This place is great for accessories for instruments, instruments itself, and awesome customer…read moreservice and employees. The BIG MASSIVE PROBLEM are the repairs. I've gotten I think 5 repairs here and they have either made the instrument worse by introducing a new issue or just not helping the issue at all. I recently went there for a repair for my instrument (a woodwind with a reed) and they even gave me the repair for free! Uh, new problem, my instrument now sounds like shit and is super airy. They also claimed that there was actually a note that wasn't working and that they fixed it?? Spoiler alert, I used to be able to play the note, NOW I CANT AT ALL! Awesome! It makes the instrument squeak I will probably continue coming here for stands, reeds, etc. but I think I'm done coming here for repairs

This is our second time visiting this store. Gabe always makes us feel welcome, he goes way above…read moreour expectations. We had a request that was unusual and Gabe spent as much time as needed to help us. While we were in the store people came in and Gabe greeted each one as he greeted us. His store is very well organized, clean and welcoming. My wife and I are very happy to have found this store. We highly recommend this store to anyone who needs help with anything music.

Went in to check out some guitars with my hubs. Literally overwhelming walls of guitars in all…read moreprice ranges. Felix came and helped us sort through all the choices and patiently explained the pros and cons of various brands and styles. Hubs wound up with a great mid-range guitar. Really appreciated the selection and low key approach.

Bought a second hand guitar from Guitar center's website. Spent over $1,000 on it. It took a week…read moreto be shipped to the Eugene location. That's fine. Upon its delivery I discovered several issues with the guitar, fret buzzing, g-string buzzes when plucked, Floyd Rose bridge uneven, And it wouldn't stay tuned really. I brought this to their attention and they were really cool about comping me for the $150 "platinum setup". The setup is advertised to leave one's guitar playing in flawless condition. When I turn the guitar over to their guitar tech him and I went over the guitar together recognizing the issues I just mentioned. A week later I get a call from the text saying the guitar is playing fabulously and it was ready for pickup. I was at work so I had my partner pick it up. The condition that the guitar was in blew my mind, I couldn't even tell what had been done to the guitar other than the new strings they put on, there was just as much if not more fret buzzing all up and down the neck, The Floyd Rose bridge wasnt just uneven, it was set at a steep incline. Also the whammy bar housing was loose. Turns out that's what was making the G string buzz. Which I fixed, along with every other issue. Also was tuned to open C. When I specifically told him drop B. The fact the tech guy told me on the phone "the guitar is shredding now bro", is laughable. What unprofessional results.

Idk why All these reviews of rude employees I have lived…read morehere for many years and they have always been very kind and helpful this is actually one of my favorite music stores in town great selection of all quality and you might even stumble on vintage for a good deal... hats off to buy sell center always done me well

Very great selection of instruments HOWEVER... EXTREMELY rude employees, and I don't really write…read morereviews all that much unless it was an extremely great or extremely unpleasant experience. Unfortunately, my experience was the latter. Very rude and condescending employees and I'm just a laid-back guy who loves music. If you want an instrument that is uncommon such as a mandolin, harp, or even sitar, I would check this place out. Otherwise, do not give these jerks your hard-earned money.

Unreal selection of Dope Guitars, Amps and pedals I think their only open Wednesday through…read moreSaturday but I could be wrong? I highly recommend them, Go check it out! I bet Ya it'll be your new hang out

Great selection of guitars with a very friendly and knowledgeable owner more than happy to help.read more

fantastic work and customer service. super knowledgeable, helpful and arrived really quickly. I…read morewould recommend to anyone and everyone looking for a custom pick guard.

I have ordered one pickguard previously and now have on order that just shipped. My first…read moreexperience was great. Bought custom pickguard for a pj bass. It arrived on time, was made of quality materials and fit well after just a bit of trimming at neck interface. Current one has shipped very quickly. Purchase required a bit of communication and Terrapin (Mary) was very responsive. I have had only good experiences, 2018 and 2021.

Very helpful and supportive. Great advice as we worked through possibilities on instrument repair.read more

Wow, this is service at it's best. So the first time I experienced Windsmith Music my daughter and…read moreI were shopping for a violin for her. We came to try a few of the violins they had. They were great about explaining the different choices they had and talking about some of the different sounds each violin might produce. My daughter tried the four that were in our price range and didn't really experience anything remarkable. So ultimately we ended up playing a German Violin that had the sound she was looking for. Something about being made from wood from the Carpathian Forests, seemed to make a difference :) But I wouldn't hesitate to buy a violin from them. And personally, I'd love to do that b/c their service is so great (more about that next). So recently, we had a problem with our silent (electric) violin. One of the strings was starting to come apart a bit so we decided to get new strings thinking that would fix the problem. We brought the violin back and found out the problem was still there. So we called, and they said to bring the violin back and they'd take a look. We dropped it off and then about a day later they figured out it had to do with a finger guide we had wrapped around the neck which was coming up just enough to cause a problem w/ a couple of the strings. What impressed me though was how kind and helpful they were throughout the whole process. Cassie was the one helping us and she was AMAZING! So basically, the problem was all on us. We are the ones who caused this issue (not them). Yet they took the time to research the problem to try and figure out what it was, then figured out the issue and got us taken care of. Then on top of that we weren't charged anything. At one point they even offered to drop our violin off in Corvallis (where we live) to save us a trip back into Philomath. PRO TIP: If you're traveling from Corvallis, I recommend calling first depending on what you might need. For example, the person you may want to speak with or work with may not be there when you stop by so it might be wise to call again just to be sure. But they truly go above and beyond, give great service, their pricing is very fair and reasonable. We're fortunately to have such a great music business here in the area and I'm excited for the next time we'll be stopping by!

You know you're in a great music store cause it feels like you're visiting new friends. So amazing…read moreto find this place Daniel did some solid work on my Sheraton II, I haven't put it down since I got it back. It's like a brand new guitar, but it actually plays better than when I first bought it. My next move is an actual guitar purchase from this music man and his great shop. Grateful

Stopped in for first time today. Tried out some great guitars (they even have left-handed ones)…read more Had my guitar restrung quickly and affordably. Found staff very friendly. Feel very grateful to have such a good music store close by.

The young man behind the counter was polite, helpful, knowledgeable - everything you could hope for…read morein an employee. My daughter wants to learn the guitar. He answered all her questions and offered suggestions. Unfortunately, we didn't buy anything. I have no issues coming back when she's ready. Watching them work on the instruments in the back was interesting. The care that was shown is not an everyday occurrence. This store and its employees are a hidden gem!

+2 for polite customer service and knowledge of musical instruments. -3 for taking me to the…read morecleaners. On June 3, 2020 I took my daughter's play guitar that I purchase on Amazon for 17.99 to the Troubadour. The owner/ front guy is old school customer service where he enjoys getting to know the customers. After a 15 minute chit chat he tells me that all strings would need to replaced. I asked for total co$t and he said it would be $11.50 for the package of strings and $20 installation. When I picked it up the next day he gives me a quote of $56 !!!! "For what?" I asked. "Gas and oil, you know things have gotten expensive. Especially kids stuff." I stared at him and said "I really do not understand the gas & oil part. Sounds outrageous!" He said he would give me a discount from $56 to $49. I paid the $49 and went to get a 2nd & 3rd of opinion on cost. Both other places quoted me $20 and no "gas & oil" cost. I am all about supporting local business, but when you get reaped off by local vendors it makes it hard to support them. Corvallis is not a big place and variety is limited. But extorting locals is not the way to keep your business open.

Excellent store! A nice selection of Fenders (New Squiers but some cool used stuff as well.) I've…read moreheard good things about the guitar instruction program but, being from out of town, I wouldn't know. Staff was very helpful during my visit.

A great music shop on Oregon's south coast. Despite the only one star review by a disgruntled…read morevisitor, Orcoast has some high end quality instruments as well as a variety of world folk instruments and budget priced guitars, ukes, and other stringed instruments for beginners. This is that old school brick and mortar shop, a welcome relief from superstore neon bulb lit outlets with the same old same old. Add personalized service by two of the nicest owner/ sales folk and you've got a music place in a historic town near the best beaches nearby.

Found an old violin in the attic had no idea what to do with. I took it up. He gave me a quote on…read morewhat it would cost to get it fixed. Very knowledgeable,service was very nice as well. Would love to have him do it. Gave me three different prices on what it would need right now what was dire, and what to make it playable. Yes I would highly recommend him

Quality care for your violin. Quickly can assess needed refurbishment and reasonable cost…read moreestimates. A great resource for the string instruments community in the region