Excellent experience in ordering a replacement part for my Honda. I would recommend this dealership to anyone in the Sumter area.

Story time. I made an appointment and I needed get get 4 tires and alignment done Saturday at Freedom Honda. There was a rule changed that they can't use outside parts, even though I've gotten same service done and ordered tires from Tirerack and got them sent there over a year ago. Used them with no problems. I asked if I could come back and get my alignment done still. They said yes. Went to Discount Tire to get my tires mounted and balanced and went back to get my alignment. After waiting for some time, they tell me they're not able to do the alignment because they don't have time. Which was aggravating driving back and forth and trusted what they said. Made an appointment earlier in the week to get an alignment. When I got there, they told me they are no longer able to service my vehicle there. I asked why, they said because previous surveys I filled out, good or bad, hurt them. I reckon they have some sort of incentive scale with good surveys. Briefly talked with the owner and said "I'm sorry for being honest in the surveys. I didn't write anything nasty, just what I experienced. Didn't even go off on them why they made my appointment just to turn around and tell me they can't work on my car anymore. I think it's very juvenile and petty to do something like that over a survey and even making my appointment, making me come up there and waste my time. A simple phone call would of sufficed. Wild they confront a customer about a survey/review. I figured constructive criticism would help with the issues they have but they just take offense to it and worried more about bonuses than what the customer complaint is about. The owner did mentioned it wasn't a mom and pop shop, it's a dealership. Well, I understand that and that's why I wrote what I did on the surveys. There's a certain decorum and standard one has to hold. Tried my luck at Toyota, where I used to work at as well, and they were able to get me in and out in about 2 hours. No appointment, no issues, service writers friendly and acknowledge me, even if it was a "be with you in a moment". Some of the things I mentioned on previous surveys: Appointments should mean something. I shouldn't have to wait 3 hours after watching other people walk in without appointments get their vehicle in and go before my vehicle even gets brought in. Communicating with the customer should be like a proper conversation, not shuffling through papers, playing on the computer or phone, walking all over the place when we're in a fixed spot. etc etc TLDR - Don't give a constructive review/survey at Freedom Honda, could get you on a "no work on your vehicle anymore" statement. read more

I've been getting my CRV serviced at this Honda since 2024 and have had a great experience each time. Every service rep and technician I've interacted with has been very helpful and a pleasure to work with. read more

My salesperson was great (George Samuels) and also the finance guy was good also. only issue I have is whoever cleaned my 2021 Honda Accord Sport in the service department removed my All Weather floor mats from the inside of my vehicle and never put them back in ( the trunk one is still inside the trunk). I'm highly upset about this and the dealership isnt doing anything about it or replacing them. I've called and called and no help. I'm not happy at all! read more

My family has purchased 5 cars from this dealership since they opened. Mine, my husband's, both of our daughters and my in-laws. We cannot say enough about this tram. Tim Sturdevant is a hands-on owner, talking to his customers, responding to their needs and concerns. Donzell Myers is an outstanding salesman. Long story short, stay in Sumter or drive here if you're buying a new Honda. You won't regret it. read more

Freedom Honda Sumter - 2021 HR-V Sport - Car Dealers Near Me - Sumter, South Carolina

After looking all over NC, SC and GA for a new vehicle, I found exactly what I wanted at Freedom Honda! Donzel was a great salesman and even delivered my new car to me! Unlike dealers in my area, they were not adding crazy ADM fees. I would highly recommend Freedom Honda! read more

Freedom Honda Sumter - Car Dealers Near Me - Sumter, South Carolina

See all

Elizabeth in the service department is AMAZING!!!! I could not asked for better service than she provided. Keep up the good work. I will definitely bring my car back for ANY service needs. read more

I relocated here from Southern California. My CRV Touring was due for her service. Freedom Honda found items that the dealership in California had been maintaining my vehicle since I bought it, but had not been conducted when I was told it had. Freedom Honda contacted me immediately regarding their findings. They requested I see the items that needed to be replaced because they don't make it a practice to up sale/replace unneeded items just to make a buck. Sure enough, what they found could cause some major damage to my vehicle and we were all surprised that I wasn't having any issues. My husband is a Veteran, with this proof they gave me a $100 discount. I wish every HONDA dealership was this professional and courteous. read more

Great service and the best experience I have ever had purchasing a car.. Process was quick, smooth and fast. I love all the humor each team member brought to the table.. I especially would like to thank Duke for working with me and making sure I got all the features I was looking for on the HR-V.. It is a great cross over SUV not to small and not to big.. I love my new car.... Great place to purchase a new car with excellent customer service... Thanks guys yall are the bestest! :) The Evans from Georgia! read more

Freedom Honda Sumter - Duke and the store owner are the best.They made it happened.... I should say the bestest... Thank you so! Freedom Honda Rocks! - Car Dealers Near Me - Sumter, South Carolina

Attention to detail.. caring for the customer. I started at this dealership getting service several years ago when I moved to SC. Dealership is all around great. They know you by name. Even spent time talking to the owner. Great guy! Service department. Bobby chris and now Andrew. Fast. Quality. Shuttle service! Took me to Dr and picked me up. What more could you ask for. Plus they explain everything to you. Why would anyone go anywhere else? Worth the drive. read more

Service Department: New employee who obviously didn't know what he was doing. I had several things to be checked out along with an oil change. I asked that I be called with prices because I knew I could not afford to repair everything. I was called and the prices were close to $2000. I was not forewarned how much "looking" would cost me. $188 in labor alone. Total was $227. The only actual work was my oil change. Never again! read more

2 hours and still waiting for an oil change on my Tiguan. When I asked how long the service guy thought it might take, he sounded convincing that it wouldn't be long. I came at 8am to avoid being behind others but apparently you have to come at 645 and be waiting at the door. It shouldn't take all day. Frustrated. read more

Almost all the process of getting a new car was via email since we live in Summerville, we contacted them and they replied really fast and really friendly having a really smooth process not having any issues. James was really helpful and he understood what we were looking for. Thank you guys! read more

They will lowball you on a trade. Person who test drove my car in order to appraise it couldn't even start it. I was trading down in value so I guess they didn't want my business. Salesman was rude. Would no recommend. read more

Always great service ! I love my Honda Odyssey ! My first car was a Honda Civic. I have never been disappointed with Goodwin. Good Service and great family owned business !!! Shop local, it's always worth it. read more

During my test drive I noticed the AC wasn't blowing cold air I brought it up they said they would send it to the garage to have it checked they told me everything was working. I bought the car and on day 4 because of the crazy weather it got up to 78 degrees. I went to turn on the AC yet no cold air! I called them the sales rep told me they will fix it and I'll get a call back. Today is my 4th I'll call you back from them still not resolved! Terrible customer service! read more

Honda drivers since 2009. Planning on buying a new HR-V or CR-V we drove 50 miles to check this dealership which is advertising on TV. Looked at cars w/salesman for 30-40 minutes. Sales man took contact info and I gave him my business card. He introduced us to business manager and we chatted. A week later we have not heard from anyone except via a separate action (TrueCar inquiry) which got us an e-mail from Freedom's on-line sales lady. Wrote her of our experience and that we would not be dealing with a business that did not have the courtesy to follow up with us. No reply. We yesterday gave our business to a Columbia dealer which was our 2nd choice. read more

The first time I took my car here I received excellence service. This last time I took my car in because of a oil leak. The staff was friendly but the service was bad. I was charged a service fee for them to diagnose why my car was leaking , what they told me was incorrect. My husband had already look at what they said was the problem, this was not the cause of the leak at all. Save your money, go see a local guy that won't try to rip you off. read more