This is our second time visiting this store. Gabe always makes us feel welcome, he goes way above…read moreour expectations. We had a request that was unusual and Gabe spent as much time as needed to help us. While we were in the store people came in and Gabe greeted each one as he greeted us. His store is very well organized, clean and welcoming. My wife and I are very happy to have found this store. We highly recommend this store to anyone who needs help with anything music.

Really piss poor service, felt rushed to leave the store, and here I thought Guitar Center sucked…read moreass.

dropped my acoustic guitar off to be restrung. picked it up. clean, perfectly restrung, tuned it up…read moreand am very pleased. I asked for advice for pickup and Race found just the right one. professional and friendly and on time. thanks.

We went in to buy a djembe. The clerk was friendly and helpful. When we checked out, she said we…read morehad a two year warranty; we thought that was great until we reviewed the receipt and saw we were charged $28.99 for the warranty. It seemed a little sleazy, but we do love the djembe.

I've been consistently impressed at the selection of instruments they've got here. Particularly…read moreunique guitars, banjos, and mandolins - great place to check if you're looking for something other than the standard mass produced fare. I appreciate that the staff is not pushy in the slightest, and they seem to respect the relationship between a musician and and their need to fit the instrument that suites them best, which sometimes takes time and trying many different instruments side by side. Also feel that they've been quite fair and reasonable with making deals on trade-ins. Much more so than a corporate music store like Guitar Center. Grateful to have a quality local owned music shop!

incredibly rude and belittled me for simply not knowing the hours of operation for the store…read more demanded I tell him who told me he opens at 8 am. so rude and unpleasant. thanks for helping me start my day good. pretentious asshole.

Iconic vintage guitar store. Tim has owned this place for 30 years and he is very kind, generous…read moreand knowledgeable. Also, if you have the time, I'd recommend asking him to tell you some of his personal stories. You won't forget them. I walked away with an awesome little reel to reel and some rare records, and he threw in some 1/4 tape for free! You won't find a better little vintage music shop. Will be back every time I'm close to Portland no doubt.

Great selection of guitars with a very friendly and knowledgeable owner more than happy to help.read more

I have ordered one pickguard previously and now have on order that just shipped. My first…read moreexperience was great. Bought custom pickguard for a pj bass. It arrived on time, was made of quality materials and fit well after just a bit of trimming at neck interface. Current one has shipped very quickly. Purchase required a bit of communication and Terrapin (Mary) was very responsive. I have had only good experiences, 2018 and 2021.

i have an order in - wanted to make a small change. The order isn't due yet - but I have called…read more4 times, sent 4-5 emails, to make a small change. Nice website - no one home. Update. It's been three weeks. I couldn't get these guys to pick up the phone, or return any emails and went through PayPal for a refund. A week later I got a notice that the order had shipped-and finally got an email back from Mary-the owner of the company-it was very apologetic. Now I feel terrible-having received a refund... But this is an expensive custom product and basic stuff like answering your emails are returning phone calls month-to-month is important.

Wow, this is service at it's best. So the first time I experienced Windsmith Music my daughter and…read moreI were shopping for a violin for her. We came to try a few of the violins they had. They were great about explaining the different choices they had and talking about some of the different sounds each violin might produce. My daughter tried the four that were in our price range and didn't really experience anything remarkable. So ultimately we ended up playing a German Violin that had the sound she was looking for. Something about being made from wood from the Carpathian Forests, seemed to make a difference :) But I wouldn't hesitate to buy a violin from them. And personally, I'd love to do that b/c their service is so great (more about that next). So recently, we had a problem with our silent (electric) violin. One of the strings was starting to come apart a bit so we decided to get new strings thinking that would fix the problem. We brought the violin back and found out the problem was still there. So we called, and they said to bring the violin back and they'd take a look. We dropped it off and then about a day later they figured out it had to do with a finger guide we had wrapped around the neck which was coming up just enough to cause a problem w/ a couple of the strings. What impressed me though was how kind and helpful they were throughout the whole process. Cassie was the one helping us and she was AMAZING! So basically, the problem was all on us. We are the ones who caused this issue (not them). Yet they took the time to research the problem to try and figure out what it was, then figured out the issue and got us taken care of. Then on top of that we weren't charged anything. At one point they even offered to drop our violin off in Corvallis (where we live) to save us a trip back into Philomath. PRO TIP: If you're traveling from Corvallis, I recommend calling first depending on what you might need. For example, the person you may want to speak with or work with may not be there when you stop by so it might be wise to call again just to be sure. But they truly go above and beyond, give great service, their pricing is very fair and reasonable. We're fortunately to have such a great music business here in the area and I'm excited for the next time we'll be stopping by!

Very knowledgeable. Was helped with my grandsons guitar and multiple suggestions for lesson it was…read morea very pleasant surprise to find someone so knowledgeable and helpful

this was my first and last trip here, honestly just rude when i went in looking for something…read morespecific and didn't listen to what i was originally looking for. the older guy very attentive but when i got the help, he was just plain rude and treated me like trash. he was asking me questions to something not related to what i was looking for and then gave me smart mouth responses. not a good first impression. would not recommend to any newcomers and would rather go to guitar center instead for somewhat better treatment.

Plectrum Music Company is a phenomenal establishment and a great enhancement to our local economy…read morehere in Talent! I've enjoyed all of my purchases so far, and they have a great selection of guitars and strings. In addition, my kids got kazoos there, and one of them broke his, and they gave him a new one for free! That's just sweet customer service and going over and above. Love that Plectrum landed in Talent!

The young man behind the counter was polite, helpful, knowledgeable - everything you could hope for…read morein an employee. My daughter wants to learn the guitar. He answered all her questions and offered suggestions. Unfortunately, we didn't buy anything. I have no issues coming back when she's ready. Watching them work on the instruments in the back was interesting. The care that was shown is not an everyday occurrence. This store and its employees are a hidden gem!

+2 for polite customer service and knowledge of musical instruments. -3 for taking me to the…read morecleaners. On June 3, 2020 I took my daughter's play guitar that I purchase on Amazon for 17.99 to the Troubadour. The owner/ front guy is old school customer service where he enjoys getting to know the customers. After a 15 minute chit chat he tells me that all strings would need to replaced. I asked for total co$t and he said it would be $11.50 for the package of strings and $20 installation. When I picked it up the next day he gives me a quote of $56 !!!! "For what?" I asked. "Gas and oil, you know things have gotten expensive. Especially kids stuff." I stared at him and said "I really do not understand the gas & oil part. Sounds outrageous!" He said he would give me a discount from $56 to $49. I paid the $49 and went to get a 2nd & 3rd of opinion on cost. Both other places quoted me $20 and no "gas & oil" cost. I am all about supporting local business, but when you get reaped off by local vendors it makes it hard to support them. Corvallis is not a big place and variety is limited. But extorting locals is not the way to keep your business open.

Excellent store! A nice selection of Fenders (New Squiers but some cool used stuff as well.) I've…read moreheard good things about the guitar instruction program but, being from out of town, I wouldn't know. Staff was very helpful during my visit.

A great music shop on Oregon's south coast. Despite the only one star review by a disgruntled…read morevisitor, Orcoast has some high end quality instruments as well as a variety of world folk instruments and budget priced guitars, ukes, and other stringed instruments for beginners. This is that old school brick and mortar shop, a welcome relief from superstore neon bulb lit outlets with the same old same old. Add personalized service by two of the nicest owner/ sales folk and you've got a music place in a historic town near the best beaches nearby.

Found an old violin in the attic had no idea what to do with. I took it up. He gave me a quote on…read morewhat it would cost to get it fixed. Very knowledgeable,service was very nice as well. Would love to have him do it. Gave me three different prices on what it would need right now what was dire, and what to make it playable. Yes I would highly recommend him

Quality care for your violin. Quickly can assess needed refurbishment and reasonable cost…read moreestimates. A great resource for the string instruments community in the region