Thank you Jay Carter for helping me find the perfect truck for my needs. Also thank you to Jones…read morefor getting me in and out in record time! I enjoyed hanging with you guys!

I'm traveling from out of state and I take my 2018 in for an oil change. I scheduled the oil change…read moreand tire rotation. When I get there checks me in very friendly group. Went to get the mileage off my truck and came back and recommended that I get a fuel filter change I said what % is it at as I already knew. He said 40% left, so I asked then why would I want to replace a filter at 1/2 of its life! Little did I know this was the first strike. Next Im called a couple hours later they found a nail in my tire $35 dollar repair. Mind you these are 10 ply tires with around 3,000 miles on them. I agree to the repair even though I've never seen a 10ply tire leak in 15 years of driving them. He called me back said there is a second nail in tire within 16" of the first and according to state law we cant put two patches on that close together, but we do have a new tire I could sell you in stock. I asked for documents of this law, as I knew that was false. Strike two. Unable to produce this document, I asked for them to put the spare on. When I picked up my truck they rotated one side of my truck but not the other. Drove truck down to Discount tire 1/2 mile away they looked at tire said yes its repairable and this one is only a thumbtack and not leaking. As Discount tire pulled tack in front of me I laughed, strike 3 your out Jones GMC - Discount was able to repair leaking tire/ finish the rotation and put the spare tire back under the truck for $0.00. Bonus! So before your spend the extra money on service at Jones I highly recommend a second opinion and personally, I will never use this dealership again.

Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson…read morestaff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met.

Absolutely the Best Automotive Business in Sumter SC ...Excellent Salesforce...Marty Osborne brings…read moreexperience & knowledge to the table...Giving the Customer Service and Help throughout the Process of Buying a New or Usef Vehicle....

I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer…read moreservice is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now.

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but…read moreapparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk.

Came here to return a leased car first thing when they opened at 9 am. What was supposed to be a…read morequick process (just turning in the keys and signing the receipt) turned into an hour wait. At first the leasing agent was busy so I waited about 25 mins before he even started the process. Next he had to check the mileage which was quick and had another gentleman remove my tag which was also quick. He offered to sign off for me so that I could leave, however I did not feel comfortable with that. I decided to wait another 20 mins so that I could walk out with my receipt and closed lease statements for liability reasons. I really wished that they offered the option to make an appointment so that this process could have gone smoother and faster as I had to be super late for work today.

If it was up to me I wouldn't give the one star. Let's just say after paying to be Told there was…read morenothing wrong with my car!!!! My son and I ended up on the side of the interstate less than 3hours of picking my vehicle back up!!!!! Less than 24 hours my car wouldn't move and I had to pay out another $150 to have it sent back to them because of course the car they didn't see anything wrong with would move!!!!!

I am sorry to hear about the problems other people had at this location but my interaction with the…read moreservice department was nothing short of spectacular. My wife and I were traveling from Florida to Myrtle Beach and started having tire problems. There was a leak in one of them. We searched for a tire repair center but didn't find one close enough so we searched for a Ford dealership service center. We found McLaughlin. We pulled in and immediately thought there was no way this small (compared to what we were used to back home) service center was going to be able to help us out on a Friday afternoon with one hour til closing. We waited our turn and finally talked to Angie. She was so helpful in getting us in and out. She even told the service technician to either fix the tire or put the spare on so we could get to our destination. Again, I have not always had great contact with service centers but hopefully this is the norm and the bad reviews were just bad days for this location. Thanks Angie!

I just had my recalled Battey replaced in my 2022 Bronco Sport. what an…read more outstanding dealership. This is one of the good ones in the Automotive industry I have never been treaded so nice.

My daughter got a car there 4 months ago. Now granted I know it's a used car but here is what has…read morehappened since the purchase. Vehicle has 155,000 miles. The drivers window stopped working and had to be repaired, the A/C fan had to be replaced, the main computer died which stranded her on 75 going to Fl. On the way home the entire muffler fell off which stranded her on 75 heading back home. Now the gas tank has leaked all the gas on the ground. I don't think they even bother to look over their cars. They just sell junk. She's put well worth over half of what the car is worth. Be leery about buying from them. 2 thumbs down.

From the owner: Buy Here Pay Here with payments starting at $65 per week. We only require a down payment, sales…read moretax, drivers license, full coverage insurance with a $500 or less deductible.

We have a 16 year old Avalanche truck and have repeatedly had problems with it maintaining a…read morecharge. Jones worked patiently with us to resolve a perplexing problem and I think we may have resolved it! Repeat visits did not charge additional service charge but diligently worked to resolve the problem which we greatly appreciated. I also have a work vehicle that i take there and they are always gracious in fitting me in when I don't have an appointment - mostly - the receptionist always seems frustrated but maybe i am interrupting something I'm unaware of? I think its hilarious that a service bay HAS a receptionist but i am all for more jobs! Thanks Jones for hiring some great people - shout out particularly to Lafitt and Eric who have consistently been great.

Jones Chevrolet is the only Chevrolet dealership within about a 30 mile radius of Sumter, SC. With…read morethat, Jones has a unique opportunity to either be an asset to the region by executing top-tier professional sales and service, or to exploit Chevy loyalists because Jones Chevrolet is the only Chevrolet dealership within a 30 mile radius. My multiple experiences, as a Chevy loyalist, at Jones Chevrolet have been less likened toward the top-tier professional service side of the spectrum.

On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.

I was mislead by the counter guy that they would assist me with a issue but they did not. I needed…read moreto get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually.

We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously…read moretaken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back!