Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson…read morestaff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met.

Absolutely the Best Automotive Business in Sumter SC ...Excellent Salesforce...Marty Osborne brings…read moreexperience & knowledge to the table...Giving the Customer Service and Help throughout the Process of Buying a New or Usef Vehicle....

I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer…read moreservice is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now.

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but…read moreapparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk.

Came here to return a leased car first thing when they opened at 9 am. What was supposed to be a…read morequick process (just turning in the keys and signing the receipt) turned into an hour wait. At first the leasing agent was busy so I waited about 25 mins before he even started the process. Next he had to check the mileage which was quick and had another gentleman remove my tag which was also quick. He offered to sign off for me so that I could leave, however I did not feel comfortable with that. I decided to wait another 20 mins so that I could walk out with my receipt and closed lease statements for liability reasons. I really wished that they offered the option to make an appointment so that this process could have gone smoother and faster as I had to be super late for work today.

If it was up to me I wouldn't give the one star. Let's just say after paying to be Told there was…read morenothing wrong with my car!!!! My son and I ended up on the side of the interstate less than 3hours of picking my vehicle back up!!!!! Less than 24 hours my car wouldn't move and I had to pay out another $150 to have it sent back to them because of course the car they didn't see anything wrong with would move!!!!!

I just had my recalled Battey replaced in my 2022 Bronco Sport. what an…read more outstanding dealership. This is one of the good ones in the Automotive industry I have never been treaded so nice.

Just a wonderful , friendly , hometown , family run business. Mr Fred McLaughlin started this…read moredealership over 50 years ago, and his son , Bill McLaughlin, runs it to this day. The friendliest staff you could come across. Call them for all of your Ford needs , sales , service or body shop!!

My daughter got a car there 4 months ago. Now granted I know it's a used car but here is what has…read morehappened since the purchase. Vehicle has 155,000 miles. The drivers window stopped working and had to be repaired, the A/C fan had to be replaced, the main computer died which stranded her on 75 going to Fl. On the way home the entire muffler fell off which stranded her on 75 heading back home. Now the gas tank has leaked all the gas on the ground. I don't think they even bother to look over their cars. They just sell junk. She's put well worth over half of what the car is worth. Be leery about buying from them. 2 thumbs down.

From the owner: Buy Here Pay Here with payments starting at $65 per week. We only require a down payment, sales…read moretax, drivers license, full coverage insurance with a $500 or less deductible.

We have a 16 year old Avalanche truck and have repeatedly had problems with it maintaining a…read morecharge. Jones worked patiently with us to resolve a perplexing problem and I think we may have resolved it! Repeat visits did not charge additional service charge but diligently worked to resolve the problem which we greatly appreciated. I also have a work vehicle that i take there and they are always gracious in fitting me in when I don't have an appointment - mostly - the receptionist always seems frustrated but maybe i am interrupting something I'm unaware of? I think its hilarious that a service bay HAS a receptionist but i am all for more jobs! Thanks Jones for hiring some great people - shout out particularly to Lafitt and Eric who have consistently been great.

Jones Chevrolet is the only Chevrolet dealership within about a 30 mile radius of Sumter, SC. With…read morethat, Jones has a unique opportunity to either be an asset to the region by executing top-tier professional sales and service, or to exploit Chevy loyalists because Jones Chevrolet is the only Chevrolet dealership within a 30 mile radius. My multiple experiences, as a Chevy loyalist, at Jones Chevrolet have been less likened toward the top-tier professional service side of the spectrum.

On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.