If you're looking for service with a lot of anger sprinkled in, this is the place…read more I made a simple mistake by going onto the lot to transfer items from my broken vehicle into my loaner vehicle. I missed the small "No Trespassing" sign, and the gate was wide open. While I understand I should have noticed the sign, I was also a paying customer and had no intention of doing anything inappropriate. Instead of being approached with understanding, I was met with intense hostility, sarcasm, and even a threat that a gun could be pulled out. That was incredibly alarming and completely unnecessary. I apologized multiple times and explained that I had simply missed the sign, but there was no grace or professionalism shown throughout the interaction. Everyone has bad days, but the way I was treated was unacceptable. Because of this experience, I will never return to this shop.

I received excellent, courteous service today and would consider Ms. Harley to be a great asset…read morewhen dealing at any level of customer interface. Mr. Hastings delivered a high level of obvious mechanical experience and skill and I considered the cost to be very reasonable. In the past I have had in depth experience over several decades with many auto service shops as the owner of a national auto supply store and this shop would rate in the top echelon for customer consideration and delivery of satisfaction.

Nov. 27, 2024 We…read morewere heading up to Charleston SC for Thanksgiving and started having tire pressure issues. We went to a gas station and put air in the tires. Still not convinced , we went to Monumental Ford dealership next door. A big shout out to Lucy Brannan, Service Advisor . She was so kind and thoughtful and had Chris and his assistant take the car back to the bay. ( We have a Volvo) They gave it a thorough check for leaks and nails, which there weren't any and topped it off the air. When I went to pay Lucy she said "no charge". needless to say Santa gave a little cheer! Their customer service for a traveling stranger went above and beyond. Many Thanks!! Carol S.

So we contacted this dealer about a specific vehicle. We were told the vehicle couldn't be sold due…read moreto an outstanding recall. We understood that and still looked at it, test drove it around the parking lot, and placed a refundable deposit. The salesman, and manager were present when we asked if it was fully refundable and we were told by Sales Manager Amanda that it was fully refundable. We were then told that it would be illegal to not refund it if we asked for a refund. We asked for the deposit to be documented as refundable as well. We decided not to buy the vehicle after the dealer old us the recall was completed approximately a week later. I immediately asked for a full refund. Almost 10 days later and still no effort by the dealership to provide a refund! The first excuse was the accounting person was on vacation. The latest is, they can't issue a refund without calling the card processing company. Complete B. S. Stay away! This place is definitely shady! I doubt we'll see a refund, so...

I was traveling from New Jersey to Tampa and car broke down in Brunswick, Georgia. Happened upon…read moreTim & Josh and they could not have been more accommodating. No appointment, because of my circumstances, they ran a diagnostic, found the necessary part and got me on my way! Lovely meeting Melissa , Maui and Murphy and spending time with them, while I waited. Melissa even dropped me off to get food while I waited. My only regret is that I will likely never get to use their services again, however, for any of you in the Brunswick, Georgia area, THIS IS THE PLACE TO GO!!!! (Unless, I convince them to move up North @Melissa (heat:) They turned a negative situation into a positive experience for me. Jason

After the local Nissan dealership failed to properly diagnose my van's issues after 3 days and…read more$8000 worth of recommended work, Pipes Performance had it figured out in about an hour. They had it fixed later that day. I HIGHLY recommend this shop if you want it done fast and right.

Awesome mechanics and very honest. Been using them since they opened. Just last week, I went to ask…read morethem to do a repair that would have cost $500 or more. But Johnathan, the owner, told me how it could fix it with a $40 part and no labor. So you can definitely trust him.

Great local place for almost any mechanical need. Very trustworthy and won't overcharge. They try…read moretheir best to get everyone in as quickly as possible and out just as fast. The staff are friendly and upfront with all the fees, no hidden charges. This location is close to 95 so anyone, from anywhere is welcome with southern hospitality. They also service the local law enforcement vehicles and that's a very good sign. I'll never take my vehicle anywhere else.

Excellent Mechanic, has been providing me honest reliable service for the past five years. Family…read moreowned and operated with fair market labor prices, certified modern mechanic as well as Old School Hot Rod wrenching

Had a little car trouble while traveling and I found this place on yelp the customer service is…read moreoutstanding they had a tow truck come pick us up and they found and fixed our problem and had us rolling within two hours. I would definitely recommend them.

The service team at Rt 17 location is always very prompt, helpful and has very fair rates…read more I always leave with confidence that my car is safe, repaired professionally and that the repairs suggested, if I went in for something else, are necessary. They are safety-service driven. Kudos for hiring women in non-traditional mechanical technical roles. Highly recommended!

I have used this company twice & they are great. They took me in last minute & helped me out!…read moreWould def use again! Jen

Originally, I checked out a National Chain's website and found 4 tires on the site installed for…read more$488. I set an appointment on-line and waited for confirmation. The next morning, I got a call from them saying they didn't have the tires I had selected on line at my particular location. So I went into the shop itself and spoke with the guys there. While the tire they wanted to substitute was only $12 more, the entire thing was going to cost me almost $800. I asked what happened to the $488 price I was quoted on line and they started in with the song and dance. Needless to say we left and ended up at Duckworth. As soon as we walked in and asked about tires for my car, William immediately gave me a quote, installed, balanced and all for under $500. When my husband said our other car needed tires as well, William threw in alignments for both cars (value of about $120) free. So we ended up getting new tires for both cars for under $1,000... no fuss, no upcharging, no big sales push to get us into buying other maintenance plans. The best part was that while they were working on my car, I asked them about my tail light - which was out - and the mud-flap that was loose and told them to call me with the cost to replace the bulb and repair the mid-flap. The mudflap they couldn't repair, but they replaced the bulb for free! Now that's service.

This business keeps deleting my review. But, terrible customer service and service beware! Go to…read moreany other mechanic shop in Brunswick!

Heading to Florida for vacay. On I95 S had already passed Brunswick GA 25-30 minutes. IDIOT light…read morecomes on oh no! What to do? Nearest town is Brunswick. Can we make it another 40 minutes or so, should we even try? Husband is barking orders. "Rolling eyes". Call several places based on google search. Either don't do charging systems or so booked for the day will be really late or tomorrow. Not good. Anxiety escalating. Finally see Cook's. Ok ok ok its an independent but let's try. Yes, they'll work us in. Praise God, thank you Jesus. It was the alternator. Part was delivered locally in short order. Very efficient. Very hospitable. Clean bathrooms. In and out within an hour. Amazing. To be treated above and beyond. There is mercy in the world. I will surely recommend to anyone. I will surely use them again if I'm in the area. Blessed by their thoughtfulness and expertise.

I was visiting from out of town when starter died. They got my truck in fairly quickly. They did a…read moregreat job and the price was lower than quoted. Super friendly, family owned business. They seem very honest and trustworthy. I would definitely go back.