Not good. This is not a reputable business in my opinion. The experience was disappointing from start to finish, and the service did not meet basic expectations. Communication was poor and the overall professionalism just wasn't there. I would not recommend this company and will definitely not be using their services again. read more

Not honest people they kept telling me I broke my pump, which they installed 8 months earlier because my well went dry although I was getting water. The young man who came out checked the pump tech and told me it was not operating because the wires were not connected, they had also installed the pump tech when they put in the new pump 8 months earlier. When they came back a week later to fix the pump the man who had installed the pump and pump tech told me he had forgot to hook up the pump tech and that is why it was not working. they installed a new pump and told me again my well had gone dry, yet I was still getting water, with the new pump i was getting the amount of water I was getting before the pump broke which if the pump tech was hooked up properly would have shut down before any problems. A month later I get a bill for 3600 dollars for the work they did I talked to Tammy at their office telling her it was a bad pump, the well had not gone dry and I shouldn't have to pay for the pump they gave back 300 dollars making the bill 3300. I talked to two different pump and well people here in town both said the same thing if my well had gone dry I would not get water it was a bad pump. I felt like I was being taken advantage of because of my age, 80 yo and lack of knowledge of wells and disabled. Talking to Tammy and the 2 workers was like talking to used car salesmen. Again McKenzie Valley Pump is not an honest business in my opinion, don't use them they will take advantage of people ignorant on how wells work read more

My review might be a bit biased but that's because I've worked at McKenzie valley pump for the last 15 years. I know everyone who works here appreciates the positive reviews and feedback, truly grateful!! I know it's not easy to please everyone but we truly work hard to do our best. We have a workforce with around 100 years of combined knowledge and experience in pump/well service and water filtration In this industry the knowledge and expertise is invaluable. As for the negative reviews, I am sorry hear them and wish you the best all the same. Even to the slanderous ones. In response to joe c, someone we've never worked for and never met. I can see why they recommend reconfiguring the install for a variety of reasons, most obviously the water logged tank but also the pvc fittings attached directly to the uv light. The uv filters tend to get hot and soften the pvc. Then you have leaks. Doesn't always happen but I've repaired more than I can remember. Also that 10" filter looks like it's disintegrating. Thanks again to everyone who left a positive review! -Andrew west- read more

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this is a bad company. charged me many thousands of dollars and when the system failed i could never get resolution to the problem. Ted talks a good game, but he is a scam artist. say goodbye to your dough if you use him. read more

BEWARE! These guys are SCAM artists. Currently an ongoing situation: During the sale of my Grandfathers property (89 year old, Korean war vet,) Ted and Nate from McKenzie Valley Pump were dispatched by the buyers realtor to inspect and take water sample from properties well prior to the sale of the property. With a brand new filter and UV light installed on the well these shady characters return a $2,000 estimate to repair the damaged well system stating that it all needs torn out and repaired. Stating to the buyers agent that the well is "beyond repair." We had installed the filter and UV light a few days prior to the trespassing of MVP on the property. These were brand new items installed. My grandparents have lived on the property for 18 years with zero issues with the well system. They also took a water sample for testing of bacterias and other contaminants in accordance with OR state law. In addition to their $2,000 repair estimation they also concluded that the water was tainted with E. coli and other bacterias. I immediately drove the 130 miles to the property and took a sample of the water and had it tested. Within two days, I had the results, zero bacterias of any kind present in the water. Upon further inspection of the well equipment and reviewing their invoice they stated that the expansion tank was waterlogged. We did confirm that yes, this tank needed replacement. I replaced the tank in 1 hour for $279.99. Not $2,000 as stated on the repair estimate. Today, the buyer had Andy from Coastal Range Water Inc come out and look over the well system and take an independant new water sample. He concluded that the well system is functioning properly and there are no problems with the equipment we installed two weeks ago. He also took the water test in the exact same fashion I did, a week prior, of which, my test was clean (I will update this thread in two days if sample was dirty or clean.) Not only did these guys try to take advantage of an elderly man, they also somehow made the water test positive for E. coli. This has jeopardized the sale of the property and has enraged both the buyer and seller of the property. The company, McKenzie Valley Pump, wrote up a fraudulent estimate claiming the well system needed $2000 worth of repairs before it was able to be used. We will agree that the expansion tank was water logged and needed replaced. This was done for $279.99, not almost TWO GRAND. This is a classic example of a shady company taking advantage of a real estate transaction to pad an invoice and try and perform work that wasn't necessary. Additionally, they also tampered with a water sample making it test positive for contaminates. This company has NUMEROUS bad reviews, where as Costal Range Water has ZERO bad reviews. DO NOT HIRE these fraudsters. Dont hire costal either. Do your research and find someone you trust, especially if you arent sure what you are looking at. These guys at Mckenzie valley pump WILL take advantage of you, if you let them, just like all these other bad reviews about them. read more

McKenzie Valley Pump - Water Purification Services Near Me - Springfield, Oregon

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I have had excellent service and repair from this company for many years! Don't read the negative reviews. They are fair and accommodating. We live on a fixed income and Ted has allowed us to make payments. I would highly recommend! read more

Our water pump at our business finally went out after 18 years. We called McKenzie Valley Pump on a Saturday; they arrived at the property within a couple of hours for an inspection, and we scheduled a repair for the following Monday. They completed the work within a few hours, which involved an entire new system (as our old system was pretty worn out). Pump systems are not cheap, so we can't comment on pricing/value. We got what we paid for, and we're very satisfied. We will continue to hire McKenzie Valley Pump for our repair needs. read more

Even though they lost everything in the Holiday Farm Fire, they are out there every day trying to help people. Came and gave me a good estimate on what I need for a home filtration system when I rebuild. read more

McKenzie Valley Pump provided us with excellent service. We live in an older house and were concerned with possible bacteria in our water. Andrew West came out and installed a purification system. We were very pleased with the timely service, the friendliness and professionalism of Mr. West and the reasonable cost. I highly recommend McKenzie Valley Pump. read more

I had a terrible problem with water quality and smell at a cabin that was along the mckenzie. Ted came out and did a significant and thorough inspection and determined that the well water was fine but the pressure tank had been compromised. In doing so he saved me a significant amount of money. Andrew was able to come up within 2 days and replace the pressure tank and install a filter. We now have excellent drinking water that doesn't smell as well as some money left in our pockets. I feel fortunate to have a local service provider that has the knowledge and resources to solve my water and pump problems that i can trust. i would highly recommend them to anyone that is in need of their services. read more

I wish that I could provide a positive review of this company but unfortunately I cannot. We bought a house that this company had rebuilt a water system in and it has failed three times now in 5 months. Every time this company sends an employee out they bill us for work they say they have provided but within a matter of days the system fails again. When speaking with the owner and his employees they are VERY condescending and have been extremely rude to my wife. When we call for service after their botched repairs they talk down to us and try to explain it off as "you don't understand". We depend on our water system daily to provide for our family and this company states they have done the necessary repairs to make it functional but it still does not work. Like I said, wish I could say this company is reputable, that would mean my money has provided a working water system; unfortunately despite the close to $1,000 I have spent we still do not have a working water system. read more

In the late summer of 2017, in the middle of the worst part of fire season, my pump failed. I live in a rural area surrounded by forest, and I was grateful that MVP was able to diagnose the situation on the same day I called and get me up and running again the next day with a temporary fix. The permanent solution was more involved (my choice, nothing they tried to push me in to), and the end result is that my well now yields about 20 gpm rather than the previous 7 gmp and it does so at a constant 70 psi rather than with the old 20/40 pressure switch. The installation is clean and functional, and I'm looking forward to really putting this system to use irrigating in 2018. Thanks! read more

I am so impressed with the long term service and care. We had a difficult well problem. Ted worked through and and persisted and our water is now amazing. read more

I have left a google review and yelp review because of how happy and satisfied I am with there service. They updated/installed a new well system for me last year. Today there was a failure at 8pm and Ted the owner was at my house by 9pm to not only fix the issue but explain what went wrong. He was informative and got me up and running. He mentioned the replacement components were around $150-$200 but refused to take my money I tried to give him. They treat there customers right and fairly. I expect a lot from a contractor working on my house and they have set the bar higher than expected. I got a awesome and fair deal upfront for the install and they were here to fix a problem when it really mattered. Good honest contractors are hard to find and they have defiantly set the bar. I'm a very satisfied and not thirsty customer now! read more

I have dealt with Ted at MVP since 2003 and found him to be the best in the area when it comes my families water needs. He has done a variety of work from trenching new lines underground to my shop & barn, installing well pumps, accumulation tanks, RO water filtration, water treatment systems (chlorinator, tannins), plumbing design work, and more. I have had MVP do all the above during the last thirteen years. I also have homes in Hawaii and Minnesota and wish I could find someone as reputable and pleasant to deal with in those states. No successful business can survive as long as MVP unless they offer quality service and competitive prices. Thank You McKenzie Valley Pump! read more