newer battery was good and not fully depleted. They got over $1400 out of us and we are not ever going back to them. read more

Ordered a Jeep in Jan with George. Was never called and told it came in. Found out it was sold to someone else without even a phone call. Pretty crappy business. Window sticker has my name on. Commented on fb post and the wonderful (cough) GM Brandon Chaney deleted my comment. Welp he can't do that here. Do not buy from them. Go to Columbia or Charleston. Shady people read more

WOULD NOT RECOMMEND-brought Jeep in for oil change (service contract) and to check the jeep seal for a leak (under warranty) and Jeep was returned with three dents plus melted glue all over the hood! Husband went in to speak with management next morning since Jeep was picked up at closing and the service manager was HORRIBLE. He was extremely unpleasant and to add insult to injury while my husband was speaking the individual, he turned his back and walked away. I called to speak to the owner of the dealership to inform of the situation and I am still waiting to speak with someone. It has been two weeks and counting. Customer service and care of property is key to building and maintaining a strong customers base. We will not return to this dealership and will travel the distance for proper customer care. read more

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Horrible customer service is a kind way of referring to my experience at this dealership. They were rude and condescending. They did not even acknowledge me when I came in. I will not be returning to this location. Avoid if you are looking for a pleasant visit for some automotive care. Unfortunately I could not give zero stars. read more

Extremely disreputable. They ran a contest and made it appear as if you were winning a large prize, only to reveal its for a "chance" at winning it. You end up walking out with some stupid 2 dollar scratch off. To make it worse, the bald a** behind the counter actually had the temerity to act as if I was being unreasonable. If they can't run a simple contest honestly, no one should trust them to sell a car honestly. read more

Veronica Cherry of Sumter, SC I just want to let everyone know the Tony Singleton is the best car salesman in the world. It took him no time to get me in the car I want and the payments I asked for. If you are looking for a car go see Tony !!!! read more

I was searching for a new Jeep in 2015 and I had contacted their sales dept. They didn't listen to me as to what I wanted (I had owned four jeeps prior to purchasing my fifth) and tried to force me to buy a black jeep, which I didn't want plus was not the right model. I ended up buying my new jeep at another dealership out of the area. I did utilize them for service and the last three times came home with a slow leak in the tire(s) except this last time. This last time, I took my car in for service and they refused to work on my jeep due to the condition of my vehicle, I do rescue and I admit my vehicle was a mess. Instead of offering to detail or refer me to someone that could detail it, they were rude and ugly to me. I ended up saying i would take it somewhere else and they actually hung up on me. I had to call them back, asked for a manager, and got the same jerk that hung up on me. I explained I couldn't pick it up immediately, as I work and I worked out arrangements to pick it up after hours. The attitude from them was unnecessary. Especially when I waiting in line for 45 minutes this morning to get it in, I had to have a friend pick me up and they didn't call until 3:45 to tell me they refused to work on it. Never again will I go there and I plan on calling Jeep / Chrysler Monday about the poor service and nasty attitude that I received. Never again will I go to or recommend this dealership. They are arrogant and lack people skills. read more

Bought my Dodge Ram 1500 Brand New from Sumter Chrysler Dodge in 2006... I love my truck. Every oil change and maintenance/service has been done by Sumter Chrysler Dodge. Even when they told me they would no longer honor my Oil Change for Life because of new ownership I still took my truck to them because they are "Dodge Experts." I have always been a loyal customer sending loads of people their way. Today 7/29/22 I called to schedule an appointment to have my oil presure sensor replaced as its been on and off now for a little while. They were too busy to talk to me but promised they would call back. A few minutes later they did return my call only to inform me they would no longer work on my truck as it was over 10 years old? Really? What kind of business deserts their loyal customer with a simple dismissal like this.... Will never buy another truck, car, or anything else from these folks!! read more

We bought a used Dodge Durango here in November. We bought it with a couple of dents and the u-owe contract we got from them said they would get the dents out for us to purchase the vehicle. We took the car in for the dents to be taken out and after being there all day they came back and told us they couldn't get the dents out of the vehicle. On top of that while "attempting" to get the dents out they chipped our tail light. They promised to replace the tail light asap, we have been frequently calling and leaving messages and no one has responded to us. On top of this their customer service was awful. The internet manager and gm told me they wouldn't solve my problem if I was upset with them. Considering they damaged my car more when they promised to fix it, I was pretty upset. I wouldn't purchase from this dealership, ever again. I will be passing the word on. read more

We bought a 2010 ford f150 from sumter chrysler dodge jeep and when we test drove the truck with a salesman with us we questioned about the way the truck accelerated like it was having problems changing gears. He said he would have the service dept check it. After about 30 mins he came back and said there was nothing wrong. We bought the truck and the problem seemed to get worse so we took it to our mechanic and found out it has a bad bearing in rear and the transmission is going bad. We took it back down there and was told the diagnostic charge was $95.00. Then was told our extended warranty may not cover it. We walked out and left it there and I am looking for a good lawyer. read more

I purchased a car from them in 2012 and have been receiving free oil changes as part of their customer for life program now all of a sudden they want to charge me for this service because my car uses synthetic oil which it has used all along said they have been billing me wrong. They already screwed me out of my free battery for life and free tires for life from the get go because of the type of car I have. Come on guys after 5 years y'all are just now discovering you have been not bill me right . They are a bunch of con artists read more

I went into this dealership looking for a used vehicle and was being talked Into a 2017 vehicle that I couldn't afford.felt like because I had a budget to work with 1500 down and between 250 and 300 a month I wasn't treated the same as someone with a large bank account.i have never even shopped for a car at a dealership and it was the most uncomfortable and awkward situation.i should have gone gone to Jones Chevrolet like everybody told me to do in the first place mabey I'll be treated with some respect even though I can't buy a car for 6000 cash. read more

WARNING STAY AWAY!!!!! The only reason I am giving a one star is because I have to! My honest answer is a big fat 0 ZERO!!!!! My husband and I bought a 2017 Chevy Traverse from them back in March of this year, the sales rep told us he could get us in something to help improve our credit, with their credit repair program, we never expected to drive off in what we did, but the experience was AWFUL!!!! They did not talk to us at all throughout the process, as I was dealing with the bank to pay the down payment they took me off the loan, and we ended up paying $2800 for oil changes through their so called customers for life program, that we still have to pay out of pocket for as it uses synthetic oil! We were told that we would get free batteries for life, never told it had to be a "new" vehicle, and never told that it was only for Chrysler, Jeep, Dodge, Ram vehicles! The sales guy is no longer there, of course, and now the battery in my vehicle is bad, and seems this is a repetitive thing for them!!! They do not tell the truth to their customers and LIE by omission! To me this is fraudulent! We have definitely learned our lesson on this! DO NOT GO HERE YOU WILL GET SCREWED!!!!!! read more

I purchased a 2016 Dodge Charger in October of 2016. I was sexually harrassed by the online sales manager and unable to have my warranty honored. I researched vehicles online before arriving at the dealership. I knew exactly which vehicle I wanted , arriving at the dealer I asked to see the vehicle expressed that I wanted to purchase it, I was then offered a test "ride" but not to drive. During the ride I asked if the price would reflect the extra miles on the vehicle, as it was advertised with 1500 less miles. I was told yes of course, I also asked if they offered military discounts and again I was told yes. The online sales manager made remarks about my appearance throughout the drive as well as staring at me uncomfortably and asking for a date. Every time I would inquire about the vehicle I was told he was going to take money off and the conversation went back to a personal sexual nature. After the ride I was able to work with a sales employee instead of the online sales manager, but continued to receive text messages from the online sales manager asking for a date, when it came time to purchase the vehicle there were no adjustments for mileage or military discount. I was then informed they didn't offer discounts on vehicles with mileage and that they changed the price online to reflect current mileage they just didn't change they mileage to match, in short they advertised a lower mileage and told me an employee was driving the car as a demo and this is why they changed the price online every week but not the mileage, although when I was taken n a test "ride" the car was dirty full of personal belongings and trash , glitter stains on the seat and a hidden bleach stain under the seat, I do not see how you used this vehicle for demos in that condition. After much back and forth with another manager the price was adjusted.The vehicle was not cleaned when I picked it up. The vehicle came with a warranty and I discovered in a matter of days an issue. The drivers side door has a feature that when you lift the handle with the keys nearby the door unlocks, this does not work. I went to a dealer in lugoff sc with my warranty and was told that the door looked to have prior damage and the warranty wouldn't cover it, although the sumter dealer told me there was no prior damage. I spoke to the manager at the dealer in sumter explained what was happening and the route I tried to take to fix it without driving an hour back to the sumter dealership. I was told to bring the vehicle when I could and they would fix the problem. I explained I would be out of state and would come when I returned. When I took the vehicle in and went to speak to the manager he came outside to look at the vehicle, asked me to tell him again what the issue was and as I proceed to again explain about the door handle and the response from the lugoff dealer I was rudely interrupted and told he didn't care what the other dealer said and that he couldn't fix the door or tell me what the problem was because he isn't the service department, all accompanied by aggressive and dominant body language and hand gestures. I then tried to explain that I came to him as he had told me to do when we spoke on the phone and was simply explaining the issue and another dealer telling me my warranty wouldn't cover the problem. I purchased a vehicle from them against my better judgemet because it was difficult to find this particular vehicle, slightly used, with certain features, a certain color... The online sales manager did not have to sell me on the vehicle, I walked in and told him I was ready to purchase and was very straight forward with all questions, a very simple transaction yet I was harassed and lied to. The online manager attempted to take advantage because of my gender and the general manager was dismissive because of my gender and his employees mistakes. read more

Our second purchase from them, first brand new vehicle, and are very pleased with the services. Paid to have an entertainment system put in, just waiting for the scheduled appt now. read more

I will never do business with this company again. Nothing but crooks work/manage this business. I will do my best to let anyone know about their tricks and deceitful practices. I gave them my business once with a new car. I sold that car and got a Nissan. As for the Service Manager, Dick Henkelman, he needs to be looking over his shoulder for a law suit that is pending. read more

I inquired about a RHD jeep that was listed. I got a call from the internet sales manager and we talked back and forth. I filled out all the paperwork. Trying to do this on my own. He said I needed a cosigner so I did and then he stop calling me. Didn't return my phone calls like we were dating. He just broke up with me. I was approved for a loan through my bank and wanted to get info to send them. But he shunned me. So I took my money and business elsewhere. read more

We wanted to try leasing a car. We, my husband and I, specifically asked the Finance "person" if you pay Property tax on a lease. We assumed since you don't own the vehicle when you lease, you don't pay property tax. That is why we were asking all these questions to gain knowledge. We were told directly that we "DID NOT" have to pay property tax on a leased vehicle. So we made the deal, and received a property tax bill 2 months later. When calling the dealership and that specific "knowledgeable" finance manager, he, of course, lied and acted dumb like he did not tell us that. So, now we're stuck with that bill all because Car dealers don't have morals or a conscience. And they wonder why they have such a bad reputation; because they do it to themselves. How a car dealer at Sumter Chrysler Dodge Jeep Ram can make up stories to get the deal, and just get away with it is beyond my comprehension. But it all comes down to my fault for trusting one. I knew better and knew they have no morals, but I believed him anyway. There are good trustworthy car dealers out there that do have morals, they do not work at Sumter Chrysler Dodge Jeep in Sumter SC, but they are out there. They are just few and far between. So learn from my Lesson Learned! You DO pay property tax on a leased vehicle. And you should also NOT buy/lease a car from Sumter Chrysler Dodge Jeep Ram. read more

We recently bought a car from Sumter Chrysler Dodge Jeep Inc and we were nothing but appalled by the dealership. We had bought the car unseen and we drove 14 hours to come and pick up the car. It was a brand new car, and it was listed as perfect condition. But when we got there and we saw the car it was nothing that we expected. The car had a huge dent in the door, it had a huge crack in the back seat panel and it was dirty; it did not look like a brand new car. Whenever we said something to the salesperson about the crack, he told us that it was no big deal and that it would be something that Chrysler would cover with the new car guarantee. So, we purchase the car. When we arrived home after another 14-hour car ride, we scheduled an appointment with our local Chrysler dealership. There the crack was estimated to be fixed at eight hundred thirty dollars, Chrysler was contacted, and they refused to fix it. So now, every time I think about the Sumter Chrysler Dodge Jeep Inc I truly have a sour taste on my tongue. So after all, we truly do not recommend Sumter Chrysler Dodge Jeep Inc to anybody interested in purchasing a vehicle. read more

My family has shopped at this dealership since 1996. We have always had good service. We have brought 3 cars (all used) and 1 new truck from them over the years. Never had a problem til now. 2 weeks ago my son bought a used car, the sales manager said if my son had any issues bring it back to them and they would make it right. Within a week the battery failed (apparently they do not inspect the vehicles before sale). He took it back to the store. The sales manager (I have his name but will not post it here) told him "We did not make any money on the sale so we will not replace the battery" (BS as they dealership financed so now they do not tell the truth as well?) The battery cost was $155 which my son was not expecting to pay on a car he just brought. As this dealership is not invested in helping their customers after the sale and willing to say whatever to make you go away, I will not recommend them to anyone and make sure to share this experience to anyone at Shaw AFB and surrounding community who is considering a car either new or used. read more

The General Manager at this Sumter Chrysler Dodge Jeep Ram store charged my husband and I $500 to get our $15,000 back. Extortion, the practice of obtaining something, especially money, through force of threats. We went in on a Friday to trade in our Dodge Ram truck. With some hesitation on our part we decided on a 2017 Durango. We asked that the dealer add a tow bar and wiring harness. We left Friday in our Dodge Ram to return on Monday with a cashier's check. After signing the papers and giving the Finance Manager the $15,000 we were told the Durango would be ready after noon on Tuesday. Once again we left the dealership in our Dodge Ram, still not taking possession of the Durango. After not hearing from anyone by 5 p.m. Tuesday my husband called and was told we could pick up the Durango at 6 p.m. Due to other commitments we were unable to do so and said we would be in Wednesday morning. After some debating on Tuesday and Wednesday morning we decided we did not want the Durango. My husband went to the dealership Wednesday morning and was told the General Manager was not there and to come back Friday. Please keep in mind we never took possession of the Durango. We never drove it off the lot after signing the contract. On Friday the General Manager said we could not back out of the contract because they had added "special equipment" to the Durango. This " special equipment" was the tow package. After a lengthy conversation between my husband and the GM, the GM told my husband if he wrote a check to the dealership for the $500 he would give my husband the $15,000 but the tow package would stay on the Durango. So to anyone out there who reads this and is looking for a 2017 Durango, white with black interior, don't let them charge you for the tow package. My husband has already paid for it! read more

Coming back from a Disney vacation with my family, decided to stop at this dealer to get an oil change as it was scheduled to, and nearing the recommended 3k miles. All was great as far as service and the southern hospitality I've always gotten when traveling south. My car was taken in (2012 Durango) and got serviced... Throughout the service time I was getting updates and wait times and so on. My car comes out and we all get in an drive off as we had been waiting for more than an hour (which doesn't bother me). Our next stop was at a gas station in North Carolina, and it was there when I opened the driver door I noticed some rubber bushings were missing from the doors inner area, which are meant to protect the doors from hitting metal on metal when doors are closed. I called the dealer back and asked about the missing parts, but never got a call back from "Richard" to explain how they disappeared or if pieces were found. Anyways, now I need to buy them at the dealer and replace the stolen ones, so the oil change comes out to be a pricier one than expected. If this time it was rubber bushing, which are very visible... What happens next time? What other things, not visible get lost? That's what bothers me! Going to get service at the dealer, who I thought I could trust more than the unknown local mechanic and having things taken away behind doors. As per "Richard", there's no surveillance at the shop. read more

Worst experience ever; took a 2015 Dodge Ram in for an oil change and tire rotation. While waiting in line we witnessed one of the service clerks be rude to a female customer and warned my Friend not to leave his truck there. I told him to mark his tires to ensure that the tire rotation he requested was actually completed. Went back to pick up his truck at 4:20 pm and sure enough after he paid for his service we walked to the vehicle and guess what? The tire had never been rotated. We requested to speak to the Service Department Manager and he spoke to the individual that was supposed to have completed the service order. The service tech admitted that he did not rotate the tires. The Service Manager blamed it on a mix up in paperwork; really??? 28 years in Military and stationed at Shaw this is the worst experience ever. Unfortunately most of my coworkers warned against taking any vehicle to Sumter for any type of service work because they rip the Military off and other unsuspecting civilians. I am disgusted, I am a Senior Leader and can afford to drive to Columbia but what about our Junior Airman and Soldiers who are being scammed for services that are being paid for but not completed. I plan to file a contact the BBB for a formal filing to prevent other innocent consumers from being scammed. Have a Blessed Day. read more