Great service and the best experience I have ever had purchasing a car.. Process was quick, smooth…read moreand fast. I love all the humor each team member brought to the table.. I especially would like to thank Duke for working with me and making sure I got all the features I was looking for on the HR-V.. It is a great cross over SUV not to small and not to big.. I love my new car.... Great place to purchase a new car with excellent customer service... Thanks guys yall are the bestest! :) The Evans from Georgia!

Story time. I made an appointment and I needed get get 4 tires and alignment done Saturday at…read moreFreedom Honda. There was a rule changed that they can't use outside parts, even though I've gotten same service done and ordered tires from Tirerack and got them sent there over a year ago. Used them with no problems. I asked if I could come back and get my alignment done still. They said yes. Went to Discount Tire to get my tires mounted and balanced and went back to get my alignment. After waiting for some time, they tell me they're not able to do the alignment because they don't have time. Which was aggravating driving back and forth and trusted what they said. Made an appointment earlier in the week to get an alignment. When I got there, they told me they are no longer able to service my vehicle there. I asked why, they said because previous surveys I filled out, good or bad, hurt them. I reckon they have some sort of incentive scale with good surveys. Briefly talked with the owner and said "I'm sorry for being honest in the surveys. I didn't write anything nasty, just what I experienced. Didn't even go off on them why they made my appointment just to turn around and tell me they can't work on my car anymore. I think it's very juvenile and petty to do something like that over a survey and even making my appointment, making me come up there and waste my time. A simple phone call would of sufficed. Wild they confront a customer about a survey/review. I figured constructive criticism would help with the issues they have but they just take offense to it and worried more about bonuses than what the customer complaint is about. The owner did mentioned it wasn't a mom and pop shop, it's a dealership. Well, I understand that and that's why I wrote what I did on the surveys. There's a certain decorum and standard one has to hold. Tried my luck at Toyota, where I used to work at as well, and they were able to get me in and out in about 2 hours. No appointment, no issues, service writers friendly and acknowledge me, even if it was a "be with you in a moment". Some of the things I mentioned on previous surveys: Appointments should mean something. I shouldn't have to wait 3 hours after watching other people walk in without appointments get their vehicle in and go before my vehicle even gets brought in. Communicating with the customer should be like a proper conversation, not shuffling through papers, playing on the computer or phone, walking all over the place when we're in a fixed spot. etc etc TLDR - Don't give a constructive review/survey at Freedom Honda, could get you on a "no work on your vehicle anymore" statement.

Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson…read morestaff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met.

Absolutely the Best Automotive Business in Sumter SC ...Excellent Salesforce...Marty Osborne brings…read moreexperience & knowledge to the table...Giving the Customer Service and Help throughout the Process of Buying a New or Usef Vehicle....

I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer…read moreservice is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now.

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but…read moreapparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk.

Came here to return a leased car first thing when they opened at 9 am. What was supposed to be a…read morequick process (just turning in the keys and signing the receipt) turned into an hour wait. At first the leasing agent was busy so I waited about 25 mins before he even started the process. Next he had to check the mileage which was quick and had another gentleman remove my tag which was also quick. He offered to sign off for me so that I could leave, however I did not feel comfortable with that. I decided to wait another 20 mins so that I could walk out with my receipt and closed lease statements for liability reasons. I really wished that they offered the option to make an appointment so that this process could have gone smoother and faster as I had to be super late for work today.

If it was up to me I wouldn't give the one star. Let's just say after paying to be Told there was…read morenothing wrong with my car!!!! My son and I ended up on the side of the interstate less than 3hours of picking my vehicle back up!!!!! Less than 24 hours my car wouldn't move and I had to pay out another $150 to have it sent back to them because of course the car they didn't see anything wrong with would move!!!!!

I am sorry to hear about the problems other people had at this location but my interaction with the…read moreservice department was nothing short of spectacular. My wife and I were traveling from Florida to Myrtle Beach and started having tire problems. There was a leak in one of them. We searched for a tire repair center but didn't find one close enough so we searched for a Ford dealership service center. We found McLaughlin. We pulled in and immediately thought there was no way this small (compared to what we were used to back home) service center was going to be able to help us out on a Friday afternoon with one hour til closing. We waited our turn and finally talked to Angie. She was so helpful in getting us in and out. She even told the service technician to either fix the tire or put the spare on so we could get to our destination. Again, I have not always had great contact with service centers but hopefully this is the norm and the bad reviews were just bad days for this location. Thanks Angie!

I just had my recalled Battey replaced in my 2022 Bronco Sport. what an…read more outstanding dealership. This is one of the good ones in the Automotive industry I have never been treaded so nice.

My daughter got a car there 4 months ago. Now granted I know it's a used car but here is what has…read morehappened since the purchase. Vehicle has 155,000 miles. The drivers window stopped working and had to be repaired, the A/C fan had to be replaced, the main computer died which stranded her on 75 going to Fl. On the way home the entire muffler fell off which stranded her on 75 heading back home. Now the gas tank has leaked all the gas on the ground. I don't think they even bother to look over their cars. They just sell junk. She's put well worth over half of what the car is worth. Be leery about buying from them. 2 thumbs down.

From the owner: Buy Here Pay Here with payments starting at $65 per week. We only require a down payment, sales…read moretax, drivers license, full coverage insurance with a $500 or less deductible.

I had a great experience buying my vehicle from Jones Chevrolet! From the moment I walked in,…read moreeveryone was friendly, helpful, and made the entire process easy and stress-free. I never felt pressured or rushed, and they took the time to answer my questions and make sure I was comfortable with everything before I left. I also really appreciate the 20-Year/200,000-Mile Powertrain Warranty that came with my new vehicle. Knowing Jones Chevrolet stands behind what they sell gives me a lot of peace of mind. If you're looking for a dealership that treats you like a person instead of just another sale, I definitely recommend Jones Chevrolet. Great people, great experience, and I love my new vehicle!

Straight forward buying experience. Just as important, is a service department I can trust. They…read moreare friendly, competent, and don't try to upsell.